EtreCheck version: 5.7 (5242) Report generated: 2021-02-02 11:19:35 Download EtreCheck from https://etrecheck.com Runtime: 2:27 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: Computer randomly shuts down Major Issues: Anything that appears on this list needs immediate attention. System extension blocked - There are system extensions awaiting user approval. Adobe Flash Player installed - Adobe Flash Player is installed on this computer. This is a security risk and no longer supported. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Heavy Photos CPU usage - Photos processes are using large amounts of CPU. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 3.8 GHz Quad-Core Intel Core i5 (i5-7600K) CPU: 4-core 8 RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - Empty Video Information: Radeon Pro 580 - VRAM: 8 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 121.02 GB disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 884.58 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 323 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 (APFS) [APFS Container] (Shared - 22.71 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 22.71 GB used) disk2s6 - Update (APFS) (Shared - 112 MB used) disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 2.00 TB disk2 [APFS Virtual drive] 2.12 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 884.58 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 323 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 (APFS) [APFS Container] (Shared - 22.71 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 22.71 GB used) disk2s6 - Update (APFS) (Shared - 112 MB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] 2.12 TB (Shared - 884.58 GB used, 1.24 TB available, 1.20 TB free) APFS Mount point: /System/Volumes/Data disk2s2 - Preboot [APFS Preboot] 2.12 TB (Shared - 323 MB used, 1.20 TB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 2.12 TB (Shared - 2.15 GB used, 1.20 TB free) APFS Mount point: /System/Volumes/VM disk2s5 [APFS Container] 2.12 TB (Shared - 22.71 GB used, 1.20 TB free) APFS Mount point: /System/Volumes/Update/mnt1 Partitions: disk2s5s1 disk2s5s1 - Macintosh HD [APFS Snapshot] 2.12 TB (Shared - 22.71 GB used, 1.24 TB available, 1.20 TB free) APFS Mount point: / Read-only: Yes disk2s6 - Update 2.12 TB (Shared - 112 MB used, 1.20 TB free) APFS Mount point: /System/Volumes/Update Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en7: iPhone Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Big Sur 11.1 (20C69) Time since boot: Less than an hour Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Security Risk! - Adobe Flash Player installed! Unsigned Files: Launchd: /Library/LaunchDaemons/com.cleverfiles.cfbackd.plist Executable: /Library/Application Support/CleverFiles/BackService.app/Contents/MacOS/cfbackd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.sonos.smbbump.plist Executable: /Library/Application Support/Sonos/smb_touch Details: Exact match found in the legitimate list - probably OK Login Item: /Applications/GoPro Quik.app/Contents/Library/LoginItems/goproapp.devicedetection.app Plugin: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/Google Earth Web Plug-in.plugin Plugin: /Library/Internet Plug-Ins/GarminGpsControl.plugin Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/Unity Web Player.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Preference Pane: /Library/PreferencePanes/OSXFUSE.prefPane Apps: 5 System Extensions: [Waiting for authorization] com.sophos.endpoint.scanextension - version 1.0 (Sophos - 2020-11-13) Application: /Applications/Sophos/Sophos Scan.app - version 1.0 Description: Scanning Services Kernel Extensions: /Applications/LaCie Desktop Manager.app LaCieScsiType00.kext - com.LaCie.ScsiType00 (1.2.2) jmPeripheralDevice.kext - com.jmicron.driver.jmPeripheralDevice (1.0.6) LaCie_RemoteComms.kext - com.lacie.driver.LaCie_RemoteComms (1.0.1) OxsemiDeviceType00.kext - com.oxsemi.driver.OxsemiDeviceType00 (1.06.4) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 173 Apple tasks [Running] 141 Apple tasks System Launch Daemons: [Not Loaded] 35 Apple tasks [Loaded] 182 Apple tasks [Running] 141 Apple tasks [Other] 2 Apple tasks Launch Agents: [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-19) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-19) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-10-11) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-01-14) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-27) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-08-21) [Running] com.cleverfiles.cfbackd.plist (? 65468217 - installed 2014-04-08) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-10-19) [Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-11) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-10-11) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-01-14) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2020-03-09) [Other] com.sonos.smbbump.plist (? 25deed1f - installed 2014-01-04) [Loaded] com.westerndigital.ErasePrivilegedHelper.plist (Western Digital Corporation Branded Products Group - installed 2014-04-09) User Launch Agents: [Other] com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist (? 0 - installed 2011-02-07) [Loaded] com.apple.SafariBookmarksSyncer.plist (Apple - installed 2011-02-08) [Other] com.nero.HSMMonitor.plist (? 0 - installed 2013-10-13) User Login Items: [Not Loaded] Garmin Express Service (Garmin International - installed 2019-06-30) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] crashreporter (Garmin International - installed 2019-06-30) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app/Contents/MacOS/crashreporter.app [Not Loaded] goproapp.devicedetection (? - installed 2017-05-27) Modern Login Item /Applications/GoPro Quik.app/Contents/Library/LoginItems/goproapp.devicedetection.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-10-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-10-11) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] StartUpHelper (Spotify - installed 2018-11-05) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] PhotoStreamAgent (App Store - installed 2015-03-19) Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app [Not Loaded] HP Device Monitor (Apple - installed 2013-12-19) Modern Login Item /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app Internet Plug-ins: JavaAppletPlugin: (?) FlashPlayer-10.6: 28.0.0.126 (Adobe Systems, Inc. - installed 2017-12-23) iPhotoPhotocast: 7.0 (Apple - installed 2013-04-20) Flash Player: 28.0.0.126 (Adobe Systems, Inc. - installed 2017-12-23) SharePointBrowserPlugin: 14.7.7 (? - installed 2017-09-14) Google Earth Web Plug-in: 7.1 (? - installed 2016-08-20) GarminGpsControl: 4.0.4.0 Release (? - installed 2012-11-02) Silverlight: 5.1.30514.0 (? - installed 2014-11-09) Unity Web Player: UnityPlayer version 3.4.2f3 (? - installed 2015-08-10) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2013-10-24) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2017-11-27) FUSE for OS X (OSXFUSE) (? - installed 2014-04-01) Backup: Time Machine information not available without Full Drive Access. 4 local snapshots Oldest local snapshot: 2020-12-11 20:04:45 Last local snapshot: 2021-02-02 11:15:58 Performance: System Load: 1.17 (1 min ago) 1.01 (5 min ago) 0.54 (15 min ago) Nominal I/O speed: 21.55 MB/s File system: 27.61 seconds Write speed: 484 MB/s Read speed: 2481 MB/s CPU Usage Snapshot: Type Overall System: 7 % User: 19 % Idle: 74 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) photolibraryd 55.86 % (Apple) Other processes 31.88 % (?) EtreCheck 13.20 % (App Store) Safari 0.50 % (Apple) parsecd 0.17 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 580 MB (App Store) Safari 151 MB (Apple) Finder 103 MB (Apple) photoanalysisd 70 MB (Apple) System Preferences 65 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking.xpc 1 MB / 30 KB (Apple) Other processes 173 KB / 129 KB (?) homed 17 KB / 1 KB (Apple) routined 0 B / 0 B (Apple) NotificationCenter 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 23 MB Used RAM: 4.21 GB Cached files: 3.77 GB Available RAM: 3.79 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2021-01-14 Microsoft AutoUpdate 2021-01-14 Microsoft PowerPoint 2021-01-14 Microsoft Outlook 2021-01-14 Microsoft Excel 2021-01-14 Microsoft OneNote 2021-01-14 Microsoft Word 2021-01-15 Numbers (10.0) 2021-01-15 Keynote (10.0) 2021-01-15 Pages (10.0) 2021-01-26 XProtectPlistConfigData (2138) 2021-02-02 EtreCheck (5.7) Clean up: ~/Library/LaunchAgents/com.nero.HSMMonitor.plist /Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/MacOS/HSMMonitor Executable not found ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-***@***-SharedServices.Agent.plist /System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices.framework/Versions/A/Support/CSConfigDotMacCert Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report