EtreCheckPro version: 6.8.0 (68018) Report generated: 2023-03-07 12:17:02 Download EtreCheckPro from https://etrecheck.com Runtime: 4:39 Performance: Good Problem: Other problem Description: Internet connection become slow after a while but becomes fast again a fter a reboot. Major Issues:     Anything that appears on this list needs immediate attention.     Battery failure - Your battery is reporting that it needs to be serviced. Minor Issues:     These issues do not need immediate attention but they may indicate future problems or opportunities for improvement.     Heavy RAM usage - Apps are using a large amount of RAM.     High battery cycle count - Your battery may be losing capacity.     Clean up - There are orphan files that could be removed.     Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.     System modifications - There are a large number of system modifications running in the background.     Limited permissions - More information may be available with Full Disk Access.     Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information:     MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)         Status: Supported     MacBook Pro Model: MacBookPro14,1     2.3 GHz Dual-Core Intel Core i5 (i5-7360U) CPU: 2-core     16 GB RAM - Not upgradeable         BANK 0/DIMM0 - 8 GB LPDDR3 2133         BANK 1/DIMM0 - 8 GB LPDDR3 2133     Battery: Health = Service Battery - Cycle count = 1014 Video Information:     Intel Iris Plus Graphics 640 - VRAM: 1536 MB         Color LCD (built-in) 2880 x 1800 Drives:     disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes)     Internal PCI-Express 8.0 GT/s x4 NVM Express         disk0s1 - EFI [EFI] 315 MB         disk0s2 [APFS Container] 250.69 GB             disk1 [APFS Virtual drive] 250.69 GB (Shared by 6 volumes)                 disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (155.30 GB used)                 disk1s2 - Preboot (APFS) [APFS Preboot] (1.81 GB used)                 disk1s3 - Recovery (APFS) [Recovery] (1.13 GB used)                 disk1s4 - VM (APFS) [APFS VM] (2.15 GB used)                 disk1s5 (APFS) [APFS Container] (8.94 GB used)                     disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (8.94 GB used)                 disk1s6 - Update (APFS) (8 MB used) Mounted Volumes:     disk1s1 - Macintosh HD - Data [APFS Virtual drive]         Filesystem: APFS         Mount point: /System/Volumes/Data         Used: 155.30 GB         Shared values             Size: 250.69 GB             Free: 81.20 GB             Available: 94.38 GB     disk1s2 - Preboot [APFS Preboot]         Filesystem: APFS         Mount point: /System/Volumes/Preboot         Used: 1.81 GB         Shared values             Size: 250.69 GB             Free: 81.20 GB     disk1s4 - VM [APFS VM]         Filesystem: APFS         Mount point: /System/Volumes/VM         Used: 2.15 GB         Shared values             Size: 250.69 GB             Free: 81.20 GB     disk1s5s1 - Macintosh HD [APFS Snapshot]         Filesystem: APFS         Mount point: /         Read-only: Yes         Used: 8.94 GB         Shared values             Size: 250.69 GB             Free: 81.20 GB             Available: 94.38 GB     disk1s6 - Update         Filesystem: APFS         Mount point: /System/Volumes/Update         Used: 8 MB         Shared values             Size: 250.69 GB             Free: 81.20 GB Network:     Interface en0: Wi-Fi         802.11 a/b/g/n/ac     Interface bridge0: Thunderbolt Bridge System Software:     macOS Ventura 13.2.1 (22D68)     Time since boot: About 15 hours Configuration Files:     /etc/hosts - Count: 1 Notifications:     AntivirusforMac.app         5 notifications Security:     Gatekeeper: App Store and identified developers     System Integrity Protection: Enabled ⠨    Antivirus software: Apple and Bitdefender Unsigned Files:     Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist         Command: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart         Details: Exact match found in the legitimate list - probably OK     Launchd: /Library/LaunchDaemons/com.intel.haxm.plist         Executable: /Library/Extensions/intelhaxm.kext/Contents/Resources/haxm_start.sh         Details: Exact match found in the legitimate list - probably OK     Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist         Executable: /Library/Application Support/Citrix Receiver/ctxusbd         Details: Exact match found in the legitimate list - probably OK     Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist         Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac         Details: Exact match found in the legitimate list - probably OK     Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist         Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver         Details: Exact match found in the legitimate list - probably OK     Launchd: /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist         Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper         Details: Exact match found in the legitimate list - probably OK     Running app: /Library/Printers/Brother/Utilities/Server/USBserver.app/Contents/MacOS/USBserver     Running app: /Library/Printers/Brother/Utilities/Server/NETserver.app/Contents/MacOS/NETserver     Running app: /Library/Printers/Brother/Utilities/Server/WorkflowAppControl.app/Contents/MacOS/WorkflowAppControl     Running app: /Library/Printers/Brother/Utilities/Server/USBAppControl.app/Contents/MacOS/USBAppControl     Plugin: /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin     Apps: 13 Applications:     495 apps     53 x86-only apps     17 unsigned apps System Extensions:     [Running] Bitdefender.SPSE - version 1.5.7 (Bitdefender SRL - 2023-01-07)⠨        Application: /Applications/Bitdefender/BitdefenderAgent.app - version 1.5.7 (Bitdefender SRL - 2023-01-07)     [Not Loaded] com.bitdefender.vpn.neprovider - version 4.2.1 (Bitdefender SRL - 2022-12-15)⠨        Application: /Applications/Bitdefender/Bitdefender VPN.app - version 4.2.1 (Bitdefender SRL - 2022-12-15) Kernel Extensions:     /Library/Application Support/Citrix Receiver         [Not Loaded] CitrixGUSB.kext - com.citrix.kext.gusb (Citrix Systems, Inc., 12.9.0 - SDK 10.9)     /Library/Application Support/VirtualBox         [Not Loaded] VBoxDrv.kext - org.virtualbox.kext.VBoxDrv (Oracle America, Inc., 6.1.8)         [Not Loaded] VBoxNetAdp.kext - org.virtualbox.kext.VBoxNetAdp (Oracle America, Inc., 6.1.8)         [Not Loaded] VBoxNetFlt.kext - org.virtualbox.kext.VBoxNetFlt (Oracle America, Inc., 6.1.8)         [Not Loaded] VBoxUSB.kext - org.virtualbox.kext.VBoxUSB (Oracle America, Inc., 6.1.8)     /Library/Extensions         [Not Loaded] intelhaxm.kext - com.intel.kext.intelhaxm (Intel Corporation Apps, 6.2.1 - SDK 10.9) System Launch Daemons:     [Not Loaded] 39 Apple tasks     [Loaded] 187 Apple tasks     [Running] 159 Apple tasks     [Other] One Apple task System Launch Agents:     [Not Loaded] 21 Apple tasks     [Loaded] 178 Apple tasks     [Running] 193 Apple tasks Launch Daemons:     [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-07)         Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator     [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-07)         Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper     [Not Loaded] com.bitdefender.agent.plist (Bitdefender SRL - installed 2023-01-07)         Executable: /Library/Bitdefender/Central/Agent/bdagentd     [Loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2022-10-21)         Executable: /Library/Bitdefender/AVP/antivirus.bundle/BDUpgDaemon     [Loaded] com.citrix.ctxusbd.plist (Not signed - installed 2018-10-22)         Executable: /Library/Application Support/Citrix Receiver/ctxusbd     [Loaded] com.intel.haxm.plist (Not signed - installed 2017-08-21)         Executable: /Library/Extensions/intelhaxm.kext/Contents/Resources/haxm_start.sh     [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-02-15)         Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper         Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app     [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-02-15)         Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper     [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-05-27)         Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper     [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2023-02-23)         Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon     [Not Loaded] com.oracle.java.Helper-Tool.plist (Not signed - installed )     [Loaded] com.wdc.WDPrivilegedHelper.plist (Not signed - installed 2021-06-08)         Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper     [Not Loaded] org.virtualbox.startup.plist (Not signed - installed 2020-06-01)         Command: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart     [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-02-20)         Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents:     [Loaded] ai.krisp.krispMac.cameraAssistant.plist (Krisp Technologies, Inc. - installed 2021-07-01)         Executable: /Library/CoreMediaIO/Plug-Ins/DAL/KrispCamera.plugin/Contents/Resources/KrispAssistant     [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-07)         Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper     [Running] com.bitdefender.antivirusformac.plist (Bitdefender SRL - installed 2022-11-01)         Executable: /Applications/Bitdefender/AntivirusforMac.app/Contents/MacOS/AntivirusforMac     [Running] com.brother.LOGINserver.plist (Not signed - installed 2018-10-18)         Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGINserver     [Loaded] com.citrix.AuthManager_Mac.plist (Not signed - installed 2018-03-16)         Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac     [Other] com.citrix.ReceiverHelper.plist (Not signed - installed 2018-03-16)         Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper     [Other] com.citrix.ServiceRecords.plist (Not signed - installed 2018-03-16)         Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords     [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-02-13)         Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent         Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app     [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-02-15)         Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents:     [Other] com.amazon.music.plist (Not signed - installed 2017-12-27)         Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper     [Not Loaded] com.amazon.music.startup.plist (Not signed - installed 2017-12-27)     [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2018-01-13)         Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate     [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-27)         Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded     [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-27)         Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost     [Not Loaded] org.virtualbox.vboxwebsrv.plist (Oracle America, Inc. - installed 2020-06-01)         Executable: /Applications/VirtualBox.app/Contents/MacOS/vboxwebsrv User Login Items:     [Not Loaded] Bitdefender VPN Helper (Bitdefender SRL - installed 2022-12-15)         Modern Login Item         /Applications/Bitdefender/Bitdefender VPN.app/Contents/Library/LoginItems/Bitdefender VPN Helper.app     [Not Loaded] StartUpHelper (Spotify - installed 2023-02-23)         Modern Login Item         /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app     [Running] WDSecurityHelper (Western Digital Corporation Branded Products Group - installed 2021-06-08)         Application         /Applications/WD Security.app/Contents/WDSecurityHelper.app     [Loaded] Android File Transfer Agent (Google, Inc. - installed 2017-11-01)         Application         ~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app App Extensions:     Ad-blockers:         AdBlock Engine - /Applications/AdBlock.app         Anti-tracker Engine - /Applications/Bitdefender/AntivirusforMac.app         ABP - /Applications/Adblock Plus.app     Photo editing extensions:         Polarr Pro - /Applications/Polarr Pro Photo Editor.app     Share services:         Telegram - /Applications/Telegram.app         OneNote - /Applications/Microsoft OneNote.app     Safari extensions:         Anti-tracker Icon - /Applications/Bitdefender/AntivirusforMac.app         Grammarly for Safari - /Applications/Grammarly for Safari.app         PayPal Honey - /Applications/PayPal Honey.app         TrafficLight - /Applications/Bitdefender/AntivirusforMac.app         ABP Control Panel - /Applications/Adblock Plus.app         AdBlock Icon - /Applications/AdBlock.app     QuickLook Previews:         EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app             com.etresoft.etrecheck4 *.etrecheck Internet Plug-ins:     CitrixICAClientPlugIn: 12.9.0 (? - installed 2018-03-31)     AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-15)     AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-15) Audio Plug-ins:     MSTeamsAudioDevice: 2020.42.00.9 (Microsoft Corporation - installed 2020-10-13)     KrispAudio: 1.23.7 (Krisp Technologies, Inc. - installed 2021-07-01) CoreMediaIO Plug-ins:     KrispCamera: 1.13.5 (Krisp Technologies, Inc. - installed 2021-07-01) Backup:     Time Machine information is limited without Full Disk Access     Destinations:         T7 [Local] (Last used)     7 local snapshots     Oldest local snapshot: 2021-06-09 20:51:42     Last local snapshot: 2023-03-07 11:27:38 Performance:     System Load: 2.90 (1 min ago) 2.50 (5 min ago) 2.14 (15 min ago)     Nominal I/O usage: 0.23 MB/s     File system: 53.11 seconds     Write speed: 1132 MB/s     Read speed: 2479 MB/s CPU Usage Snapshot:     Type Overall     System: 9 %     User: 19 %     Idle: 72 % Top Processes Snapshot by CPU:     Process (count) CPU (Source - Location)     com.apple.WebKit.WebContent (7) 40.24 % (Apple)     WindowServer 18.70 % (Apple)     EtreCheckPro 14.54 % (Etresoft, Inc.)     Safari 6.96 % (Apple)     kernel_task 6.90 % (Apple) Top Processes Snapshot by Memory:     Process (count) RAM usage (Source - Location)     Google Chrome Helper (Renderer) (17) 2.17 GB (Google LLC)     com.apple.WebKit.WebContent (7) 2.02 GB (Apple)     BDLDaemon 917 MB (Bitdefender SRL)     EtreCheckPro 822 MB (Etresoft, Inc.)     kernel_task 609 MB (Apple) Top Processes Snapshot by Network Use:     Process Input / Output (Source - Location)     com.apple.WebKit.Networking 673 KB / 878 KB (Apple)     mDNSResponder 1 MB / 302 KB (Apple)     apsd 20 KB / 135 KB (Apple)     trustd 96 KB / 13 KB (Apple)     netbiosd 36 KB / 15 KB (Apple) Top Processes Snapshot by Energy Use:     Process (count) Energy (0-100) (Source - Location)     Google Chrome 6 (Google LLC)     WindowServer 5 (Apple)     Google Chrome Helper (Renderer) (17) 4 (Google LLC)     Google Chrome Helper (GPU) 3 (Google LLC)     Safari 0 (Apple) Virtual Memory Information:     Physical RAM: 16 GB     Free RAM: 65 MB     Used RAM: 10.92 GB     Cached files: 5.01 GB     Available RAM: 5.08 GB     Swap Used: 38 MB Software Installs (past 60 days):     Install Date Name (Version)     2023-01-21 macOS 13.1 (13.1)     2023-01-21 PayPal Honey (15.6.4)     2023-01-27 Adobe Acrobat Reader (22.003.20314) (22.003.20314)     2023-02-15 Microsoft AutoUpdate (4.56.23021201)     2023-02-20 Zoom (5.13.7.15481)     2023-02-23 XProtectPlistConfigData (2166)     2023-02-23 macOS 13.2.1 (13.2.1)     2023-02-23 Microsoft Teams (1.00.601159)     2023-03-04 XProtectPayloads (91) Clean up:     /Library/LaunchAgents/com.citrix.ReceiverHelper.plist         /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper         Executable not found     ~/Library/LaunchAgents/com.amazon.music.plist         /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper         Executable not found     /Library/LaunchAgents/com.citrix.ServiceRecords.plist         /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords         Executable not found Diagnostics Information (past 7-30 days):     2023-03-06 21:10:57 AntivirusforMac.app - High CPU Use         Executable: /Applications/Bitdefender/AntivirusforMac.app     2023-03-01 16:08:36 com.apple.WebKit.WebContent - High CPU Use (2 times)         Executable: /Volumes/VOLUME/*/W**************k/V******s/A/X*********s/c*****************************c/C******s/M***S/c*************************t     2023-03-01 13:48:20 signpost_reporter - High CPU Use (2 times)         Executable: /usr/libexec/signpost_reporter End of report