EtreCheckPro version: 6.3.1 (6D012) Report generated: 2020-08-26 13:45:59 Download EtreCheckPro from https://etrecheck.com Runtime: 13:25 Performance: Poor Problem: Beachballing Description: computer very slow when doing anything, often says application not res ponding etc Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This machine has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This machine has multiple antivirus apps installed. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work on current versions of the operating system. Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 4K, 21.5-inch, 2019) iMac Model: iMac19,2 3.60 GHz Quad-Core Intel Core i3 (i3-8100) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2400 BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2400 Video Information: Radeon Pro 555X - VRAM: 2 GB iMac (built-in) 4096 x 2304 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 145.72 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 82 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.06 GB used) disk2 - WD 3200BEV External 320.07 GB External USB 480 Mbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - Untitled (Journaled HFS+) 319.73 GB (250.93 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 145.72 GB used, 864.15 GB available, 838.11 GB free) APFS Mount point: /System/Volumes/Data disk1s3 - Recovery [Recovery] 1000.00 GB (Shared - 529 MB used, 838.11 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 4.30 GB used, 838.11 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 11.06 GB used, 864.15 GB available, 838.11 GB free) APFS Mount point: / Read-only: Yes disk2s2 - Untitled 319.73 GB (250.93 GB used, 68.80 GB free) Journaled HFS+ Mount point: /Volumes/Untitled Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 8.86 GB available iCloud Status: one pending file System Software: macOS Catalina 10.15.6 (19G73) Time since boot: Less than an hour Notifications: Tomato One.app 5 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: CleanMyMac, McAfee, Trusteer, and Apple Unsigned Files: Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.panamfs.help.agent.plist Executable: /Library/Printers/Panasonic/Help/registerHelp /Library/Printers/Panasonic/Help/PanasonicMccFaxHelp.bundle /Library/Printers/Panasonic/Help/M_H0JDHLZMZ.bundle Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.panamfs.secureprint.agent.plist Executable: /Applications/Panasonic MFS/Panasonic_MFS_SecurePrint.app/Contents/MacOS/Panasonic_MFS_SecurePrint -login Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist Executable: ~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app --args -scheduled Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Details: Close match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.mcafee.agent.cma.plist Executable: /Library/McAfee/cma/bin/launchcma Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.sierrawireless.SwitchTool.plist Executable: /Library/Sierra/SierraDevSupport Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.fitbit.galileod.plist Executable: /Library/Application Support/Fitbit Connect/galileod Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin Plugin: /Library/Internet Plug-Ins/Musicnotes.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 2 32-bit Applications: 39 32-bit apps Kernel Extensions: /Library/Extensions [Not Loaded] ZTEUSBCDCACMData.kext (ZTEDriver_MacV1.3.13) [Not Loaded] ZTEUSBMassStorageFilter.kext (ZTEDriver_MacV1.3.13) [Not Loaded] NovatelWirelessWWAN.kext (v3.0.23 (001)) [Not Loaded] SierraDIPSupport.kext (1.0.0.7) [Not Loaded] SierraFSRSupport.kext (3.0.0.2) [Not Loaded] SierraHSRSupport.kext (3.0.0.14) [Not Loaded] SierraIPDirect.kext (1.1.4) Startup Items: Panasonic_MFS_PushServer Path: /Library/StartupItems/Panasonic_MFS_PushServer cma Path: /Library/StartupItems/cma Panasonic_LPD Path: /Library/StartupItems/Panasonic_LPD System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 164 Apple tasks [Running] 133 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 175 Apple tasks [Running] 126 Apple tasks [Other] One Apple task Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-08-10) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-08-21) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-08-21) [Other] com.mcafee.menulet.plist (McAfee, Inc. - installed 2014-10-09) [Other] com.mcafee.reporter.plist (McAfee, Inc. - installed 2014-10-09) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-08-17) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-08-17) [Not Loaded] com.oracle.java.Java-Updater.plist (? 62ef9fc2 - installed 2020-03-12) [Other] com.panamfs.help.agent.plist (? 3f2a2732 - installed 2014-09-08) [Other] com.panamfs.secureprint.agent.plist (? 3d1cd90b - installed 2014-09-08) [Not Loaded] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2019-10-27) Launch Daemons: [Running] com.80pct.FreedomHelper.plist (Eighty Percent Solutions Corporation - installed 2020-03-23) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-07-25) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Other] com.fitbit.galileod.plist (? 485714a8 - installed 2015-10-30) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-08-21) [Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2019-07-08) [Other] com.mcafee.agent.cma.plist (? b96597a1 - installed 2014-10-09) [Other] com.mcafee.ssm.Eupdate.plist (McAfee, Inc. - installed 2014-10-09) [Other] com.mcafee.ssm.ScanFactory.plist (McAfee, Inc. - installed 2014-10-09) [Other] com.mcafee.ssm.ScanManager.plist (McAfee, Inc. - installed 2014-10-09) [Other] com.mcafee.virusscan.fmpd.plist (McAfee, Inc. - installed 2014-10-09) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-08-17) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-08-17) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-08-17) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-07-13) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-08-22) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2020-03-12) [Running] com.sierrawireless.SwitchTool.plist (? f4fe8c02 - installed 2010-10-22) [Running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2019-10-27) [Not Loaded] org.eyebeam.SelfControl.plist (Charlie Stigler - installed 2018-09-19) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2011-01-26) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22) [Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (? 0 - installed 2018-10-28) User Login Items: [Running] Dropbox (Dropbox, Inc. - installed 2020-08-17) Application /Applications/Dropbox.app [Running] Google Chrome (Google, Inc. - installed 2020-08-19) Application /Applications/Google Chrome.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-08-17) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-08-17) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] RescueTime Helper (RescueTime, Inc - installed 2018-11-05) Modern Login Item /Applications/RescueTime.app/Contents/Library/LoginItems/RescueTime Helper.app [Loaded] StartUpHelper (Spotify - installed 2020-08-17) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: iPhotoPhotocast: 7.0 (Apple - installed 2010-04-07) FlashPlayer-10.6: 32.0.0.414 (Adobe Inc. - installed 2020-08-17) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-08-20) AdobePDFViewer: 20.012.20043 (Adobe Systems, Inc. - installed 2020-08-20) Flash Player: 32.0.0.414 (Adobe Inc. - installed 2020-08-17) ZoomUsPlugIn: 5.0.2 (24030.0508) (Zoom Video Communications, Inc. - installed 2020-05-12) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-04-01) Google Earth Web Plug-in: 7.1 (? - installed 2013-10-07) Musicnotes: 1.17.3 (? - installed 2009-06-26) Silverlight: 5.1.30514.0 (? - installed 2014-10-28) JavaAppletPlugin: Java 8 Update 251 build 08 (? - installed 2020-04-17) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-05-19) Safari Extensions: Rapport Content Blocker (Trusteer LTD - installed 2019-12-27) Rapport Extension (Trusteer LTD - installed 2019-12-27) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-07-25) Java (? - installed 2020-04-17) Backup: Skip System Files: No Auto backup: Yes Volumes being backed up: Destinations: W****B [Local] Total size: 999.83 GB Total number of backups: 78 Oldest backup: 2016-03-04 20:49:12 Last backup: 2019-01-18 11:20:29 Untitled [Local] (Last used) Total size: 319.73 GB Total number of backups: 26 Oldest backup: 2020-03-21 19:09:01 Last backup: 2020-08-25 14:00:35 2 local snapshots Oldest local snapshot: 2020-08-25 13:58:45 Last local snapshot: 2020-08-26 13:25:45 Performance: System Load: 1.66 (1 min ago) 1.48 (5 min ago) 1.01 (15 min ago) Nominal I/O speed: 3.62 MB/s File system: 120.54 seconds (timed out) Write speed: 33 MB/s Read speed: 38 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 7 % Idle: 90 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 22.02 % (Etresoft, Inc.) WindowServer 5.70 % (Apple) WiFiAgent 2.54 % (Apple) airportd 2.18 % (Apple) kernel_task 2.08 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 547 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (5) 355 MB (Google, Inc.) Dropbox (3) 321 MB (Dropbox, Inc.) Dropbox Web Helper (3) 213 MB (Dropbox, Inc.) Spotify Helper (Renderer) 208 MB (Spotify) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Spotify 529 KB / 96 KB (Spotify) mDNSResponder 348 KB / 209 KB (Apple) Dropbox 16 KB / 63 KB (Dropbox, Inc.) apsd 10 KB / 34 KB (Apple) CalendarAgent 38 KB / 5 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 4 (Apple) suggestd 1 (Apple) Spotify Helper (Renderer) 1 (Spotify) Spotify 1 (Spotify) Dropbox (3) 0 (Dropbox, Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 28 MB Used RAM: 5.55 GB Cached files: 2.42 GB Available RAM: 2.45 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-07-30 macOS Catalina (10.15.6) 2020-07-30 Voice Update - Arthur (1.3.13) 2020-07-30 Microsoft Office (16.40.20081000) 2020-08-10 ARMDC Agent Installer (1.0.0) 2020-08-17 Microsoft AutoUpdate (4.26.20081000) 2020-08-17 Adobe Acrobat Reader DC (20.012.20041) (20.012.20041) 2020-08-17 Microsoft PowerPoint (16.40.20081000) 2020-08-17 Microsoft Word (16.40.20081000) 2020-08-17 Microsoft Outlook (16.40.20081000) 2020-08-17 Microsoft OneNote (16.40.20081000) 2020-08-17 Microsoft Excel (16.40.20081000) 2020-08-17 Adobe Flash Player (32.0.0.414) 2020-08-17 Numbers (10.0) 2020-08-17 Pages (10.0) 2020-08-17 GarageBand (10.3.2) 2020-08-17 iMovie (10.1.14) 2020-08-18 Keynote (10.0) 2020-08-20 Adobe Acrobat Reader DC (20.012.20043) (20.012.20043) 2020-08-21 XProtectPlistConfigData (2129) 2020-08-21 MRTConfigData (1.66) 2020-08-22 Microsoft Teams (1.00.318164) Clean up: ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader 9/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found /Library/LaunchDaemons/com.fitbit.galileod.plist /Library/Application Support/Fitbit Connect/galileod Executable not found End of report