EtreCheckPro version: 6.5.6 (6F041) Report generated: 2022-02-21 15:44:32 Download EtreCheckPro from https://etrecheck.com Runtime: 2:25 Performance: Excellent Problem: Other problem Description: Documents (.docx, .pdf) do not open either by double-clicking or Apple -O, unless: 1) they are moved out of the folder and then put back; or 2) the folder is closed and then reopened. Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac Pro (2017) iMac Pro Model: iMacPro1,1 3 GHz 10-Core Intel Xeon W (W-2150B) CPU: 10-core 64 GB RAM - Not upgradeable Video Information: Radeon Pro Vega 56 - VRAM: 8 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD AP2048M 2.00 TB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 2.00 TB disk1 [APFS Virtual drive] 2.00 TB (Shared by 6 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 624.23 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 726 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 1.61 GB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 20 KB used) disk1s5 (APFS) [APFS Container] (Shared - 15.75 GB used) disk1s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.75 GB used) disk1s6 - Update (APFS) (Shared - 11 MB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 2.00 TB (Shared - 624.23 GB used, 1.36 TB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s2 - Preboot [APFS Preboot] 2.00 TB (Shared - 726 MB used, 1.36 TB free) APFS Mount point: /System/Volumes/Preboot disk1s4 - VM [APFS VM] 2.00 TB (Shared - 20 KB used, 1.36 TB free) APFS Mount point: /System/Volumes/VM disk1s5s1 - Macintosh HD [APFS Snapshot] 2.00 TB (Shared - 15.75 GB used, 1.36 TB free) APFS Mount point: / Read-only: Yes disk1s6 - Update 2.00 TB (Shared - 11 MB used, 1.36 TB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en10: USB 10/100/1000 LAN Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.2.1 (21D62) Time since boot: About 3 days Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.uninstall.plist Executable: /bin/sh ~/.cisco/VideoGuard/uninstall/cisco_videoguard10/condUninstall.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/net.pulsesecure.UninstallPulse.plist Executable: /Library/Application Support/Pulse Secure/Pulse/Uninstall.app/Contents/Resources/uninstaller Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguardmonitor.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuardMonitor/VideoGuardMonitor.bundle/Contents/Resources/launch.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.cisco.videoguard10.plist Executable: /bin/sh -c $HOME/Library/Cisco/VideoGuardPlayer/VideoGuard10/VideoGuard10.bundle/Contents/Resources/setupServer.sh Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist Executable: /Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller Details: Exact match found in the legitimate list - probably OK Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Plugin: /Library/Internet Plug-Ins/EPPEX Plugin.plugin Preference Pane: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.prefPane Apps: 10 Old Applications: 26 x86-only apps System Extensions: [Running] com.sophos.endpoint.scanextension - version 1.0 (Sophos - 2020-11-14) Application: /Applications/Sophos/Sophos Scan.app - version 1.0 Description: Scanning Services [Not Loaded] PulseSecureFirewallSysExt - version 4.0 (Pulse Secure LLC - 2021-09-27) Application: /Applications/Pulse Secure.app - version 9.1.13 (Pulse Secure LLC - 2022-02-18) Kernel Extensions: /Library/Extensions [Not Loaded] hp_io_printerclassdriver_enabler.kext - com.hp.hpio.hp-io-printerclassdriver-enabler (19.31.0 - SDK 10.14) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.31.0 - SDK 10.13) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 177 Apple tasks [Running] 159 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 168 Apple tasks [Running] 165 Apple tasks [Other] One Apple task Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2022-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2022-01-09) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-09-19) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2022-02-15) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2022-02-15) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2022-02-17) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-11-16) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-02) [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2021-12-15) [Loaded] jp.co.canon.MasterInstaller.plist (? d0637166 - installed 2018-10-11) [Running] net.pulsesecure.AccessService.plist (Pulse Secure LLC - installed 2021-11-15) [Loaded] net.pulsesecure.PulseOpswatServiceAgentbased.plist (Pulse Secure LLC - installed 2021-11-15) [Loaded] net.pulsesecure.PulseOpswatServiceAgentbased_x86_64.plist (Pulse Secure LLC - installed 2021-11-15) [Loaded] net.pulsesecure.UninstallPulse.plist (? 54408489 - installed 2021-11-15) Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2022-01-09) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-23) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2022-02-15) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2022-02-17) [Not Loaded] com.oracle.java.Java-Updater.plist (? e85bfac0 - installed 2021-12-15) [Running] net.pulsesecure.pulsetray.plist (Pulse Secure LLC - installed 2021-11-15) User Launch Agents: [Not Loaded] .plist (Microsoft Corporation - installed 2022-02-15) [Other] com.adobe.ARM.***.plist (? 0 - installed 2017-12-28) [Loaded] com.cisco.videoguard10.plist (? 0 - installed 2022-02-06) [Loaded] com.cisco.videoguard10.uninstall.plist (? 0 - installed 2022-02-06) [Other] com.cisco.videoguardmonitor.plist (? 0 - installed 2022-02-06) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2022-02-16) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2022-02-18) [Loaded] net.pulsesecure.SetupClient.plist (Pulse Secure LLC - installed 2021-11-15) User Login Items: [Not Loaded] CIJSUAgent (Canon Inc. - installed 2018-09-29) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app [Running] Dropbox (Dropbox, Inc. - installed 2022-02-16) Application /Applications/Dropbox.app [Running] OneDrive (Microsoft Corporation - installed 2022-02-15) Application /Applications/OneDrive.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2022-02-15) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2022-02-15) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] YTD Helper (Greentree Applications SRL - installed 2021-01-25) Modern Login Item /Applications/YTD.app/Contents/Library/LoginItems/YTD Helper.app [Running] HP Device Monitor (HP Inc. - installed 2019-12-19) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2019-12-19) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: Silverlight: 5.1.50901.0 (? - installed 2017-12-28) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-22) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-22) JavaAppletPlugin: Java 8 Update 321 build 07 (? - installed 2022-01-29) EPPEX Plugin: 10.0 (? - installed 2018-01-16) 3rd Party Preference Panes: Java (? - installed 2021-12-16) Backup: Time Machine Not Configured! Performance: System Load: 4.27 (1 min ago) 2.40 (5 min ago) 2.20 (15 min ago) Nominal I/O speed: 0.27 MB/s File system: 12.35 seconds Write speed: 2961 MB/s Read speed: 2564 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 1 % Idle: 98 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheckPro 14.16 % (Etresoft, Inc.) WindowServer 5.40 % (Apple) plugin-container (79) 5.26 % (Mozilla Corporation) coreaudiod 3.60 % (Apple) HP Device Monitor 2.16 % (HP Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (79) 12.81 GB (Mozilla Corporation) Mail 2.75 GB (Apple) firefox 2.56 GB (Mozilla Corporation) MTLCompilerService (22) 2.02 GB (Apple) AdobeReader 1.93 GB (Adobe Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 249 MB / 38 MB (Apple) Dropbox 4 MB / 1 MB (Dropbox, Inc.) firefox 1 MB / 3 MB (Mozilla Corporation) remoted 735 KB / 1022 KB (Apple) apsd 139 KB / 440 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) coreaudiod 6 (Apple) WindowServer 4 (Apple) plugin-container (79) 4 (Mozilla Corporation) HP Device Monitor 2 (HP Inc.) firefox 1 (Mozilla Corporation) Virtual Memory Information: Physical RAM: 64 GB Free RAM: 618 MB Used RAM: 52.79 GB Cached files: 10.61 GB Available RAM: 11.21 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2022-01-01 IBM SPSS Statistics (28.0) 2022-01-09 ARMDC Agent Installer (1.0.0) 2022-01-12 Adobe Acrobat Reader DC (21.011.20039) (21.011.20039) 2022-01-15 macOS 12.1 (12.1) 2022-01-29 Java 8 Update 321 (1.8.321.07) 2022-02-03 Sky Go 2022-02-04 XProtectPlistConfigData (2155) 2022-02-04 MRTConfigData (1.88) 2022-02-08 Microsoft Remote Desktop (10.7.6) 2022-02-17 Adobe Acrobat Reader DC (Continuous) (21.011.20039) 2022-02-17 Microsoft AutoUpdate (4.44.22021501) 2022-02-17 Microsoft Excel (16.58.22021501) 2022-02-17 Microsoft OneNote (16.58.22021501) 2022-02-17 Microsoft PowerPoint (16.58.22021501) 2022-02-17 Microsoft Word (16.58.22021501) 2022-02-17 Microsoft Outlook (16.58.22021501) 2022-02-18 macOS 12.2.1 (12.2.1) Clean up: ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper Executable not found Diagnostics Information (past 7-30 days): 2022-02-18 18:39:48 Firefox.app High CPU Use (2 times) Executable: /Applications/Firefox.app 2022-02-15 00:14:22 trustd High CPU Use Executable: /usr/libexec/trustd End of report