EtreCheckPro version: 6.5.6 (6F041) Report generated: 2022-02-03 09:05:41 Download EtreCheckPro from https://etrecheck.com Runtime: 20:49 Performance: Poor Problem: Other problem Description: Keeps crashing Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Failing hard drive - This computer has a hard drive that appears to be failing. Kernel panics - This system has experienced kernel panics that could be related to 3rd party software. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (21.5-inch, 2017) iMac Model: iMac18,1 2.3 GHz Dual-Core Intel Core i5 (i5-7360U) CPU: 2-core 16 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 8 GB DDR4 SO-DIMM 2133 BANK 1/DIMM0 - 8 GB DDR4 SO-DIMM 2133 Video Information: Intel Iris Plus Graphics 640 - VRAM: 1536 MB iMac 1920 x 1080 C27F390 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 7 volumes) disk1s1 - Macintosh HD - Data (APFS) (Shared - 1 MB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 652 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 1.10 GB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 8.59 GB used) disk1s5 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 166.15 GB used) disk1s6 - Update (APFS) (Shared - 5 MB used) disk1s7 (APFS) [APFS Container] (Shared - 15.75 GB used) disk1s7s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.75 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data 1000.00 GB (Shared - 1 MB used, 807.92 GB available, 807.54 GB free) APFS Mount point: /Volumes/Macintosh HD - Data disk1s2 - Preboot [APFS Preboot] 1000.00 GB (Shared - 652 MB used, 807.54 GB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 8.59 GB used, 807.54 GB free) APFS Mount point: /System/Volumes/VM disk1s5 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 166.15 GB used, 825.44 GB available, 807.54 GB free) APFS Mount point: /System/Volumes/Data disk1s6 - Update 1000.00 GB (Shared - 5 MB used, 807.54 GB free) APFS Mount point: /System/Volumes/Update disk1s7s1 - Macintosh HD [APFS Snapshot] 1000.00 GB (Shared - 15.75 GB used, 825.44 GB available, 807.54 GB free) APFS Mount point: / Read-only: Yes Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.1 (21C52) Time since boot: About an hour Notifications: Microsoft Outlook.app 95 notifications WhatsApp.app 10 notifications Microsoft Teams.app 31 notifications Twitter.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.panopto.uploaddaemon.plist Executable: /var/panopto/upload-daemon-wrapper '-l info' Details: Exact match found in the legitimate list - probably OK Old Applications: 18 x86-only apps Kernel Extensions: /Library/Extensions [Loaded] AVFrameBuffer.kext - com.avatron.AVExFramebuffer (Avatron Software, Inc., 3.4.1 - SDK 10.8) [Loaded] AVVideoCard.kext - com.avatron.AVExVideo (Avatron Software, Inc., 3.4.1 - SDK 10.8) [Not Loaded] dfsfuse.kext - com.google.drivefs.filesystems.dfsfuse (Google, Inc., 45.2 - SDK 10.16) System Launch Daemons: [Not Loaded] 37 Apple tasks [Loaded] 186 Apple tasks [Running] 152 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 172 Apple tasks [Running] 160 Apple tasks [Other] One Apple task Launch Daemons: [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-08-21) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2022-01-24) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2022-01-24) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-01-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-11-17) [Running] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2022-01-28) [Running] com.panopto.panoptod.plist (Panopto, Inc. - installed 2021-10-15) [Running] com.panopto.uploaddaemon.plist (? 764bc478 - installed 2021-10-15) [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-01-13) Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-21) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-21) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2022-01-24) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-01-14) User Launch Agents: [Not Loaded] com.amazon.music.startup.plist (? 0 - installed 2021-01-12) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-10-08) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2021-04-22) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2021-04-22) User Login Items: [Running] Dropbox (Dropbox, Inc. - installed 2022-01-21) Application /Applications/Dropbox.app [Running] Google Drive (Google, Inc. - installed 2022-01-12) Application /Applications/Google Drive.app [Running] OneDrive (Microsoft Corporation - installed 2022-01-24) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2022-01-24) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2022-01-24) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Loaded] StartUpHelper (Spotify - installed 2021-12-03) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2022-01-19) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-12-10) Backup: Time Machine Not Configured! Performance: System Load: 2.18 (1 min ago) 2.37 (5 min ago) 2.21 (15 min ago) Nominal I/O speed: 2.82 MB/s File system: 135.19 seconds (timed out) Write speed: 30 MB/s Read speed: 39 MB/s CPU Usage Snapshot: Type Overall System: 20 % User: 34 % Idle: 46 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Microsoft Teams Helper (Renderer) (6) 43.24 % (Microsoft Corporation) WindowServer 39.02 % (Apple) zoom.us 26.42 % (Zoom Video Communications, Inc.) system_profiler (2) 15.92 % (Apple) kernel_task 14.40 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Microsoft Teams Helper (Renderer) (6) 1.02 GB (Microsoft Corporation) Google Chrome Helper (Renderer) (12) 669 MB (Google, Inc.) system_profiler (2) 479 MB (Apple) com.apple.WebKit.WebContent (7) 464 MB (Apple) EtreCheckPro 438 MB (Etresoft, Inc.) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) zoom.us 11 MB / 14 MB (Zoom Video Communications, Inc.) apsd 195 KB / 2 MB (Apple) mDNSResponder 2 MB / 234 KB (Apple) Spotify 2 MB / 29 KB (Spotify) com.apple.WebKit.Networking 531 KB / 12 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Microsoft Teams Helper (Renderer) (6) 20 (Microsoft Corporation) zoom.us 19 (Zoom Video Communications, Inc.) WindowServer 10 (Apple) coreaudiod 5 (Apple) DropboxMacUpdate 4 (Dropbox, Inc.) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 125 MB Used RAM: 9.46 GB Cached files: 6.42 GB Available RAM: 6.54 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-12-13 Camera Settings (3.0.23) 2021-12-15 Core Services Application Configuration Data 12.0 (120.73) 2022-01-10 macOS 12.1 (12.1) 2022-01-12 Google Drive (1.3.16.180) 2022-01-13 Zoom (5.9.1.3506) 2022-01-14 Microsoft AutoUpdate (4.43.22011101) 2022-01-14 Microsoft OneNote (16.57.22011101) 2022-01-19 Microsoft PowerPoint (16.57.22011101) 2022-01-19 WhatsApp (2.2149.4) 2022-01-20 Microsoft Excel (16.57.22011101) 2022-01-20 Microsoft Outlook (16.57.22011101) 2022-01-20 Microsoft Word (16.57.22011101) 2022-01-21 MRTConfigData (1.86) 2022-01-27 XProtectPlistConfigData (2154) 2022-01-28 Microsoft Teams (1.00.502570) 2022-01-30 Live Home 3D (4.3) 2022-02-02 Twitter (8.97.3) Diagnostics Information (past 7-30 days): 2022-02-03 07:37:54 Kernel Panic Details: panic(cpu 0 caller 0xffffff80129d78d3): Kernel trap at 0xffffff7fab032 492, type 14=page fault, registers: Panicked task 0xffffff903f43c6a0: 6 threads: pid 159: displaypolicyd 3rd party kernel extensions: com.avatron.AVExFramebuffer com.avatron.AVExVideo 2022-02-02 20:22:44 OneDrive - Crash Executable: /Applications/OneDrive.app 2022-02-02 20:05:48 Kernel Panic Details: panic(cpu 0 caller 0xffffff801f9d78d3): Kernel trap at 0xffffff7fb8032 492, type 14=page fault, registers: Panicked task 0xffffff904c45a000: 6 threads: pid 159: displaypolicyd 3rd party kernel extensions: com.avatron.AVExFramebuffer com.avatron.AVExVideo 2022-02-01 15:53:02 com.apple.WebKit.WebContent - High CPU Use (2 times) Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent End of report