EtreCheck version: 5.5.5 (5111) Report generated: 2020-08-04 13:53:43 Download EtreCheck from https://etrecheck.com Runtime: 2:47 Performance: Excellent Sandbox: Enabled Full drive access: Enabled Problem: Other problem Description: Browsers will not connect to internet Major Issues: Anything that appears on this list needs immediate attention. Runaway process - A process is using a large percentage of your CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy network usage - This machine has recently restarted and has high network usage. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 "Catalina". Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (Retina, 13-inch, Mid 2014) MacBook Pro Model: MacBookPro11,1 2.8 GHz Dual-Core Intel Core i5 (i5-4308U) CPU: 2-core 8 RAM - Not upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Battery: Health = Normal - Cycle count = 48 Video Information: Intel Iris - VRAM: 1536 MB Cinema 1680 x 1050 Drives: disk0 - APPLE SSD SM0512F 500.28 GB (Solid State - TRIM: Yes) Internal PCI 5.0 GT/s x2 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 376.37 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared - 529 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 5.37 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.04 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 500.07 GB (Shared - 376.37 GB used, 160.57 GB available, 106.52 GB free) APFS Mount point: /System/Volumes/Data disk1s3 - Recovery [Recovery] 500.07 GB (Shared - 529 MB used, 106.52 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 500.07 GB (Shared - 5.37 GB used, 106.52 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 500.07 GB (Shared - 11.04 GB used, 160.57 GB available, 106.52 GB free) APFS Mount point: / Read-only: Yes disk2s2 - T******************s 2.00 TB (1.47 TB used, 526.95 GB free) Mac OS Extended (Case-sensitive, Journaled) Disk Image Mount point: /Volumes/T******************s Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en4: Thunderbolt Ethernet Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.6 (19G73) Time since boot: About 2 hours Notifications: EtreCheck.app one notification Safari.app 4 notifications Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.adobe.versioncueCS3.plist Executable: /Library/Application Support/Adobe/Adobe Version Cue CS3/Server/bin/VersionCueCS3d Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.sassafras.KeyAccess.plist Executable: /Library/KeyAccess/KeyAccess.app/Contents/SharedSupport/karl.app/Contents/MacOS/karl -c Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist Executable: Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.sassafras.KeyAccess.plist Executable: /Library/KeyAccess/KeyAccess.app/Contents/MacOS/KeyAccess Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=scheduled Details: Exact match found in the whitelist - probably OK Plugin: /Library/Internet Plug-Ins/DirectorShockwave.plugin Plugin: /Library/Internet Plug-Ins/RhapsodyPlayerEngine.plugin Plugin: /Library/Internet Plug-Ins/AdobeExManDetect.plugin Plugin: /Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/AdobeAAMDetect.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/CANONiMAGEGATEWAYDL.plugin Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Plugin: /Library/Internet Plug-Ins/MeetingJoinPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/Picasa.plugin Plugin: ~/Library/Internet Plug-Ins/RealPlayer Plugin.plugin Preference Pane: /Library/PreferencePanes/VersionCueCS3.prefPane Preference Pane: /Library/PreferencePanes/RCDefaultApp.prefPane Preference Pane: /Library/PreferencePanes/Flip4Mac WMV.prefPane Preference Pane: /Library/PreferencePanes/KeyAccessPref.prefPane Apps: 9 32-bit Applications: 134 32-bit apps Kernel Extensions: /Library/Extensions CiscoVPN.kext (2.0.1) KensingtonMouseDriver.kext (3.0) OMI_EHCI.kext (3.0.0) OMI_USBHub.kext (3.0.0) GeneIOUSBIDE.kext (2.1.0) Startup Items: AdobeVersionCue Path: /Library/StartupItems/AdobeVersionCue KeyAccess Path: /Library/StartupItems/KeyAccess System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 170 Apple tasks [Running] 127 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 174 Apple tasks [Running] 127 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2015-12-15) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-15) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-03-05) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-03-05) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-07-14) [Other] com.sassafras.KeyAccess.plist (? 534fc057 - installed 2014-04-29) Launch Daemons: [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2014-05-02) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-06-23) [Loaded] com.adobe.versioncueCS3.plist (? e716f322 - installed 2009-09-14) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-03-05) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-05-14) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-07-14) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-08-04) [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0 - installed ) [Other] com.sassafras.KeyAccess.plist (? 1b6fac61 - installed 2014-04-11) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2015-09-01) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-15) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2020-08-04) User Login Items: [Running] Backup and Sync (Google, Inc. - installed 2020-06-15) Application /Applications/Backup and Sync.app [Running] Box Sync (Box, Inc. - installed 2020-05-20) Application /Applications/Box Sync.app [Running] Dropbox (Dropbox, Inc. - installed 2020-07-22) Application /Applications/Dropbox.app [Not Loaded] Garmin Express Service (Garmin International - installed 2019-07-23) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-05-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-05-14) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] StartUpHelper (Spotify - installed 2020-05-02) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2020-07-24) Modern Login Item /Applications/Utilities/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: DirectorShockwave: 12.1.7r157 (? - installed 2015-02-05) RhapsodyPlayerEngine: 1.0.2 (? - installed 2007-08-27) AdobeExManDetect: AdobeExManDetect 1.1.0.0 (? - installed 2014-05-03) Flip4Mac WMV Plugin: 2.4.2.4 (? - installed 2012-04-22) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-03-24) AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2015-09-01) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-07-09) FlashPlayer-10.6: 32.0.0.403 (Adobe Inc. - installed 2020-07-14) Silverlight: 5.1.50901.0 (? - installed 2018-05-12) Flash Player: 32.0.0.403 (Adobe Inc. - installed 2020-07-14) iPhotoPhotocast: 7.0 (Apple - installed 2012-02-28) SharePointBrowserPlugin: 14.7.7 (? - installed 2017-09-15) AdobePDFViewer: 20.009.20074 (Adobe Systems, Inc. - installed 2020-07-09) CANONiMAGEGATEWAYDL: 3.1.0.2 (? - installed 2009-09-08) GarminGpsControl: 4.2.0.0 (? - installed 2014-03-31) MeetingJoinPlugin: (? - installed 2017-03-17) Safari Extensions: Grammarly for Safari (App Store - installed 2020-05-20) LastPass (Marvasol, Inc DBA LastPass - installed 2019-05-17) 3rd Party Preference Panes: Adobe Version Cue CS3 (? - installed 2009-09-14) RCDefaultApp (? - installed 2009-09-19) Flash Player (Adobe Inc. - installed 2020-06-23) Flip4Mac WMV (? - installed 2012-03-20) KeyAccess (? - installed 2014-04-29) Time Machine: Skip System Files: No Mobile backups: No Auto backup: Yes Volumes being backed up: Destinations: B******C [Network] (Last used) Total size: 2.00 TB Total number of backups: 209 Oldest backup: 2016-03-30 00:59:59 Last backup: 2020-08-04 09:04:28 10 local snapshots Oldest local snapshot: 2020-08-03 12:57:54 Last local snapshot: 2020-08-04 12:34:45 Performance: System Load: 3.59 (1 min ago) 3.93 (5 min ago) 3.31 (15 min ago) Nominal I/O speed: 10.20 MB/s File system: 33.09 seconds Write speed: 661 MB/s Read speed: 693 MB/s CPU Usage Snapshot: Type Overall System: 13 % User: 23 % Idle: 64 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 129.92 % (?) EtreCheck 6.95 % (App Store) Safari 3.77 % (Apple) HP Device Monitor 2.14 % (HP Inc.) Box Sync 0.70 % (Box, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 250 MB (App Store) Safari 115 MB (Apple) Dropbox 87 MB (Dropbox, Inc.) Microsoft Word 71 MB (Microsoft Corporation) accountsd 61 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 2.46 GB / 1.90 GB (?) com.apple.WebKit.Networking.xpc 243 KB / 182 KB (Apple) Dropbox 178 KB / 115 KB (Dropbox, Inc.) SystemUIServer 1 KB / 44 B (Apple) routined 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 31 MB Used RAM: 6.89 GB Cached files: 1.08 GB Available RAM: 1.11 GB Swap Used: 3.36 GB Software Installs (past 30 days): Install Date Name (Version) 2020-07-23 Gatekeeper Configuration Data (181) 2020-07-24 MRTConfigData (1.64) 2020-07-24 XProtectPlistConfigData (2127) 2020-07-24 Voice Update - Nora (1.3.13) 2020-08-04 EtreCheck (5.5.5) Diagnostics Information (past 7-30 days): 2020-08-04 11:39:01 Google Chrome.app Hang (2 times) Executable: /Applications/Google Chrome.app 2020-08-01 21:33:51 photolibraryd High CPU Use Executable: /System/Library/PrivateFrameworks/PhotoLibraryServices.framework/Versions/A/Support/photolibraryd 2020-08-01 21:33:25 photoanalysisd High CPU Use (4 times) Executable: /System/Library/PrivateFrameworks/PhotoAnalysis.framework/Versions/A/Support/photoanalysisd 2020-07-30 12:27:12 backupd High CPU Use (2 times) Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2020-07-29 11:40:32 Backup and Sync.app High CPU Use (4 times) Executable: /Applications/Backup and Sync.app Details: objc_msgSend() selector name: updatePath:withStatus: 2020-07-29 09:13:30 com.apple.WebKit.WebContent High CPU Use Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2020-07-28 16:12:27 System Information.app High CPU Use Executable: /System/Applications/Utilities/System Information.app End of report