EtreCheckPro version: 6.8.4 (68040) Report generated: 2024-03-29 05:54:52 Download EtreCheckPro from https://etrecheck.com Runtime: 2:03 Performance: Excellent Problem: Other problem Description: As one other user described well here https://discussions.apple.com/th read/255514230 I keep getting a small popup (mine has a contact card i con instead of a house) with my name or the option to 'Choose Other... '. Clicking makes it go away but then it soon returns. I'm on an iMac running OS Sonoma 14.2.1. The problem happens when opening Google docs or sheets in Chrome as well as in the finder when Chrome isn't runnin g at all. Hope this report will help diagnose! Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Limited permissions - More information may be available with Full Disk Access. Hardware Information: iMac (24-inch, M1, 2021) Status: Supported iMac Model: iMac21,1 2.40 GHz Apple M1 (m1) CPU: 8-core 8 GB RAM - Not upgradeable Video Information: Apple M1 iMac (built-in) 3840 x 2160 SyncMaster 1280 x 1024 Drives: disk0 - APPLE SSD AP1024Q 1.00 TB (Solid State - TRIM: Yes) Internal Apple Fabric NVM Express disk0s1 [APFS Container] 524 MB disk1 [APFS Virtual drive] 524 MB (Shared by 4 volumes) disk1s1 - iSCPreboot (APFS) [APFS Preboot] (6 MB used) disk1s2 - xART (APFS) (6 MB used) disk1s3 - Hardware (APFS) (393 KB used) disk1s4 - Recovery (APFS) [Recovery] (20 KB used) disk0s2 [APFS Container] 994.66 GB disk3 [APFS Virtual drive] 994.66 GB (Shared by 6 volumes) disk3s1 (APFS) [APFS Container] (10.12 GB used) disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (10.12 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (6.02 GB used) disk3s3 - Recovery (APFS) [Recovery] (921 MB used) disk3s4 - Update (APFS) (94 MB used) disk3s5 - Data (APFS) [APFS Virtual drive] (217.46 GB used) disk3s6 - VM (APFS) [APFS VM] (3.22 GB used) disk0s3 [APFS Container] 5.37 GB disk2 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes) disk2s1 - Recovery (APFS) [Recovery] (1.59 GB used) disk2s2 - Update (APFS) (3 MB used) disk4 - G-RAID with Thunderbolt 24.00 TB (Mechanical - 7200 RPM) External Thunderbolt 6 Gigabit Serial ATA disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 - G******D (Journaled HFS+) 24.00 TB (10.11 TB used) Mounted Volumes: disk1s1 - iSCPreboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/iSCPreboot Used: 6 MB Shared values Size: 524 MB Free: 506 MB disk1s2 - xART Filesystem: APFS Mount point: /System/Volumes/xarts Used: 6 MB Shared values Size: 524 MB Free: 506 MB disk1s3 - Hardware Filesystem: APFS Mount point: /System/Volumes/Hardware Used: 393 KB Shared values Size: 524 MB Free: 506 MB disk3s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 10.12 GB Shared values Size: 994.66 GB Free: 756.62 GB Available: 773.86 GB disk3s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 6.02 GB Shared values Size: 994.66 GB Free: 756.62 GB Available: 773.86 GB disk3s4 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 94 MB Shared values Size: 994.66 GB Free: 756.62 GB Available: 773.86 GB disk3s5 - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 217.46 GB Shared values Size: 994.66 GB Free: 756.62 GB Available: 774.39 GB disk3s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 3.22 GB Shared values Size: 994.66 GB Free: 756.62 GB Available: 773.86 GB disk4s2 - G******D Filesystem: Journaled HFS+ Mount point: /Volumes/G******D Owners enabled: No Used: 10.11 TB Size: 24.00 TB Free: 13.89 TB USB: USB31Bus Apple Inc. - Magic Keyboard with Touch ID and Numeric Keypad USB31Bus USB2.0 Hub composite_device Network: Interface en0: Ethernet Interface en7: USB 10/100/1000 LAN Interface en9: Thunderbolt Ethernet Slot 1 Interface en5: Ethernet Adapter (en5) Interface en4: Ethernet Adapter (en4) Interface bridge0: Thunderbolt Bridge Interface en1: Wi-Fi 802.11 a/b/g/n/ac/ax System Software: macOS Sonoma 14.2.1 (23C71) Time since boot: About 61 days Notifications: Dropbox.app one notification Creative Cloud.app 11 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Secure Boot: Full Security Antivirus software: Apple Unsigned Files: Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Domain name invalid - possibly malware Apps: 2 System Launch Daemons: [Not Loaded] 43 Apple tasks [Loaded] 240 Apple tasks [Running] 117 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 22 Apple tasks [Loaded] 288 Apple tasks [Running] 113 Apple tasks Launch Daemons: [Running] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-03-15) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-03-15) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-12-18) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2024-01-05) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2024-03-22) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2024-03-22) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-11-08) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-11-08) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2023-05-12) Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-03-27) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-03-15) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2024-03-22) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-01-05) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2024-03-26) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2024-03-22) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Other] com.microsoft.update.agent.plist (Not signed - installed 2023-11-08) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-01-05) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Running] com.amazon.music.plist (AMZN Mobile LLC - installed 2023-01-07) Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper [Not Loaded] com.amazon.music.startup.plist (Not signed - installed 2022-10-22) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2024-01-22) Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-03-17) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-06) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-06) User Login Items: [Running] Dropbox (Dropbox, Inc. - installed 2024-03-20) Application /Applications/Dropbox.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2024-03-22) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2024-03-22) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] LoginHelper (App Store - installed 2023-11-19) Modern Login Item /Applications/Owly.app/Contents/Library/LoginItems/LoginHelper.app [Not Loaded] Slack Login Helper (App Store - installed 2023-04-25) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app Applications: 579 apps 17 x86-only apps 3 unsigned apps App Extensions: Finder sync extensions: OneDrive Finder Integration - /Applications/OneDrive.app Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app Dropbox Finder Extension - /Applications/Dropbox.app Share services: Dropbox Transfer - /Applications/Dropbox.app OneNote - /Applications/Microsoft OneNote.app File providers: Dropbox - /Applications/Dropbox.app OneDrive File Provider - /Applications/OneDrive.app QuickLook Previews: EtreCheckQuickLook - ~/Desktop/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck InDesign QuickLook Extension - /Applications/Adobe InDesign 2024/Adobe InDesign 2024.app com.adobe.indesign-document *.indd com.adobe.indesign-template *.indt QuickLook Previews (legacy): DropboxQL - ~/Library/QuickLook/DropboxQL.qlgenerator com.adobe.illustrator.ai-image *.ai public.text org.oasis-open.opendocument.spreadsheet *.ods org.oasis-open.opendocument.presentation *.odp com.adobe.encapsulated-postscript *.eps Cinema 4D - /Applications/Maxon Cinema 4D 2024/Cinema 4D.app net.maxon.cinema4d.c4d *.c4d Audio Plug-ins: MSTeamsAudioDevice: 2020.42.00.9 (Microsoft Corporation - installed 2020-10-12) Backup: Time Machine information is limited without Full Disk Access Performance: System Load: 2.18 (1 min ago) 2.81 (5 min ago) 2.81 (15 min ago) Nominal I/O usage: 6.84 MB/s File system: 8.16 seconds Write speed: 2621 MB/s Read speed: 2179 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 6 % Idle: 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 20.94 % (Apple) EtreCheckPro 19.42 % (Etresoft, Inc.) Google Chrome Helper (Renderer) (15) 14.36 % (Google LLC) kernel_task 5.94 % (Apple) Google Chrome Helper (GPU) 3.68 % (Google LLC) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (15) 1.15 GB (Google LLC) EtreCheckPro 333 MB (Etresoft, Inc.) Google Chrome 176 MB (Google LLC) Google Chrome Helper (3) 99 MB (Google LLC) Dropbox (3) 92 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 368 MB / 126 MB (Apple) Dropbox 6 MB / 5 MB (Dropbox, Inc.) apsd 312 KB / 2 MB (Apple) exchangesyncd 1 MB / 1 MB (Apple) netbiosd 486 KB / 123 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 8 (Apple) Google Chrome Helper (Renderer) (15) 5 (Google LLC) Pandora Helper (2) 3 (Pandora Media, Inc.) mds_stores 1 (Apple) Google Chrome Helper (GPU) 1 (Google LLC) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 43 MB Used RAM: 6.86 GB Cached files: 1.10 GB Available RAM: 1.14 GB Swap Used: 2.15 GB Software Installs (past 60 days): Install Date Name (Version) 2024-02-16 Adobe Acrobat (23.008.20533) (23.008.20533) 2024-02-25 Adobe Acrobat (23.008.20555) (23.008.20555) 2024-03-15 ARMDC Agent Installer (1.0.0) 2024-03-15 Adobe Acrobat (24.001.20604) (24.001.20604) 2024-03-20 XProtectPayloads (129) 2024-03-21 Adobe Acrobat (24.001.20615) (24.001.20615) 2024-03-26 XProtectPlistConfigData (2191) 2024-03-27 Zoom (5.17.11.31580) Clean up: /Library/LaunchAgents/com.microsoft.update.agent.plist /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant Executable not found Diagnostics Information (past 60 days): 2024-03-29 05:06:56 knowledgeconstructiond High CPU Use (19 times) First occurrence: 2024-03-26 09:23:28 Executable: /System/Library/PrivateFrameworks/IntelligencePlatformCore.framework/Versions/A/knowledgeconstructiond 2024-03-28 02:08:54 spotlightknowledged High CPU Use (11 times) First occurrence: 2024-03-22 13:42:01 Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged End of report