EtreCheckPro version: 6.4.3 (6E010) Report generated: 2021-04-18 18:16:49 Download EtreCheckPro from https://etrecheck.com Runtime: 10:11 Performance: Below Average Problem: Computer is too slow Description: The computer is incredibly slow. I have over 400 GB of available memory out of 500. I opened Activity Monitor and found a boatload of processes running in the background, most of which I canâ t identify. Major Issues: Anything that appears on this list needs immediate attention. Adobe Flash Player installed - Adobe Flash Player is installed on this computer. This is a security risk and no longer supported. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Upgradeable hard drive - This computerâ s hard drive could be replaced with an SSD. This would dramatically improve your computerâ s performance. Apps crashing - There have been numerous app crashes. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Low performance - EtreCheck report took an unusually long time to run. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (13-inch, Mid 2012) MacBook Pro Model: MacBookPro9,2 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core 8 GB RAM - At maximum BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Normal - Cycle count = 47 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1280 x 800 Drives: disk0 - TOSHIBA MK5065GSXF 500.11 GB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 499.90 GB disk1 [APFS Virtual drive] 499.90 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 67.20 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 23 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 512 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.29 GB used) Mounted Volumes: disk1s1 - Macintosh HD 499.90 GB (Shared - 67.20 GB used, 431.59 GB available, 427.71 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 499.90 GB (Shared - 4.29 GB used, 427.71 GB free) APFS Mount point: /private/var/vm Network: Interface en0: Ethernet Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 1.62 GB available Printer sharing: Enabled System Software: macOS Mojave 10.14.6 (18G6032) Time since boot: About 2 days Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Security Risk! - Adobe Flash Player installed! Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.cisco.anyconnect.vpnagentd.plist Executable: /opt/cisco/anyconnect/bin/vpnagentd -execv_instance Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/com.avast.hub.schedule.plist Executable: /Library/Application Support/AvastHUB/com.avast.hub.app/Contents/scripts/schedule.sh --ttl 14400 Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.cisco.anyconnect.gui.plist Executable: /Applications/Cisco/Cisco AnyConnect Secure Mobility Client.app Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.seagate.TBDecorator.plist Executable: /Library/Application Support/Seagate/TBLoopDriveParams Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.fitbit.galileod.plist Executable: /Library/Application Support/Fitbit Connect/galileod Details: Exact match found in the legitimate list - probably OK Login Item: /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/Library/LoginItems/HP Device Monitor.app Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Preference Pane: /Library/PreferencePanes/KeyAccessPref.prefPane Preference Pane: /Library/PreferencePanes/DashboardPreferences.prefPane Apps: 30 32-bit Applications: 92 32-bit apps Kernel Extensions: /Library/Extensions [Not Loaded] Dropbox.kext - com.getdropbox.dropbox.kext (1.13.0 - SDK 10.14) [Loaded] ufsd_NTFS.kext - com.paragon-software.filesystems.ntfs (15.4.19 - SDK 10.10) [Loaded] Seagate Storage Driver.kext - com.seagate.driver.PowSecDriverCore (5.2.7 (26995) - SDK 10.4) /System/Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (1.4.9) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.11.0 - SDK 10.8) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.1.0) [Not Loaded] hp_Inkjet1_io_enabler.kext - com.hp.print.hpio.Inkjet1.kext (3.3.0 - SDK 10.9) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (4.2.4 - SDK 10.8) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.0.0) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.10 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (11.0.0 - SDK 10.8) Startup Items: KeyAccess Path: /Library/StartupItems/KeyAccess System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 167 Apple tasks [Running] 118 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 178 Apple tasks [Running] 121 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.avast.hub.plist (AVAST Software a.s. - installed 2021-04-14) [Loaded] com.cisco.anyconnect.gui.plist (? 40bd3462 - installed 2015-05-31) [Loaded] com.citrix.AuthManager_Mac.plist (? 8bba567b - installed 2013-10-22) [Running] com.citrix.ReceiverHelper.plist (? 75b63b97 - installed 2013-10-22) [Running] com.citrix.ServiceRecords.plist (? 484f5457 - installed 2013-10-22) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-04-16) [Not Loaded] com.oracle.java.Java-Updater.plist (? 0 - installed ) [Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2018-10-02) Launch Daemons: [Other] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-11-24) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-09-10) [Not Loaded] com.avast.hub.schedule.plist (? a59f71fd - installed 2021-04-14) [Not Loaded] com.avast.hub.xpc.plist (AVAST Software a.s. - installed 2021-04-14) [Running] com.cisco.anyconnect.vpnagentd.plist (? a7cbca7 - installed 2013-10-28) [Running] com.fitbit.galileod.plist (? 485714a8 - installed 2015-10-30) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-04-16) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2011-03-10) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2019-01-30) [Loaded] com.paragon-software.ntfs.loader.plist (Apple - installed 2020-09-10) [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2018-10-02) [Running] com.seagate.TBDecorator.plist (? 595582c - installed 2015-11-02) User Launch Agents: [Loaded] com.adobe.ARM.***.plist (Adobe Systems, Inc. - installed 2017-11-01) [Other] com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist (? 0 - installed 2012-07-21) [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2018-10-07) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-01-29) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2018-10-07) User Login Items: [Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2019-01-30) Modern Login Item /Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app [Running] PhotoStreamAgent (App Store - installed 2038-01-18) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (? - installed 2015-07-04) Modern Login Item /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Alerts (Hewlett Packard - installed 2015-07-04) Modern Login Item /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/Resources/HP Alerts.app [Not Loaded] HP Email Alerts (Hewlett Packard - installed 2015-07-04) Modern Login Item /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/Resources/HP Email Alerts.app [Not Loaded] HP Fax Archive (Hewlett Packard - installed 2015-07-04) Modern Login Item /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/Resources/HP Fax Archive.app Internet Plug-ins: FlashPlayer-10.6: 32.0.0.465 (? - installed 2020-12-10) EPPEX Plugin: 4.1.0.0 (? - installed 2011-07-26) AdobePDFViewerNPAPI: 11.0.23 (Adobe Systems, Inc. - installed 2017-12-06) AdobePDFViewer: 11.0.23 (Adobe Systems, Inc. - installed 2017-12-06) Flash Player: 32.0.0.465 (? - installed 2020-12-10) SharePointBrowserPlugin: 14.7.7 (? - installed 2018-02-15) CitrixICAClientPlugIn: 11.8.2 (? - installed 2013-10-22) Silverlight: 4.1.10329.0 (? - installed 2013-02-10) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-08-13) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2020-11-21) AirPlay: 2.0 (Apple - installed 2020-11-21) AppleAVBAudio: 760.6 (Apple - installed 2019-08-13) BridgeAudioSP: 5.52 (Apple - installed 2020-11-21) iSightAudio: 7.7.3 (Apple - installed 2019-08-13) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-11-24) KeyAccess (? - installed 2006-06-20) NTFS (Paragon Software GmbH - installed 2018-10-02) Seagate Dashboard for Mac OSX (? - installed 2017-04-08) Backup: Time Machine information not available without Full Drive Access. 3 local snapshots Oldest local snapshot: 2021-04-18 12:25:24 Last local snapshot: 2021-04-18 17:06:58 Performance: System Load: 2.10 (1 min ago) 1.80 (5 min ago) 1.59 (15 min ago) Nominal I/O speed: 1.71 MB/s File system: 38.05 seconds Write speed: 52 MB/s Read speed: 56 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 3 % Idle: 92 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) kernel_task 11.14 % (Apple) update_dyld_shared_cache 8.80 % (Apple) EtreCheckPro 6.28 % (Etresoft, Inc.) WindowServer 5.60 % (Apple) mdworker (4) 0.52 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 516 MB (Etresoft, Inc.) firefox 406 MB (Mozilla Corporation) plugin-container (4) 227 MB (Mozilla Corporation) Finder 226 MB (Apple) kernel_task 190 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 1 MB / 158 KB (Apple) firefox 596 KB / 43 KB (Mozilla Corporation) netbiosd 85 KB / 23 KB (Apple) apsd 4 KB / 4 KB (Apple) SystemUIServer 0 B / 472 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) update_dyld_shared_cache 3 (Apple) WindowServer 2 (Apple) plugin-container (4) 0 (Mozilla Corporation) mdworker (4) 0 (Apple) system_installd 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 186 MB Used RAM: 5.11 GB Cached files: 2.71 GB Available RAM: 2.89 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-03-02 Zoom (5.5.13130.0228) 2021-03-20 Microsoft AutoUpdate (4.33.21031401) 2021-04-12 Safari (14.0.3) 2021-04-14 AvastHUB (2.1.21) 2021-04-16 XProtectPlistConfigData (2144) 2021-04-16 MRTConfigData (1.77) Clean up: ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framework/Versions/A/Support/CSConfigDotMacCert Executable not found Diagnostics Information (past 7-30 days): 2021-04-16 19:09:39 tccd Crash (15 times) Executable: /System/Library/PrivateFrameworks/TCC.framework/Versions/A/Resources/tccd Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '*** -[NSFileManager fileSystemRepresentationWithPath:]: nil or empty path argument' terminating with uncaught exception of type NSException abort() called End of report