EtreCheck version: 5.3.3 (5036) Report generated: 2019-08-13 16:06:00 Download EtreCheck from https://etrecheck.com Runtime: 20:58 Performance: Poor Sandbox: Enabled Full drive access: Enabled Problem: Computer is too slow Description: MacBook suddenly started to run extremely slowly, to the point of not being able to carry out simple tasks like browsing the internet. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Runaway process - A process is using a large percentage of your CPU. Poor performance - EtreCheck report shows poor performance. This is unusual. Antivirus software problems - Antivirus software is causing performance problems. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. High battery cycle count - Your battery may be losing capacity. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Hardware Information: MacBook Pro (Retina, 13-inch, Early 2015) MacBook Pro Model: MacBookPro12,1 1 2.7 GHz Intel Core i5 (i5-5257U) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 ok BANK 1/DIMM0 - 4 GB DDR3 1867 ok Battery: Health = Normal - Cycle count = 767 Video Information: Intel Iris Graphics 6100 - VRAM: 1536 MB Color LCD 2560 x 1600 Drives: disk0 - APPLE SSD SM0256G 251.00 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 250.79 GB disk1 [APFS Virtual drive] 250.79 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 171.26 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) Mounted Volumes: disk1s1 - Macintosh HD 250.79 GB (Shared - 171.26 GB used - 75.61 GB free) APFS Mount point: / Encrypted disk1s4 - VM [APFS VM] 250.79 GB (Shared - 3.22 GB used - 75.61 GB free) APFS Mount point: /private/var/vm Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.5 (18F132) Time since boot: About 17 days Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus apps: CleanMyMac Unsigned Files: Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the whitelist - probably OK Safari Extension: Search Genius 32-bit Applications: 3 32-bit apps System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 176 Apple tasks [Running] 108 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 184 Apple tasks [Running] 116 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-02-13) [Loaded] org.macosforge.xquartz.startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) Launch Daemons: [Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2019-06-03) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-05-06) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-04-09) [Not Loaded] org.eyebeam.SelfControl.plist (? ea87bacf - installed 2018-05-30) [Loaded] org.macosforge.xquartz.privileged_startx.plist (Apple Inc. - XQuartz - installed 2016-10-26) User Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-05-10) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-05-10) [Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2018-06-14) User Login Items: StartUpHelper (Spotify - installed 2019-01-30) (Modern Login Item - /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app) Internet Plug-ins: AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2018-02-13) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-04) BluetoothAudioPlugIn: 6.0.12 (Apple - installed 2019-05-04) AirPlay: 2.0 (Apple - installed 2019-05-04) AppleAVBAudio: 740.1 (Apple - installed 2019-05-04) BridgeAudioSP: 5.46 (Apple - installed 2019-05-04) iSightAudio: 7.7.3 (Apple - installed 2019-05-04) Safari Extensions: Search Genius.safariextz - Search Genius (installed 2016-09-05) 3rd Party Preference Panes: Paragon NTFS for Mac OS X (installed 2015-12-04) Time Machine: Time Machine Not Configured! Performance: System Load: 10.45 (1 min ago) 8.60 (5 min ago) 17.35 (15 min ago) Nominal I/O speed: 0.07 MB/s File system: 120.97 seconds (timed out) Write speed: 126 MB/s Read speed: 123 MB/s CPU Usage Snapshot: Type Overall System 67 % User 11 % Idle 22 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 281.55 % (?) EtreCheck 22.41 % (App Store) sharingd 5.15 % (Apple) rapportd 1.68 % (Apple) UserEventAgent 0.30 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 551 MB (App Store) Google Chrome 137 MB (Google, Inc.) Finder 90 MB (Apple) AppleSpell 36 MB (Apple) Google Chrome Helper 36 MB (Google, Inc.) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 2 MB / 381 KB (?) SystemUIServer 0 B / 2 KB (Apple) mdworker_shared 0 B / 0 B (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 4.18 GB Used RAM: 2.89 GB Cached files: 951 MB Available RAM: 5.11 GB Swap Used: 594 MB Software Installs (past 30 days): Install Date Name (Version) 2019-08-01 Pages (8.0) 2019-08-02 Numbers (6.0) 2019-08-03 Keynote (9.0) 2019-08-07 EtreCheck (5.3.3) Clean up: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility Executable not found Diagnostics Information (past 7 days): 2019-08-07 19:04:44 Microsoft Word.app - Crash Executable: /Applications/Microsoft Word.app 2019-08-07 18:53:30 UNKNOWN PATH - Hang Executable: UNKNOWN PATH End of report