EtreCheckPro version: 6.8.5 (68049) Report generated: 2024-05-09 11:01:36 Download EtreCheckPro from https://etrecheck.com Runtime: 10:58 Performance: Poor Problem: Computer is too slow Description: Computer is very slow. Apps take forever to open and load. Turning on the computer takes 30+ minutes for everything to load to be able to lo g in. Major Issues: Anything that appears on this list needs immediate attention. Poor performance - EtreCheck report shows poor performance. This is unusual. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. No Time Machine backup - Time Machine backup not found. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Vintage hardware - This computer may be considered vintage. Limited permissions - More information may be available with Full Disk Access. Hardware Information: iMac (21.5-inch, Late 2015) Status: Vintage iMac Model: iMac16,1 1.6 GHz Dual-Core Intel Core i5 (i5-5250U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 Video Information: Intel HD Graphics 6000 - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (43.43 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (705 MB used) disk1s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk1s4 - VM (APFS) [APFS VM] (1.07 GB used) disk1s5 (APFS) [APFS Container] (15.42 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used) disk1s6 - Update (APFS) (7 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 43.43 GB Shared values Size: 1000.00 GB Free: 938.03 GB Available: 946.57 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 705 MB Shared values Size: 1000.00 GB Free: 938.03 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 1.07 GB Shared values Size: 1000.00 GB Free: 938.03 GB disk1s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.42 GB Shared values Size: 1000.00 GB Free: 938.03 GB Available: 946.57 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 7 MB Shared values Size: 1000.00 GB Free: 938.03 GB USB: USB 3.0 bus Broadcom Corp. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) AmbarellaInc - A9 Platform Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en1: Quinn's iPhone 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.7.4 (21H1123) Time since boot: About a day Notifications: Google Chrome Helper (Alerts).app 3 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Symantec Unsigned Files: Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Details: Exact match found in the legitimate list - probably OK Running app: (launcher) Apps: 2 System Extensions: [Running] SymantecEndpointSecurity - version 9.1.0 (NortonLifeLock, Inc. - 2024-05-09) Application: /Applications/Norton 360.app - version 9.1.0 (NortonLifeLock, Inc. - 2024-04-26) Description: [placeholder]Symantec Endpoint Security system extension[placeholder] System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 187 Apple tasks [Running] 154 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 195 Apple tasks [Running] 144 Apple tasks Launch Daemons: [Not Loaded] com.apple.installer.cleanupinstaller.plist (Not signed - installed 2022-01-20) Executable: /macOS Install Data/Locked Files/cleanup_installer [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2024-04-26) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2024-04-26) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2024-04-16) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-09-11) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.norton.servicemanager.daemon.MES.plist (NortonLifeLock, Inc. - installed 2024-05-07) Executable: /Library/Application Support/Symantec/Silo/MES/NSM/NortonServiceManager.bundle/Contents/MacOS/NortonServiceManager [Loaded] com.symantec.SymLUHelper.MES.plist (NortonLifeLock, Inc. - installed 2024-05-09) Executable: /Library/Application Support/Symantec/Silo/MES/LiveUpdate/com.symantec.SymLUHelper [Loaded] com.symantec.UninstallerToolHelper.MES.plist (NortonLifeLock, Inc. - installed 2024-05-09) Executable: /Library/Application Support/Symantec/Silo/MES/Uninstaller/com.symantec.UninstallerToolHelper [Running] com.symantec.dsp.nortonaggregatord.MES.plist (NortonLifeLock, Inc. - installed 2024-05-09) Executable: /Library/Application Support/Symantec/Silo/MES/Norton Aggregator/nortonaggregatord [Loaded] com.symantec.liveupdate.daemon.MES.plist (NortonLifeLock, Inc. - installed 2024-05-09) Command: /Library/Application Support/Symantec/Silo/MES/LiveUpdate/LUTool --daemon [Running] com.symantec.sharedsettings.MES.plist (Not signed - installed 2024-04-26) Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd [Running] com.symantec.symdaemon.MES.plist (NortonLifeLock, Inc. - installed 2024-05-09) Executable: /Library/Application Support/Symantec/Silo/MES/Daemon/SymDaemon [Loaded] com.symantec.symqual.detail.MES.plist (NortonLifeLock, Inc. - installed 2024-05-09) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --detail --linger [Loaded] com.symantec.symqual.panicreporter.MES.plist (NortonLifeLock, Inc. - installed 2024-05-09) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --detail --paniconly [Loaded] com.symantec.symqual.submit.MES.plist (NortonLifeLock, Inc. - installed 2024-05-09) Command: /Library/Application Support/Symantec/Silo/MES/SymQual/symquald --submit [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-10-27) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2024-04-26) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2024-04-16) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent [Loaded] com.norton.nsm-app.MES.plist (NortonLifeLock, Inc. - installed 2024-05-09) Executable: /Library/Application Support/Symantec/Silo/MES/NSM/Norton ServiceManager.app/Contents/MacOS/Norton ServiceManager [Running] com.symantec.uiagent.application.MES.plist (NortonLifeLock, Inc. - installed 2024-05-07) Executable: /Library/Application Support/Symantec/Silo/MES/SymUIAgent/Norton.app/Contents/MacOS/Norton User Launch Agents: [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-05-08) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2023-12-06) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2023-12-06) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2024-04-26) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2024-04-26) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app Applications: 371 apps 19 x86-only apps 2 unsigned apps App Extensions: Finder sync extensions: OneDrive Finder Integration - /Applications/OneDrive.app Share services: OneNote - /Applications/Microsoft OneNote.app File providers: OneDrive File Provider - /Applications/OneDrive.app Backup: Time Machine information is limited without Full Disk Access Performance: System Load: 1.90 (1 min ago) 1.81 (5 min ago) 2.31 (15 min ago) Nominal I/O usage: 0.55 MB/s File system: 64.87 seconds Write speed: 73 MB/s Read speed: 69 MB/s CPU Usage Snapshot: Type Overall System: 7 % User: 9 % Idle: 84 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 23.64 % (Apple) ScreenSaverEngine 7.90 % (Apple) kernel_task 5.32 % (Apple) EtreCheckPro 4.24 % (Etresoft, Inc.) com.symantec.mes.systemextension 4.14 % (NortonLifeLock, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (11) 1.46 GB (Google LLC) EtreCheckPro 479 MB (Etresoft, Inc.) Google Chrome 251 MB (Google LLC) kernel_task 171 MB (Apple) com.symantec.mes.systemextension 133 MB (NortonLifeLock, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 4 MB / 134 KB (Apple) netbiosd 125 KB / 9 KB (Apple) apsd 19 KB / 60 KB (Apple) SymDaemon 4 KB / 1 KB (NortonLifeLock, Inc.) geodMachServiceBridge 0 B / 0 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 11 (Apple) ScreenSaverEngine 3 (Apple) com.symantec.mes.systemextension 3 (NortonLifeLock, Inc.) launchd 0 (Apple) loginwindow 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 43 MB Used RAM: 5.12 GB Cached files: 2.84 GB Available RAM: 2.88 GB Swap Used: 1 MB Software Installs (past 60 days): Install Date Name (Version) 2024-03-14 macOS 12.7.4 (12.7.4) 2024-04-03 Safari (17.4.1) 2024-04-16 Microsoft AutoUpdate (4.70.24041420) 2024-04-16 Microsoft OneNote (16.84.24041420) 2024-04-16 Microsoft Excel (16.84.24041420) 2024-04-16 Microsoft Word (16.84.24041420) 2024-04-24 Microsoft PowerPoint (16.84.24042223) 2024-04-26 Norton For Mac (8.9.0.10.10) 2024-04-26 Norton 360 SKU (8.9.0.10.10) 2024-05-01 Microsoft Outlook (16.84.24042814) 2024-05-02 XProtectPayloads (133) 2024-05-08 XProtectPlistConfigData (2194) 2024-05-09 Norton For Mac.Universal (8.9.0.10.10) 2024-05-09 DSP_SKU.N360_ESD_8_1_MRF_20440_DSP (8.9.0.10.10) Clean up: /Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist /macOS Install Data/Locked Files/cleanup_installer Executable not found Diagnostics Information (past 60 days): 2024-05-09 10:25:11 com.symantec.mes.systemextension High CPU Use (4 times) First occurrence: 2024-05-03 02:29:11 Executable: /Library/SystemExtensions/*/com.symantec.mes.systemextension 2024-05-08 09:48:50 triald High CPU Use First occurrence: 2024-05-08 09:50:55 Executable: /usr/libexec/triald 2024-05-08 08:30:36 NortonServiceManager Crash (2 times) Details: libsystem_c.dylib: abort() called End of report