EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-06-12 17:31:44 Download EtreCheckPro from https://etrecheck.com Runtime: 3:47 Performance: Good Problem: Other problem Description: wireless mouse not working login page Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. External drives and performance - There are external drives connected that could be affecting performance. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 3.8 GHz Quad-Core Intel Core i5 (i5-7600K) CPU: 4-core 40 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 16 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 16 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 580 - VRAM: 8 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0512L 500.28 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 499.96 GB disk5 [APFS Virtual drive] 499.96 GB (Shared by 5 volumes) disk5s1 - A******* - Data (APFS) [APFS Virtual drive] (Shared - 318.09 GB used) disk5s2 - Preboot (APFS) [APFS Preboot] (Shared - 103 MB used) disk5s3 - Recovery (APFS) [Recovery] (Shared - 1.05 GB used) disk5s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk5s5 - A*****c (APFS) (Shared - 11.07 GB used) disk1 - TOSHIBA MD04ACA400 4.00 TB (Mechanical - 7200 RPM) External Thunderbolt 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 - D***a (Journaled HFS+) 4.00 TB (1.46 TB used) disk1s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB disk2 - TOSHIBA MD04ACA400 4.00 TB (Mechanical - 7200 RPM) External Thunderbolt 6 Gigabit Serial ATA disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 [Core Storage Container] 4.00 TB disk7 - T*********************e (Journaled HFS+) 4.00 TB (3.76 TB used) disk2s3 - Boot OS X (Journaled HFS+) 134 MB disk3 - TOSHIBA MD04ACA400 4.00 TB (Mechanical - 7200 RPM) External Thunderbolt 6 Gigabit Serial ATA disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - S***a (Journaled HFS+) 4.00 TB (1.34 TB used) disk4 - OWC Mercury Electra 3G SSD 240.06 GB (Solid State - TRIM: No) External Thunderbolt 3 Gigabit Serial ATA disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 [APFS Container] 239.85 GB disk6 [APFS Virtual drive] 239.85 GB (Shared by 4 volumes) disk6s1 - E**********D (APFS) (Shared - 999 KB used) disk6s2 - Preboot (APFS) [APFS Preboot] (Shared - 20 KB used) disk6s3 - Recovery (APFS) [Recovery] (Shared - 20 KB used) disk6s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) Mounted Volumes: disk1s2 - D***a 4.00 TB (1.46 TB used, 2.54 TB free) Journaled HFS+ Mount point: /Volumes/D***a Owners enabled: No disk3s2 - S***a 4.00 TB (1.34 TB used, 2.66 TB free) Journaled HFS+ Mount point: /Volumes/S***a Owners enabled: No disk5s1 - A******* - Data [APFS Virtual drive] 499.96 GB (Shared - 318.09 GB used, 168.37 GB available, 167.32 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk5s4 - VM [APFS VM] 499.96 GB (Shared - 2.15 GB used, 167.32 GB free) APFS Mount point: /private/var/vm disk5s5 - A*****c 499.96 GB (Shared - 11.07 GB used, 168.37 GB available, 167.32 GB free) APFS Mount point: / Encrypted Read-only: Yes disk6s1 - E**********D 239.85 GB (Shared - 999 KB used, 237.66 GB available, 237.56 GB free) APFS Mount point: /Volumes/E**********D Owners enabled: No disk7 - T*********************e 4.00 TB (3.76 TB used, 241.67 GB available, 241.57 GB free) Journaled HFS+ Mount point: /Volumes/T*********************e Encrypted Network: Interface en6: Bluetooth PAN 2 Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en0: Ethernet 1 Interface fw0: Thunderbolt FireWire Interface bridge0: Thunderbolt Bridge Interface en5: Thunderbolt Ethernet Slot 1 iCloud Quota: 3.88 GB available File sharing: Enabled System Software: macOS Catalina 10.15.7 (19H15) Time since boot: Less than an hour Notifications: CCC Dashboard.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple File sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.ARM.***.plist Executable: /Library/PrivilegedHelperTools/com.adobe.ARM.***.plist Details: Close match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.westerndigital.WD-SmartWare-Installer.plist Executable: /Library/PrivilegedHelperTools/com.westerndigital.WD-SmartWare-Installer Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.versioncueCS4.plist Executable: /Library/Application Support/Adobe/Adobe Version Cue CS4/Server/bin/VersionCueCS4d Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper Details: Close match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Volumes/D***a/A**********s/A*****************o/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper Details: Close match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/NP_2020Player_IKEA.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/CouponPrinter-FireFox.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx.plugin Plugin: ~/Library/Internet Plug-Ins/thinkorswim plugin_x86_64.plugin Plugin: ~/Library/Internet Plug-Ins/BrowserPlus_2.9.8.plugin Plugin: ~/Library/Internet Plug-Ins/tossc plugin_x86_64.plugin Plugin: ~/Library/Internet Plug-Ins/npVidyoWeb-00075.plugin Preference Pane: ~/Library/PreferencePanes/BrowserPlusPrefs.prefPane Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: /Library/PreferencePanes/Xmarks.prefPane Apps: 57 Kernel Extensions: /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.7.3) Startup Items: ProTec6 Path: /Library/StartupItems/ProTec6 System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 173 Apple tasks [Running] 124 Apple tasks System Launch Daemons: [Not Loaded] 32 Apple tasks [Loaded] 183 Apple tasks [Running] 122 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-22) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-10) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-05-10) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-13) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-13) [Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2021-06-10) [Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2020-12-10) [Running] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2020-01-08) [Running] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2019-08-18) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-04) Launch Daemons: [Running] com.adobe.ARM.***.plist (? ce3c8c7a - installed 2014-10-14) [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-08) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-08) [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2011-05-05) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-05-10) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-13) [Loaded] com.adobe.versioncueCS4.plist (? bee62441 - installed 2009-04-12) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Running] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2021-06-12) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-03-04) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-21) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-10-12) [Other] com.nalpeiron.netpro.plist (? caaeb67 - installed 2014-09-26) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Loaded] com.westerndigital.WD-SmartWare-Installer.plist (? 4b566c2 - installed 2014-01-03) User Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-22) [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2016-09-29) [Other] com.adobe.ARM.***.plist (? 0 - installed 2015-05-14) [Not Loaded] com.adobe.ARM.***.plist (? 0 - installed 2015-09-24) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-13) [Other] com.amazon.music.plist (? 0 - installed 2015-12-07) [Not Loaded] com.amazon.music.startup.plist (? 0 - installed 2019-05-16) [Not Loaded] com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist (? 0 - installed 2009-04-10) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-14) [Loaded] com.dxo.PhotoLab2LaunchAgent.plist (DxO Labs - installed 2019-11-30) [Other] com.google.keystone.agent.plist (? 0 - installed 2015-06-07) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-04-02) [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-04-02) User Login Items: [Running] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2021-06-09) Application /Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] Caffeine (App Store - installed 2015-08-10) Application /Applications/Caffeine.app [Running] CCC Dashboard (Bombich Software, Inc. - installed 2021-05-26) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC Dashboard.app [Not Loaded] Day One Helper (App Store - installed 2021-06-09) Modern Login Item /Applications/Day One.app/Contents/Library/LoginItems/Day One Helper.app [Not Loaded] EvernoteHelper (Evernote - installed 2018-01-02) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] Evernote Helper (Evernote - installed 2018-01-02) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (Evernote - installed 2018-01-02) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app [Not Loaded] ShazamHelper (App Store - installed 2020-09-07) Modern Login Item /Applications/Shazam.app/Contents/Library/LoginItems/ShazamHelper.app [Not Loaded] SpeedTestHelper (App Store - installed 2021-03-11) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] StartUpHelper (Spotify - installed 2020-03-03) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-05-10) Flip4Mac WMV Plugin: 3.2.0.16 (? - installed 2014-03-29) NP_2020Player_IKEA: 7.2.0.53 (? - installed 2017-06-26) AdobePDFViewer: 21.005.20048 (Adobe Systems, Inc. - installed 2021-06-08) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-06-08) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-03-16) GarminGpsControl: 4.0.3.0 Release (? - installed 2015-08-10) Silverlight: 5.1.50901.0 (? - installed 2017-02-04) CouponPrinter-FireFox: Version 1.0.11 (? - installed 2009-01-13) iPhotoPhotocast: 7.0 (Apple - installed 2015-08-10) Safari Extensions: Day One (App Store - installed 2021-06-09) Honey (App Store - installed 2021-04-20) Reverso รข Translation, dictionary (Theo Hoffenberg - installed 2020-12-10) 3rd Party Preference Panes: BrowserPlus (? - installed 2013-03-03) Flip4Mac WMV (? - installed 2013-03-29) Xmarks for Safari (? - installed 2015-03-04) Backup: Skip System Files: No Mobile backups: No Auto backup: Yes Volumes being backed up: D***a: Disk size: 4.00 TB - Disk used: 1.46 TB S***a: Disk size: 4.00 TB - Disk used: 1.34 TB A*****c: Disk size: 499.96 GB - Disk used: 332.64 GB Destinations: T********************e [Local] (Last used) Total size: 4.00 TB Total number of backups: 85 Oldest backup: 2020-05-07 13:51:38 Last backup: 2021-06-12 15:11:17 3rd party backup: Carbon Copy Cloner Performance: System Load: 2.81 (1 min ago) 5.76 (5 min ago) 4.19 (15 min ago) Nominal I/O speed: 2.97 MB/s File system: 19.44 seconds Write speed: 1607 MB/s Read speed: 2544 MB/s CPU Usage Snapshot: Type Overall System: 7 % User: 12 % Idle: 81 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 21.86 % (Etresoft, Inc.) mdworker_shared (55) 11.97 % (Apple) WindowServer 7.74 % (Apple) mds 7.60 % (Apple) kernel_task 5.88 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) MTLCompilerService (15) 1.42 GB (Apple) mdworker_shared (64) 1.27 GB (Apple) mds_stores 1.15 GB (Apple) EtreCheckPro 804 MB (Etresoft, Inc.) Adobe CEF Helper (Renderer) 578 MB (Adobe Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Mail 408 KB / 75 KB (Apple) mDNSResponder 80 KB / 62 KB (Apple) rapportd 6 KB / 36 KB (Apple) apsd 8 KB / 18 KB (Apple) cloudd 9 KB / 5 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) mdworker_shared (64) 3 (Apple) WindowServer 3 (Apple) Adobe CEF Helper (GPU) 2 (Adobe Inc.) mds_stores 2 (Apple) mds 1 (Apple) Virtual Memory Information: Physical RAM: 40 GB Free RAM: 25.05 GB Used RAM: 10.84 GB Cached files: 4.11 GB Available RAM: 29.16 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-04-16 Adobe Acrobat DC (21.001.20149) (21.001.20149) 2021-04-16 Adobe Acrobat Reader DC (21.001.20149) (21.001.20149) 2021-04-20 Honey (12.8.6) 2021-04-23 Kindle (1.31.0) 2021-05-13 Adobe Acrobat DC (21.001.20155) (21.001.20155) 2021-05-13 Adobe Acrobat Reader DC (21.001.20155) (21.001.20155) 2021-05-19 Malwarebytes for Mac 2021-05-24 Mobile Device (1.0.0.0) 2021-05-29 MRTConfigData (1.79) 2021-06-01 Pages (11.1) 2021-06-01 Numbers (11.1) 2021-06-01 Keynote (11.1) 2021-06-02 "Malwarebytes for Mac Uninstaller" (1.0) 2021-06-08 Adobe Acrobat DC (21.005.20048) (21.005.20048) 2021-06-09 Adobe Acrobat Reader DC (21.005.20048) (21.005.20048) 2021-06-09 Day One (6.4) 2021-06-11 EPSON Printer Software Update (3.3) 2021-06-11 Safari (14.1.1) 2021-06-12 XProtectPlistConfigData (2148) Clean up: ~/Library/LaunchAgents/com.google.keystone.agent.plist ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent Executable not found /Library/LaunchDaemons/com.nalpeiron.netpro.plist /private/etc/nalpeiron/Nalpeirond6b Executable not found ~/Library/LaunchAgents/com.amazon.music.plist /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Volumes/W*******e/A**********s/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framework/Versions/A/Support/CSConfigDotMacCert Executable not found Diagnostics Information (past 7-30 days): 2021-06-12 17:16:12 AdobeIPCBroker.app Crash (2 times) Executable: /Library/Application Support/Adobe/*/AdobeIPCBroker.app 2021-06-12 12:33:54 callservicesd Crash Executable: /System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd Details: dyld3 mode *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '*** -[__NSDictionaryM setObject:forKeyedSubscript:]: ke y cannot be nil' abort() called terminating with uncaught exception of type NSException 2021-06-11 11:35:02 UIKitSystem.app Crash Executable: /System/Library/CoreServices/UIKitSystem.app End of report