EtreCheckPro version: 6.5.3 (6F011) Report generated: 2021-10-23 13:49:06 Download EtreCheckPro from https://etrecheck.com Runtime: 3:38 Performance: Excellent Problem: Other problem Description: since upgrading to Big Sur, I can't drag and drop contacts into a Grou p in the Contact app. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Air (Retina, 13-inch, 2019) MacBook Air Model: MacBookAir8,2 1.6 GHz Dual-Core Intel Core i5 (i5-8210Y) CPU: 2-core 8 GB RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 2133 BANK 1/DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 78 Video Information: Intel UHD Graphics 617 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0128N 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 121.02 GB disk1 [APFS Virtual drive] 121.02 GB (Shared by 6 volumes) disk1s1 (APFS) [APFS Container] (Shared - 15.33 GB used) disk1s1s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used) disk1s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 55.72 GB used) disk1s3 - Preboot (APFS) [APFS Preboot] (Shared - 285 MB used) disk1s4 - Recovery (APFS) [Recovery] (Shared - 623 MB used) disk1s5 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s6 - Update (APFS) (Shared - 295 KB used) Mounted Volumes: disk1s1s1 - Macintosh HD [APFS Snapshot] 121.02 GB (Shared - 15.33 GB used, 57.88 GB available, 46.78 GB free) APFS Mount point: / Read-only: Yes disk1s2 - Macintosh HD - Data [APFS Virtual drive] 121.02 GB (Shared - 55.72 GB used, 57.88 GB available, 46.78 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s3 - Preboot [APFS Preboot] 121.02 GB (Shared - 285 MB used, 46.78 GB free) APFS Mount point: /System/Volumes/Preboot disk1s5 - VM [APFS VM] 121.02 GB (Shared - 2.15 GB used, 46.78 GB free) APFS Mount point: /System/Volumes/VM disk1s6 - Update 121.02 GB (Shared - 295 KB used, 46.78 GB free) APFS Mount point: /System/Volumes/Update Network: Interface en5: USB 10/100/1000 LAN Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge iCloud Quota: 7.16 GB available System Software: macOS Big Sur 11.6 (20G165) Time since boot: About 2 days Notifications: Google Chrome Helper (Alerts).app 3 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Old Applications: 10 x86-only apps System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 173 Apple tasks [Running] 154 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 162 Apple tasks [Running] 155 Apple tasks Launch Daemons: [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-28) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-07-28) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-10-12) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-02-10) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-11-04) Launch Agents: [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-07-28) [Running] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-10-12) User Launch Agents: [Running] com.amazon.music.plist (AMZN Mobile LLC - installed 2021-10-21) [Not Loaded] com.amazon.music.startup.plist (? 0 - installed 2020-04-05) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23) User Login Items: [Running] Amazon Music (AMZN Mobile LLC - installed 2020-12-15) Application /Applications/Amazon Music.app [Not Loaded] HPPSDrMonitorHelper (App Store - installed 2021-09-23) Modern Login Item /Applications/HP Smart.app/Contents/Frameworks/HPDiagnosticKit.framework/Versions/A/Resources/Addons/HP Diagnose & Fix.app/Contents/Library/LoginItems/HPPSDrMonitorHelper.app [Not Loaded] LaunchHelper (App Store - installed 2021-01-18) Modern Login Item /Applications/Mail for Gmail.app/Contents/Library/LoginItems/LaunchHelper.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-07-28) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-07-28) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app Backup: Time Machine Not Configured! Performance: System Load: 2.16 (1 min ago) 2.43 (5 min ago) 2.52 (15 min ago) Nominal I/O speed: 0.07 MB/s File system: 34.88 seconds Write speed: 443 MB/s Read speed: 1271 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 8 % Idle: 88 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Google Chrome Helper (Renderer) (5) 14.52 % (Google, Inc.) WindowServer 12.44 % (Apple) EtreCheckPro 10.56 % (Etresoft, Inc.) kernel_task 3.43 % (Apple) Safari 1.98 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (12) 1.08 GB (Apple) com.apple.WebKit.WebContent (13) 302 MB (Apple) kernel_task 258 MB (Apple) EtreCheckPro 239 MB (Etresoft, Inc.) Google Chrome Helper (Renderer) (5) 217 MB (Google, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 7 MB / 3 MB (Apple) corespeechd 2 KB / 9 MB (Apple) Mail 2 MB / 18 KB (Apple) netbiosd 547 KB / 65 KB (Apple) remoted 209 KB / 290 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Google Chrome Helper (Renderer) (5) 4 (Google, Inc.) WindowServer 3 (Apple) zoom.us 2 (Zoom Video Communications, Inc.) Safari 1 (Apple) Google Chrome Helper (GPU) 1 (Google, Inc.) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 29 MB Used RAM: 6.14 GB Cached files: 1.83 GB Available RAM: 1.86 GB Swap Used: 639 MB Software Installs (past 60 days): Install Date Name (Version) 2021-08-30 Zoom (5.7.6.1320) 2021-09-16 macOS Catalina Security Update 2021-005 (10.15.7) 2021-09-16 Gatekeeper Compatibility Data (1.0) 2021-09-23 HP Smart (13.1.0.1488) 2021-09-24 XProtectPlistConfigData (2151) 2021-09-30 macOS Big Sur (11.6) 2021-09-30 macOS 11.6 (11.6) 2021-09-30 MRTConfigData (1.84) 2021-09-30 Safari (15.0) 2021-09-30 Device Support Update (1.0.0.0.1.1632960232) 2021-09-30 Pages (11.2) 2021-09-30 Keynote (11.2) 2021-10-01 Numbers (11.2) 2021-10-12 Microsoft AutoUpdate (4.40.21101001) 2021-10-12 Microsoft OneNote (16.54.21101001) 2021-10-12 Microsoft PowerPoint (16.54.21101001) 2021-10-19 GarageBand (10.4.4) 2021-10-19 iMovie (10.3.0) 2021-10-19 Skype for Business (16.29.72) 2021-10-21 Microsoft Excel (16.54.21101001) 2021-10-21 Microsoft Word (16.54.21101001) Diagnostics Information (past 7-30 days): 2021-10-21 07:47:07 routined High CPU Use Executable: /usr/libexec/routined 2021-10-19 10:25:39 installd High CPU Use Executable: /System/Library/PrivateFrameworks/PackageKit.framework/Versions/A/Resources/installd End of report