EtreCheck version: 5.5.1 (5096)
Report generated: 2020-03-10 11:16:49
Download EtreCheck from https://etrecheck.com
Runtime: 3:51
Performance: Good
Sandbox: Enabled
Full drive access: Disabled

Problem: Other problem
Description: 
Mail program uses 98% of CPU on occasions and crashes.

Major Issues:
    Anything that appears on this list needs immediate attention. 

    Runaway process - A process is using a large percentage of your CPU.

Minor Issues:
    These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 

    Limited drive access - More information may be available with Full Drive Access.

Hardware Information:
    iMac (21.5-inch, Mid 2014)
    iMac Model: iMac14,4
    1 1.4 GHz Dual-Core Intel Core i5 (i5-4260U) CPU: 2-core
    8 GB RAM - Not upgradeable
        BANK 0/DIMM0 - 4 GB DDR3 1600 
        BANK 1/DIMM0 - 4 GB DDR3 1600 

Video Information:
    Intel HD Graphics 5000 - VRAM: 1536 MB
        iMac 1920 x 1080

Drives:
    disk0 - APPLE HDD HTS545050A7E362 500.11 GB (Mechanical - 5400 RPM)
    Internal SATA 3 Gigabit Serial ATA
        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
        disk0s2 [APFS Container] 499.90 GB
            disk1 [APFS Virtual drive] 499.90 GB (Shared by 5 volumes)
                disk1s1 - i******* Data (APFS) [APFS Virtual drive] (Shared - 36.20 GB used)
                disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
                disk1s3 - Recovery (APFS) [Recovery] (Shared)
                disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used)
                disk1s5 - i*****D (APFS) (Shared - 10.83 GB used)

    disk2 - WD Elements 1042 1.00 TB
    External USB 5 Gbit/s USB
        disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
        disk2s2 - i******K (Journaled HFS+) 999.86 GB (433.25 GB used)

Mounted Volumes:
    disk1s1 - i******* Data [APFS Virtual drive]
        499.90 GB (Shared - 36.20 GB used, 449.64 GB available, 447.80 GB free)
        APFS
        Mount point: /System/Volumes/Data

    disk1s4 - VM [APFS VM]
        499.90 GB (Shared - 4.30 GB used, 447.80 GB free)
        APFS
        Mount point: /private/var/vm

    disk1s5 - i*****D
        499.90 GB (Shared - 10.83 GB used, 449.64 GB available, 447.80 GB free)
        APFS
        Mount point: /
        Read-only: Yes

    disk2s2 - i******K
        999.86 GB (433.25 GB used, 566.62 GB available, 566.61 GB free)
        Journaled HFS+
        Mount point: /Volumes/i******K

Network:
    Interface en0: Ethernet
    Interface en1: Wi-Fi
        
    Interface en4: Bluetooth PAN
    Interface bridge0: Thunderbolt Bridge

System Software:
    macOS Catalina 10.15.3 (19D76) 
    Time since boot: About 2 hours

Notifications:
    Notifications not available without Full Drive Access.

Security:
    Gatekeeper: Enabled
    System Integrity Protection: Enabled

    Antivirus software: Apple

System Launch Agents:
    [Not Loaded] 16 Apple tasks
    [Loaded] 162 Apple tasks
    [Running] 133 Apple tasks

System Launch Daemons:
    [Not Loaded] 34 Apple tasks
    [Loaded] 183 Apple tasks
    [Running] 118 Apple tasks
    [Other] One Apple task

Launch Agents:
    [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-02-13)
    [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-12-12)
    [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-12-12)

Launch Daemons:
    [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-02-07)
    [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-02-07)
    [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-12-12)
    [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2020-01-23)

User Launch Agents:
    [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-12-13)
    [Other] com.adobe.ccxprocess.plist (Apple - installed 2019-12-15)

User Login Items:
    [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-03-04)
        Modern Login Item
        /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app

Internet Plug-ins:
    AdobePDFViewer: 20.006.20034 (Adobe Systems, Inc. - installed 2020-02-13)
    AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-02-13)

User Internet Plug-ins:
    User Internet Plug-ins need Full Drive Access

User Audio Plug-ins:
    User Audio Plug-ins need Full Drive Access

User iTunes Plug-ins:
    User iTunes Plug-ins need Full Drive Access

Time Machine:
    Time Machine information not available without Full Drive Access.
    8 local snapshots
    Oldest local snapshot: 2020-03-09 11:17:51
    Last local snapshot: 2020-03-10 10:50:23

Performance:
    System Load: 1.54 (1 min ago) 1.53 (5 min ago) 1.47 (15 min ago)
    Nominal I/O speed: 0.87 MB/s
    File system: 50.91 seconds
    Write speed: 102 MB/s
    Read speed: 103 MB/s

CPU Usage Snapshot:
    Type Overall
    System: 7 %
    User: 23 %
    Idle: 70 %

Top Processes Snapshot by CPU:
    Process (count) CPU (Source - Location)
    Other processes 103.67 % (?)
    App Store 5.60 % (Apple)
    EtreCheck 5.16 % (App Store)
    trustd 4.00 % (Apple)
    CoreServicesUIAgent 0.20 % (Apple)

Top Processes Snapshot by Memory:
    Process (count) RAM usage (Source - Location)
    EtreCheck 480 MB (App Store)
    Mail 219 MB (Apple)
    App Store 147 MB (Apple)
    AppleSpell 78 MB (Apple)
    Spotlight 75 MB (Apple)

Top Processes Snapshot by Network Use:
    Process Input / Output (Source - Location)
    Other processes 396 KB / 178 KB (?)
    rapportd 8 KB / 2 KB (Apple)
    mdworker_shared 0 B / 0 B (Apple)
    spindump_agent 0 B / 0 B (Apple)
    backgroundtaskmanagementagent 0 B / 0 B (Apple)

Virtual Memory Information:
    Physical RAM: 8 GB

    Free RAM: 28 MB
    Used RAM: 4.50 GB
    Cached files: 3.48 GB

    Available RAM: 3.50 GB
    Swap Used: 0 B

Software Installs (past 30 days):
    Install Date Name (Version)
    2020-02-13 ARMDC Agent Installer
    2020-02-13 Adobe Acrobat Reader DC (20.006.20034)
    2020-03-04 WhatsApp (0.4.930)
    2020-03-06 MRTConfigData (1.56)
    2020-03-06 XProtectPlistConfigData (2115)
    2020-03-10 EtreCheck (5.5.1)

Diagnostics Information (past 7-30 days):
    Directory /Library/Logs/DiagnosticReports is not accessible.
    Enable Full Drive Access to see more information.

End of report