EtreCheck version: 5.4.8 (5091) Report generated: 2020-01-27 22:07:56 Download EtreCheck from https://etrecheck.com Runtime: 2:30 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Computer is restarting Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. System modifications - There are a large number of system modifications running in the background. Insufficient permissions - EtreCheck running under a standard user. Diagnostic information may not be available. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (27-inch, Late 2013) iMac Model: iMac14,2 1 3.5 GHz Quad-Core Intel Core i7 (i7-4771) CPU: 4-core 32 RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1600  BANK 1/DIMM0 - 8 GB DDR3 1600  BANK 0/DIMM1 - 8 GB DDR3 1600  BANK 1/DIMM1 - 8 GB DDR3 1600  Video Information: NVIDIA GeForce GTX 780M - VRAM: 4 GB iMac 2560 x 1440 Drives: disk0 - APPLE SSD SD0128F 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Fusion Drive] 121.12 GB disk2 [APFS Virtual drive] 3.12 TB (Shared by 5 volumes) disk2s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 185.66 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 - Macintosh HD (APFS) (Shared - 11.03 GB used) disk1 - APPLE HDD ST3000DM001 3.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 3.00 TB disk2 [APFS Virtual drive] 3.12 TB (Shared by 5 volumes) disk2s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 185.66 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 - Macintosh HD (APFS) (Shared - 11.03 GB used) Mounted Volumes: disk2s1 - M************ Data [APFS Virtual drive] 3.12 TB (Shared - 185.66 GB used, 2.92 TB available, 2.91 TB free) APFS Mount point: /System/Volumes/Data disk2s4 - VM [APFS VM] 3.12 TB (Shared - 2.15 GB used, 2.91 TB free) APFS Mount point: /private/var/vm disk2s5 - Macintosh HD 3.12 TB (Shared - 11.03 GB used, 2.92 TB available, 2.91 TB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Ethernet Interface en5: iPad Interface en1: Wi-Fi Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.2 (19C57) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple, CleanMyMac, and Trusteer Unsigned Files: Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Details: Executable file is not accessible without Full Disk Access 32-bit Applications: 11 32-bit apps Kernel Extensions: /Library/Extensions StratusDFU.kext (6 - SDK 10.11) SymXIPS.kext (9.0.1 - SDK 10.10) SymInternetSecurity.kext (9.0.2 - SDK 10.10) SymIPS.kext (9.0.1 - SDK 10.10) NortonForMac.kext (9.0.0 - SDK 10.10) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 174 Apple tasks [Running] 120 Apple tasks System Launch Daemons: [Not Loaded] 33 Apple tasks [Loaded] 183 Apple tasks [Running] 120 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-09) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-10-14) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-22) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-22) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-01-15) [Other] com.rosettastone.rosettastonedaemon.plist (? fb2f5604 - installed 2017-11-25) [Running] com.symantec.uiagent.application.MES.plist (Symantec - installed 2019-12-17) [Running] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-01-16) [Running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-01-16) [Running] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2019-10-27) [Running] com.wdc.WD-Discovery.plist (Western Digital Corporation Branded Products Group - installed 2019-11-25) [Running] com.wdc.WDTrashObserver.plist (Western Digital Corporation Branded Products Group - installed 2019-11-25) Launch Daemons: [Loaded] WDDiscoveryService.HelperTool.plist (? cb3c0573 - installed 2018-11-19) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-09) [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-10-14) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-22) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-01-13) [Loaded] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2019-12-01) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-01-15) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-12-05) [Loaded] com.symantec.SymLUHelper.MES.plist (Symantec - installed 2019-12-17) [Loaded] com.symantec.UninstallerToolHelper.MES.plist (Symantec - installed 2019-12-17) [Loaded] com.symantec.deepsightdownload.MES.plist (Symantec - installed 2019-12-17) [Loaded] com.symantec.dsp.nortonaggregatord.MES.plist (Symantec - installed 2019-12-17) [Loaded] com.symantec.liveupdate.daemon.MES.plist (Symantec - installed 2019-12-17) [Running] com.symantec.sharedsettings.MES.plist (? 84ffa067 - installed 2019-09-22) [Running] com.symantec.symdaemon.MES.plist (Symantec - installed 2019-12-17) [Loaded] com.symantec.symqual.detail.MES.plist (Symantec - installed 2019-12-17) [Loaded] com.symantec.symqual.panicreporter.MES.plist (Symantec - installed 2019-12-17) [Loaded] com.symantec.symqual.submit.MES.plist (Symantec - installed 2019-12-17) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-12-10) [Running] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-01-16) [Running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2019-10-27) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-10-22) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2019-08-21) [Loaded] com.google.keystone.agent.plist (? 0 - installed 2019-12-04) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2019-12-04) [Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2019-10-20) User Login Items: [Running] ChronoSync Scheduler (Econ Technologies, Inc. - installed 2020-01-12) Modern Login Item /Applications/ChronoSync.app/Contents/Library/LoginItems/ChronoSync Scheduler.app [Running] CleanMyMac X Menu (MacPaw Inc. - installed 2019-12-29) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Running] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2019-12-29) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Not Loaded] Flume Helper (Rafif Yalda - installed 2019-12-01) Modern Login Item /Applications/Flume.app/Contents/Library/LoginItems/Flume Helper.app [Not Loaded] Garmin Express Service (Garmin International - installed 2019-09-08) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] InstagramUploaderHelper (App Store - installed 2018-07-09) Modern Login Item /Applications/iGallery.app/Contents/Library/LoginItems/InstagramUploaderHelper.app [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2017-05-07) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] StartUpHelper (2FNC3A47ZF - installed 2019-11-13) Modern Login Item ~/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-10-14) FlashPlayer-10.6: 32.0.0.321 (Adobe Systems, Inc. - installed 2020-01-21) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-12-21) AdobePDFViewer: 19.021.20061 (Adobe Systems, Inc. - installed 2019-12-21) Flash Player: 32.0.0.321 (Adobe Systems, Inc. - installed 2020-01-21) GarminGpsControl: 4.2.0.0 (? - installed 2014-03-31) Silverlight: 5.1.50901.0 (? - installed 2017-11-07) Safari Extensions: ABP - App Store (installed 2019-12-15) ABP Control Panel - App Store (installed 2019-12-15) AdBlock Engine - App Store (installed 2019-12-01) AdBlock Icon - App Store (installed 2019-12-01) Rapport Content Blocker - Trusteer LTD (installed 2019-12-13) Rapport Extension - Trusteer LTD (installed 2019-12-13) 3rd Party Preference Panes: Flash Player (installed 2020-01-13) Trusteer Endpoint Protection (installed 2019-12-13) Time Machine: Time Machine information not available without Full Drive Access. One local snapshot Oldest local snapshot: 2020-01-26 09:25:11 Last local snapshot: 2020-01-26 09:25:11 Performance: System Load: 2.33 (1 min ago) 2.40 (5 min ago) 1.50 (15 min ago) Nominal I/O speed: 10.66 MB/s File system: 33.50 seconds Write speed: 209 MB/s Read speed: 584 MB/s CPU Usage Snapshot: Type Overall System 4 % User 21 % Idle 75 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 171.23 % (?) helpd 16.37 % (Apple) EtreCheck 4.30 % (App Store) nsurlstoraged 2.48 % (Apple) Google Chrome Helper (GPU).app 2.43 % (Google, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 642 MB (App Store) Google Chrome 489 MB (Google, Inc.) Microsoft Word 179 MB (Microsoft Corporation) App Store 154 MB (Apple) rapportd 116 MB (Trusteer LTD) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 425 KB / 215 KB (?) iSyncr 0 B / 9 KB (JRT STUDIO LLC) routined 0 B / 0 B (Apple) universalAccessAuthWarn 0 B / 0 B (Apple) homed 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 17.90 GB Used RAM: 9.81 GB Cached files: 4.29 GB Available RAM: 22.19 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-01-11 Open Any File (1.2.6) 2020-01-12 ChronoSync 2020-01-14 Microsoft Excel 2020-01-14 Microsoft OneNote 2020-01-14 Microsoft Outlook 2020-01-14 Microsoft Word 2020-01-14 Microsoft PowerPoint 2020-01-15 Microsoft AutoUpdate 2020-01-21 Adobe Flash Player 2020-01-23 XProtectPlistConfigData (2112) 2020-01-23 MRTConfigData (1.53) 2020-01-27 EtreCheck (5.4.8) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. Run as an administrator account to see more information. End of report