EtreCheck version: 5.4.8 (5091) Report generated: 2020-01-16 13:07:05 Download EtreCheck from https://etrecheck.com Runtime: 2:18 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Computer is restarting Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (Retina, 13-inch, Late 2013) MacBook Pro Model: MacBookPro11,1 1 2.4 GHz Dual-Core Intel Core i5 (i5-4258U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600  BANK 1/DIMM0 - 4 GB DDR3 1600  Battery: Health = Normal - Cycle count = 738 Video Information: Intel Iris - VRAM: 1536 MB Color LCD (built-in) 2560 x 1600 Drives: disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 96.64 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 10.82 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 250.79 GB (Shared - 96.64 GB used, 153.67 GB available, 141.51 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 250.79 GB (Shared - 1.07 GB used, 141.51 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 250.79 GB (Shared - 10.82 GB used, 153.67 GB available, 141.51 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en5: Thunderbolt Ethernet Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: iPhone Interface en6: iPhone 2 Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.2 (19C57) Time since boot: About 15 hours Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MUpdate.plist Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.adobe.CS5ServiceManager.plist Executable: /Library/Application Support/Adobe/CS5ServiceManager/CS5ServiceManager.app/Contents/MacOS/CS5ServiceManager -launchedbylogin Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the whitelist - probably OK 32-bit Applications: 13 32-bit apps Kernel Extensions: /Library/Extensions usbserial.kext (1.1.1 - SDK 10.9) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 160 Apple tasks [Running] 134 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 177 Apple tasks [Running] 123 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-10-10) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (? ed2af8df - installed 2017-09-04) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-10-12) [Other] com.adobe.CS5ServiceManager.plist (? 40cdc1ff - installed 2015-02-04) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-20) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-20) [Other] com.canon.MFManager.plist (? 8a8296d7 - installed 2012-05-22) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-12-03) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-12-03) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-11-14) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (? d94017c4 - installed 2017-09-04) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (? 1574c81e - installed 2017-09-04) [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2014-01-17) [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-10-12) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-20) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-12-16) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-08-20) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-12-03) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-11-14) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-08-15) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2015-01-28) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2019-10-10) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (? 0 - installed 2019-07-03) User Login Items: [Loaded] Day One Helper (App Store - installed 2020-01-10) Modern Login Item /Applications/Day One.localized/Day One.app/Contents/Library/LoginItems/Day One Helper.app [Not Loaded] Evernote Helper (App Store - installed 2019-12-22) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (App Store - installed 2019-12-22) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app [Not Loaded] goproapp.devicedetection (GoPro, Inc. - installed 2019-03-11) Modern Login Item /Applications/GoPro Quik.app/Contents/Library/LoginItems/goproapp.devicedetection.app [Not Loaded] QBO Launcher (App Store - installed 2018-05-27) Modern Login Item /Applications/QuickBooks.app/Contents/Library/LoginItems/QBO Launcher.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-10-12) FlashPlayer-10.6: 32.0.0.314 (Adobe Systems, Inc. - installed 2020-01-14) AdobePDFViewerNPAPI: 17.009.20058 (Adobe Systems, Inc. - installed 2017-07-02) AdobePDFViewer: 17.009.20058 (Adobe Systems, Inc. - installed 2017-07-02) Flash Player: 32.0.0.314 (Adobe Systems, Inc. - installed 2020-01-14) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2014-01-17) Silverlight: 5.1.41212.0 (? - installed 2016-03-24) JavaAppletPlugin: 15.0.1 (Apple - installed 2014-01-18) 3rd Party Preference Panes: Flash Player (installed 2019-12-16) Time Machine: Time Machine information not available without Full Drive Access. Performance: System Load: 1.48 (1 min ago) 1.90 (5 min ago) 2.90 (15 min ago) Nominal I/O speed: 0.39 MB/s File system: 33.14 seconds Write speed: 640 MB/s Read speed: 677 MB/s CPU Usage Snapshot: Type Overall System 3 % User 4 % Idle 93 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 18.47 % (?) EtreCheck 8.06 % (App Store) Core Sync 0.24 % (Adobe Systems, Inc.) Finder 0.14 % (Apple) Creative Cloud 0.13 % (Adobe Systems, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 896 MB (App Store) Finder 206 MB (Apple) Mail 139 MB (Apple) Safari 106 MB (Apple) accountsd 95 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 4 MB / 312 KB (?) Mail 4 MB / 198 KB (Apple) homed 6 KB / 2 KB (Apple) SystemUIServer 0 B / 832 B (Apple) routined 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 516 MB Used RAM: 5.55 GB Cached files: 1.94 GB Available RAM: 2.45 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-12-21 Norton For Mac.Universal 2019-12-22 Evernote (7.14) 2019-12-26 Letter Opener (9.2.2) 2020-01-06 Phidget22 2020-01-07 XProtectPlistConfigData (2111) 2020-01-08 ModbusServerPro (3.93) 2020-01-10 Day One (4.4) 2020-01-13 NIS_SKU.SOS_1122_Mac_7.6_NS_19164_NS 2020-01-13 Norton for Mac 2020-01-13 Norton for Mac.Universal 2020-01-13 NIS_SKU.NS_SOS 2020-01-13 Norton For Mac 2020-01-13 Norton Security SKU 2020-01-14 Adobe Flash Player 2020-01-14 MRTConfigData (1.52) 2020-01-14 CH34x_Install 2020-01-16 EtreCheck (5.4.8) Clean up: /Library/LaunchAgents/com.canon.MFManager.plist /Applications/Canon Utilities/ImageBrowser EX/ExtApp/MFManager.app/Contents/MacOS/MFManager Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. 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