EtreCheck version: 5.5.5 (5111) Report generated: 2020-07-11 19:48:21 Download EtreCheck from https://etrecheck.com Runtime: 13:16 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Beachballing Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This machine has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: iMac (21.5-inch, Late 2013) iMac Model: iMac14,3 2.9 GHz Quad-Core Intel Core i5 (i5-4570S) CPU: 4-core 8 RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: NVIDIA GeForce GT 750M - VRAM: 1 GB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 200.36 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.18 GB used) disk2 - WD My Passport 07B8 1.00 TB External USB USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - M*****************c (Journaled HFS+) 999.83 GB (898.84 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 1000.00 GB (Shared - 200.36 GB used, 794.45 GB available, 786.57 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 1.07 GB used, 786.57 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 11.18 GB used, 794.45 GB available, 786.57 GB free) APFS Mount point: / Encrypted Read-only: Yes disk2s2 - M*****************c 999.83 GB (898.84 GB used, 102.71 GB available, 100.99 GB free) Journaled HFS+ Mount point: /Volumes/M*****************c disk3s2 - Disk Image 102 MB (26 MB used, 76 MB free) Mac OS Extended Disk Image Mount point: /Volumes/Disk Image Owners enabled: No Read-only: Yes Network: Interface en1: AirPort 802.11 a/b/g/n/ac Interface Bluetooth-Modem: Bluetooth System Software: macOS Catalina 10.15.5 (19F101) Time since boot: About 7 days Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: ~/Library/LaunchAgents/com.spotify.webhelper.plist Executable: ~/Library/Application Support/Spotify/SpotifyWebHelper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.divx.dms.agent.plist Executable: /Library/Application Support/DivX/DMSLaunch.app/Contents/MacOS/DMSLaunch Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist Executable: /Applications/TeamViewer 7/TeamViewer.app/Contents/Resources/TeamViewer_Service Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Details: Close match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.divx.update.agent.plist Executable: /Library/Application Support/DivX/DivXUpdate.app/Contents/MacOS/DivXUpdate /silent Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist Executable: /Applications/TeamViewer 7/TeamViewer.app/Contents/Resources/TeamViewer_Desktop --agent Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist Executable: /Library/Application Support/Citrix Receiver/ctxusbd Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.yahoo.YahooContactSyncAgent.plist Executable: /System/Library/PrivateFrameworks/YahooSync.framework/Resources/Yahoo! Sync.app/Contents/MacOS/Yahoo! Sync --sync --periodic Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.puredigitaltechnologies.FlipShare.AutoRun.plist Executable: /Library/Application Support/Pure Digital Technologies/FlipShareAutoRun.app/Contents/MacOS/FlipShareAutoRun Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.divx.agent.postinstall.plist Executable: //Library/Internet Plug-Ins/DivXBrowserPlugin.plugin/Contents/Resources/extensions-installer install safari DivXHTML5 '//Library/Internet Plug-Ins/DivXBrowserPlugin.plugin/Contents/Resources/DivXHTML5.safariextz' Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.rosettastone.rosettastonedaemon.plist Executable: /Library/Application Support/RosettaStoneDaemon/bin/RosettaStoneDaemon --config '/Library/Application Support/RosettaStoneDaemon/bin/RosettaStoneDaemonConfiguration.txt' Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.teamviewer.teamviewer.plist Executable: /Applications/TeamViewer 7/TeamViewer.app/Contents/MacOS/TeamViewer --agent Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords Details: Exact match found in the whitelist - probably OK Login Item: ~/Downloads/FreeRecipes-520080.app/Contents/Library/LoginItems/FreeRecipesHelper.app Plugin: /Library/Internet Plug-Ins/OVSHelper.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/WidevineMediaOptimizer.plugin Plugin: /Library/Internet Plug-Ins/DivXBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Preference Pane: /Library/PreferencePanes/Device Detector.prefPane Apps: 9 32-bit Applications: 73 32-bit apps Kernel Extensions: /Library/Extensions SeagatePowSecDriver.kext (4.4.10) OlympusDSSDriver.kext (1.1.0) WD1394_64_109HPDriver.kext (1.0.1 - SDK 10.9) WDUSB_64_109HPDriver.kext (1.0.1 - SDK 10.9) /Library/StartupItems/Parallels Pvsvnic.kext (3.0) Startup Items: Parallels Path: /Library/StartupItems/Parallels ParallelsTransporter Path: /Library/StartupItems/ParallelsTransporter System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 182 Apple tasks [Running] 114 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 190 Apple tasks [Running] 109 Apple tasks [Other] 2 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-05-07) [Loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae - installed 2016-11-09) [Running] com.citrix.ReceiverHelper.plist (? bbfad3f1 - installed 2016-11-09) [Running] com.citrix.ServiceRecords.plist (? 8e6543d - installed 2016-11-09) [Other] com.divx.dms.agent.plist (? 90291e60 - installed 2012-12-06) [Other] com.divx.update.agent.plist (? 4a2d5ecc - installed 2012-12-06) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-11) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-11) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-07-09) [Other] com.puredigitaltechnologies.FlipShare.AutoRun.plist (? ecc46dbf - installed 2008-11-13) [Other] com.rosettastone.rosettastonedaemon.plist (? fb2f5604 - installed 2017-07-31) [Other] com.teamviewer.teamviewer.plist (? 44fde064 - installed 2012-12-02) [Other] com.teamviewer.teamviewer_desktop.plist (? 771e86c5 - installed 2012-12-02) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-05-22) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-23) [Loaded] com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2016-11-09) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-11) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-06-12) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-07-09) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-07-09) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-06-29) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Other] com.teamviewer.teamviewer_service.plist (? 9b8d8b3b - installed 2012-12-02) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2011-06-25) [Loaded] com.divx.agent.postinstall.plist (? 0 - installed 2012-12-12) [Other] com.facebook.videochat.***.plist (Apple - installed 2014-08-08) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2020-07-04) [Running] com.lifesize.LifesizeAppService.agent.plist (LifeSize Communications, Inc - installed 2020-06-04) [Running] com.spotify.webhelper.plist (? 0 - installed 2019-04-24) [Other] com.yahoo.YahooContactSyncAgent.plist (? 0 - installed 2011-02-20) User Login Items: [Running] Garmin Express Service (Garmin International - installed 2020-04-20) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-07-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-07-09) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-07-09) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2019-10-15) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] FreeRecipesHelper (? - installed 2018-11-07) Modern Login Item ~/Downloads/FreeRecipes-520080.app/Contents/Library/LoginItems/FreeRecipesHelper.app Internet Plug-ins: OVSHelper: 1.1 (? - installed 2012-12-10) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-04-02) Flip4Mac WMV Plugin: 2.2.3.7 (? - installed 2009-05-21) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-07-01) WidevineMediaOptimizer: 6.0.0.12607 (? - installed 2013-07-03) FlashPlayer-10.6: 32.0.0.387 (Adobe Inc. - installed 2020-06-09) DivXBrowserPlugin: 2.2 (? - installed 2012-12-10) Flash Player: 32.0.0.387 (Adobe Inc. - installed 2020-06-09) Silverlight: 5.1.50901.0 (? - installed 2017-01-28) iPhotoPhotocast: 7.0 (Apple - installed 2008-10-28) CitrixICAClientPlugIn: 12.4.0 (? - installed 2017-02-03) AdobePDFViewer: 20.009.20067 (Adobe Systems, Inc. - installed 2020-07-01) GarminGpsControl: 4.1.0.0 Release (? - installed 2013-10-09) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Device Detector (? - installed 2010-04-19) Flash Player (Adobe Inc. - installed 2020-05-22) Time Machine: Time Machine information not available without Full Drive Access. 6 local snapshots Oldest local snapshot: 2020-07-10 21:36:44 Last local snapshot: 2020-07-11 19:16:26 Performance: System Load: 1.87 (1 min ago) 1.62 (5 min ago) 1.48 (15 min ago) Nominal I/O speed: 0.29 MB/s File system: 66.79 seconds Write speed: 37 MB/s Read speed: 24 MB/s CPU Usage Snapshot: Type Overall System: 9 % User: 7 % Idle: 83 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 47.11 % (?) deleted 13.63 % (Apple) EtreCheck 4.10 % (App Store) System Information 1.68 % (Apple) photoanalysisd 0.38 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 526 MB (App Store) Safari 162 MB (Apple) suggestd 91 MB (Apple) Photos 70 MB (Apple) accountsd 62 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 10 MB / 3 MB (?) OneDrive.app 60 KB / 15 KB (Microsoft Corporation) com.apple.WebKit.Networking.xpc 9 KB / 3 KB (Apple) SystemUIServer 0 B / 3 KB (Apple) spindump_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 1000 MB Used RAM: 5.77 GB Cached files: 1.26 GB Available RAM: 2.23 GB Swap Used: 114 MB Software Installs (past 30 days): Install Date Name (Version) 2020-06-26 MRTConfigData (1.63) 2020-06-29 Microsoft Teams (1.00.315561) 2020-07-01 Adobe Acrobat Reader DC (20.009.20067) 2020-07-04 Microsoft OneDrive 2020-07-06 XProtectPlistConfigData (2125) 2020-07-09 WhatsApp (2.2027.10) 2020-07-09 Numbers (10.0) 2020-07-09 Pages (10.0) 2020-07-09 Keynote (10.0) 2020-07-11 EtreCheck (5.5.5) Clean up: /Library/LaunchAgents/com.teamviewer.teamviewer.plist /Applications/TeamViewer 7/TeamViewer.app/Contents/MacOS/TeamViewer Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found ~/Library/LaunchAgents/com.yahoo.YahooContactSyncAgent.plist /System/Library/PrivateFrameworks/YahooSync.framework/Resources/Yahoo! Sync.app/Contents/MacOS/Yahoo! Sync Executable not found /Library/LaunchDaemons/com.teamviewer.teamviewer_service.plist /Applications/TeamViewer 7/TeamViewer.app/Contents/Resources/TeamViewer_Service Executable not found /Library/LaunchAgents/com.teamviewer.teamviewer_desktop.plist /Applications/TeamViewer 7/TeamViewer.app/Contents/Resources/TeamViewer_Desktop Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report