EtreCheckPro version: 6.8.4 (68040) Report generated: 2024-02-21 14:34:41 Download EtreCheckPro from https://etrecheck.com Runtime: 4:13 Performance: Good Problem: Beachballing Description: My Mac has been acting up for a few weeks now. I have been getting the beach ball ALOT. Also it has been restarting in the middle of work th at I am doing. It doesn’t happen all the time but it happens quite oft en. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles found - This computer may have configuration profiles installed. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Air (Retina, 13-inch, 2020) Status: Supported MacBook Air Model: MacBookAir9,1 1.1 GHz Dual-Core Intel Core i3 (i3-1000NG4) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 4 GB LPDDR4X 3733 BANK 2/ChannelB-DIMM0 - 4 GB LPDDR4X 3733 Battery: Health = Normal - Cycle count = 452 Video Information: Intel Iris Plus Graphics - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256N 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (10.13 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (10.13 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (197.52 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (2.07 GB used) disk1s4 - Recovery (APFS) [Recovery] (1.23 GB used) disk1s5 - VM (APFS) [APFS VM] (2.15 GB used) disk1s6 - Update (APFS) (15 MB used) Mounted Volumes: disk1s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 10.13 GB Shared values Size: 250.69 GB Free: 37.44 GB Available: 141.00 GB disk1s2 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 197.52 GB Shared values Size: 250.69 GB Free: 37.44 GB Available: 141.00 GB disk1s3 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 2.07 GB Shared values Size: 250.69 GB Free: 37.44 GB disk1s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 2.15 GB Shared values Size: 250.69 GB Free: 37.44 GB Available: 141.00 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 15 MB Shared values Size: 250.69 GB Free: 37.44 GB Available: 141.00 GB USB: T2Bus Apple Inc. - Touch Bar Backlight Apple Inc. - Apple Internal Keyboard / Trackpad Apple - Headset Apple Inc. - Ambient Light Sensor Apple Inc. - FaceTime HD Camera (Built-in) Apple Inc. - Apple T2 Controller Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: iPhone Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled System Software: macOS Sonoma 14.3.1 (23D60) Time since boot: About 3 days Configuration Profiles: com.apple.applicationaccess forceAutomaticDateAndTime Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon Details: Restrictive config permissions - possibly malware Kernel Extensions: /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (Seiko Epson Corporation, 3.3.5) System Launch Daemons: [Not Loaded] 41 Apple tasks [Loaded] 179 Apple tasks [Running] 176 Apple tasks [Other] 4 Apple tasks System Launch Agents: [Not Loaded] 19 Apple tasks [Loaded] 196 Apple tasks [Running] 207 Apple tasks Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2023-08-16) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2023-08-16) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2023-12-21) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2024-01-06) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Loaded] com.epson.RemotePrintIODaemon.plist (Seiko Epson Corporation - installed 2022-10-17) Executable: /Library/Printers/EPSON/InkjetPrinter2/Backend/RemotePrintIODaemon.app/Contents/MacOS/RemotePrintIODaemon [Loaded] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2024-02-09) Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2024-01-05) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-10-16) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-10-16) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-02-15) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-02-15) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-10-20) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Not signed - installed 2023-10-10) Executable: /Applications/Microsoft Teams classic.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Loaded] com.webroot.InstallerHelperTool.plist (Webroot Software, Inc. - installed 2021-06-02) Executable: /Library/PrivilegedHelperTools/com.webroot.InstallerHelperTool [Loaded] net.protected.macos.AVHelper.plist (SS Protect Limited - installed 2023-02-13) Executable: /Library/PrivilegedHelperTools/net.protected.macos.AVHelper Launch Agents: [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2023-12-21) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2024-02-06) Command: /Library/Application Support/Adobe/AdobeGCClient/Adobe Genuine Software Monitor Service -mode=logon [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2024-01-06) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2023-12-21) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-01-05) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-01-05) [Not Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-10-16) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-02-14) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-02-15) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Not Loaded] com.canva.availablility-check-agent.plist (Not signed - installed 2024-02-15) Command: /Applications/Canva.app/Contents/MacOS/Canva --start-availability-check-agent User Login Items: [Running] MessengerHelper (Facebook, Inc. - installed 2024-01-10) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerHelper.app [Loaded] MessengerLoginHelper (Facebook, Inc. - installed 2024-01-10) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerLoginHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-10-16) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-10-16) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] Rakuten Cash Back (Rakuten - installed 2023-12-08) Application /Applications/Rakuten Cash Back.app [Not Loaded] StartupHelper (Seiko Epson Corporation - installed 2022-11-19) Modern Login Item /Library/Printers/EPSON/Fax/Utility/Fax Receive Monitor.app/Contents/Library/LoginItems/StartupHelper.app Applications: 572 apps 61 x86-only apps 2 unsigned apps App Extensions: Finder sync extensions: OneDrive Finder Integration - /Applications/OneDrive.app FinderSyncExtension - /Applications/Google Drive.app/Contents/Applications/FinderHelper.app Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app File providers: Google Drive - /Applications/Google Drive.app OneDrive File Provider - /Applications/OneDrive.app Safari extensions: Rakuten Cash Back - /Applications/Rakuten Cash Back.app QuickLook Previews: EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): Studio3 - /Library/QuickLook/Studio3.qlgenerator public.studio3 Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2023-12-21) Audio Plug-ins: MSTeamsAudioDevice: 2023.31.01.2 (Microsoft Corporation - installed 2023-08-07) Backup: Time Machine information is limited without Full Disk Access Performance: System Load: 4.24 (1 min ago) 4.77 (5 min ago) 5.60 (15 min ago) Nominal I/O usage: 7.82 MB/s File system: 26.35 seconds Write speed: 588 MB/s Read speed: 1501 MB/s CPU Usage Snapshot: Type Overall System: 16 % User: 19 % Idle: 66 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 23.26 % (Apple) EtreCheckPro 12.12 % (Etresoft, Inc.) Messenger 9.50 % (Facebook, Inc.) kernel_task 6.92 % (Apple) assistantd 3.16 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 737 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (10) 684 MB (Apple) kernel_task 265 MB (Apple) AppleSpell 201 MB (Apple) MTLCompilerService (14) 173 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) apsd 302 KB / 1 MB (Apple) SubmitDiagInfo 551 KB / 3 KB (Apple) remoted 212 KB / 283 KB (Apple) com.apple.Safari.SafeBrowsing.Service 344 KB / 10 KB (Apple) Mail 274 KB / 37 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 9 (Apple) com.apple.Safari.SafeBrowsing.Service 8 (Apple) cloudphotod 5 (Not signed) networkserviceproxy 2 (Apple) Messenger 2 (Facebook, Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 13 MB Used RAM: 6.25 GB Cached files: 1.73 GB Available RAM: 1.75 GB Swap Used: 488 MB Software Installs (past 60 days): Install Date Name (Version) 2023-12-30 Structured (3.3.1) 2023-12-30 WidgetWall (2.7.1) 2023-12-30 Home Design 3D (5.1.3) 2024-01-05 Capital One Shopping (1.0.55) 2024-01-17 Evernote (10.71.2) 2024-01-20 macOS 14.2.1 (14.2.1) 2024-02-05 XProtectPayloads (125) 2024-02-12 Google Drive (1.3.19.240) 2024-02-15 Microsoft AutoUpdate (4.68.24021416) 2024-02-18 macOS 14.3.1 (14.3.1) 2024-02-19 XProtectPlistConfigData (2186) Clean up: ~/Library/LaunchAgents/com.canva.availablility-check-agent.plist /Applications/Canva.app/Contents/MacOS/Canva Executable not found Diagnostics Information (past 60 days): 2024-02-20 23:27:46 com.apple.WebKit.WebContent - High CPU Use (8 times) First occurrence: 2024-02-20 17:36:09 Executable: /Volumes/VOLUME/*/W**************k/V******s/A/X*********s/c*****************************c/C******s/M***S/c*************************t 2024-02-18 15:44:20 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/recoverylogd-2024-02-18-154313.ips - Crash (12 times) First occurrence: 2024-02-18 15:43:13 2024-02-18 10:54:31 photoanalysisd - High CPU Use (2 times) First occurrence: 2024-02-15 08:59:39 Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2024-02-18 09:51:47 chronod - Crash Executable: /System/Library/PrivateFrameworks/ChronoCore.framework/Support/chronod Details: libdispatch.dylib: BUG IN CLIENT OF LIBDISPATCH: Unbalanced call to di spatch_group_leave() 2024-02-17 14:39:07 fileproviderd - High CPU Use First occurrence: 2024-02-17 14:41:00 Executable: /System/Library/Frameworks/FileProvider.framework/Support/fileproviderd 2024-02-05 11:32:58 /Library/Logs/DiagnosticReports/.com.apple.WebKit.WebContent_2024-02-05-113258_B*****************r.cpu_resource.diag - High CPU Use End of report