EtreCheckPro version: 6.5.6 (6F041) Report generated: 2022-02-01 16:03:18 Download EtreCheckPro from https://etrecheck.com Runtime: 3:12 Performance: Excellent Problem: Computer is restarting Description: Repeated kernel panics Major Issues: Anything that appears on this list needs immediate attention. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Low disk space - This computer is running critically low on free hard drive space. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Configuration profiles found - This computer may have configuration profiles installed. These are sometimes used by adware and malware. High battery cycle count - Your battery may be losing capacity. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) MacBook Pro Model: MacBookPro14,1 2.3 GHz Dual-Core Intel Core i5 (i5-7360U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 2133 BANK 1/DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 973 Video Information: Intel Iris Plus Graphics 640 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0128J 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 121.02 GB disk1 [APFS Virtual drive] 121.02 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 84.47 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 265 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 626 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 (APFS) [APFS Container] (Shared - 15.34 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.34 GB used) disk1s6 - Update (APFS) (Shared - 5 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 121.02 GB (Shared - 84.47 GB used, 27.94 GB available, 19.11 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Preboot [APFS Preboot] 121.02 GB (Shared - 265 MB used, 19.11 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 121.02 GB (Shared - 1.07 GB used, 19.11 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 121.02 GB (Shared - 15.34 GB used, 27.94 GB available, 19.11 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 121.02 GB (Shared - 5 MB used, 19.11 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en3: Apple USB Ethernet Adapter Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface bridge0: Thunderbolt Bridge 2 iCloud Quota: 142.70 GB available System Software: macOS Big Sur 11.6 (20G165) Time since boot: Less than an hour Configuration Profiles: This computer may have configuration profiles installed. Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon Details: Restrictive config permissions - possibly adware Apps: 3 Old Applications: 6 x86-only apps System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 190 Apple tasks [Running] 138 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 192 Apple tasks [Running] 125 Apple tasks Launch Daemons: [Loaded] com.ea.origin.ESHelper.plist (EA Swiss Sarl - installed 2021-09-24) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-09-24) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-09-24) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-01-13) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-11-16) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (? 0 - installed 2020-11-03) [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-01-19) Launch Agents: [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-09-24) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-01-13) User Launch Agents: [Loaded] com.ea.origin.WebHelper.plist (EA Swiss Sarl - installed 2021-08-06) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-26) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-26) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-11-16) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-11-16) User Login Items: [Running] Google Chrome (Google, Inc. - installed 2021-09-24) Application /Applications/Google Chrome.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-09-24) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-09-24) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] StartUpHelper (Spotify - installed 2021-09-24) Modern Login Item /Applications/Spotify (old).app/Contents/Library/LoginItems/StartUpHelper.app [Loaded] Calendar (Apple - installed 2020-01-01) Application /System/Applications/Calendar.app [Loaded] Reminders (Apple - installed 2020-01-01) Application /System/Applications/Reminders.app Safari Extensions: Webex (Cisco - installed 2021-09-23) Backup: Time Machine information not available without Full Drive Access. 8 local snapshots Oldest local snapshot: 2022-01-31 22:53:12 Last local snapshot: 2022-02-01 13:34:10 Performance: System Load: 2.82 (1 min ago) 3.09 (5 min ago) 3.39 (15 min ago) Nominal I/O speed: 0.03 MB/s File system: 30.91 seconds Write speed: 503 MB/s Read speed: 2177 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 7 % Idle: 90 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 17.20 % (Etresoft, Inc.) WindowServer 5.62 % (Apple) Google Chrome Helper (Renderer) (17) 5.18 % (Google, Inc.) kernel_task 3.45 % (Apple) Google Chrome Helper (GPU) 1.10 % (Google, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (17) 1.62 GB (Google, Inc.) kernel_task 306 MB (Apple) EtreCheckPro 296 MB (Etresoft, Inc.) Google Chrome 265 MB (Google, Inc.) Finder 139 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 395 KB / 234 KB (Apple) CalendarAgent 106 KB / 15 KB (Apple) exchangesyncd 96 KB / 12 KB (Apple) apsd 32 KB / 69 KB (Apple) netbiosd 25 KB / 13 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) Google Chrome Helper (Renderer) (17) 4 (Google, Inc.) Google Chrome Helper (GPU) 1 (Google, Inc.) Google Chrome 1 (Google, Inc.) StocksWidget 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 255 MB Used RAM: 5.31 GB Cached files: 2.44 GB Available RAM: 2.69 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-12-12 GarageBand (10.4.5) 2022-01-13 Microsoft AutoUpdate (4.43.22011101) 2022-01-13 Microsoft Excel (16.57.22011101) 2022-01-13 Microsoft PowerPoint (16.57.22011101) 2022-01-17 macOS Installer Notification (2.0) 2022-01-17 Microsoft Word (16.57.22011101) 2022-01-19 Zoom (5.9.1.3506) 2022-01-24 MRTConfigData (1.86) 2022-01-28 XProtectPlistConfigData (2154) Diagnostics Information (past 7-30 days): 2022-02-01 15:05:40 Kernel Panic Details: {"timestamp":"2022-02-01 15:05:40.00 -0500","bug_type":"210","os_versi on":"macOS 11.6 (20G165)","incident_id":"2E8202E9-18EC-4756-98FA-C73CA B264F65"} {"macOSProcessedStackshotData":"RGF0ZS9UaW1lOiAgICAgICAgMjAyMi0wMi0wMS AxNDoyNToyNC4xNDYgLTA1MDAKT1MgVmVyc2lvbjogICAgICAgTWFjIE9TIFggMTEuNiAo QnVpbGQgMjBHMTY1KQpBcmNoaXRlY3R1cmU6ICAgICB4ODZfNjQKUmVwb3J0IFZlcnNpb2 46ICAgMzIKCkRhdGEgU291cmNlOiAgICAgIFN0YWNrc2hvdHMKU2hhcmVkIENhY2hlOiAg ICAgRjBBMjE3OTItRUQ3RS0zM0EzLUEwREQtMjRCMDYzMzc4QzFFIHNsaWQgYmFzZSBhZG RyZXNzIDB4N2ZmZjIwMTJiMDAwLCBzbGlkZSAweDEyYjAwMAoKRHVyYXRpb246ICAgICAg ICAgMC4wMHMKU3RlcHM6ICAgICAgICAgICAgMQoKVGltZSBBd2FrZSBTaW5jZSBCb290Oi A0MnMKCgoKUHJvY2VzczogICAgICAgICAgYWNjb3VudHNkIFszNDBdClVVSUQ6ICAgICAg ICAgICAgIEE1QTQ4MjhFLUExMTMtMzY2MS04MzJELTcwN0E5MkIzQkJFNApQYXRoOiAgIC AgICAgICAgICAvU3lzdGVtL0xpYnJhcnkvRnJhbWV3b3Jrcy9BY2NvdW50cy5mcmFtZXdv cmsvVmVyc2lvbnMvQS9TdXBwb3J0L2FjY291bnRzZApBcmNoaXRlY3R1cmU6ICAgICB4OD ZfNjQKRm9vdHByaW50OiAgICAgICAgODYyMCBLQgpUaW1lIFNpbmNlIEZvcms6ICAxOXMK TnVtIHNhbXBsZXM6ICAgICAgMSAoMSkKTm90ZTogICAgICAgICAgICAgNSBpZGxlIHdvcm sgcXVldWUgdGhyZWFkcyBvbWl0dGVkCgogIFRocmVhZCAweDk1NyAgICBEaXNwYXRjaFF1 ZXVlICJjb20uYXBwbGUubWFpbi10aHJlYWQiKDEpICAg System Profile: Network Service: Wi-Fi, AirPort, en0 Boot Volume File System Type: apfs Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D54353 24C3531324D3332443250462D3039 Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D54353 24C3531324D3332443250462D3039 USB Device: USB 3.0 Bus Thunderbolt Bus: MacBook Pro, Apple Inc., 41.4 Model: MacBookPro14,1, BootROM 429.140.8.0.0, 2 processors, Dual-Core Intel Core i5, 2.3 GHz, 8 GB, SMC 2.43f11 Graphics: kHW_IntelIrisGraphics640Item, Intel Iris Plus Graphics 640, spdisplays_builtin AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x170), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1680.8) Bluetooth: Version 8.0.5d7, 3 services, 18 devices, 1 incoming serial ports 2022-02-01 13:28:35 Kernel Panic Details: panic(cpu 0 caller 0xffffff7fac33310b): "Graphics firmware encountered an exception (eip: 0x9, fault #: 0xd)\n"@skl/sched3/IGGuC.cpp:889 2022-02-01 13:12:24 Kernel Panic Details: panic(cpu 0 caller 0xffffff7fa253310b): "Graphics firmware encountered an exception (eip: 0x11987, fault #: 0xd)\n"@skl/sched3/IGGuC.cpp:889 2022-02-01 13:11:03 Kernel Panic Details: panic(cpu 0 caller 0xffffff7faf73310b): "Graphics firmware encountered an exception (eip: 0x1300c, fault #: 0xd)\n"@skl/sched3/IGGuC.cpp:889 2022-01-31 14:50:21 Kernel Panic Details: panic(cpu 2 caller 0xffffff7fb1f3310b): "Graphics firmware encountered an exception (eip: 0xcd77, fault #: 0xd)\n"@skl/sched3/IGGuC.cpp:889 2022-01-31 14:28:59 Kernel Panic Details: panic(cpu 2 caller 0xffffff7faf33310b): "Graphics firmware encountered an exception (eip: 0x9ec2, fault #: 0x6)\n"@skl/sched3/IGGuC.cpp:889 2022-01-29 02:40:04 AirPlayXPCHelper Crash Executable: /usr/libexec/AirPlayXPCHelper Details: objc_msgSend() selector name: setConnectionHandle: dyld3 mode 2022-01-27 09:59:34 IMDPersistenceAgent Crash Executable: /System/Library/PrivateFrameworks/IMDPersistence.framework/XPCServices/IMDPersistenceAgent.xpc/Contents/MacOS/IMDPersistenceAgent 2022-01-26 14:49:47 WindowServer High CPU Use Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer End of report