EtreCheck version: 5.6.2 (5220) Report generated: 2020-10-25 18:49:02 Download EtreCheck from https://etrecheck.com Runtime: 2:05 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Computer is restarting Description: I downloaded Pulse Secure VPN to access my university library, but aft er downloading it my computer seems to crash/restart whenever I close it. When I reopen the computer it gives me the â black screen of deathâ . I would like to resolve this because I need to access the databases for school! Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports) MacBook Pro Model: MacBookPro14,1 2.3 GHz Dual-Core Intel Core i5 (i5-7360U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB LPDDR3 2133 BANK 1/DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 238 Video Information: Intel Iris Plus Graphics 640 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0128J 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 121.02 GB disk1 [APFS Virtual drive] 121.02 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 65.96 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.32 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 121.02 GB (Shared - 65.96 GB used, 41.44 GB available, 40.31 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 121.02 GB (Shared - 2.15 GB used, 40.31 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 121.02 GB (Shared - 11.32 GB used, 41.44 GB available, 40.31 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.7 (19H2) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/net.pulsesecure.UninstallPulse.plist Executable: /Library/Application Support/Pulse Secure/Pulse/Uninstall.app/Contents/Resources/uninstaller Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/net.pulsesecure.SetupClient.plist Executable: ~/Library/Application Support/Pulse Secure/SetupClient/PulseSetupClient.app/Contents/MacOS/PulseSetupClient Details: Exact match found in the legitimate list - probably OK Apps: 2 32-bit Applications: 13 32-bit apps System Extensions: [Running] PulseSecureFirewallSysExt - version 1.0 (Pulse Secure LLC - 2020-09-14) Application: /Applications/Pulse Secure.app - version 9.1.8 (Pulse Secure LLC - 2020-10-25) Kernel Extensions: /Applications/Pulse Secure.app PulseSecureFirewall.kext (9.1.8 - SDK 10.13) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 171 Apple tasks [Running] 125 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 176 Apple tasks [Running] 126 Apple tasks Launch Agents: [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-05-28) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-08-04) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-08-04) [Not Loaded] net.pulsesecure.pulsetray.plist (Pulse Secure LLC - installed 2020-10-19) Launch Daemons: [Loaded] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-05-28) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-08-04) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-08-20) [Running] net.pulsesecure.AccessService.plist (Pulse Secure LLC - installed 2020-10-19) [Loaded] net.pulsesecure.UninstallPulse.plist (? 54408489 - installed 2020-10-19) User Launch Agents: [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-10-19) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-10-19) [Loaded] net.pulsesecure.SetupClient.plist (? 0 - installed 2020-10-19) User Login Items: [Not Loaded] AdwareHelper (App Store - installed 2020-09-22) Modern Login Item /Applications/Antivirus Zap.app/Contents/Library/LoginItems/AdwareHelper.app [Running] StartUpHelper (Spotify - installed 2020-03-04) Modern Login Item /Applications/Spotify (old).app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-10-23) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-05-28) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: Honey (App Store - installed 2020-09-23) Backup: Time Machine Not Configured! Performance: System Load: 2.09 (1 min ago) 4.77 (5 min ago) 3.57 (15 min ago) Nominal I/O speed: 7.34 MB/s File system: 32.95 seconds Write speed: 557 MB/s Read speed: 2661 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 8 % Idle: 89 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheck 24.30 % (App Store) Other processes 20.67 % (?) Creative Cloud 0.43 % (Adobe Systems, Inc.) sharingd 0.15 % (Apple) routined 0.13 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 532 MB (App Store) App Store 181 MB (Apple) Safari 132 MB (Apple) Messages 110 MB (Apple) accountsd 100 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 278 KB / 105 KB (?) Mail 243 KB / 7 KB (Apple) rapportd 909 B / 397 B (Apple) SystemUIServer 0 B / 64 B (Apple) spindump_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 31 MB Used RAM: 5.98 GB Cached files: 1.99 GB Available RAM: 2.02 GB Swap Used: 12 MB Software Installs (past 30 days): Install Date Name (Version) 2020-09-26 iMovie (10.1.16) 2020-10-01 R 4.0.2 for macOS 2020-10-15 macOS Catalina 10.15.7 Update 2020-10-15 Gatekeeper Compatibility Data (1.0) 2020-10-19 XProtectPlistConfigData (2133) 2020-10-19 MRTConfigData (1.68) 2020-10-19 Pulse Secure (9.1.8.3999) 2020-10-23 Kindle (1.30.0) 2020-10-23 WhatsApp (2.2041.7) 2020-10-25 EtreCheck (5.6.2) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report