EtreCheck version: 5.2 (5029) Report generated: 2019-06-15 16:31:39 Download EtreCheck from https://etrecheck.com Runtime: 4:11 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: Slow opening of standard programmes. Beachballing all the time Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Small backup drive - Time Machine backup drive is too small. Clean up - There are orphan files that could be removed. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (21.5-inch, Late 2013) iMac Model: iMac14,1 1 2,7 GHz Intel Core i5 (i5-4570R) CPU: 4-core 8 RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600  ok BANK 1/DIMM0 - 4 GB DDR3 1600  ok Video Information: Intel Iris Pro - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 202.79 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.29 GB used) Mounted Volumes: disk1s1 - Macintosh HD 1000.00 GB (792.14 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] (Shared - 4.29 GB used) APFS Mount point: /private/var/vm Network: Interface usbmodem1412: Nokia 6300 Interface usbmodem1421: SAMSUNG_Android 2 Interface usbmodem1422: SAMSUNG_Android Interface SAMSUNG_MDM: SAMSUNG Modem Interface en0: Ethernet Interface en5: Bose SoundTouch™ Portable Interface en6: Android Interface en7: TomTom GO Interface en8: Bose SoundTouch™ System Interface en9: TomTom GO 520 Interface en10: TomTom GO 521 Interface en11: TomTom GO 2 Interface en12: Android 2 Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.5 (18F132) Time since boot: About 7 hours Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/.svn/text-base/com.zoom.R16DeviceManager.plist.svn-base Executable: /Library/Application Support/ZOOM/R16/ZOOM R16DeviceManager.app/Contents/MacOS/ZOOM R16DeviceManager Details: Launchd config file is hidden - possibly adware Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.zoom.R16DeviceManager.plist Executable: /Library/Application Support/ZOOM/R16/ZOOM R16DeviceManager.app/Contents/MacOS/ZOOM R16DeviceManager Details: Exact match found in the whitelist - probably OK Kernel Extensions: /Library/Extensions Soundflower.kext (2.0b2 - SDK 10.10) SystemAudioRecorder.kext (1.1.0 - SDK 10.9) /System/Library/Extensions ZOOM R16USBAudio.kext (1.4.0 - SDK 10.6) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 175 Apple tasks [Running] 109 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 183 Apple tasks [Running] 115 Apple tasks Launch Agents: [Other] com.chili.chilimacantivirus.plist (? 4df8978a - installed 2016-08-10) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-10) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-10) [Not Loaded] com.oracle.java.Java-Updater.plist (? 363f435b - installed 2018-10-06) [Not Loaded] com.teamviewer.teamviewer.plist (? aa311aa9 - installed 2015-08-06) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (? d4765397 - installed 2015-08-06) [Running] com.zoom.R16DeviceManager.plist (? 9642d18e - installed 2012-02-01) [Not Loaded] com.zoom.R16DeviceManager.plist.svn-base (? 9642d18e - installed 2012-02-01) [Not Loaded] entries (? 45292da6 - installed 2012-02-01) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-05-26) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-05-04) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-05-10) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-10-06) [Loaded] com.teamviewer.Helper.plist (? 7ca2e004 - installed 2015-09-02) [Not Loaded] com.teamviewer.teamviewer_service.plist (? b485a599 - installed 2015-08-06) [Loaded] jp.co.canon.MasterInstaller.plist (? 81ce49d7 - installed 2014-07-30) User Login Items: Android File Transfer Agent.app (? - installed 2017-10-28) (Application - ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app) Backup and Sync.app (Google, Inc. - installed 2019-04-12) (Application - /Applications/Backup and Sync.app) CIJSUAgent (? - installed 2014-07-30) (Modern Login Item - /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app) Firefox.app (Mozilla Corporation - installed 2019-06-14) (Application - /Applications/Firefox.app) Mail.app (Apple - installed 2019-05-29) (Application - /Applications/Mail.app) SoundTouchHelper.app (Bose Corporation - installed 2018-12-01) (Application - /Applications/SoundTouch/SoundTouch.app/Contents/MacOS/SoundTouchHelper/SoundTouchHelper.app) StartUpHelper (Spotify - installed 2019-05-31) (Modern Login Item - /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app) Internet Plug-ins: Flip4Mac WMV Plugin: 2.3.4.1 (? - installed 2010-06-16) FlashPlayer-10.6: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-11) EPPEX Plugin: 10.0 (? - installed 2013-09-13) Flash Player: 32.0.0.207 (Adobe Systems, Inc. - installed 2019-06-11) SharePointBrowserPlugin: 14.7.0 (? - installed 2016-11-23) Silverlight: 5.1.50901.0 (? - installed 2017-11-18) JavaAppletPlugin: Java 8 Update 191 build 12 (? - installed 2018-11-07) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-29) BluetoothAudioPlugIn: 6.0.12 (Apple - installed 2019-05-29) AirPlay: 2.0 (Apple - installed 2019-05-29) AppleAVBAudio: 740.1 (Apple - installed 2019-05-29) BridgeAudioSP: 5.46 (Apple - installed 2019-05-29) iSightAudio: 7.7.3 (Apple - installed 2019-05-29) Safari Extensions: "Open In" button for Internet Explorer.safariextz - Parallels - http://www.parallels.com (installed 2019-01-24) 3rd Party Preference Panes: Flash Player (installed 2019-05-26) Flip4Mac WMV (installed 2010-06-16) FUSE (installed 2017-03-15) Java (installed 2018-11-07) ZOOM R16ControlPanel (installed 2012-02-01) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 1.67 (1 min ago) 1.82 (5 min ago) 1.78 (15 min ago) Nominal I/O speed: 0.67 MB/s File system: 29.71 seconds Write speed: 88 MB/s Read speed: 74 MB/s CPU Usage Snapshot: Type Overall System 3 % User 6 % Idle 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 23.40 % (?) Spotify Helper 4.17 % (Spotify) Spotify 4.12 % (Spotify) EtreCheck 3.28 % (App Store) trustd 0.47 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 485 MB (App Store) firefox 423 MB (Mozilla Corporation) Backup and Sync 221 MB (Google, Inc.) Mail 150 MB (Apple) CoreServicesUIAgent 139 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Spotify 1 MB / 29 KB (Spotify) mDNSResponder 343 KB / 157 KB (Apple) Mail 375 KB / 22 KB (Apple) CIJSUAgent.app 14 KB / 27 KB (? - /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app) netbiosd 17 KB / 11 KB (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 973 MB Used RAM: 5.49 GB Cached files: 1.56 GB Available RAM: 2.51 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-05-25 Grand Piano Keys (4.1.3) 2019-06-03 Gatekeeper Configuration Data (167) 2019-06-11 Adobe Flash Player Clean up: /Library/LaunchAgents/com.chili.chilimacantivirus.plist /Library/Chili/AVP/ChiliMacAntivirus.app/Contents/MacOS/ChiliMacAntivirus Executable not found Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. 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