EtreCheck version: 5.6 (5212) Report generated: 2020-08-15 19:47:09 Download EtreCheck from https://etrecheck.com Runtime: 11:38 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: My iMac late 2012 is slow on startup and slow to open programs. Once programs are running, they do a little better. I have contacted Apple in the past and they checked the standard things but it did not impro ve. They suggested I may need a new hard drive. Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This machine has a hard drive that appears to be failing. Runaway process - A process is using a large percentage of your CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Sharing enabled - This machine has sharing services enabled that could be a security risk. Hardware Information: iMac (21.5-inch, Late 2012) iMac Model: iMac13,1 2.70 GHz Quad-Core Intel Core i5 (i5-3330S) CPU: 4-core 8 RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: NVIDIA GeForce GT 640M - VRAM: 512 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 713.46 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared - 525 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 5.37 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.14 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 1000.00 GB (Shared - 713.46 GB used, 361.94 GB available, 269.26 GB free) APFS Mount point: /System/Volumes/Data disk1s3 - Recovery [Recovery] 1000.00 GB (Shared - 525 MB used, 269.26 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 5.37 GB used, 269.26 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 1000.00 GB (Shared - 11.14 GB used, 361.94 GB available, 269.26 GB free) APFS Mount point: / Read-only: Yes Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Ethernet Interface en1: Wi-Fi Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Printer sharing: Enabled System Software: macOS Catalina 10.15.5 (19F101) Time since boot: About 8 days Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Apps: 3 32-bit Applications: 27 32-bit apps System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 175 Apple tasks [Running] 119 Apple tasks [Other] 3 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 187 Apple tasks [Running] 112 Apple tasks [Other] 3 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-23) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-08-12) [Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-07-23) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-20) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-20) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-06) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-06) Launch Daemons: [Running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-07-15) [Running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-07-23) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-20) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-07-24) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-06) [Loaded] de.appsolute.mampprohelper.plist (MAMP GmbH - installed 2019-06-14) [Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2019-07-16) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-08-07) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-01-28) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-22) User Login Items: [Not Loaded] Slack Login Helper (App Store - installed 2020-08-07) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app [Not Loaded] Viber (Viber Media Inc. - installed 2017-12-05) Modern Login Item /Applications/Viber.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-08-07) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2017-06-03) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app Internet Plug-ins: Silverlight: 5.1.20513.0 (? - installed 2013-08-21) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-08-12) AdobePDFViewer: 20.012.20041 (Adobe Systems, Inc. - installed 2020-08-12) Flash Player: 32.0.0.414 (Adobe Inc. - installed 2020-08-12) FlashPlayer-10.6: 32.0.0.414 (Adobe Inc. - installed 2020-08-12) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-07-23) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access Audio Plug-ins: ZoomAudioDevice: 1.0 (Zoom Video Communications, Inc. - installed 2020-08-01) User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-07-24) Backup: Time Machine information not available without Full Drive Access. 25 local snapshots Oldest local snapshot: 2020-08-14 18:42:23 Last local snapshot: 2020-08-15 18:41:44 Performance: System Load: 3.10 (1 min ago) 2.58 (5 min ago) 2.53 (15 min ago) Nominal I/O speed: 0.94 MB/s File system: 78.39 seconds Write speed: 36 MB/s Read speed: 52 MB/s CPU Usage Snapshot: Type Overall System: 25 % User: 22 % Idle: 53 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 176.93 % (?) EtreCheck 7.99 % (App Store) accountsd 0.71 % (Apple) trustd 0.22 % (Apple) com.apple.Safari.SafeBrowsing.Service 0.22 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 462 MB (App Store) suggestd 62 MB (Apple) Finder 53 MB (Apple) AppleSpell 52 MB (Apple) SystemUIServer 43 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 338 MB / 96 MB (?) rapportd 54 KB / 44 KB (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) UsageTrackingAgent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 974 MB Used RAM: 5.73 GB Cached files: 1.31 GB Available RAM: 2.27 GB Swap Used: 199 MB Software Installs (past 30 days): Install Date Name (Version) 2020-07-22 GarageBand (10.3.2) 2020-07-23 MRTConfigData (1.64) 2020-08-07 XProtectPlistConfigData (2128) 2020-08-07 WhatsApp (2.2031.5) 2020-08-07 Slack (4.8.0) 2020-08-12 Adobe Flash Player 2020-08-12 ARMDC Agent Installer 2020-08-12 Adobe Acrobat Reader DC (20.012.20041) 2020-08-12 Adobe Acrobat DC (20.012.20041) 2020-08-15 Telegram (6.3.1) 2020-08-15 EtreCheck (5.6) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report