EtreCheckPro version: 6.4.3 (6E010) Report generated: 2021-03-25 13:00:05 Download EtreCheckPro from https://etrecheck.com Runtime: 15:23 Performance: Poor Problem: Other problem Description: adware(?) softonics keeps popping up Major Issues: Anything that appears on this list needs immediate attention. Hard drive too slow - The hard drive in this computer is too slow. Adobe Flash Player installed - Adobe Flash Player is installed on this computer. This is a security risk and no longer supported. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Runaway user process - A user process is using a large percentage of your CPU. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 4 GHz Quad-Core Intel Core i7 (i7-6700K) CPU: 4-core 24 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 0/DIMM1 - 8 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM1 - 8 GB DDR3 1867 Video Information: AMD Radeon R9 M395 - VRAM: 2 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 121.12 GB disk2 [APFS Virtual drive] 2.12 TB (Shared by 5 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 777.93 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 221 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk2s5 - Macintosh HD (APFS) (Shared - 11.28 GB used) disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 2.00 TB disk2 [APFS Virtual drive] 2.12 TB (Shared by 5 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 777.93 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 221 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk2s5 - Macintosh HD (APFS) (Shared - 11.28 GB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] 2.12 TB (Shared - 777.93 GB used, 1.33 TB available, 1.32 TB free) APFS Mount point: /System/Volumes/Data disk2s4 - VM [APFS VM] 2.12 TB (Shared - 3.22 GB used, 1.32 TB free) APFS Mount point: /private/var/vm disk2s5 - Macintosh HD 2.12 TB (Shared - 11.28 GB used, 1.33 TB available, 1.32 TB free) APFS Mount point: / Read-only: Yes Network: Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface SAMSUNG_MDM: SAMSUNG Modem Interface en0: Ethernet Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface bridge0: Thunderbolt Bridge 2 Printer sharing: Enabled System Software: macOS Catalina 10.15.7 (19H524) Time since boot: About 6 days Notifications: WhatsApp.app 7 notifications Safari.app 63 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Security Risk! - Adobe Flash Player installed! Printer sharing: Enabled Unsigned Files: Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.wondershare.AnjoyTunesHelper.plist Executable: ~/Library/Application Support/wondershare_TunesGo/Wondershare TunesGo Helper.app Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.sony.WirelessAutoImportLauncher.agent.plist Executable: /Library/Application Support/WirelessAutoImport/WirelessImporterDaemon Details: Exact match found in the legitimate list - probably OK Running app: com.paragon-software.ntfs.FSMenuAppLoginItemHelper Login Item: /Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app Plugin: /Library/Internet Plug-Ins/AdobeAAMDetect.plugin Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewer.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Apps: 21 Kernel Extensions: /Applications/PMHMac.app [Not Loaded] SONYDeviceType01.kext - com.sony.driver.dsccamFirmwareUpdaterType00 (1.2.00.09240 - SDK 10.7) /Applications/Smart Switch/SmartSwitch.app [Not Loaded] ssuddrv.kext - com.devguru.driver.SamsungComposite (DEVGURU Co., Ltd., 1.4.48 - SDK 10.6) /Library/Extensions [Not Loaded] hp_qc_io_enabler.kext - com.hp.hpio.hp_psa530_630_io_enabler (1.0.1) [Not Loaded] hp_designjet_series.kext - com.hp.print.hpio.Designjet.kext (2.2) [Not Loaded] hp_Deskjet_io_enabler.kext - com.hp.print.hpio.Deskjet.kext (3.0.3) [Not Loaded] hp_Inkjet_io_enabler.kext - com.hp.print.hpio.Inkjet.kext (3.0.3) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (2.1.4) [Not Loaded] hp_Inkjet2_io_enabler.kext - com.hp.print.hpio.Inkjet2.kext (3.0.2) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (2.0.1) [Not Loaded] hp_Inkjet4_io_enabler.kext - com.hp.print.hpio.Inkjet4.kext (2.2.1) [Not Loaded] hp_Inkjet5_io_enabler.kext - com.hp.print.hpio.Inkjet5.kext (2.1.2) [Not Loaded] hp_Laserjet_io_enabler.kext - com.hp.print.hpio.Laserjet.kext (1.0.1) [Not Loaded] hp_Officejet_io_enabler.kext - com.hp.print.hpio.Officejet.kext (3.0.3) [Not Loaded] hp_Photosmart_io_enabler.kext - com.hp.print.hpio.Photosmart.kext (4.0.2) [Not Loaded] hp_PhotosmartPro_io_enabler.kext - com.hp.print.hpio.PhotosmartPro.kext (3.0.1) [Not Loaded] hp_Inkjet7_io_enabler.kext - com.hp.print.hpio.inkjet7.kext (1.0.2) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (2.1.1) [Loaded] ufsd_NTFS.kext - com.paragon-software.filesystems.ntfs (Paragon Software GmbH, 15.8.149 - SDK 10.10) [Not Loaded] SONYDeviceType04.kext - com.sony.driver.dsccamDeviceInfo00 (Sony Corporation, 1.4.0.11070 - SDK 10.9) [Not Loaded] BJUSBMP.kext - jp.co.canon.bj.kext.BJUSBMP (2.5.0) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (Canon Inc., 10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (11.0.0 - SDK 10.8) ~/Downloads/LCC Installer.app [Not Loaded] LogitechHIDDevices-JPN.kext - com.Logitech.Control Center.HID Driver (3.4.0 - SDK 10.0) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 157 Apple tasks [Running] 140 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 165 Apple tasks [Running] 135 Apple tasks [Other] 2 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2020-04-16) [Other] com.adobe.ElementsAutoCreator-17.0.plist (? 7712ace7 - installed 2020-04-16) [Loaded] com.adobe.ElementsAutoCreator-18.0.plist (Adobe Systems, Inc. - installed 2020-04-19) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-17) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-17) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-02) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-02) [Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2021-03-01) [Other] com.sony.SonyAutoLauncher.agent.plist (Sony Corporation - installed 2017-12-06) [Other] com.sony.WirelessAutoImportLauncher.agent.plist (? c33fba7e - installed 2017-12-06) Launch Daemons: [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2020-04-19) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-17) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-01-27) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-02) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) [Other] com.paragon-software.ntfs.loader.plist (Apple - installed 2021-03-01) [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2021-03-01) User Launch Agents: [Other] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2020-04-16) [Other] com.adobe.ARM.***.plist (? 0 - installed 2014-04-16) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-17) [Other] com.amazon.cloud-player.plist (? 0 - installed 2014-02-04) [Other] com.wondershare.AnjoyTunesHelper.plist (? 0 - installed 2017-01-07) [Other] com.wondershare.TunesGoHelper.plist (Wondershare Software Co., Ltd - installed 2017-10-03) User Login Items: [Loaded] ElementsAutoAnalyzer (? - installed 2014-04-14) Application /Applications/Adobe Elements 12 Organizer.app/Contents/ElementsAutoAnalyzer.app [Running] Messenger (Facebook, Inc. - installed 2021-03-17) Application /Applications/Messenger.app [Loaded] Launch Nikon Message Center 2 (NIKON CORPORATION - installed 2020-04-17) Application /Applications/Nikon Software/Nikon Message Center 2/Nikon Message Center 2.app/Contents/SharedSupport/Launch Nikon Message Center 2.app [Running] Safari (Apple - installed 2021-02-05) Application /Applications/Safari.app [Running] Android File Transfer Agent (Google, Inc. - installed 2018-10-17) Application ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app Internet Plug-ins: AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2015-09-01) FlashPlayer-10.6: 32.0.0.330 (Adobe Systems, Inc. - installed 2020-03-01) EPPEX Plugin: 10.0 (? - installed 2016-09-08) AdobePDFViewerNPAPI: 10.1.14 (? - installed 2015-05-13) AdobePDFViewer: 10.1.14 (? - installed 2015-05-13) Flash Player: 32.0.0.330 (Adobe Systems, Inc. - installed 2020-03-01) iPhotoPhotocast: 7.0 (Apple - installed 2010-04-27) SharePointBrowserPlugin: 14.0.0 (? - installed 2010-08-25) Silverlight: 4.0.60129.0 (? - installed 2011-03-05) JavaAppletPlugin: 15.0.1 (Apple - installed 2011-11-09) 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2020-01-27) ParagonNTFS (Paragon Software GmbH - installed 2021-03-01) Backup: Time Machine information not available without Full Drive Access. 11 local snapshots Oldest local snapshot: 2021-03-24 12:49:11 Last local snapshot: 2021-03-25 11:15:57 Performance: System Load: 2.26 (1 min ago) 1.94 (5 min ago) 1.62 (15 min ago) Nominal I/O speed: 0.10 MB/s File system: 773.09 seconds (timed out) Write speed: 325 MB/s Read speed: 1835 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 15 % Idle: 84 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) backupd 99.52 % (Apple) EtreCheckPro 16.98 % (Etresoft, Inc.) WindowServer 3.16 % (Apple) kernel_task 1.45 % (Apple) sysmond 0.14 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (8) 1.95 GB (Apple) WhatsApp Helper (Renderer) (2) 858 MB (WhatsApp Inc.) Finder 820 MB (Apple) QuickLookUIService (4) 765 MB (Apple) WhatsApp 645 MB (WhatsApp Inc.) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 34 MB / 7 MB (Apple) com.apple.WebKit.Networking 5 MB / 312 KB (Apple) netbiosd 3 MB / 213 KB (Apple) apsd 33 KB / 180 KB (Apple) Messenger 8 KB / 4 KB (Facebook, Inc.) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) backupd 44 (Apple) WindowServer 2 (Apple) sandboxd 0 (Apple) sysmond 0 (Apple) Activity Monitor 0 (Apple) Virtual Memory Information: Physical RAM: 24 GB Free RAM: 2.24 GB Used RAM: 13.30 GB Cached files: 8.46 GB Available RAM: 10.70 GB Swap Used: 74 MB Software Installs (past 60 days): Install Date Name (Version) 2021-01-26 WPS Office (3.1.1) 2021-02-05 macOS Catalina Security Update 2021-001 (10.15.7) 2021-02-05 Safari (14.0.3) 2021-02-21 macOS Catalina 10.15.7 Supplemental Update (10.15.7) 2021-02-28 HP Smart (5.7.2) 2021-03-05 iMovie (10.2.3) 2021-03-17 macOS Big Sur (11.2.3) 2021-03-18 DropCopy (2.05) 2021-03-18 Smart Switch Mac (4.3) 2021-03-18 XProtectPlistConfigData (2142) 2021-03-18 MRTConfigData (1.76) 2021-03-19 product (0) 2021-03-24 Numbers (11.0) 2021-03-24 Pages (11.0) 2021-03-24 Keynote (11.0) Clean up: ~/Library/LaunchAgents/com.amazon.cloud-player.plist /Applications/Amazon Cloud Player.app/Contents/MacOS/Amazon Music Helper Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper Executable not found /Library/LaunchAgents/com.adobe.ElementsAutoCreator-17.0.plist /Applications/Adobe Elements 2019 Organizer.app/Contents/Elements Auto Creations 2019.app/Contents/MacOS/Elements Auto Creations 2019 Executable not found Diagnostics Information (past 7-30 days): 2021-03-25 07:08:48 backupd - High CPU Use (20 times) Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2021-03-23 15:53:07 com.apple.WebKit.Networking - High CPU Use (3 times) Executable: /Library/Apple/*/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.Networking.xpc/Contents/MacOS/com.apple.WebKit.Networking 2021-03-22 09:31:05 Adobe Photoshop Elements Editor.app - High CPU Use (3 times) Executable: /Applications/Adobe Photoshop Elements 2020/Support Files/Adobe Photoshop Elements Editor.app 2021-03-21 14:04:01 NTFS for Mac.app - Crash Executable: /Applications/NTFS for Mac.app Details: Performing @selector(statusItemAction:) from sender NSStatusBarButton 0x7fb56700adf0 2021-03-19 00:37:04 SmartSwitch.app - Crash (2 times) Executable: /Applications/Smart Switch/SmartSwitch.app Details: *** Terminating app due to uncaught exception 'NSInternalInconsistency Exception', reason: 'NSWindow drag regions should only be invalidated on the Main Thread!' terminating with uncaught exception of type NSException abort() called 2021-03-19 00:32:57 Adobe Elements 12 Organizer.app - Crash (5 times) Executable: /Applications/Adobe Elements 12 Organizer.app End of report