EtreCheck version: 6.0.3 (6A009) Report generated: 2019-09-24 21:22:04 Download EtreCheck from https://etrecheck.com Runtime: 11:35 Performance: Poor Problem: Beachballing Description: Computer is slow, freezes often, especially when multiple tabs are ope n. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance. Upgradeable RAM - This machine has upgradeable RAM that would help its performance. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (13-inch, Mid 2012) MacBook Pro Model: MacBookPro9,2 1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core 4 RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600  ok BANK 1/DIMM0 - 2 GB DDR3 1600  ok Battery: Health = Normal - Cycle count = 298 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1280 x 800 Drives: disk0 - APPLE HDD HTS545050A7E362 500.11 GB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 499.90 GB disk1 [APFS Virtual drive] 499.90 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 126.56 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 24 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 507 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) Mounted Volumes: disk1s1 - Macintosh HD 499.90 GB (Shared - 126.56 GB used - 369.16 GB free) APFS Mount point: / Encrypted disk1s4 - VM [APFS VM] 499.90 GB (Shared - 2.15 GB used - 369.16 GB free) APFS Mount point: /private/var/vm Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Ethernet Interface en4: iPhone Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 2.10 GB available System Software: macOS Mojave 10.14.6 (18G87) Time since boot: Less than an hour Boot args: debug=0x14e debugshell=2 KDP_MATCH_NAME=firewire tb=0x100 ndrv_dither=0 agc=3 Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus apps: MalwareBytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the whitelist - probably OK 32-bit Applications: 7 32-bit apps Kernel Extensions: /System/Library/Extensions [Not Loaded] jawbone.kext (1.1.2 - SDK 10.7) [Loaded] Seagate Storage Driver.kext (5.2.6 (26977) - SDK 10.4) /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns [Not Loaded] SeagateLeafPowSecDriver_10_4.kext (5.2.6 (26977) - SDK 10.4) [Loaded] SeagateLeafPowSecDriver_10_5.kext (5.2.6 (26977) - SDK 10.5) [Not Loaded] SeagateDriveIcons.kext (5.2.6 (26977) - SDK 10.4) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 180 Apple tasks [Running] 104 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 183 Apple tasks [Running] 116 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-09-23) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-09-23) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-09-11) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-08-26) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-07-29) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-09-23) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-01-18) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-09-11) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-03-26) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-08-15) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2018-01-05) User Launch Agents: [Not Loaded] com.logmein.rescue.sa.3cfdafff-737b-a56e-1ad3-4a3cf5fc504f.plist (LogMeIn, Inc. - installed 2019-09-24) [Other] com.seagate.dashboard.plist (? 0 - installed 2014-09-21) User Login Items: AdobeResourceSynchronizer.app (Adobe Systems, Inc. - installed 2019-09-03) (Application - /Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app) CIJSULAgent (Canon Inc. - installed 2018-01-05) (Modern Login Item - /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility Lite.app/Contents/Library/LoginItems/CIJSULAgent.app) CIJSUAgent (Canon Inc. - installed 2018-01-05) (Modern Login Item - /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app) Internet Plug-ins: WidevineMediaOptimizer: 6.0.0.12757 (? - installed 2014-06-09) FlashPlayer-10.6: 32.0.0.255 (Adobe Systems, Inc. - installed 2019-09-10) EPPEX Plugin: 10.0 (? - installed 2017-09-05) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-09-03) AdobePDFViewer: 19.012.20040 (Adobe Systems, Inc. - installed 2019-09-03) o1dbrowserplugin: 5.41.3.0 (? - installed 2015-12-16) Flash Player: 32.0.0.255 (Adobe Systems, Inc. - installed 2019-09-10) SharePointBrowserPlugin: 14.7.2 (? - installed 2017-04-09) googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11) Silverlight: 5.1.50901.0 (? - installed 2018-01-20) User Internet Plug-ins: ZoomUsPlugIn: 4.4.53582.0519 (Zoom Video Communications, Inc. - installed 2019-05-20) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-23) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-08-09) AirPlay: 2.0 (Apple - installed 2019-08-09) AppleAVBAudio: 760.6 (Apple - installed 2019-08-09) BridgeAudioSP: 5.52 (Apple - installed 2019-08-09) iSightAudio: 7.7.3 (Apple - installed 2019-08-09) 3rd Party Preference Panes: Flash Player (installed 2019-08-26) Seagate Dashboard for Mac OSX (installed 2015-05-18) Time Machine: Time Machine information not available without Full Drive Access. 5 local snapshots Oldest local snapshot: 2019-06-12 18:24:17 Last local snapshot: 2019-09-24 20:27:09 Performance: System Load: 1.82 (1 min ago) 1.97 (5 min ago) 1.77 (15 min ago) Nominal I/O speed: 2.97 MB/s File system: 46.99 seconds Write speed: 51 MB/s Read speed: 55 MB/s CPU Usage Snapshot: Type Overall System 5 % User 4 % Idle 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 11.94 % (Apple) EtreCheckPro 4.92 % (Etresoft, Inc.) kernel_task 4.57 % (Apple) AOSHeartbeat 4.37 % (Apple) ScreenSaverEngine 1.02 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 424 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (4) 350 MB (Google, Inc.) mdworker_shared (23) 313 MB (Apple) sandboxd 176 MB (Apple) Google Chrome 162 MB (Google, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 85 KB / 7 KB (Apple) apsd 5 KB / 6 KB (Apple) netbiosd 2 KB / 1 KB (Apple) SystemUIServer 0 B / 112 B (Apple) softwareupdated 0 B / 0 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 8 (Apple) ScreenSaverEngine 1 (Apple) silhouette 1 (?) backupd 0 (Apple) MailCacheDelete 0 (?) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 235 MB Used RAM: 2.51 GB Cached files: 1.26 GB Available RAM: 1.49 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-08-27 Gatekeeper Configuration Data (181) 2019-09-03 Adobe Acrobat Reader DC (19.012.20040) (19.012.20040) 2019-09-10 Adobe Flash Player (32.0.0.255) 2019-09-11 Microsoft AutoUpdate (4.15.19090802) 2019-09-13 MRTConfigData (1.49) 2019-09-21 Safari (13.0) 2019-09-24 Microsoft Word (16.29.19091700) Clean up: ~/Library/LaunchAgents/com.seagate.dashboard.plist /Applications/Seagate Dashboard 3.0.app/Contents/MacOS/Seagate Dashboard 3.0 Executable not found Diagnostics Information (past 7 days): 2019-09-24 20:44:53 Support-LogMeInRescue.app Crash Executable: /private/var/tmp/*/Support-LogMeInRescue.app Details: objc_msgSend() selector name: isProxy 2019-09-24 18:06:38 Microsoft Word.app Hang Executable: /Applications/Microsoft Word.app 2019-09-23 19:58:04 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter End of report