EtreCheckPro version: 6.5.5 (6F024)
Report generated: 2021-12-21 12:28:14
Download EtreCheckPro from https://etrecheck.com
Runtime: 5:04
Performance: Below Average

Problem: Computer is restarting
Description: 
Kernel panic frequently

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
  Obsolete hardware - This computer may be considered obsolete.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  SSD too slow - SSD is showing poor performance.
  No Time Machine backup - Time Machine backup not found.
  Configuration profiles found - This computer may have configuration profiles installed. These are sometimes used by adware and malware.
  High battery cycle count - Your battery may be losing capacity.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  System modifications - There are a large number of system modifications running in the background.
  Runaway user process - A user process is using a large percentage of your CPU.
  x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.
  Limited drive access - More information may be available with Full Drive Access.
  Kernel extensions present - This computer has kernel extensions that may not work in the future.
  Sharing enabled - This computer has sharing services enabled that could be a security risk.

Hardware Information:
  MacBook Air (11-inch, Early 2014) - Obsolete!
  MacBook Air Model: MacBookAir6,1
  1.4 GHz Dual-Core Intel Core i5 (i5-4260U) CPU: 2-core
  4 GB RAM - Not upgradeable
    BANK 0/DIMM0 - 2 GB DDR3 1600  
    BANK 1/DIMM0 - 2 GB DDR3 1600  
  Battery: Health = Normal - Cycle count = 921

Video Information:
  Intel HD Graphics 5000 - VRAM: 1536 MB
    Color LCD 1366 x 768

Drives:
  disk0 - APPLE SSD TS0256F 251.00 GB (Solid State - TRIM: Yes) 
  Internal PCI 5.0 GT/s x2 Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Container] 250.79 GB
      disk1 [APFS Virtual drive] 250.79 GB (Shared by 6 volumes)
        disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 195.40 GB used)
        disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 553 MB used)
        disk1s3 - Recovery (APFS) [Recovery] (Shared - 626 MB used)
        disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used)
        disk1s5 (APFS) [APFS Container] (Shared - 15.33 GB used)
          disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used)
        disk1s6 - Update (APFS) (Shared - 7 MB used)

Mounted Volumes:
  disk1s1 - Macintosh HD - Data [APFS Virtual drive]
    250.79 GB (Shared - 195.40 GB used, 47.00 GB available, 37.66 GB free)
    APFS
    Mount point: /System/Volumes/Data
    Encrypted

  disk1s2 - Preboot [APFS Preboot]
    250.79 GB (Shared - 553 MB used, 37.66 GB free)
    APFS
    Mount point: /System/Volumes/Preboot

  disk1s4 - VM [APFS VM]
    250.79 GB (Shared - 1.07 GB used, 37.66 GB free)
    APFS
    Mount point: /System/Volumes/VM

  disk1s5s1 - Macintosh HD [APFS Snapshot]
    250.79 GB (Shared - 15.33 GB used, 47.00 GB available, 37.66 GB free)
    APFS
    Mount point: /
    Read-only: Yes

  disk1s6 - Update
    250.79 GB (Shared - 7 MB used, 37.66 GB free)
    APFS
    Mount point: /System/Volumes/Update

Network:
  Interface en3: USB Ethernet
  Interface en0: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en2: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge
  iCloud Quota: 1.74 TB available

  Printer sharing: Enabled

System Software:
  macOS Big Sur 11.6.2 (20G314) 
  Time since boot: Less than an hour

Configuration Profiles:
  com.apple.Safari - LocalFileRestrictionsEnabled
  com.apple.Safari - ManagedPlugInPolicies

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple

  Printer sharing: Enabled

Unsigned Files:
  Launchd: /Library/LaunchDaemons/com.paloaltonetworks.gp.pangpsd.plist
    Executable: /Applications/GlobalProtect.app/Contents/Resources/PanGPS
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/com.paloaltonetworks.gp.pangpa.plist
    Executable: /Applications/GlobalProtect.app/Contents/MacOS/GlobalProtect
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/com.paloaltonetworks.gp.pangps.plist
    Executable: /Applications/GlobalProtect.app/Contents/Resources/PanGPS
    Details: Exact match found in the legitimate list - probably OK

  Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin
  Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin

  Apps: 2

Old Applications:
  13 x86-only apps

Kernel Extensions:
  /Applications/GlobalProtect.app
    [Not Loaded] pangpd_10.9.kext - com.paloaltonetworks.kext.pangpd (1.0.0 - SDK 10.7)

  /Applications/VMware Horizon Client.app
    [Not Loaded] vmioplug.kext - com.vmware.kext.vmioplug.20.3.0 (20.3.0)

  /Library/Extensions
    [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (21.4.10 - SDK 10.9)

System Launch Daemons:
  [Not Loaded]  37 Apple tasks
  [Loaded]  189 Apple tasks
  [Running]  137 Apple tasks
  [Other]  One Apple task

System Launch Agents:
  [Not Loaded]  17 Apple tasks
  [Loaded]  185 Apple tasks
  [Running]  132 Apple tasks

Launch Daemons:
  [Running] com.aaa.windscribe.OVPNHelper.plist (Windscribe Limited - installed 2018-07-01)
  [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-08-11)
  [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-08-11)
  [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2021-12-06)
  [Loaded] com.citrix.ctxworkspaceupdater.plist (Citrix Systems, Inc. - installed 2021-12-06)
  [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-08-21)
  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-12-15)
  [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e  - installed 2015-01-16)
  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-11-14)
  [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2021-02-06)
  [Not Loaded] com.paloaltonetworks.gp.pangpsd.plist (? fcd5eb13  - installed 2015-11-15)
  [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-09-17)
  [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-09-17)
  [Loaded] com.vmware.horizon.CDSHelper.plist (VMware, Inc. - installed 2021-09-18)

Launch Agents:
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-09-12)
  [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2021-12-06)
  [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2021-12-06)
  [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2021-12-06)
  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-12-15)
  [Other] com.paloaltonetworks.gp.pangpa.plist (? e325755d  - installed 2015-11-15)
  [Running] com.paloaltonetworks.gp.pangps.plist (? ce949a03  - installed 2015-11-15)
  [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-09-17)
  [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-09-17)

User Launch Agents:
  [Running] com.bluejeansnet.BlueJeansHelper.plist (Blue Jeans Network, Inc. - installed 2021-04-08)
  [Running] com.bluejeansnet.BlueJeansMenu.plist (Blue Jeans Network, Inc. - installed 2021-04-08)
  [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23)

User Login Items:
  [Not Loaded] CIJSULAgent (Canon Inc. - installed 2020-12-28)
    Modern Login Item
    /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app

  [Not Loaded] CIJSUAgent (Canon Inc. - installed 2020-12-28)
    Modern Login Item
    /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app

  [Not Loaded] CanonIJExtendedSurveyLaunchAgent (Canon Inc. - installed 2020-12-28)
    Modern Login Item
    /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/MacOS/ESPController.app/Contents/Library/LoginItems/CanonIJExtendedSurveyLaunchAgent.app

  [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-12-15)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

  [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-12-15)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

  [Not Loaded] PhotoStreamAgent (App Store - installed 2021-12-15)
    Modern Login Item
    /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app

  [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2021-12-15)
    Modern Login Item
    /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app

Internet Plug-ins:
  SharePointBrowserPlugin: 14.4.8 (? - installed 2015-03-21)
  AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-24)
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-24)

Safari Extensions:
  Webex (Cisco - installed 2021-10-28)

Backup:
  Time Machine information not available without Full Drive Access.
  One local snapshot
  Oldest local snapshot: 2021-12-21 10:58:17
  Last local snapshot: 2021-12-21 10:58:17

Performance:
  System Load: 3.94 (1 min ago) 9.92 (5 min ago) 7.05 (15 min ago)
  Nominal I/O speed: 3.30 MB/s
  File system: 42.45 seconds
  Write speed: 282 MB/s
  Read speed: 499 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 7 %
  User: 8 %
  Idle: 85 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  mdworker_shared (16) 130.44 % (Apple)
  WindowServer 11.14 % (Apple)
  kernel_task 6.47 % (Apple)
  EtreCheckPro 4.52 % (Etresoft, Inc.)
  XprotectService (2) 3.84 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  mdworker_shared (26) 206 MB (Apple)
  Google Chrome Helper (Renderer) (7) 159 MB (Google, Inc.)
  EtreCheckPro 94 MB (Etresoft, Inc.)
  kernel_task 92 MB (Apple)
  Google Chrome 51 MB (Google, Inc.)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  mDNSResponder 44 KB / 35 KB (Apple)
  trustd 44 KB / 3 KB (Apple)
  apsd 6 KB / 18 KB (Apple)
  syspolicyd 12 KB / 4 KB (Apple)
  ReceiverHelper 12 KB / 1 KB (Citrix Systems, Inc.)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  WindowServer 7 (Apple)
  mds 4 (Apple)
  mdworker_shared (26) 2 (Apple)
  mdbulkimport (2) 1 (Apple)
  mds_stores 1 (Apple)

Virtual Memory Information:
  Physical RAM: 4 GB

  Free RAM: 17 MB
  Used RAM: 2.65 GB
  Cached files: 1.33 GB

  Available RAM: 1.35 GB
  Swap Used: 0 B

Software Installs (past 60 days):
  Install Date Name (Version)
  2021-10-26 macOS 11.6.1 (11.6.1)
  2021-10-26 Device Support Update (1.0.0.0.1.1632960232)
  2021-11-16 Microsoft Office Licensing Helper (0)
  2021-11-21 Zoom (5.8.4.2421)
  2021-12-15 Microsoft AutoUpdate (4.42.21121100)
  2021-12-15 Microsoft Excel (16.56.21121100)
  2021-12-15 Citrix Workspace (21.12.0)
  2021-12-15 Microsoft PowerPoint (16.56.21121100)
  2021-12-15 Safari (15.2)
  2021-12-15 macOS 11.6.2 (11.6.2)
  2021-12-18 Microsoft Outlook (16.56.21121100)
  2021-12-18 Microsoft Word (16.56.21121100)
  2021-12-19 XProtectPlistConfigData (2153)
  2021-12-19 MRTConfigData (1.85)

Diagnostics Information (past 7-30 days):
  2021-12-21 12:16:14 Kernel Panic (13 times)


End of report