EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-06-05 21:19:54 Download EtreCheckPro from https://etrecheck.com Runtime: 3:45 Performance: Good Problem: Computer is restarting Description: panic(cpu 2 caller 0xffffff800d82c992): "deleted object @ 0xffffff903d bd7440 can not be dirtied!! (flags: 0x40000019)\n" @obj.c:4409 Panicked task 0xffffff950c394670: 199 threads: pid 0: kernel_task Backtrace (CPU 2), panicked thread: 0xffffff903dd73540, Frame : Return Address 0xfffffff2ce3db420 : 0xffffff800a47befd 0xfffffff2ce3db470 : 0xffffff800a5de636 0xfffffff2ce3db4b0 : 0xffffff800a5cd9a3 0xfffffff2ce3db500 : 0xffffff800a41ba70 0xfffffff2ce3db520 : 0xffffff800a47c2cd 0xfffffff2ce3db640 : 0xffffff800a47ba86 0xfffffff2ce3db6a0 : 0xffffff800ad14aa3 0xfffffff2ce3db790 : 0xffffff800d82c992 0xfffffff2ce3db7f0 : 0xffffff800d82cfcf 0xfffffff2ce3db820 : 0xffffff800d808db9 0xfffffff2ce3db8a0 : 0xffffff800d80be13 0xfffffff2ce3db9f0 : 0xffffff800d80b5d5 0xfffffff2ce3dbc80 : 0xffffff800d80c270 0xfffffff2ce3dbcf0 : 0xffffff800d79abd0 0xfffffff2ce3dbf70 : 0xffffff800d799b51 0xfffffff2ce3dbfa0 : 0xffffff800a41b19e Kernel Extensions in backtrace: com.apple.filesystems.apfs(1934.141.2)[78E6D3DF-9A4D-3F46-B29 8-3C52A83F9108]@0xffffff800d70c000->0xffffff800d88afff dependency: com.apple.driver.AppleEFINVRAM(2.1)[5D7C7E5D-C A94-360D-9A05-384B539B1A7A]@0xffffff800b9b2000->0xffffff800b9bbfff dependency: com.apple.driver.AppleEffaceableStorage(1.0)[B 97B3370-F304-3E32-8356-E2CB9B0255A7]@0xffffff800b9c8000->0xffffff800b9 cdfff dependency: com.apple.iokit.CoreAnalyticsFamily(1)[3542B04 8-616C-33A7-A22B-532EDFC1A466]@0xffffff800bed4000->0xffffff800bedbfff dependency: com.apple.iokit.IOStorageFamily(2.1)[EDB37126- 8C1E-3BF1-B95A-07D7074F3AC6]@0xffffff800d17c000->0xffffff800d192fff dependency: com.apple.kec.corecrypto(12.0)[08AB2CDD-6687-3 5EA-BA0B-2974BDB2FB9C]@0xffffff800d8c4000->0xffffff800d944fff dependency: com.apple.security.AppleImage4(4.2.0)[5DA3A952 -D34E-3D9D-8C91-FD475E1DF6F0]@0xffffff800ba4f000->0xffffff800ba67fff Process name corresponding to current thread (0xffffff903dd73540): ker nel_task Mac OS version: 21G646 Kernel version: Darwin Kernel Version 21.6.0: Mon Apr 24 21:10:53 PDT 2023; root:xnu-8 020.240.18.701.5~1/RELEASE_X86_64 Kernel UUID: B91C3306-5CF4-3F44-A94E-F4F006FE99E2 KernelCache slide: 0x000000000a200000 KernelCache base: 0xffffff800a400000 Kernel slide: 0x000000000a210000 Kernel text base: 0xffffff800a410000 __HIB text base: 0xffffff800a300000 System model name: MacBookPro13,2 (Mac-66E35819EE2D0D05) System shutdown begun: NO Panic diags file available: YES (0x0) Hibernation exit count: 0 System uptime in nanoseconds: 6116886010798 Last Sleep: absolute base_tsc base_nano Uptime : 0x0000059032d15f11 Sleep : 0x000005789f26d1f4 0x0000001edba6427b 0x0000000000000000 Wake : 0x00000578b5601da3 0x000012c46db4b0af 0x00000578b346aee3 Compressor Info: 2% of compressed pages limit (OK) and 1% of segments limit (OK) with 0 swapfiles and OK swap space Zone info: Zone map: 0xffffff803eb85000 - 0xffffffa03eb85000 . PGZ : 0xffffff803eb85000 - 0xffffff8040b86000 . VM : 0xffffff8040b86000 - 0xffffff850d385000 . RO : 0xffffff850d385000 - 0xffffff86a6b85000 . GEN0 : 0xffffff86a6b85000 - 0xffffff8b73385000 . GEN1 : 0xffffff8b73385000 - 0xffffff903fb85000 . GEN2 : 0xffffff903fb85000 - 0xffffff950c385000 . GEN3 : 0xffffff950c385000 - 0xffffff99d8b85000 . DATA : 0xffffff99d8b85000 - 0xffffffa03eb85000 Metadata: 0xffffffa03eb95000 - 0xffffffa05eb95000 Bitmaps : 0xffffffa05eb95000 - 0xffffffa064b95000 last started kext at 6094681000414: @filesystems.smbfs 4.0 (addr 0xfff fff7fa3937000, size 483328) last stopped kext at 262669300830: >!ASMBusPCI 1.0.14d1 (addr 0xffffff 7fa318d000, size 4096) loaded kexts: @filesystems.smbfs 4.0 >AudioAUUC 1.70 >X86PlatformShim 1.0.0 >AGPM 129 >!APlatformEnabler 2.7.0d0 >!AHIDALSService 1 @filesystems.autofs 3.0 >!AHDA 340.2 >!AGraphicsDevicePolicy 6.5.7 @AGDCPluginDisplayMetrics 6.5.7 >!AUpstreamUserClient 3.6.9 >pmtelemetry 1 |IOUserEthernet 1.0.1 >usb.!UUserHCI 1 >!AHV 1 >!ADiskImages2 126.141.2 >!A!IPCHPMC 2.0.1 >eficheck 1 >!AThunderboltIP 4.0.3 >!ABacklight 180.8 >!AMCCSControl 1.16 >!A!ISlowAdaptiveClocking 4.0.0 >!A!ISKLGraphics 18.0.8 >!AEmbeddedOSSupportHost 1 >!A!ISKLGraphicsFramebuffer 18.0.8 >!AFileSystemDriver 3.0.1 @filesystems.tmpfs 1 @filesystems.lifs 1 @filesystems.apfs 1934.141.2 @filesystems.hfs.kext 583.100.10 @BootCache 40 @!AFSCompression.!AFSCompressionTypeZlib 1.0.0 @!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1 >!ATopCaseHIDEventDriver 5450.8 >AirPort.BrcmNIC 1400.1.1 @private.KextAudit 1.0 >!AACPIButtons 6.1 >!ASmartBatteryManager 161.0.0 >!ARTC 2.0.1 >!ASMBIOS 2.1 >!AACPIEC 6.1 >!AAPIC 1.7 @!ASystemPolicy 2.0.0 @nke.applicationfirewall 402 |IOKitRegistryCompatibility 1 |EndpointSecurity 1 @Dont_Steal_Mac_OS_X 7.0.0 @kec.!AEncryptedArchive 1 >driverkit.serial 6.0.0 @kext.triggers 1.0 >DspFuncLib 340.2 @kext.OSvKernDSPLib 529 >!AGraphicsControl 6.5.7 >!AHDA!C 340.2 |IOHDA!F 340.2 |IOAudio!F 340.2 @vecLib.kext 1.2.0 |IO!BSerialManager 9.0.0 |IO!BPacketLogger 9.0.0 |IO!BHost!CUSBTransport 9.0.0 |IO!BHost!CUARTTransport 9.0.0 |IO!BHost!CTransport 9.0.0 >IO!BHost!CPCIeTransport 9.0.0 |IOAVB!F 1040.6 @plugin.IOgPTPPlugin 1040.3 |IOEthernetAVB!C 1.1.0 |CSR!BHost!CUSBTransport 9.0.0 |Broadcom!BHost!CUSBTransport 9.0.0 |Broadcom!B20703USBTransport 9.0.0 >!AIPAppender 1.0 >X86PlatformPlugin 1.0.0 >IOPlatformPlugin!F 6.0.0d8 >!A!ILpssUARTv1 3.0.60 >!A!ILpssUARTCommon 3.0.60 >!AOnboardSerial 1.0 |IOSerial!F 11 >usb.IOUSBHostHIDDevice 1.2 >!AThunderboltDPOutAdapter 8.5.1 >!ABacklightExpert 1.1.0 >!ASMBus!C 1.0.18d1 @!AGPUWrangler 6.5.7 |IOSlowAdaptiveClocking!F 1.0.0 |IONDRVSupport 597 |IOAccelerator!F2 462.9 @!AGraphicsDeviceControl 6.5.7 |IOGraphics!F 597 >usb.cdc.ecm 5.0.0 >usb.cdc.ncm 5.0.0 >usb.!UiBridge 1.0 >usb.cdc 5.0.0 >usb.networking 5.0.0 >usb.!UHostCompositeDevice 1.2 >!AThunderboltPCIDownAdapter 4.1.1 >!AHPM 3.4.4 >!A!ILpssI2C!C 3.0.60 >!AThunderboltDPInAdapter 8.5.1 >!AThunderboltDPAdapter!F 8.5.1 >!AXsanScheme 3 >!ABSDKextStarter 3 |IOSurface 302.15 @filesystems.hfs.encodings.kext 1 >!AActuatorDriver 5460.1 >!AHIDKeyboard 228.2 >!AMultitouchDriver 5460.1 >!AInputDeviceSupport 5460.1 >!AHS!BDriver 5450.8 >IO!BHIDDriver 9.0.0 >!AHSSPIHIDDriver 63 >!AThunderboltNHI 7.2.81 |IOThunderbolt!F 9.3.3 >!AHSSPISupport 63 |IO80211!FLegacy 1200.12.2b1 |IOSkywalk!F 1.0 >mDNSOffloadUserClient 1.0.1b8 >corecapture 1.0.4 |IONVMe!F 2.1.0 >!A!ILpssSpi!C 3.0.60 >!A!ILpssDmac 3.0.60 >usb.!UHostPacketFilter 1.0 |IOUSB!F 900.4.2 >!A!ILpssI2C 3.0.60 >!A!ILpssGspi 3.0.60 >usb.!UXHCIPCI 1.2 >usb.!UXHCI 1.2 >!AEFINVRAM 2.1 >!AEFIRuntime 2.1 |IOSMBus!F 1.1 |IOHID!F 2.0.0 |IOTimeSync!F 1040.3 |IONetworking!F 3.4 >DiskImages 493.0.0 |IO!B!F 9.0.0 |IOReport!F 47 $quarantine 4 $sandbox 300.0 @kext.!AMatch 1.0.0d1 |CoreAnalytics!F 1 >!ASSE 1.0 >!AKeyStore 2 >!UTDM 533.120.2 |IOUSBMass!SDriver 210.120.3 |IOSCSIBlockCommandsDevice 456.140.3 |IO!S!F 2.1 |IOSCSIArchitectureModel!F 456.140.3 >!AMobileFileIntegrity 1.0.5 $!AImage4 4.2.0 @kext.CoreTrust 1 >!AFDEKeyStore 28.30 >!AEffaceable!S 1.0 >!ACredentialManager 1.0 >KernelRelayHost 1 |IOUSBHost!F 1.2 >!UHostMergeProperties 1.2 >usb.!UCommon 1.0 >!ABusPower!C 1.0 >!ASEPManager 1.0.1 >IOSlaveProcessor 1 >!AACPIPlatform 6.1 >!ASMC 3.1.9 |IOPCI!F 2.9 |IOACPI!F 1.4 >watchdog 1 @kec.pthread 1 @kec.Libm 1 @kec.corecrypto 12.0 Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Vintage hardware - This computer may be considered vintage. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, 2016, Four Thunderbolt 3 ports) Status: Vintage MacBook Pro Model: MacBookPro13,2 3.1 GHz Dual-Core Intel Core i5 (i5-6287U) CPU: 2-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB LPDDR3 2133 BANK 1/DIMM0 - 8 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 216 Video Information: Intel Iris Graphics 550 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0512J 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk1 [APFS Virtual drive] 499.96 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (402.83 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (505 MB used) disk1s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk1s4 - VM (APFS) [APFS VM] (2.15 GB used) disk1s5 (APFS) [APFS Container] (15.42 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used) disk1s6 - Update (APFS) (4 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 402.83 GB Shared values Size: 499.96 GB Free: 77.77 GB Available: 166.14 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 505 MB Shared values Size: 499.96 GB Free: 77.77 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 2.15 GB Shared values Size: 499.96 GB Free: 77.77 GB disk1s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.42 GB Shared values Size: 499.96 GB Free: 77.77 GB Available: 166.14 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 4 MB Shared values Size: 499.96 GB Free: 77.77 GB Network: Interface lpss-serial1: LPSS Serial Adapter (1) Interface lpss-serial2: LPSS Serial Adapter (2) Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.6.6 (21G646) Time since boot: About a day Notifications: Norton.app one notification (one scheduled) Microsoft Outlook.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple, Symantec, and Malwarebytes Unsigned Files: Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Details: Exact match found in the legitimate list - probably OK Preference panel: ~/Library/PreferencePanes/Perian.prefPane Apps: 3 Applications: 479 apps 89 x86-only apps 5 unsigned apps System Extensions: [Running] SymantecEndpointSecurity - version 9.1.0 (NortonLifeLock, Inc. - 2023-05-05) Application: /Applications/Norton 360.app - version 9.1.0 (NortonLifeLock, Inc. - 2023-05-05) Description: [placeholder]Symantec Endpoint Security system extension[placeholder] [Running] Cisco AnyConnect Socket Filter Extension - version 4.9.06037 (Cisco - 2021-01-22) Application: /Applications/Cisco/Cisco AnyConnect Socket Filter.app - version 4.9.06037 (Cisco - 2021-04-10) Description: This system extension provides socket filter capabilities. Kernel Extensions: /Applications/Disk Drill.app [Not Loaded] SecureDisk.kext - com.cleverfiles.SecureDisk (1.0 - SDK 10.14) [Not Loaded] SecureDisk_11.kext - com.cleverfiles.SecureDisk-11 (1.0 - SDK 13) /Library/Application Support/Cisco/AnyConnect Secure Mobility Client [Not Loaded] acsock.kext - com.cisco.kext.acsock (4.9.40 - SDK 10.14) /Library/Application Support/Citrix Receiver [Not Loaded] CitrixGUSB.kext - com.citrix.kext.gusb (19.10.0 - SDK 10.9) /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.7.3) [Not Loaded] Dropbox.kext - com.getdropbox.dropbox.kext (1.13.0 - SDK 10.14) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 190 Apple tasks [Running] 151 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 179 Apple tasks [Running] 161 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-08-20) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Other] com.cisco.anyconnect.ciscod.plist (Not signed - installed 2021-01-22) Command: /opt/cisco/hostscan/bin/ciscod -d [Running] com.cisco.anyconnect.ciscod64.plist (Cisco - installed 2021-01-22) Command: /opt/cisco/hostscan/bin64/ciscod -d [Running] com.cisco.anyconnect.vpnagentd.plist (Cisco - installed 2021-01-22) Command: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2019-10-12) Executable: /Library/Application Support/Citrix Receiver/ctxusbd [Running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2022-11-26) Executable: /Library/Application Support/CleverFiles/BackService.app/Contents/MacOS/cfbackd [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2023-05-30) Command: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon -i 2E8878BF-0FE8-49EE-A171-24302616BC23.pkg [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2023-05-17) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/SettingsDaemon.app/Contents/MacOS/SettingsDaemon [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-06-01) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-06-01) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-06-01) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-27) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.norton.servicemanager.daemon.MES.plist (NortonLifeLock, Inc. - installed 2023-05-02) Executable: /Library/Application Support/Symantec/Silo/MES/NSM/NortonServiceManager.bundle/Contents/MacOS/NortonServiceManager [Loaded] com.symantec.SymLUHelper.MES.plist (NortonLifeLock, Inc. - installed 2023-05-05) Executable: /Library/Application Support/Symantec/Silo/MES/LiveUpdate/com.symantec.SymLUHelper [Loaded] com.symantec.UninstallerToolHelper.MES.plist (NortonLifeLock, Inc. - installed 2023-05-05) Executable: /Library/Application Support/Symantec/Silo/MES/Uninstaller/com.symantec.UninstallerToolHelper [Loaded] com.symantec.dsp.nortonaggregatord.MES.plist (NortonLifeLock, Inc. - installed 2023-05-05) Executable: /Library/Application Support/Symantec/Silo/MES/Norton Aggregator/nortonaggregatord [Loaded] com.symantec.liveupdate.daemon.MES.plist (NortonLifeLock, Inc. - installed 2023-05-05) Command: /Library/Application Support/Symantec/Silo/MES/LiveUpdate/LUTool --daemon [Running] com.symantec.sharedsettings.MES.plist (Not signed - installed 2020-07-02) Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd [Running] com.symantec.symdaemon.MES.plist (NortonLifeLock, Inc. - installed 2023-05-02) Executable: /Library/Application Support/Symantec/Silo/MES/Daemon/SymDaemon [Running] com.symantec.symqual.detail.MES.plist (NortonLifeLock, Inc. - installed 2023-05-05) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --detail --linger [Loaded] com.symantec.symqual.panicreporter.MES.plist (NortonLifeLock, Inc. - installed 2023-05-05) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --detail --paniconly [Loaded] com.symantec.symqual.submit.MES.plist (NortonLifeLock, Inc. - installed 2023-05-05) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --submit Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-08) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-05-23) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Running] com.cisco.anyconnect.aciseposture.plist (Cisco - installed 2021-01-22) Command: /opt/cisco/anyconnect/bin/aciseposture --fullposture [Running] com.cisco.anyconnect.gui.plist (Cisco - installed 2021-04-10) Command: open --wait-apps '/Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app' [Loaded] com.cisco.anyconnect.notification.plist (Cisco - installed 2021-04-10) Command: open --wait-apps '/opt/cisco/anyconnect/bin/Cisco AnyConnect Secure Mobility Client Notification.app' [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2019-10-03) Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2019-10-03) Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2019-10-03) Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords [Loaded] com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2018-08-02) Command: /Applications/Epson Software/Epson Utilities/Epson Customer Research Participation.app/Contents/MacOS/Ecrp Ecrp EAI [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2020-12-10) Executable: /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2021-01-08) Executable: /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2021-01-08) Executable: /Library/Application Support/EPSON/Scanner/ScannerMonitor/Epson Scanner Monitor.app/Contents/MacOS/Epson Scanner Monitor [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2023-05-17) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Contents/MacOS/FrontendAgent [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-06-01) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-06-01) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Loaded] com.norton.nsm-app.MES.plist (NortonLifeLock, Inc. - installed 2023-05-02) Executable: /Library/Application Support/Symantec/Silo/MES/NSM/Norton ServiceManager.app/Contents/MacOS/Norton ServiceManager [Running] com.symantec.uiagent.application.MES.plist (NortonLifeLock, Inc. - installed 2023-05-02) Executable: /Library/Application Support/Symantec/Silo/MES/SymUIAgent/Norton.app/Contents/MacOS/Norton User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2023-03-15) Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Loaded] com.grammarly.ProjectLlama.cleanup.plist (Grammarly, Inc - installed 2023-01-27) Command: ~/Library/Application Support/com.grammarly.ProjectLlama/GRLoginHelper.app/Contents/MacOS/GRLoginHelper cleanup [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2022-01-18) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpload [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2022-01-18) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate [Loaded] com.skype.skype.shareagent.plist (Not signed - installed 2017-12-10) Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent User Login Items: [Running] AdobeResourceSynchronizer (Adobe Inc. - installed 2023-05-09) Application /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] Dropbox (Dropbox, Inc. - installed 2023-06-01) Application /Applications/Dropbox.app [Loaded] GRLoginHelper (Grammarly, Inc - installed 2023-06-02) Modern Login Item /Applications/Grammarly Desktop.app/Contents/Library/LoginItems/GRLoginHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-06-01) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-06-01) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] UnzipOneHelper (App Store - installed 2023-02-28) Modern Login Item /Applications/UnzipOne.app/Contents/Library/LoginItems/UnzipOneHelper.app [Not Loaded] WeatherWidgetFreeHelper (App Store - installed 2022-11-10) Modern Login Item /Applications/Weather Widget free.app/Contents/Library/LoginItems/WeatherWidgetFreeHelper.app [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2019-10-12) Modern Login Item /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app App Extensions: Finder sync extensions: Unzip One FinderExtension - /Applications/UnzipOne.app Dropbox Finder Extension - /Applications/Dropbox.app OneDrive Finder Integration - /Applications/OneDrive.app Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app Safari extensions: Eno From Capital One Extension - /Applications/Eno From Capital One.app Share services: Dropbox Transfer - /Applications/Dropbox.app OneNote - /Applications/Microsoft OneNote.app Fast Share - /Applications/UnzipOne.app File providers: Dropbox - /Applications/Dropbox.app OneDrive File Provider - /Applications/OneDrive.app QuickLook Previews (legacy): DropboxQL - ~/Library/QuickLook/DropboxQL.qlgenerator com.adobe.illustrator.ai-image *.ai public.text org.oasis-open.opendocument.spreadsheet *.ods org.oasis-open.opendocument.presentation *.odp com.adobe.encapsulated-postscript *.eps OsiriXQuickLookPlugin - /Applications/OsiriX Lite.app public.img public.zip public.dcm public.data org.nema.dicom *.dcm public.lsm Internet Plug-ins: CitrixICAClientPlugIn: 19.10.0 (Citrix Systems, Inc. - installed 2019-10-12) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-16) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-16) 3rd Party Preference panels: Perian (? - installed 2018-08-19) Backup: Time Machine information is limited without Full Disk Access Destinations: T*************P [Network] (Last used) 4 local snapshots Oldest local snapshot: 2023-05-28 15:24:08 Last local snapshot: 2023-06-05 00:05:11 Performance: System Load: 1.94 (1 min ago) 2.55 (5 min ago) 2.49 (15 min ago) Nominal I/O usage: 1.56 MB/s File system: 35.53 seconds Write speed: 1502 MB/s Read speed: 1282 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 8 % Idle: 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 19.52 % (Etresoft, Inc.) WindowServer 11.82 % (Apple) kernel_task 3.34 % (Apple) com.symantec.mes.systemextension 1.68 % (NortonLifeLock, Inc.) Cisco AnyConnect Secure Mobility Client 0.86 % (Cisco) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (8) 1.55 GB (Apple) EtreCheckPro 776 MB (Etresoft, Inc.) Dropbox (3) 410 MB (Dropbox, Inc.) Microsoft Word 401 MB (Microsoft Corporation) Safari 383 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 10 MB / 248 KB (Apple) Dropbox 608 KB / 737 KB (Dropbox, Inc.) biometrickitd 173 KB / 16 KB (Apple) apsd 88 KB / 27 KB (Apple) trustd 93 KB / 14 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Safari 1 (Apple) WindowServer 1 (Apple) Cisco AnyConnect Secure Mobility Client 0 (Cisco) Dropbox (3) 0 (Dropbox, Inc.) RTProtectionDaemon 0 (Malwarebytes Corporation) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 168 MB Used RAM: 8.85 GB Cached files: 6.99 GB Available RAM: 7.15 GB Swap Used: 768 KB Software Installs (past 60 days): Install Date Name (Version) 2023-04-14 Adobe Acrobat (23.001.20143) (23.001.20143) 2023-04-20 macOS 12.6.5 (12.6.5) 2023-04-20 Adobe Acrobat Reader (23.001.20143) (23.001.20143) 2023-05-03 XProtectPayloads (97) 2023-05-05 Norton For Mac.Universal (8.8.5.81.81) 2023-05-05 DSP_SKU.N360_ESD_8_1_MRF_20440_DSP (8.8.5.81.81) 2023-05-09 Adobe Acrobat (23.001.20177) (23.001.20177) 2023-05-20 Adobe Acrobat Reader (23.001.20177) (23.001.20177) 2023-05-24 iMovie (10.3.6) 2023-05-28 Final Video Player (1.1.0) 2023-05-30 Safari (16.5) 2023-05-30 macOS 12.6.6 (12.6.6) 2023-05-30 Malwarebytes for Mac (1.0) 2023-05-31 Microsoft OneNote (16.75.23053001) 2023-06-01 Microsoft Excel (16.75.23053001) 2023-06-01 Microsoft Outlook (16.75.23053001) 2023-06-01 Microsoft PowerPoint (16.75.23053001) 2023-06-01 Microsoft Word (16.75.23053001) 2023-06-01 Microsoft AutoUpdate (4.59.23051401) Clean up: /Library/LaunchDaemons/com.cisco.anyconnect.ciscod.plist /opt/cisco/hostscan/bin/ciscod Executable not found Diagnostics Information (past 7-30 days): 2023-06-04 23:08:21 Creative Cloud Content Manager.node Crash (5 times) Executable: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app 2023-06-04 23:08:21 Ecrp Crash (20 times) 2023-06-04 23:02:02 Norton 360 Crash Executable: /Applications/Norton 360.app 2023-06-04 22:59:13 Kernel Panic (15 times) Details: panic(cpu 0 caller 0xffffff801fe2c992): "deleted object @ 0xffffff9dce f8d110 can not be dirtied!! (flags: 0x40000019)\ Panicked task 0xffffff9dcd579670: 204 threads: pid 0: kernel_task 2023-06-04 16:51:07 com.apple.WebKit.WebContent High CPU Use (2 times) Executable: /Library/Apple/*/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2023-06-02 19:20:43 bluetoothd Crash (6 times) Executable: /usr/sbin/bluetoothd Details: libsystem_c.dylib: abort() called 2023-06-02 19:20:43 com.symantec.mes.systemextension High CPU Use (5 times) Executable: /Library/SystemExtensions/*/com.symantec.mes.systemextension Details: libsystem_c.dylib: abort() called 2023-05-31 22:26:07 com.cisco.anyconnect.macos.acsockext High CPU Use Executable: /Library/SystemExtensions/*/com.cisco.anyconnect.macos.acsockext 2023-05-30 23:11:48 installd High CPU Use Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd 2023-05-29 23:42:59 photoanalysisd High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd End of report