EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-03-11 14:49:50 Download EtreCheckPro from https://etrecheck.com Runtime: 7:42 Performance: Below Average Problem: Other problem Description: This is the requested ETrecheck. The problem with Suggestd hogging th e cpu is less now. But now itâ s addressBookSourceSync that uses 100% for long periods. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles found - This computer may have configuration profiles installed. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Low performance - EtreCheck report took an unusually long time to run. Limited permissions - More information may be available with Full Disk Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 15-inch, Mid 2015) Status: Supported MacBook Pro Model: MacBookPro11,5 2.5 GHz Quad-Core Intel Core i7 (i7-4870HQ) CPU: 4-core 16 GB RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 Battery: Health = Normal - Cycle count = 51 Video Information: Intel Iris Pro - VRAM: 1536 MB AMD Radeon R9 M370X - VRAM: 2 GB Color LCD (built-in) 2880 x 1800 G236HL 1920 x 1080 Drives: disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (403.20 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (477 MB used) disk1s3 - Recovery (APFS) [Recovery] (1.12 GB used) disk1s4 - VM (APFS) [APFS VM] (3.22 GB used) disk1s5 (APFS) [APFS Container] (15.42 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used) disk1s6 - Update (APFS) (3 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 403.20 GB Shared values Size: 500.07 GB Free: 76.47 GB Available: 101.80 GB disk1s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 477 MB Shared values Size: 500.07 GB Free: 76.47 GB disk1s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 3.22 GB Shared values Size: 500.07 GB Free: 76.47 GB disk1s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.42 GB Shared values Size: 500.07 GB Free: 76.47 GB Available: 101.80 GB disk1s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 3 MB Shared values Size: 500.07 GB Free: 76.47 GB Network: Interface en3: Thunderbolt Ethernet Slot 2 Interface en4: Thunderbolt Ethernet Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.6.3 (21G419) Time since boot: About 16 days Configuration Files: File /etc/sysctl.conf exists but not expected Configuration Profiles: com.apple.mail.managed SMIMEEnabled OutgoingMailServerUseSSL PreventAppSheet EmailAccountName EmailAddress IncomingMailServerUseSSL EmailAccountType EmailAccountDescription OutgoingMailServerPortNumber IncomingMailServerHostName IncomingPassword IncomingMailServerAuthentication OutgoingPasswordSameAsIncomingPassword OutgoingMailServerHostName IncomingMailServerUsername PreventMove OutgoingMailServerAuthentication IncomingMailServerPortNumber OutgoingMailServerUsername Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.novation.automap.pluginhelper.plist Executable: /Library/PrivilegedHelperTools/com.novation.automap.pluginhelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/WDDiscoveryService.HelperTool.plist Executable: /Library/PrivilegedHelperTools/WDDiscoveryService.HelperTool Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.amazon.sendtokindle.launcher.plist Executable: /usr/local/bin/stkLaunchAgent.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.wibu.CodeMeter.Server.plist Command: /Applications/CodeMeter.app/Contents/MacOS/CodeMeterMacX -v Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/Scorch.plugin Preference panel: /Library/PreferencePanes/CodeMeter.prefPane Apps: 40 Applications: 530 apps 149 x86-only apps 49 unsigned apps Kernel Extensions: /Applications/CodeMeter.app [Not Loaded] CmUSBMassStorage.kext - com.wibu.codemeter.CmUSBMassStorage (1.0.7) /Library/Application Support/Logitech.localized/Logitech Options.localized [Not Loaded] LogiMgrDriver.kext - com.logitech.manager.kernel.driver (7.12.1 - SDK 10.12) /Library/Extensions [Not Loaded] OWCThunderboltDockChargingSupport.kext - com.OWC.ThunderboltDockChargingSupport (1.1 - SDK 10.13) [Not Loaded] FocusriteUSBAudio.kext - com.focusrite.driver.usb.audio (2.9 - SDK 10.9) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.32.0 - SDK 10.15) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] hp_Inkjet3_io_enabler.kext - com.hp.print.hpio.Inkjet3.kext (4.6.0 - SDK 10.14) [Not Loaded] NovationUSBAudio.kext - com.novationmusic.driver.usb.audio (2.7 - SDK 10.9) [Not Loaded] PACESupportFamily.kext - com.paceap.kext.pacesupport.master (5.9.1 - SDK 10.6) System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 183 Apple tasks [Running] 159 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 19 Apple tasks [Loaded] 188 Apple tasks [Running] 150 Apple tasks Launch Daemons: [Loaded] WDDiscoveryService.HelperTool.plist (Not signed - installed 2018-12-21) Executable: /Library/PrivilegedHelperTools/WDDiscoveryService.HelperTool [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2021-05-10) Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2022-02-06) Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Loaded] com.native-instruments.NativeAccess.Helper2.plist (Native Instruments GmbH - installed 2020-12-04) Executable: /Library/PrivilegedHelperTools/com.native-instruments.NativeAccess.Helper2 [Loaded] com.novation.automap.pluginhelper.plist (Not signed - installed 2019-06-27) Executable: /Library/PrivilegedHelperTools/com.novation.automap.pluginhelper [Running] com.paceap.eden.licensed.plist (PACE Anti-Piracy, Inc. - installed 2023-02-23) Command: /Library/PrivilegedHelperTools/licenseDaemon.app/Contents/MacOS/licenseDaemon --backurl https://activation.paceap.com/InitiateActivation [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-02-18) Executable: /Library/PrivilegedHelperTools/com.teamviewer.Helper [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2019-01-15) Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer_Service -Module Full [Running] com.wibu.CodeMeter.Server.plist (Not signed - installed 2015-01-21) Command: /Applications/CodeMeter.app/Contents/MacOS/CodeMeterMacX -v [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2022-11-14) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-08) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Running] com.amazon.sendtokindle.launcher.plist (Not signed - installed 2022-03-25) Executable: /usr/local/bin/stkLaunchAgent.sh [Running] com.avid.CloudClientServices.plist (Avid Technology Inc - installed 2022-10-21) Executable: /Library/Application Support/Avid/Cloud Client Services/CloudClientServices.app/Contents/MacOS/CloudClientServices [Running] com.avid.avidlink.plist (Avid Technology Inc - installed 2022-12-06) Command: /Applications/Avid/Avid Link/Avid Link.app/Contents/MacOS/AvidLink --trayonly [Running] com.avid.transport.client.plist (Avid Technology Inc - installed 2022-10-21) Executable: /Library/Application Support/Avid/Cloud Client Services/CloudClientServices.app/Contents/MacOS/TransportClient [Running] com.logitech.manager.daemon.plist (Logitech Inc. - installed 2023-02-10) Command: /Applications/Logi Options.app/Contents/Support/LogiMgrDaemon.app/Contents/MacOS/LogiMgrDaemon --launchd [Loaded] com.paceap.eden.licensed.agent.plist (PACE Anti-Piracy, Inc. - installed 2023-02-23) Command: /Library/Frameworks/PACEEdenExperience.framework/Versions/Current/Software Activation /var/tmp/com.paceap.eden.licensed.agent 1 [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2019-01-15) Command: /Applications/TeamViewer.app/Contents/MacOS/TeamViewer -RunAsAgent YES [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2019-01-15) Command: /Applications/TeamViewer.app/Contents/Helpers/TeamViewer_Desktop -RunAsAgent YES -Module Full [Loaded] com.wdc.WD-Discovery.plist (Western Digital Corporation Branded Products Group - installed 2019-12-18) Command: /Applications/WD Discovery/WD Discovery.app/Contents/MacOS/WD Discovery --autolaunch [Running] com.wdc.WDTrashObserver.plist (Western Digital Corporation Branded Products Group - installed 2019-12-18) Executable: /Applications/WD Discovery/WD Discovery.app/Contents/WDTrashObserver User Launch Agents: [Other] com.aimersoft.iMusicHelper.plist (WonBo Technology Co., Ltd - installed 2020-12-06) Executable: ~/Library/Application Support/iMusic/iMusic Helper.app [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-07-20) Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2023-01-13) Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic [Loaded] com.google.keystone.agent.plist (Google LLC - installed 2022-10-26) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded [Loaded] com.google.keystone.xpcservice.plist (Google LLC - installed 2022-10-26) Command: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost [Not Loaded] com.hp.devicemonitor.plist (HP Inc. - installed 2023-03-11) Executable: /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app/Contents/MacOS/HP Device Monitor [Running] com.hp.productresearch.plist (HP Inc. - installed 2023-03-11) Executable: /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/MacOS/HP Product Research [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2021-06-28) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpload [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2021-06-28) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate [Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-08-17) Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent User Login Items: [Running] CIJSULAgent (Canon Inc. - installed 2022-12-02) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app [Running] CanonIJExtendedSurveyLaunchAgent (Canon Inc. - installed 2022-12-02) Modern Login Item /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/MacOS/ESPController.app/Contents/Library/LoginItems/CanonIJExtendedSurveyLaunchAgent.app [Running] Dropbox (Dropbox, Inc. - installed 2023-03-08) Application /Applications/Dropbox.app [Not Loaded] HPPSDrMonitorHelper (App Store - installed 2023-03-06) Modern Login Item /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HP Diagnose & Fix.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app [Not Loaded] SpeedTestHelper (App Store - installed 2023-02-03) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] StartUpHelper (Spotify - installed 2023-03-09) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Loaded] WDDriveUtilityHelper (Western Digital Corporation Branded Products Group - installed 2018-10-03) Application /Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app [Running] NIHardwareAgent (Native Instruments GmbH - installed 2021-01-12) Application /Library/Application Support/Native Instruments/Hardware/NIHardwareAgent.app [Running] NIHostIntegrationAgent (Native Instruments GmbH - installed 2021-01-12) Application /Library/Application Support/Native Instruments/Hardware/NIHostIntegrationAgent.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2021-03-06) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Running] HP Product Research (HP Inc. - installed 2021-03-06) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app [Not Loaded] HP Data Uploader (HP Inc. - installed 2021-03-06) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app/Contents/Resources/HP Data Uploader.app App Extensions: Finder sync extensions: Backup and Sync from Google - /Applications/Backup and Sync.app Dropbox Finder Extension - /Applications/Dropbox.app Share services: Dropbox Transfer - /Applications/Dropbox.app Skype - /Applications/Skype.app File providers: Dropbox - /Applications/Dropbox.app Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-16) Silverlight: 5.1.50901.0 (? - installed 2018-01-02) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-16) Scorch: (? - installed 2017-09-17) Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-11-13) 3rd Party Preference panels: CodeMeter (? - installed 2015-01-21) Backup: Time Machine information is limited without Full Disk Access Destinations: M*****************c [Local] (Last used) 3 local snapshots Oldest local snapshot: 2023-02-05 12:20:47 Last local snapshot: 2023-03-11 13:54:23 Performance: System Load: 1.60 (1 min ago) 3.23 (5 min ago) 4.17 (15 min ago) Nominal I/O usage: 0.15 MB/s File system: 17.58 seconds Write speed: 523 MB/s Read speed: 1929 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 3 % Idle: 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 14.02 % (Apple) EtreCheckPro 7.60 % (Etresoft, Inc.) HP Device Monitor 5.34 % (HP Inc.) kernel_task 3.03 % (Apple) Messages 1.12 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 774 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (2) 327 MB (Apple) suggestd 263 MB (Apple) QtWebEngineProcess (4) 182 MB (Avid Technology Inc) Spotify Helper (Renderer) 138 MB (Spotify) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 95 MB / 39 MB (Apple) netbiosd 2 MB / 564 KB (Apple) apsd 383 KB / 2 MB (Apple) Spotify 704 KB / 39 KB (Spotify) Dropbox 58 KB / 58 KB (Dropbox, Inc.) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 10 (Apple) HP Device Monitor 2 (HP Inc.) Messages 2 (Apple) Spotify 1 (Spotify) QtWebEngineProcess (4) 1 (Avid Technology Inc) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 6.62 GB Used RAM: 5.10 GB Cached files: 4.28 GB Available RAM: 10.90 GB Swap Used: 618 MB Software Installs (past 60 days): Install Date Name (Version) 2023-01-11 Adobe Acrobat Reader (22.003.20310) (22.003.20310) 2023-01-20 Mobile Device (1.0.0.0) 2023-01-25 Adobe Acrobat Reader (22.003.20314) (22.003.20314) 2023-01-28 Logic Pro (10.7.7) 2023-02-03 macOS 12.6.3 (12.6.3) 2023-02-03 Speedtest (1.26) 2023-02-21 Safari (16.3) 2023-02-22 XProtectPlistConfigData (2166) 2023-02-23 First Avid Loopmasters 1.0 (12.8.0.773) 2023-02-23 License Support (5.3.2) 2023-02-23 Pro Tools | First (21.6.0.101) 2023-03-02 Sibelius (18.0.0) 2023-03-03 XProtectPayloads (91) 2023-03-06 HP Smart (14.3.0.1483) 2023-03-06 Kindle (1.40.0) 2023-03-08 GarageBand (10.4.8) Diagnostics Information (past 7-30 days): 2023-03-11 14:27:17 AddressBookSourceSync.app High CPU Use (15 times) Executable: /System/Library/Frameworks/AddressBook.framework/Versions/A/Helpers/AddressBookSourceSync.app 2023-03-11 11:59:00 CloudClientServices Crash (11 times) Executable: /Library/Application Support/Avid/Cloud Client Services/CloudClientServices.app Details: libsystem_c.dylib: abort() called 2023-03-09 06:03:45 syspolicyd High CPU Use Executable: /usr/libexec/syspolicyd 2023-03-06 15:07:51 AvidLink Crash Executable: /Applications/Avid/Avid Link/Avid Link.app 2023-03-05 17:36:09 AppleCameraAssistant Crash (2 times) Executable: /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/Resources/AppleCamera.plugin End of report