EtreCheck version: 5.7.2 (5247) Report generated: 2023-04-12 13:05:52 Download EtreCheck from https://etrecheck.com Runtime: 4:07 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Beachballing Description: runaway process using 97% of cpu Major Issues: Anything that appears on this list needs immediate attention. Battery failure - Your battery is reporting that it needs to be serviced. Runaway process - A process is using a large percentage of your CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. SSD too slow - SSD is showing poor performance. No Time Machine backup - Time Machine backup not found. High battery cycle count - Your battery may be losing capacity. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Vintage hardware - This computer may be considered vintage. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Air (11-inch, Mid 2013) - Vintage! MacBook Air Model: MacBookAir6,1 1.3 GHz Dual-Core Intel Core i5 (i5-4250U) CPU: 2-core 4 GB RAM - Not upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Service Battery - Cycle count = 2080 Video Information: Intel HD Graphics 5000 - VRAM: 1536 MB Color LCD 1366 x 768 Drives: disk0 - APPLE SSD TS0128F 121.33 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 121.12 GB disk1 [APFS Virtual drive] 121.12 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 50.83 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 997 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) disk1s5 (APFS) [APFS Container] (Shared) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used) disk1s6 - Update (APFS) (Shared - 10 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 121.12 GB (Shared - 50.83 GB used, 66.58 GB available, 49.99 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Preboot [APFS Preboot] 121.12 GB (Shared - 997 MB used, 49.99 GB free) APFS Mount point: /System/Volumes/Preboot disk1s3 - Recovery [Recovery] 121.12 GB (Shared - 623 MB used, 49.99 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 121.12 GB (Shared - 3.22 GB used, 49.99 GB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 121.12 GB (Shared - 15.33 GB used, 66.58 GB available, 49.99 GB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 121.12 GB (Shared - 10 MB used, 49.99 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en4: HUAWEI_MOBILE Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: iPhone Interface en2: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Big Sur 11.7.5 (20G1225) Time since boot: About 9 days Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Kernel Extensions: /Library/Extensions hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 242 Apple tasks [Running] 75 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 239 Apple tasks [Running] 85 Apple tasks [Other] 2 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-08) [Not Loaded] com.apple.AuthenticationServicesCore.AuthenticationServicesAgent.plist (Apple - installed 2023-04-09) [Loaded] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2023-02-07) [Not Loaded] com.oracle.java.Java-Updater.plist (VB5E2TV963 - installed 2021-06-22) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2021-11-11) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2021-11-11) [Running] com.huawei.mbbservice.plist (Xi'an Zhaoge Electronic Information Technology Co. Ltd. - installed 2022-08-14) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2023-04-11) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2023-02-07) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2021-06-22) [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-04-09) User Launch Agents: [Loaded] com.macpaw.CleanMyMac4.Updater.plist (MacPaw Inc. - installed 2023-03-28) User Login Items: [Running] CleanMyMac X HealthMonitor (MacPaw Inc. - installed 2023-04-03) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X HealthMonitor.app [Running] CleanMyMac X Menu (MacPaw Inc. - installed 2023-04-03) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app [Not Loaded] Autoupdate (MacPaw Inc. - installed 2023-04-03) Modern Login Item /Applications/CleanMyMac X.app/Contents/Library/LoginItems/CleanMyMac X Menu.app/Contents/Frameworks/DevMateKit.framework/Versions/A/Resources/Autoupdate.app [Not Loaded] NordVPNLauncher (App Store - installed 2021-11-23) Modern Login Item /Applications/NordVPN IKE.app/Contents/Library/LoginItems/NordVPNLauncher.app [Not Loaded] iStat Menus Agent (App Store - installed 2023-02-15) Modern Login Item /Applications/iStat Menus.app/Contents/Library/LoginItems/iStat Menus Agent.app [Not Loaded] iStat Menus Status (App Store - installed 2023-02-15) Modern Login Item /Applications/iStat Menus.app/Contents/Library/LoginItems/iStat Menus Status.app Internet Plug-ins: JavaAppletPlugin: Java 8 Update 301 build 09 (? - installed 2023-03-13) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-16) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-16) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: AirBeamTVAudio: 2.2 (AirBeamTV BV - installed 2018-11-02) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Java (? - installed 2021-06-09) Backup: Time Machine information not available without Full Drive Access. 12 local snapshots Oldest local snapshot: 2022-11-15 17:44:37 Last local snapshot: 2023-04-12 11:58:41 Performance: System Load: 14.47 (1 min ago) 17.89 (5 min ago) 11.54 (15 min ago) Nominal I/O speed: 21.04 MB/s File system: 63.75 seconds Write speed: 218 MB/s Read speed: 303 MB/s CPU Usage Snapshot: Type Overall System: 14 % User: 22 % Idle: 64 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 99.01 % (?) trustd 33.77 % (Apple) EtreCheck 8.66 % (App Store) firefox 2.20 % (Mozilla Corporation) zoom.us 0.92 % (Zoom Video Communications, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) firefox 74 MB (Mozilla Corporation) EtreCheck 38 MB (App Store) WhatsApp 19 MB (WhatsApp Inc.) CleanMyMac X HealthMonitor.app 15 MB (MacPaw Inc.) CleanMyMac X Menu.app 12 MB (MacPaw Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 22 MB / 6 MB (?) zoom.us 50 KB / 22 KB (Zoom Video Communications, Inc.) rapportd 8 KB / 2 KB (Apple) firefox 1 KB / 2 KB (Mozilla Corporation) Dock 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 39 MB Used RAM: 3.46 GB Cached files: 519 MB Available RAM: 558 MB Swap Used: 1.07 GB Software Installs (past 30 days): Install Date Name (Version) 2023-04-01 XProtectPayloads (95) 2023-04-01 XProtectPlistConfigData (2167) 2023-04-03 macOS 11.7.5 (11.7.5) 2023-04-04 MRTConfigData (1.93) 2023-04-04 NordVPN (8.1.1) 2023-04-09 Zoom (5.14.2.17213) 2023-04-09 Safari (16.4.1) 2023-04-11 Malwarebytes for Mac Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report