EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-07-25 13:18:11 Download EtreCheckPro from https://etrecheck.com Runtime: 10:53 Performance: Poor Problem: Apps are crashing Description: Contacts application requires multiple reboots to add contacts and cre ate lists. Major Issues: Anything that appears on this list needs immediate attention. Poor performance - EtreCheck report shows poor performance. This is unusual. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2019) Status: Supported iMac Model: iMac19,1 3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core 8 GB RAM - Upgradeable BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2667 BANK 1/ChannelA-DIMM1 - Empty BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2667 BANK 3/ChannelB-DIMM1 - Empty Video Information: Radeon Pro 570X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 27.55 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (721.46 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (1.90 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 - VM (APFS) [APFS VM] (3.22 GB used) disk2s5 (APFS) [APFS Container] (9.17 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (9.17 GB used) disk2s6 - Update (APFS) (17 MB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (721.46 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (1.90 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.15 GB used) disk2s4 - VM (APFS) [APFS VM] (3.22 GB used) disk2s5 (APFS) [APFS Container] (9.17 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (9.17 GB used) disk2s6 - Update (APFS) (17 MB used) disk3 - LaCie Rugged USB-C 2.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 [APFS Container] 2.00 TB disk4 [APFS Virtual drive] 2.00 TB (Shared by 1 volumes) disk4s2 - L***e (APFS) (857.44 GB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Fusion drive Used: 721.46 GB Shared values Size: 1.03 TB Free: 286.09 GB Available: 314.88 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Fusion drive Used: 1.90 GB Shared values Size: 1.03 TB Free: 286.09 GB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Fusion drive Used: 3.22 GB Shared values Size: 1.03 TB Free: 286.09 GB disk2s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Fusion drive Read-only: Yes Used: 9.17 GB Shared values Size: 1.03 TB Free: 286.09 GB Available: 314.88 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Fusion drive Used: 17 MB Shared values Size: 1.03 TB Free: 286.09 GB disk4s2 - L***e Filesystem: APFS Mount point: /Volumes/L***e Used: 857.44 GB Shared values Size: 2.00 TB Free: 1.14 TB Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: iPhone Interface bridge0: Thunderbolt Bridge iCloud Status: 3 pending files System Software: macOS Ventura 13.5 (22G74) Time since boot: About a day Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/LaunchAgents/com.lacie.lcss_autolaunch.plist Executable: /Applications/LaCie RAID Manager/LaCie RAID Manager.app/Contents/MacOS/lcss Details: Exact match found in the legitimate list - probably OK Apps: 2 Applications: 474 apps 37 x86-only apps 3 unsigned apps Kernel Extensions: /Applications/LaCie RAID Manager/LaCie RAID Manager.app [Not Loaded] MultyLaCieMvumi.kext - com.lacie.driver.mvumi (1.3.23 - SDK 11) /Applications/Toolkit.app [Not Loaded] SeagateDiskService.kext - com.seagate.IOSED01 (51.0 - SDK 10.10) /Applications/Webroot SecureAnywhere.app [Not Loaded] SecureAnywhere.kext - com.webroot.driver.WebrootSecureAnywhere (9.0.10 - SDK 10.13) /Library/Extensions [Not Loaded] Dropbox.kext - com.getdropbox.dropbox.kext (1.10.3 - SDK 10.14) [Not Loaded] SamsungPortableSSDDriver.kext - com.samsung.portablessd.driver (2.0.0 - SDK 11) [Not Loaded] IOVideoVidyoCamera.kext - com.vidyo.driver.VidyoCamera (1.0.0d1 - SDK 10.11) System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 223 Apple tasks [Running] 126 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 20 Apple tasks [Loaded] 233 Apple tasks [Running] 144 Apple tasks Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Loaded] com.carbonite.installhelper.plist (Carbonite - installed 2023-06-01) Executable: /Library/PrivilegedHelperTools/com.carbonite.installhelper [Running] com.carbonite.launchd.daemon.plist (Carbonite - installed 2023-06-01) Executable: /Applications/Carbonite.app/Contents/MacOS/CarboniteDaemon [Loaded] com.carbonite.launchd.watcher.plist (Carbonite - installed 2023-06-01) Command: /Library/PrivilegedHelperTools/com.carbonite.installhelper watcher 632667747 [Other] com.lacie.driver.mvumi.plist (Marvell Semiconductor Inc - installed 2022-10-07) Command: /sbin/kextload /Library/Extensions/LaCieMvumi.kext [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2023-06-25) Command: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon -i 197A166F-4B23-4634-816A-E70BD8F732B1.pkg [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2023-06-21) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/SettingsDaemon.app/Contents/MacOS/SettingsDaemon [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-07-21) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-07-21) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-07-12) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-07-12) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-28) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.vidyo.DPA.VidyoCamera.plist (Vidyo, Inc. - installed 2018-12-14) Executable: /Library/CoreMediaIO/Plug-Ins/DAL/VidyoCamera.plugin/Contents/Resources/VidyoCameraAssistant [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-10-10) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Running] com.carbonite.launchd.status.plist (Carbonite - installed 2023-06-01) Executable: /Applications/Carbonite.app/Contents/CarboniteStatus.app/Contents/MacOS/CarboniteStatus [Running] com.lacie.lcss_autolaunch.plist (Not signed - installed 2022-10-07) Executable: /Applications/LaCie RAID Manager/LaCie RAID Manager.app/Contents/MacOS/lcss [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2023-06-21) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Contents/MacOS/FrontendAgent [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-07-21) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-07-10) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-07-12) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2023-07-11) Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-26) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-26) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Running] com.samsung.portablessdplus.mon.plist (Samsung Electronics - installed 2022-05-06) Executable: ~/Library/Application Support/Portable_SSD/SamsungPortableSSD_1.0.app/Contents/Resources/SamsungPortableSSDMon_1.0 [Loaded] com.seagate.toolkit.plist (Seagate Technologies LLC - installed 2023-06-15) Command: /Applications/Toolkit.app/Contents/MacOS/Toolkit -runMode autoLaunched User Login Items: [Not Loaded] JustJoinHelper (App Store - installed 2022-07-06) Modern Login Item /Applications/JustJoin.app/Contents/Library/LoginItems/JustJoinHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-07-21) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-07-21) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app App Extensions: Safari extensions: Privacy Dashboard - /Applications/DuckDuckGo Privacy for Safari.app Zoom for Safari Extension - /Applications/Zoom for Safari.app Capital One Shopping - /Applications/Capital One Shopping.app File providers: Dropbox - /Applications/Dropbox.app OneDrive File Provider - /Applications/OneDrive.app Share services: Dropbox Transfer - /Applications/Dropbox.app Finder sync extensions: OneDrive Finder Integration - /Applications/OneDrive.app Dropbox Finder Extension - /Applications/Dropbox.app Ad-blockers: Privacy Protection - /Applications/DuckDuckGo Privacy for Safari.app QuickLook Previews: EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): DropboxQL - ~/Library/QuickLook/DropboxQL.qlgenerator com.adobe.illustrator.ai-image *.ai public.text org.oasis-open.opendocument.spreadsheet *.ods org.oasis-open.opendocument.presentation *.odp com.adobe.encapsulated-postscript *.eps CoreMediaIO Plug-ins: VidyoCamera: 7.0 (Vidyo, Inc. - installed 2018-12-14) 3rd Party Preference panels: Toolkit (Seagate Technologies LLC - installed 2023-07-14) Backup: Time Machine information is limited without Full Disk Access Destinations: L***e [Local] (Last used) 17 local snapshots Oldest local snapshot: 2023-07-24 18:22:28 Last local snapshot: 2023-07-25 12:36:53 Performance: System Load: 2.48 (1 min ago) 2.53 (5 min ago) 2.35 (15 min ago) Nominal I/O usage: 4.65 MB/s File system: 20.26 seconds Write speed: 325 MB/s Read speed: 1461 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 24 % Idle: 72 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) CarboniteDaemon 99.30 % (Carbonite) EtreCheckPro 19.10 % (Etresoft, Inc.) kernelmanagerd 18.74 % (Apple) RTProtectionDaemon 3.70 % (Malwarebytes Corporation) kernel_task 1.87 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 542 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (9) 443 MB (Apple) MTLCompilerService (11) 119 MB (Apple) kernelmanagerd 92 MB (Apple) Mail 83 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 8 MB / 2 MB (Apple) Mail 4 MB / 295 KB (Apple) com.apple.WebKit.Networking 3 MB / 805 KB (Apple) apsd 248 KB / 1 MB (Apple) rapportd 223 KB / 336 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) CarboniteDaemon 49 (Carbonite) RTProtectionDaemon 13 (Malwarebytes Corporation) helpd 3 (Apple) syspolicyd 2 (Apple) kernelmanagerd 1 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 101 MB Used RAM: 6.74 GB Cached files: 1.16 GB Available RAM: 1.26 GB Swap Used: 7 MB Software Installs (past 60 days): Install Date Name (Version) 2023-06-14 Pages (13.1) 2023-06-14 Keynote (13.1) 2023-06-14 Numbers (13.1) 2023-06-21 macOS 13.4.1 (13.4.1) 2023-06-25 Malwarebytes for Mac (1.0) 2023-07-06 Capital One Shopping (1.0.45) 2023-07-06 XProtectPlistConfigData (2169) 2023-07-09 DuckDuckGo Privacy for Safari (1.8.0) 2023-07-12 Microsoft AutoUpdate (4.61.23070901) 2023-07-13 macOS Rapid Security Response 13.4.1 (c) (13.4.1 (c)) 2023-07-20 XProtectPayloads (105) 2023-07-21 iMovie (10.3.7) 2023-07-24 macOS 13.5 (13.5) Diagnostics Information (past 7-30 days): 2023-07-25 13:07:19 RTProtectionDaemon Crash (4 times) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app 2023-07-25 00:53:51 QuickLookSatellite Crash Executable: /System/Library/Frameworks/QuickLook.framework/Versions/A/XPCServices/QuickLookSatellite.xpc/Contents/MacOS/QuickLookSatellite 2023-07-24 18:54:36 Carbonite.app High CPU Use (2 times) Executable: /Applications/Carbonite.app 2023-07-24 18:30:15 bird High CPU Use (2 times) Executable: /System/Library/PrivateFrameworks/CloudDocsDaemon.framework/Versions/A/Support/bird 2023-07-24 16:09:50 /Library/Logs/DiagnosticReports/.bird_2023-07-24-160950_D********c.cpu_resource.diag High CPU Use 2023-07-24 15:31:07 bluetoothd Crash (2 times) Executable: /usr/sbin/bluetoothd Details: libsystem_c.dylib: abort() called 2023-07-20 19:21:07 RTProtectionDaemon.app High CPU Use Executable: /Library/Application Support/Malwarebytes/*/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app 2023-07-20 16:21:49 com.apple.WebKit.WebContent High CPU Use (2 times) Executable: /Volumes/VOLUME/*/W**************k/V******s/A/X*********s/c*****************************c/C******s/M***S/c*************************t End of report