EtreCheck version: 5.6.5 (5229) Report generated: 2021-01-03 18:13:18 Download EtreCheck from https://etrecheck.com Runtime: 2:53 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: I was hoping to burn with my iMac Pro and latest macOS 11.1 (Big Sur) a mp4-video (about 2 GB) to a 4,7GB DVD-disk, using the Mac's inheren t burning software - left mouse click on file and then: Burn to CD/DVD ! This did not work. My external CD/DVD player/burner (MATSHITA DVD-RAM UJ-840S) however do es not seem to be the problem - it works fine when playing music or fi lm-DVD's. It als works fine with my Laptop under Windows 10. I was then trying various software apps, which also did not work. Then I purchased the latest commercial software Toast 19 Titanium and that produced the following error message: The drive reported an error: Sense Key = ILLEGAL REQUEST Sense Code = 0x24 INVALID FIELD IN CDB Does anybody also experience this very problem and has some idea, what could be wrong? I can hardly believe, that the iMac, which I bought four months ago (f or the price of a secondhand car!) should not be able to manage such a simple task ... Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. No Time Machine backup - Time Machine backup not found. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac Pro (2017) iMac Pro Model: iMacPro1,1 3,2 GHz 8-Core Intel Xeon W (W-2140B) CPU: 8-core 32 RAM - Not upgradeable Video Information: Radeon Pro Vega 56 - VRAM: 8 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE SSD AP1024M 1.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 936.00 GB disk1 [APFS Virtual drive] 936.00 GB (Shared by 7 volumes) disk1s1 - i*********2 (APFS) (Shared - 177.85 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 415 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - i***************n (APFS) [APFS Virtual drive] (Shared - 209.34 GB used) disk1s6 (APFS) [APFS Container] (Shared) disk1s6s1 - i*******k (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk1s7 - Update (APFS) (Shared - 676 KB used) disk0s3 - B******P (Mac OS Extended (Case-sensitive, Journaled)) 64.11 GB (157 MB used) disk2 - SanDisk Extreme SSD 1.00 TB (Solid State - TRIM: No) External USB 5 Gbit/s USB disk2s1 - E*********D 1.00 TB (170.00 GB used) disk3 - ASMT 2115 2.00 TB External USB 5 Gbit/s USB disk3s1 - EFI [EFI] 315 MB disk3s2 - E****1 (Mac OS Extended (Case-sensitive, Journaled)) 2.00 TB (667.40 GB used) disk4 - WD Ext HDD 1021 1.50 TB External USB 480 Mbit/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 - E****2 (Journaled HFS+) 1.50 TB (92.53 GB used) Mounted Volumes: disk0s3 - B******P 64.11 GB (157 MB used, 64.12 GB available, 63.95 GB free) Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/B******P disk1s1 - i*********2 936.00 GB (Shared - 177.85 GB used, 531.64 GB available, 531.47 GB free) APFS Mount point: /Volumes/i*********2 Encrypted disk1s2 - Preboot [APFS Preboot] 936.00 GB (Shared - 415 MB used, 531.47 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 936.00 GB (Shared - 1.07 GB used, 531.47 GB free) APFS Mount point: /System/Volumes/VM disk1s5 - i***************n [APFS Virtual drive] 936.00 GB (Shared - 209.34 GB used, 584.81 GB available, 531.47 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s6s1 - i*******k [APFS Snapshot] 936.00 GB (Shared - 15.05 GB used, 584.81 GB available, 531.47 GB free) APFS Mount point: / Read-only: Yes disk1s7 - Update 936.00 GB (Shared - 676 KB used, 531.47 GB free) APFS Mount point: /System/Volumes/Update disk2s1 - E*********D 1.00 TB (170.00 GB used, 830.20 GB free) Mount point: /Volumes/E*********D disk3s2 - E****1 2.00 TB (667.40 GB used, 1.33 TB free) Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/E****1 disk4s2 - E****2 1.50 TB (92.53 GB used, 1.41 TB free) Journaled HFS+ Mount point: /Volumes/E****2 Owners enabled: No Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en7: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled Screen sharing: Enabled System Software: macOS Big Sur 11.1 (20C69) Time since boot: About a day Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple, CleanMyMac, and Kaspersky Printer sharing: Enabled Screen sharing: Enabled Unsigned Files: Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Executable file is not accessible without Full Drive Access Apps: 1 System Extensions: [Running] Kaspersky System Extension - version 1.0.0.72 (Kaspersky Lab UK Limited - 2020-10-15) Application: /Applications/Kaspersky Anti-Virus For Mac.app - version 1.0.0.72 ( - ) Description: Kaspersky System Extension monitors real-time file activity, processes attempting to run and network activity to protect user from malicious web resources and network attacks Kernel Extensions: /Applications/Toast 19 Applications/Live Screen Capture.app Soundflower.kext (1.6.7 - SDK 10.7) /Applications/Toast 19 Titanium.app TDIXController64.kext (3.0 - SDK 10.10) /Applications/Wondershare Filmora9.app SystemAudioRecorder.kext (1.1.0 - SDK 10.9) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 162 Apple tasks [Running] 152 Apple tasks System Launch Daemons: [Not Loaded] 33 Apple tasks [Loaded] 173 Apple tasks [Running] 153 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-11-04) [Not Loaded] com.adobe.ElementsAutoCreator-19.0.plist (Adobe Systems, Inc. - installed 2020-11-04) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-09-30) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-09-30) [Not Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-11-05) [Not Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-20) [Not Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-20) [Loaded] com.kaspersky.kav.app.plist (Kaspersky Lab UK Limited - installed 2020-10-15) [Running] com.kaspersky.kav.gui.plist (Kaspersky Lab UK Limited - installed 2020-10-15) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-11-11) [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-12-18) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-11-20) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-11-20) Launch Daemons: [Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-11-27) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-09-30) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-10-20) [Running] com.kaspersky.kav.kavd.plist (Kaspersky Lab UK Limited - installed 2020-10-15) [Running] com.kaspersky.sysextctrld.plist (Kaspersky Lab UK Limited - installed 2020-10-15) [Running] com.macpaw.CleanMyMac4.Agent.plist (MacPaw Inc. - installed 2020-11-30) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-11-11) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-11-11) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-12-18) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-11-09) [Loaded] com.piriform.ccleaner.CCleanerAgent.plist (Piriform Ltd - installed 2020-09-30) [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-11-20) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-11-20) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-09-30) [Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2020-11-30) User Login Items: [Not Loaded] All-in-One Messenger Login Helper (App Store - installed 2020-12-16) Modern Login Item /Applications/All-in-One Messenger.app/Contents/Library/LoginItems/All-in-One Messenger Login Helper.app [Running] CleanMyMac X Menu (MacPaw Inc. - installed 2020-12-22) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Running] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2020-12-22) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Loaded] Kaspersky Secure Connection Login Item (App Store - installed 2020-12-30) Modern Login Item /Applications/Kaspersky Secure Connection.app/Contents/Library/LoginItems/Kaspersky Secure Connection Login Item.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-11-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-11-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] WhatsApp Login Helper (57T9237FN3 - installed 2020-12-18) Modern Login Item ~/Desktop/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-11-04) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: Kaspersky Security (Kaspersky Lab UK Limited - installed 2020-11-30) Backup: Time Machine information not available without Full Drive Access. 16 local snapshots Oldest local snapshot: 2021-01-02 18:40:27 Last local snapshot: 2021-01-03 18:02:39 Performance: System Load: 1.00 (1 min ago) 1.01 (5 min ago) 1.00 (15 min ago) Nominal I/O speed: 0.18 MB/s File system: 26.94 seconds Write speed: 2940 MB/s Read speed: 2546 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 1 % Idle: 98 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 19.31 % (?) EtreCheck 15.80 % (App Store) Finder 0.16 % (Apple) kav_agent 0.14 % (Kaspersky Lab UK Limited) LocationMenu 0.13 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Dropbox 884 MB (Dropbox, Inc.) cloudd 771 MB (Apple) EtreCheck 704 MB (App Store) App Store 458 MB (Apple) Music 422 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 7 MB / 3 MB (?) Dropbox 307 KB / 254 KB (Dropbox, Inc.) Mail 221 KB / 103 KB (Apple) ksec 24 KB / 8 KB (App Store) StocksWidget.appex 18 KB / 4 KB (Apple) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 498 MB Used RAM: 21.07 GB Cached files: 10.44 GB Available RAM: 10.93 GB Swap Used: 41 MB Software Installs (past 30 days): Install Date Name (Version) 2020-12-05 CyberGhost VPN 2020-12-14 All-in-One Messenger (0.3.1) 2020-12-15 macOS 11.1 (11.1) 2020-12-15 MRTConfigData (1.72) 2020-12-15 iMovie (10.2.2) 2020-12-18 WhatsApp (2.2049.10) 2020-12-18 Microsoft AutoUpdate 2020-12-18 Microsoft PowerPoint 2020-12-18 Microsoft Excel 2020-12-18 Microsoft OneNote 2020-12-18 Microsoft Outlook 2020-12-18 Microsoft Word 2020-12-19 XProtectPlistConfigData (2137) 2020-12-30 Kaspersky VPN (2.7.0) 2021-01-02 Data Burner (1.1) 2021-01-02 Toast 19 Titanium 2021-01-03 DVD Burner (5.2.17) 2021-01-03 EtreCheck (5.6.5) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report