EtreCheck version: 6.0.3 (6A009) Report generated: 2019-09-14 09:52:13 Download EtreCheck from https://etrecheck.com Runtime: 2:42 Performance: Excellent Problem: Other problem Description: Video and audio stop functioning on this iMac after the machine has be en running for an hour or two. YouTube, typically, just sits and looks at you with its rotating arrow. Videos in other apps wont trigger eit her. Audio - iTunes and audio from other sources wont trigger either, except tracks I have recorded in Adobe Audition and some other DAWs, w hich play normally. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 1 4.2 GHz Intel Core i7 (i7-7700K) CPU: 4-core 64 RAM - At maximum BANK 0/DIMM0 - 16 GB DDR4 2400  ok BANK 0/DIMM1 - 16 GB DDR4 2400  ok BANK 1/DIMM0 - 16 GB DDR4 2400  ok BANK 1/DIMM1 - 16 GB DDR4 2400  ok Video Information: Radeon Pro 580 - VRAM: 8 GB iMac 5120 x 2880 Drives: disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 121.02 GB disk3 [APFS Virtual drive] 2.12 TB (Shared by 4 volumes) disk3s1 - Macintosh HD (APFS) (Shared - 1.09 TB used) disk3s2 - Preboot (APFS) [APFS Preboot] (Shared - 48 MB used) disk3s3 - Recovery (APFS) [Recovery] (Shared - 510 MB used) disk3s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 2.00 TB disk3 [APFS Virtual drive] 2.12 TB (Shared by 4 volumes) disk3s1 - Macintosh HD (APFS) (Shared - 1.09 TB used) disk3s2 - Preboot (APFS) [APFS Preboot] (Shared - 48 MB used) disk3s3 - Recovery (APFS) [Recovery] (Shared - 510 MB used) disk3s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2 - LaCie 2big Dock Thunderbolt 3 Raid 0 20.00 TB (Mechanical - 7200 RPM) External Thunderbolt 6 Gigabit Serial ATA disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - L***e (Journaled HFS+) 20.00 TB (4.68 TB used) disk4 - SanDisk Cruzer Blade 128.04 GB External USB 480 Mbit/s USB disk4s1 - S*****K (Journaled HFS+) 128.04 GB (6.14 GB used) Mounted Volumes: disk2s2 - L***e 20.00 TB (4.68 TB used - 15.32 TB free) Journaled HFS+ Mount point: /Volumes/L***e disk3s1 - Macintosh HD 2.12 TB (Shared - 1.09 TB used - 1.02 TB free) APFS Mount point: / disk3s4 - VM [APFS VM] 2.12 TB (Shared - 2.15 GB used - 1.02 TB free) APFS Mount point: /private/var/vm disk4s1 - S*****K 128.04 GB (6.14 GB used - 121.91 GB free) Journaled HFS+ Mount point: /Volumes/S*****K Owners enabled: No Network: Interface usbmodem142402: K3772-Z 2 Interface usbmodem142404: K3772-Z 3 Interface en0: Ethernet Interface en6: K3772-Z Interface en5: iPhone Interface en1: Wi-Fi Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.97 TB available System Software: macOS Mojave 10.14.6 (18G95) Time since boot: Less than an hour Notifications: /Applications/Microsoft Outlook.app one notification /Applications/ExpressVPN.app one notification (Deleted) one notification (one scheduled) /Applications/Gemini.app one notification (one scheduled) Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Unsigned Files: Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.dxo.PhotoLab1LaunchAgent.plist Executable: ~/Library/Application Support/DxO Labs/LaunchAgents/photoLab1LaunchAgent Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/PACESupport.plist Executable: /System/Library/Extensions/PACESupportFamily.kext/Contents/Resources/paceload Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.dxo.OpticsPro11LaunchAgent.plist Executable: ~/Library/Application Support/DxO Labs/LaunchAgents/opticsPro11LaunchAgent Details: Exact match found in the whitelist - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the whitelist - probably OK Login Item: /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist 32-bit Applications: 2 32-bit apps Kernel Extensions: /Library/Application Support/Roxio [Not Loaded] TDIXController.kext (2.0) /Library/Extensions [Not Loaded] AvidDX.kext (5.9.3 - SDK 10.11) [Loaded] Soundflower.kext (2.0b2 - SDK 10.10) [Loaded] MixlrAudioLink.kext (2.0b2 - SDK 10.11) [Loaded] SystemAudioRecorder.kext (1.1.0 - SDK 10.9) [Loaded] CaptoDevice.kext (1.0 - SDK 10.12) [Loaded] LaCieMvumi.kext (1.3.21 - SDK 10.14) [Loaded] MovaviSoundGrabber2.kext (2.0.1) [Loaded] iShowU Audio Capture.kext (1.0.2 - SDK 10.12) [Loaded] TelestreamAudio.kext (1.1.1 - SDK 10.8) /System/Library/Extensions [Not Loaded] ssuddrv.kext (1.4.45 - SDK 10.6) [Not Loaded] DigidesignElevenRack.kext (1.2.6 - SDK 10.7) [Loaded] fabio.kext (1.0) [Not Loaded] daspi.kext (1.5) [Not Loaded] 360Controller.kext (0.16.10 - SDK 10.10) [Not Loaded] PACESupportFamily.kext (5.9 - SDK 10.6) /System/Library/Extensions/PACESupportFamily.kext/Contents/PlugIns [Not Loaded] PACESupportLeopard.kext (5.9 - SDK 10.4) [Not Loaded] PACESupportPanther.kext (5.9 - SDK 10.-1) [Loaded] PACESupportSnowLeopard.kext (5.9 - SDK 10.6) [Not Loaded] PACESupportTiger.kext (5.9 - SDK 10.4) /System/Library/Extensions/ssuddrv.kext/Contents/PlugIns [Not Loaded] ssudmdmcontrol.kext (1.4.45 - SDK 10.6) [Not Loaded] ssudmdmdata.kext (1.4.45 - SDK 10.6) [Not Loaded] ssudmtp.kext (1.4.45 - SDK 10.5) [Not Loaded] ssudserial.kext (1.4.45 - SDK 10.6) [Not Loaded] ssdumdrv.kext (1.3) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 175 Apple tasks [Running] 110 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 187 Apple tasks [Running] 109 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-08) [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-08-07) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-08-07) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-08-07) [Running] com.lacie.lacie_autolaunch.plist (Seagate Technologies LLC - installed 2019-08-03) [Running] com.lacie.lcss_autolaunch.plist (Seagate Technologies LLC - installed 2019-08-03) [Running] com.logitech.vc.LogiVCCoreService.plist (Logitech Inc. - installed 2018-06-13) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-09-11) [Not Loaded] com.oracle.java.Java-Updater.plist (? 8154f0e7 - installed 2019-07-25) Launch Daemons: [Loaded] PACESupport.plist (? ab6b5614 - installed 2012-07-11) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-08-07) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-08-07) [Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2019-06-22) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-08-23) [Loaded] com.avid.bsd.shoetoolv120.plist (Avid Technology Inc - installed 2019-06-11) [Loaded] com.lacie.driver.mvumi.plist (Apple - installed 2019-08-23) [Running] com.mice.360Daemon.plist (Drew Mills - installed 2018-10-10) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-09-11) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-08-15) [Loaded] com.mixlr.MixlrAudioLink.plist (Apple - installed 2019-08-23) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2019-07-04) [Running] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2018-05-29) [Loaded] com.redgiant.LinkUpdateChecker.plist (Red Giant Software - installed 2019-01-28) [Running] com.rogueamoeba.aceagent.plist (Rogue Amoeba Software, LLC - installed 2019-05-28) [Running] com.tunabellysoftware.TGFanHelper.plist (Tunabelly Software Inc. - installed 2018-12-10) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2019-01-21) [Other] net.ivpn.client.Helper.plist (Privatus Limited - installed 2018-01-04) [Loaded] net.telestream.LicensingHelper.plist (Telestream LLC - installed 2019-02-06) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-08-07) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2019-08-22) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22) [Not Loaded] com.dxo.OpticsPro11LaunchAgent.plist (? 0 - installed 2017-08-24) [Not Loaded] com.dxo.PhotoLab1LaunchAgent.plist (? 0 - installed 2018-04-08) [Running] com.expressvpn.ExpressVPN.agent.plist (ExprsVPN LLC - installed 2019-08-28) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-10) [Not Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-10) [Loaded] com.nchsoftware.photostage.schedule.LikeSurvey.plist (NCH Software - installed 2018-11-23) [Loaded] com.redgiantsoftware.updater.plist (Red Giant Software - installed 2019-02-07) [Not Loaded] com.rogueamoeba.loopbackd.plist (Rogue Amoeba Software, LLC - installed 2019-03-22) [Not Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2019-09-07) User Login Items: AppCleaner SmartDelete (Julien Ramseier - installed 2019-04-18) (Modern Login Item - /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app) Boom Helper (Global Delight Technologies Pvt. Ltd - installed 2019-08-27) (Modern Login Item - /Applications/Boom 3D.app/Contents/Library/LoginItems/BoomHelper.app) Dropbox.app (Dropbox, Inc. - installed 2019-09-06) (Application - /Applications/Dropbox.app) TGProLaunchHelper (Tunabelly Software Inc. - installed 2019-04-18) (Modern Login Item - /Applications/TG Pro.app/Contents/Library/LoginItems/TGProLaunchHelper.app) Top Results.app (First Query Ltd. - installed 2019-08-22) (Application - ~/Applications/Top Results.app) com.adobe.SwitchBoard.monitor.plist (?) (MachInit - /etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist) Internet Plug-ins: AdobeExManDetect: (? - installed 2019-06-04) FlashPlayer-10.6: 32.0.0.223 (Adobe Systems, Inc. - installed 2019-07-09) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-08-07) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-08-23) AdobePDFViewer: 19.012.20040 (Adobe Systems, Inc. - installed 2019-08-23) Flash Player: 32.0.0.223 (Adobe Systems, Inc. - installed 2019-07-09) PepperFlashPlayer: 32.0.0.223 (Adobe Systems, Inc. - installed 2019-07-09) JavaAppletPlugin: Java 8 Update 221 build 11 (? - installed 2019-07-25) User Internet Plug-ins: Picasa: 1.0 (? - installed 2015-08-26) Audio Plug-ins: SyniumAudio: 2.0.0 (? - installed 2018-08-13) InstantOn: 10.1 (? - installed 2019-05-31) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-08-06) ACE: 10.1 (Rogue Amoeba Software, LLC - installed 2019-05-31) iSightAudio: 7.7.3 (Apple - installed 2019-08-06) AirPlay: 2.0 (Apple - installed 2019-08-06) BoomAudio: 1.0.2 (Global Delight Technologies Pvt. Ltd - installed 2017-08-26) AppleAVBAudio: 760.6 (Apple - installed 2019-08-06) TelestreamAudioCapture: 1.0.2 (? - installed 2018-05-17) BridgeAudioSP: 5.52 (Apple - installed 2019-09-06) Apowersoft Audio Device New: 1.0.0 (? - installed 2018-11-14) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-04) Safari Extensions: AdBlock Ultimate.safariextz - Secure Download - https://adblockultimate.net/ (installed 2018-02-17) AdGuard AdBlocker.safariextz - adguard - http://adguard.com (installed 2018-09-12) Adblock Plus.safariextz - Eyeo GmbH - https://adblockplus.org/ (installed 2018-09-10) Awesome Screenshot.safariextz - Diigo - http://www.diigo.com/ (installed 2017-08-24) Downie Safari Extension - App Store (installed 2019-07-01) DuckDuckGo Private Search.safariextz - DuckDuckGo - http://duckduckgo.com (installed 2018-09-12) Grammarly for Safari.safariextz - Grammarly - https://www.grammarly.com (installed 2019-07-08) Save to Feedly Board.safariextz - Feedly - https://feedly.com (installed 2018-06-01) Top Results - App Store (installed 2019-08-22) iTubeDownloader - App Store (installed 2019-05-16) 3rd Party Preference Panes: Digidesign Eleven Rack (installed 2016-05-02) Flash Player (installed 2019-06-22) Java (installed 2019-07-04) Xbox 360 Controllers (installed 2018-10-10) Time Machine: Skip System Files: No Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 2.12 TB - Disk used: 1.10 TB Destinations: L***e [Local] (Last used) Total size: 20.00 TB Total number of backups: 37 Oldest backup: 2019-08-04 16:35:59 Last backup: 2019-09-13 19:42:27 9 local snapshots Oldest local snapshot: 2019-09-13 11:03:19 Last local snapshot: 2019-09-14 09:49:15 Performance: System Load: 1.27 (1 min ago) 1.14 (5 min ago) 0.64 (15 min ago) Nominal I/O speed: 15.08 MB/s File system: 22.74 seconds Write speed: 251 MB/s Read speed: 2511 MB/s CPU Usage Snapshot: Type Overall System 3 % User 5 % Idle 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) MRT 14.60 % (Apple) EtreCheckPro 12.00 % (Etresoft, Inc.) iconservicesagent (2) 6.28 % (Apple) WindowServer 5.20 % (Apple) update_dyld_shared_cache 4.63 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 1.57 GB (Etresoft, Inc.) Microsoft Outlook 1.13 GB (Microsoft Corporation) Google Chrome Helper (Renderer) (6) 634 MB (Google, Inc.) Dropbox Web Helper (4) 462 MB (Dropbox, Inc.) Dropbox (3) 300 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Dropbox 150 KB / 751 KB (Dropbox, Inc.) syspolicyd 135 KB / 34 KB (Apple) mDNSResponder 17 KB / 15 KB (Apple) commerce 22 KB / 4 KB (Apple) apsd 4 KB / 13 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) coreaudiod 11 (Apple) media-indexer 8 (Apple) MRT 6 (Apple) trustd (4) 6 (Apple) update_dyld_shared_cache 2 (Apple) Virtual Memory Information: Physical RAM: 64 GB Free RAM: 50.40 GB Used RAM: 9.61 GB Cached files: 3.99 GB Available RAM: 54.39 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-08-20 Adobe Acrobat DC (19.012.20036) (19.012.20036) 2019-08-20 华为手机助手 (9.1.312) 2019-08-20 Affinity Designer (1.7.2) 2019-08-20 iA Writer (5.2.8) 2019-08-20 Affinity Photo (1.7.2) 2019-08-20 MRTConfigData (1.48) 2019-08-23 Adobe Acrobat DC (19.012.20040) (19.012.20040) 2019-08-26 Gatekeeper Configuration Data (181) 2019-08-28 Ulysses (17.1) 2019-08-28 ExpressVPN (7.1.0) 2019-08-30 WhatsApp (0.3.4480) 2019-08-30 Oxford Dictionary of English (3.80) 2019-09-01 Hindenburg Journalist (1.81.2278) 2019-09-09 Sound Studio (4.9.2) 2019-09-10 Image Resizer (1.8) 2019-09-11 Microsoft AutoUpdate (4.15.19090802) 2019-09-11 Microsoft Excel (16.29.19090802) 2019-09-11 Microsoft Outlook (16.29.19090802) 2019-09-11 Microsoft PowerPoint (16.29.19090802) 2019-09-11 Microsoft Word (16.29.19090802) 2019-09-11 Microsoft OneNote (16.29.19090802) Diagnostics Information (past 7 days): 2019-09-13 11:36:06 AdobeResourceSynchronizer.app Crash Executable: /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app Details: objc_msgSend() selector name: closeFile 2019-09-11 11:03:25 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2019-09-10 15:51:45 mds_stores Crash Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds_stores Details: dyld3 mode [0x70000adf6000] fd_obj.c:1311: failed assertion 'obj->fd == fd' /.Spo tlight-V100/Store-V2/36872E93-AD1B-4096-871C-2B301F20916A (apfs, t: 0x 19, st: 0x1, f: 0x480d000) Initializing 2019-09-10 13:22:50 syspolicyd Crash Executable: /usr/libexec/syspolicyd Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '*** -[__NSArrayM insertObjects:count:atIndex:]: attempt to insert nil object from objects[1]' terminating with uncaught exception of type NSException abort() called End of report