EtreCheck version: 5.5.5 (5111)
Report generated: 2020-06-15 13:38:43
Download EtreCheck from https://etrecheck.com
Runtime: 2:13
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled

Problem: Other problem
Description: 
unable to load various sites in Safari that start https:// on iMac usi
ng Mac OS 10.15.5, so also unable to access any google accounts or Fac
ebook or YouTube.

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Unsigned files - There are unsigned software files installed that could be adware and should be reviewed.
  More than one antivirus app - This machine has multiple antivirus apps installed.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware.
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  System modifications - There are a large number of system modifications running in the background.
  32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina".
  Limited drive access - More information may be available with Full Drive Access.
  Kernel extensions present - This machine has kernel extensions that may not work in the future.
  Sharing enabled - This machine has sharing services enabled that could be a security risk.

Hardware Information:
  iMac (Retina 4K, 21.5-inch, 2017)
  iMac Model: iMac18,2
  3.4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core
  8 RAM - Upgradeable by an Apple Authorized Service Provider
    BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400  
    BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400  

Video Information:
  Radeon Pro 560 - VRAM: 4 GB
    iMac (built-in) 4096 x 2304

Drives:
  disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) 
  Internal SATA 3 Gigabit Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Fusion Drive] 1000.00 GB
      disk2 [APFS Virtual drive] 1.03 TB (Shared by 5 volumes)
        disk2s1 - M************  Data (APFS) [APFS Virtual drive] (Shared - 625.20 GB used)
        disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)
        disk2s3 - Recovery (APFS) [Recovery] (Shared)
        disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
        disk2s5 - Macintosh HD (APFS) (Shared - 11.21 GB used)

  disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) 
  Internal PCI-Express 8.0 GT/s x2 NVM Express
    disk1s1 - EFI [EFI] 315 MB
    disk1s2 [APFS Fusion Drive] 27.69 GB
      disk2 [APFS Virtual drive] 1.03 TB (Shared by 5 volumes)
        disk2s1 - M************  Data (APFS) [APFS Virtual drive] (Shared - 625.20 GB used)
        disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)
        disk2s3 - Recovery (APFS) [Recovery] (Shared)
        disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
        disk2s5 - Macintosh HD (APFS) (Shared - 11.21 GB used)

Mounted Volumes:
  disk2s1 - M************  Data [APFS Virtual drive]
    1.03 TB (Shared - 625.20 GB used, 409.14 GB available, 383.99 GB free)
    APFS
    Mount point: /System/Volumes/Data

  disk2s4 - VM [APFS VM]
    1.03 TB (Shared - 2.15 GB used, 383.99 GB free)
    APFS
    Mount point: /private/var/vm

  disk2s5 - Macintosh HD
    1.03 TB (Shared - 11.21 GB used, 409.14 GB available, 383.99 GB free)
    APFS
    Mount point: /
    Read-only: Yes

Network:
  Interface utun2: AVG Secure VPN
  Interface en0: Ethernet
  Interface en1: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en4: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge

  File sharing: Enabled

System Software:
  macOS Catalina 10.15.5 (19F101) 
  Time since boot: About 16 hours

Configuration Profiles:
  This computer has configuration profiles installed.

Notifications:
  Notifications not available without Full Drive Access.

Security:
  System Status
  Gatekeeper: Enabled
  System Integrity Protection: Enabled

  Antivirus software: Apple, AVG, and Trusteer

  File sharing: Enabled

Unsigned Files:
  Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.avg.uninstall.plist
    Executable: /Library/Application Support/AVGAntivirus/autouninstall/autouninstall.sh
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.avg.hub.schedule.plist
    Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.avg.init.plist
    Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/init.sh
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.avg.osx.securevpn.update.plist
    Executable: /Library/Application Support/AvgSecureVpn/components/update/update.sh

  Launchd: /Library/LaunchDaemons/org.macosforge.xquartz.privileged_startx.plist
    Executable: /opt/X11/libexec/privileged_startx -d /opt/X11/lib/X11/xinit/privileged_startx.d
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchAgents/com.avg.userinit.plist
    Executable: /Applications/AVGAntivirus.app/Contents/Backend/hub/userinit.sh
    Details: Exact match found in the whitelist - probably OK

  Launchd: ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist
    Executable: /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framework/Versions/A/Support/CSConfigDotMacCert -l ~/Library/Logs/CSConfigDotMacCert.log -u r*****g@m****m -t SharedServices -s

  Launchd: ~/Library/LaunchAgents/com.avg.osx.securevpn.home.userinit.plist
    Executable: ~/Library/Application Support/AvgSecureVpn/hub/userinit.sh
    Details: Executable file is not accessible without Full Drive Access

  Launchd: /Library/LaunchDaemons/com.avg.osx.securevpn.uninstall.plist
    Executable: /Library/Application Support/AvgSecureVpn/hub/autouninstall.sh

  Launchd: /Library/LaunchDaemons/com.avg.osx.securevpn.init.plist
    Executable: /Library/Application Support/AvgSecureVpn/hub/init.sh

  Launchd: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/com.avg.hub.schedule.plist
    Executable: /Library/Application Support/AVGHUB/com.avg.hub.app/Contents/scripts/schedule.sh --ttl 14400
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/Application Support/AvgSecureVpn/hub/launchd/com.avg.osx.securevpn.racoonrun.plist
    Executable: /Library/Application Support/AvgSecureVpn/hub/modules/030_racoonrun.sh backup

  Launchd: /Library/LaunchAgents/org.macosforge.xquartz.startx.plist
    Executable: /opt/X11/libexec/launchd_startx /opt/X11/bin/startx -- /opt/X11/bin/Xquartz
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchDaemons/com.avg.update.plist
    Executable: /Applications/AVGAntivirus.app/Contents/Backend/scripts/update/update.sh
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist
    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist
    Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
    Details: Exact match found in the whitelist - probably OK

  Launchd: /Library/LaunchAgents/com.avg.osx.securevpn.userinit.plist
    Executable: /Library/Application Support/AvgSecureVpn/hub/userinit.sh

  Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin
  Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin
  Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin
  Plugin: /Library/Internet Plug-Ins/Silverlight.plugin
  Plugin: /Library/Internet Plug-Ins/DirectorShockwave.plugin
  Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin

  Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane
  Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane

  Apps: 4

32-bit Applications:
  77 32-bit apps

Kernel Extensions:
  /Applications/AVGAntivirus.app
    AVGFileShield.kext (4.0.0 - SDK 10.12)
    AVGPacketForwarder.kext (2.1 - SDK 10.12)

  /Applications/VMware Fusion.app
    VMwareVMCI.kext (11.1.1)
    vmioplug.kext (11.1.1)
    vmnet.kext (11.1.1)
    vmmon.kext (11.1.1)

  /Library/Extensions
    VBoxDrv.kext (4.1.2)
    VBoxNetAdp.kext (4.1.2)
    VBoxNetFlt.kext (4.1.2)
    VBoxUSB.kext (4.1.2)

Startup Items:
  VirtualBox Path: /Library/StartupItems/VirtualBox 

System Launch Agents:
  [Not Loaded]  16 Apple tasks
  [Loaded]  179 Apple tasks
  [Running]  118 Apple tasks

System Launch Daemons:
  [Not Loaded]  33 Apple tasks
  [Loaded]  174 Apple tasks
  [Running]  129 Apple tasks
  [Other]  One Apple task

Launch Agents:
  [Not Loaded] com.avg.hub.plist (AVG Technologies CZ, s.r.o. - installed 2020-03-27)
  [Running] com.avg.osx.securevpn.notifications.alerts.plist (AVG Technologies CZ, s.r.o. - installed 2020-06-14)
  [Running] com.avg.osx.securevpn.notifications.banners.plist (AVG Technologies CZ, s.r.o. - installed 2020-06-14)
  [Running] com.avg.osx.securevpn.update-agent.plist (AVG Technologies CZ, s.r.o. - installed 2020-06-14)
  [Loaded] com.avg.osx.securevpn.userinit.plist (? 5afcfda4  - installed 2020-06-14)
  [Not Loaded] com.avg.tuneup.plist (AVG Technologies CZ, s.r.o. - installed 2020-02-11)
  [Not Loaded] com.avg.tuneup.update.plist (AVG Technologies CZ, s.r.o. - installed 2020-02-11)
  [Loaded] com.avg.userinit.plist (? 3ed33f6f  - installed 2020-05-26)
  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-21)
  [Not Loaded] com.oracle.java.Java-Updater.plist (? 9d4febd4  - installed 2017-12-11)
  [Not Loaded] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2019-10-27)
  [Loaded] org.macosforge.xquartz.startx.plist (? 8c13f787  - installed 2016-10-26)

Launch Daemons:
  [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-05-22)
  [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19)
  [Not Loaded] com.avg.hub.schedule.plist (? a81c8beb  - installed 2020-03-27)
  [Not Loaded] com.avg.hub.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2020-03-27)
  [Loaded] com.avg.init.plist (? b7d61217  - installed 2020-05-26)
  [Loaded] com.avg.osx.securevpn.init.plist (? 3f17609e  - installed 2020-06-14)
  [Loaded] com.avg.osx.securevpn.uninstall.plist (? 187f49cc  - installed 2020-06-14)
  [Loaded] com.avg.osx.securevpn.update.plist (? f634a401  - installed 2020-06-14)
  [Not Loaded] com.avg.tuneup.engine.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2020-02-11)
  [Not Loaded] com.avg.tuneup.services.submit.plist (AVG Technologies CZ, s.r.o. - installed 2020-02-11)
  [Not Loaded] com.avg.tuneup.services.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2020-02-11)
  [Not Loaded] com.avg.tuneup.uninstall.plist (AVG Technologies CZ, s.r.o. - installed 2020-02-11)
  [Not Loaded] com.avg.tuneup.update.xpc.plist (AVG Technologies CZ, s.r.o. - installed 2020-02-11)
  [Loaded] com.avg.uninstall.plist (? 70fb3cd  - installed 2019-09-17)
  [Loaded] com.avg.update.plist (? 3d634b49  - installed 2020-05-26)
  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-09-11)
  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-03-09)
  [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2  - installed 2017-12-11)
  [Running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2019-06-13)
  [Loaded] org.macosforge.xquartz.privileged_startx.plist (? e9b47e8e  - installed 2016-10-26)

User Launch Agents:
  [Other] com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist (? 0  - installed 2011-09-09)
  [Loaded] com.avg.osx.securevpn.home.userinit.plist (? 0  - installed 2020-06-14)
  [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21)
  [Loaded] com.logos.LogosIndexer.plist (Faithlife Corporation - installed 2014-01-09)

User Login Items:
  [Running] XSJ59WMJBM.com.avg.osx.securevpn.helper (AVG Technologies CZ, s.r.o. - installed 2020-01-16)
    Modern Login Item
    /Applications/AVG Secure VPN.app/Contents/Library/LoginItems/XSJ59WMJBM.com.avg.osx.securevpn.helper.app

  [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2017-12-11)
    Modern Login Item
    /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app

  [Running] Garmin Express Service (Garmin International - installed 2019-05-21)
    Modern Login Item
    /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app

  [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-19)
    Modern Login Item
    /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app

  [Not Loaded] HP Device Monitor (HP Inc. - installed 2020-01-05)
    Modern Login Item
    /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app

  [Not Loaded] HP Product Research (HP Inc. - installed 2020-01-05)
    Modern Login Item
    /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app

Internet Plug-ins:
  Flip4Mac WMV Plugin: 2.4.0.11 (? - installed 2017-12-11)
  FlashPlayer-10.6: 32.0.0.387 (Adobe Inc. - installed 2020-06-14)
  iPhotoPhotocast: 7.0 (Apple - installed 2017-12-11)
  Flash Player: 32.0.0.387 (Adobe Inc. - installed 2020-06-14)
  ZoomUsPlugIn: 5.0.2 (24030.0508) (Zoom Video Communications, Inc. - installed 2020-05-13)
  OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2017-12-11)
  GarminGpsControl: 4.0.4.0 Release (? - installed 2017-12-11)
  Silverlight: 5.1.50901.0 (? - installed 2017-12-11)
  DirectorShockwave: 11.5.1r601 (? - installed 2017-12-11)
  JavaAppletPlugin: Java 8 Update 131 build 11 (? - installed 2017-12-11)

User Internet Plug-ins:
  User Internet Plug-ins need Full Drive Access

User Audio Plug-ins:
  User Audio Plug-ins need Full Drive Access

User iTunes Plug-ins:
  User iTunes Plug-ins need Full Drive Access

Safari Extensions:
  Rapport Content Blocker (Trusteer LTD - installed 2019-12-11)
  Rapport Extension (Trusteer LTD - installed 2019-12-11)

3rd Party Preference Panes:
  Flash Player (Adobe Inc. - installed 2020-05-22)
  Flip4Mac WMV (? - installed 2011-06-30)
  Java (? - installed 2017-06-13)
  Trusteer Endpoint Protection (Trusteer LTD - installed 2019-07-17)

Time Machine:
  Time Machine information not available without Full Drive Access.
  21 local snapshots
  Oldest local snapshot: 2020-06-14 13:20:30
  Last local snapshot: 2020-06-15 12:40:51

Performance:
  System Load: 1.58 (1 min ago) 2.72 (5 min ago) 2.04 (15 min ago)
  Nominal I/O speed: 0.84 MB/s
  File system: 23.86 seconds
  Write speed: 428 MB/s
  Read speed: 1310 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 7 %
  User: 16 %
  Idle: 77 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  Other processes 67.28 % (?)
  trustd 18.13 % (Apple)
  EtreCheck 6.72 % (App Store)
  CoreServicesUIAgent 1.17 % (Apple)
  AXVisualSupportAgent 0.05 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  EtreCheck 537 MB (App Store)
  Dropbox 266 MB (Dropbox, Inc.)
  AVG Secure VPN 129 MB (AVG Technologies CZ, s.r.o.)
  Finder 83 MB (Apple)
  Safari 76 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  Other processes 5 MB / 842 KB (?)
  Dropbox 30 KB / 57 KB (Dropbox, Inc.)
  SystemUIServer 0 B / 64 B (Apple)
  spindump_agent 0 B / 0 B (Apple)
  backgroundtaskmanagementagent 0 B / 0 B (Apple)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 85 MB
  Used RAM: 4.94 GB
  Cached files: 2.97 GB

  Available RAM: 3.06 GB
  Swap Used: 0 B

Software Installs (past 30 days):
  Install Date Name (Version)
  2020-05-30 HP Smart (5.0)
  2020-05-30 macOS Catalina 10.15.5 Update
  2020-06-02 macOS Catalina 10.15.5 Supplemental Update
  2020-06-02 Gatekeeper Compatibility Data (1.0)
  2020-06-12 MRTConfigData (1.62)
  2020-06-12 XProtectPlistConfigData (2123)
  2020-06-14 Adobe Flash Player
  2020-06-14 EtreCheck (5.5.5)
  2020-06-15 CalcMadeEasy (28)

Clean up:
  ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist
    /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framework/Versions/A/Support/CSConfigDotMacCert
    Executable not found

Diagnostics Information (past 7-30 days):
  Directory /Library/Logs/DiagnosticReports is not accessible.
  Enable Full Drive Access to see more information.

End of report