EtreCheck version: 5.5.2 (5100) Report generated: 2020-03-31 14:30:45 Download EtreCheck from https://etrecheck.com Runtime: 11:43 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This machine has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware. Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance. Upgradeable RAM - This machine has upgradeable RAM that would help its performance. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (13-inch, Mid 2012) MacBook Pro Model: MacBookPro9,2 1 2,5 GHz Dual-Core Intel Core i5 (i5-3210M) CPU: 2-core 4 GB RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Normal - Cycle count = 167 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1280 x 800 Drives: disk0 - APPLE HDD HTS545050A7E362 500.11 GB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 499.90 GB disk1 [APFS Virtual drive] 499.90 GB (Shared by 5 volumes) disk1s1 - M*****************i (APFS) [APFS Virtual drive] (Shared - 284.77 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 10.97 GB used) Mounted Volumes: disk1s1 - M*****************i [APFS Virtual drive] 499.90 GB (Shared - 284.77 GB used, 202.09 GB available, 201.29 GB free) APFS Mount point: /System/Volumes/Data disk1s4 - VM [APFS VM] 499.90 GB (Shared - 2.15 GB used, 201.29 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 499.90 GB (Shared - 10.97 GB used, 202.09 GB available, 201.29 GB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Ethernet Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface bridge0: Thunderbolt Bridge Interface en3: Bluetooth PAN System Software: macOS Catalina 10.15.4 (19E266) Time since boot: Less than an hour Configuration Profiles: This computer has configuration profiles installed. Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.skype.skypeinstaller.plist Executable: /Library/PrivilegedHelperTools/com.skype.skypeinstaller Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public Details: Exact match found in the whitelist - probably OK System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 189 Apple tasks [Running] 108 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 191 Apple tasks [Running] 111 Apple tasks Launch Agents: [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-03-18) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-02-25) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-10-05) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-03-18) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-12-09) [Loaded] com.skype.skypeinstaller.plist (? a81aef1d - installed 2017-02-01) User Launch Agents: [Running] com.spotify.webhelper.plist (? 0 - installed 2019-11-04) [Loaded] com.valvesoftware.steamclean.plist (? 0 - installed 2020-03-30) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2018-12-28) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2018-12-28) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app Internet Plug-ins: FlashPlayer-10.6: 32.0.0.344 (Adobe Systems, Inc. - installed 2020-03-11) PepperFlashPlayer: 32.0.0.344 (Adobe Systems, Inc. - installed 2020-03-31) Flash Player: 32.0.0.344 (Adobe Systems, Inc. - installed 2020-03-11) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2020-02-25) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 3.04 (1 min ago) 2.18 (5 min ago) 1.01 (15 min ago) Nominal I/O speed: 3.96 MB/s File system: 74.40 seconds Write speed: 39 MB/s Read speed: 55 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 3 % Idle: 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 16.92 % (?) EtreCheck 7.90 % (App Store) mdworker_shared (9) 0.78 % (Apple) cfprefsd 0.11 % (Apple) lockoutagent 0.04 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 485 MB (App Store) Safari 59 MB (Apple) AMPLibraryAgent 55 MB (Apple) accountsd 55 MB (Apple) SystemUIServer 46 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 121 KB / 75 KB (?) AMPDeviceDiscoveryAgent 1 KB / 2 KB (Apple) SystemUIServer 0 B / 64 B (Apple) mdworker_shared 0 B / 0 B (Apple) spindump_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 17 MB Used RAM: 2.30 GB Cached files: 1.68 GB Available RAM: 1.70 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-03-06 Avira Phantom VPN (2.21.1) 2020-03-06 Avira Antivirus 2020-03-11 Microsoft Word 2020-03-11 Adobe Flash Player 2020-03-18 Microsoft AutoUpdate 2020-03-20 XProtectPlistConfigData (2116) 2020-03-20 MRTConfigData (1.57) 2020-03-30 Malwarebytes for Mac 2020-03-30 "Malwarebytes for Mac Uninstaller" 2020-03-31 Adobe Pepper Flash Player 2020-03-31 EtreCheck (5.5.2) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report