EtreCheckPro version: 6.7.1 (67011) Report generated: 2022-09-14 12:49:22 Download EtreCheckPro from https://etrecheck.com Runtime: 8:39 Performance: Below Average Problem: Computer is too slow Description: Everything is so very slow! Major Issues: Anything that appears on this list needs immediate attention. Hard drive too slow - The hard drive in this computer is too slow. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 4K, 21.5-inch, 2019) Status: Supported iMac Model: iMac19,2 3.6 GHz Quad-Core Intel Core i3 (i3-8100) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2400 BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2400 Video Information: Radeon Pro 555X - VRAM: 2 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (341.93 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (773 MB used) disk1s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk1s4 - VM (APFS) [APFS VM] (5.37 GB used) disk1s5 (APFS) [APFS Container] (15.42 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used) disk1s6 - Update (APFS) (6 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 341.93 GB Shared values Size: 1000.00 GB Free: 635.17 GB Available: 646.16 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 773 MB Shared values Size: 1000.00 GB Free: 635.17 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 5.37 GB Shared values Size: 1000.00 GB Free: 635.17 GB disk1s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.42 GB Shared values Size: 1000.00 GB Free: 635.17 GB Available: 646.16 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 6 MB Shared values Size: 1000.00 GB Free: 635.17 GB Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Screen sharing: Enabled System Software: macOS Monterey 12.5.1 (21G83) Time since boot: About 25 days Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Trusteer Screen sharing: Enabled Unsigned Files: Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.trusteer.rooks.rooksd.plist Executable: /Library/Rapport/bin/rooksd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.trusteer.rapport.rapportd.plist Executable: /Library/Rapport/bin/rapportd Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/RealPlayer Plugin.plugin Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/AmazonMP3DownloaderPlugin101749.plugin Plugin: /Library/Internet Plug-Ins/CouponPrinter-FireFox.plugin Preference panel: /Library/PreferencePanes/DejaVu.prefPane Preference panel: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference panel: /Library/PreferencePanes/RapportPreferences.prefPane Apps: 1 Old Applications: 7 x86-only apps Kernel Extensions: /Library/Application Support/MacKeeper/AntiVirus.app [Not Loaded] ZBAVKauth.kext - com.mackeeper.kext.AVKauth (2.9 - SDK 10.10) [Not Loaded] ZBAVKauthLegacy.kext - com.mackeeper.kext.AVKauth.Legacy (2.9 - SDK 10.10) [Not Loaded] ZBFirewall.kext - com.mackeeper.kext.Firewall (2.9 - SDK 10.10) [Not Loaded] ZBFirewallLegacy.kext - com.mackeeper.kext.Firewall.Legacy (2.9 - SDK 10.10) /Library/Extensions [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (21.4.10 - SDK 10.9) Startup Items: WDBMService Path: /Library/StartupItems/WDBMService System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 207 Apple tasks [Running] 135 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 180 Apple tasks [Running] 161 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-07-29) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-07-29) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2022-07-29) [Other] com.trusteer.rooks.rooksd.plist (Not signed - installed 2022-07-29) [Loaded] jp.co.canon.MasterInstaller.plist (Not signed - installed 2022-07-29) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-07-29) [Loaded] com.citrix.AuthManager_Mac.plist (Not signed - installed 2022-07-29) [Other] com.citrix.ReceiverHelper.plist (Not signed - installed 2022-07-29) [Other] com.citrix.ServiceRecords.plist (Not signed - installed 2022-07-29) [Other] com.epson.esua.launcher.plist (Not signed - installed 2022-07-29) [Other] com.epson.eventmanager.agent.plist (Not signed - installed 2022-07-29) [Other] com.trusteer.rapport.rapportd.plist (Not signed - installed 2022-07-29) User Launch Agents: [Running] com.amazon.music.plist (AMZN Mobile LLC - installed 2021-03-24) [Not Loaded] com.amazon.music.startup.plist (Not signed - installed 2021-03-24) User Login Items: [Not Loaded] AeroWeather Helper (App Store - installed 2019-04-25) Modern Login Item /Applications/AeroWeather.app/Contents/Library/LoginItems/AeroWeather Helper.app [Running] CIJSULAgent (Canon Inc. - installed 2020-06-06) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app [Running] CIJSUAgent (Canon Inc. - installed 2020-06-06) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app [Not Loaded] Garmin Express Service (Garmin International - installed 2019-05-29) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-05-29) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: Flip4Mac WMV Plugin: 2.4.0.11 (? - installed 2022-07-29) iPhotoPhotocast: 7.0 (Apple - installed 2022-07-29) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2022-07-29) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2022-07-29) RealPlayer Plugin: (?) GarminGpsControl: 4.1.0.0 Release (? - installed 2022-07-29) Silverlight: 4.0.60531.0 (? - installed 2022-07-29) AmazonMP3DownloaderPlugin101749: (?) CouponPrinter-FireFox: Version 1.0.11X (? - installed 2022-07-29) 3rd Party Preference panels: Déjà Vu (? - installed 2019-04-25) Flip4Mac WMV (? - installed 2019-04-25) Rapport (? - installed 2019-04-25) Backup: Time Machine information is limited without Full Disk Access Destinations: M*****k [Local] (Last used) Performance: System Load: 1.53 (1 min ago) 1.33 (5 min ago) 1.15 (15 min ago) Nominal I/O usage: 0.02 MB/s File system: 29.83 seconds Write speed: 38 MB/s Read speed: 42 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 6 % Idle: 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 13.48 % (Etresoft, Inc.) WindowServer 9.00 % (Apple) Safari 4.82 % (Apple) com.apple.WebKit.WebContent (5) 2.52 % (Apple) kernel_task 2.04 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 272 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (5) 265 MB (Apple) Safari 185 MB (Apple) Numbers 161 MB (App Store) Mail 136 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 260 MB / 30 MB (Apple) netbiosd 3 MB / 5 MB (Apple) Mail 986 KB / 113 KB (Apple) com.apple.WebKit.Networking 392 KB / 60 KB (Apple) apsd 74 KB / 50 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) bluetoothd 0 (Apple) launchd 0 (Apple) AXVisualSupportAgent 0 (Apple) com.apple.WebKit.Networking (2) 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 42 MB Used RAM: 6.10 GB Cached files: 1.86 GB Available RAM: 1.90 GB Swap Used: 30 MB Software Installs (past 60 days): Install Date Name (Version) 2022-07-29 macOS 12.5 (12.5) 2022-08-01 Adobe Acrobat Reader DC (22.001.20169) (22.001.20169) 2022-08-11 Adobe Acrobat Reader DC (22.002.20191) (22.002.20191) 2022-08-14 iMovie (10.3.4) 2022-08-18 XProtectPlistConfigData (2162) 2022-08-19 macOS 12.5.1 (12.5.1) 2022-09-08 XProtectPayloads (72) Clean up: /Library/LaunchAgents/com.epson.esua.launcher.plist /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent Executable not found /Library/LaunchAgents/com.citrix.ReceiverHelper.plist /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper Executable not found /Library/LaunchAgents/com.epson.eventmanager.agent.plist /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager Executable not found /Library/LaunchAgents/com.citrix.ServiceRecords.plist /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords Executable not found Diagnostics Information (past 7-30 days): End of report