EtreCheckPro version: 6.5.2 (6F007)
Report generated: 2021-09-21 08:28:37
Download EtreCheckPro from https://etrecheck.com
Runtime: 23:18
Performance: Poor

Problem: Computer is too slow

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
  Poor performance - EtreCheck report shows poor performance. This is unusual.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Heavy RAM usage - Apps are using a large amount of RAM.
  Apps crashing - There have been numerous app crashes.
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system.
  Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
  iMac (Retina 5K, 27-inch, Late 2015)
  iMac Model: iMac17,1
  4 GHz Quad-Core Intel Core i7 (i7-6700K) CPU: 4-core
  16 GB RAM - Upgradeable
    BANK 0/DIMM0 - 8 GB DDR3 1867  
    BANK 0/DIMM1 - Empty   
    BANK 1/DIMM0 - 8 GB DDR3 1867  
    BANK 1/DIMM1 - Empty   

Video Information:
  AMD Radeon R9 M395 - VRAM: 2 GB
    iMac (built-in) 5120 x 2880

Drives:
  disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) 
  Internal PCI 8.0 GT/s x4 Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Fusion Drive] 121.12 GB
      disk2 [APFS Virtual drive] 3.12 TB (Shared by 6 volumes)
        disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 1.37 TB used)
        disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 322 MB used)
        disk2s3 - Recovery (APFS) [Recovery] (Shared - 626 MB used)
        disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
        disk2s5 (APFS) [APFS Container] (Shared - 15.33 GB used)
          disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used)
        disk2s6 - Update (APFS) (Shared - 1 MB used)

  disk1 - APPLE HDD ST3000DM001 3.00 TB (Mechanical - 7200 RPM) 
  Internal SATA 6 Gigabit Serial ATA
    disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk1s2 [APFS Fusion Drive] 3.00 TB
      disk2 [APFS Virtual drive] 3.12 TB (Shared by 6 volumes)
        disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 1.37 TB used)
        disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 322 MB used)
        disk2s3 - Recovery (APFS) [Recovery] (Shared - 626 MB used)
        disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
        disk2s5 (APFS) [APFS Container] (Shared - 15.33 GB used)
          disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.33 GB used)
        disk2s6 - Update (APFS) (Shared - 1 MB used)

  disk3 - Seagate Backup+  Desk 3.00 TB
  External USB 5 Gbit/s USB
    disk3s1 - EFI [EFI] 315 MB
    disk3s2 - S****************p (Journaled HFS+) 3.00 TB (2.70 TB used)

Mounted Volumes:
  disk2s1 - Macintosh HD - Data [APFS Virtual drive]
    3.12 TB (Shared - 1.37 TB used, 1.73 TB available, 1.72 TB free)
    APFS
    Mount point: /System/Volumes/Data

  disk2s2 - Preboot [APFS Preboot]
    3.12 TB (Shared - 322 MB used, 1.72 TB free)
    APFS
    Mount point: /System/Volumes/Preboot

  disk2s4 - VM [APFS VM]
    3.12 TB (Shared - 2.15 GB used, 1.72 TB free)
    APFS
    Mount point: /System/Volumes/VM

  disk2s5s1 - Macintosh HD [APFS Snapshot]
    3.12 TB (Shared - 15.33 GB used, 1.73 TB available, 1.72 TB free)
    APFS
    Mount point: /
    Read-only: Yes

  disk2s6 - Update
    3.12 TB (Shared - 1 MB used, 1.72 TB free)
    APFS
    Mount point: /System/Volumes/Update

  disk3s2 - S****************p
    3.00 TB (2.70 TB used, 296.02 GB available, 295.96 GB free)
    Journaled HFS+
    Mount point: /Volumes/S****************p

Network:
  Interface usbmodem14320: MT65xx Preloader
  Interface en0: Ethernet
  Interface en1: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en4: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge
  iCloud Quota: 2.09 GB available

System Software:
  macOS Big Sur 11.5.2 (20G95) 
  Time since boot: About a day

Notifications:
  EtreCheckPro.app
    one notification

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple

Unsigned Files:
  Running app: /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app/Contents/CNSSelectorAgent.app/Contents/MacOS/CNSSelectorAgent

  Login Item: /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app

  Apps: 5

Old Applications:
  32 x86-only apps

Kernel Extensions:
  /Library/Extensions
    [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.2.0)
    [Not Loaded] NetgearFSRSupport.kext - com.netgear.driver.NetgearFSRSupport (3.0.0.3 - SDK 10.6)
    [Not Loaded] NetgearHSRSupport.kext - com.netgear.driver.NetgearHSRSupport (3.0.0.18 - SDK 10.6)
    [Not Loaded] NetgearQMISupport.kext - com.netgear.driver.NetgearQMISupport (1.1.0.0 - SDK 10.6)
    [Not Loaded] NetgearQMIDirectIP.kext - com.netgear.driver.qmiNetDriver (1.2.4 - SDK 10.6)
    [Not Loaded] NetgearDIPSupport.kext - com.sierrawireless.driver.SierraDIPSupport (1.0.0.7 - SDK 10.6)
    [Not Loaded] NetgearIPDirect.kext - com.sierrawireless.driver.SierraIPDirect (1.1.5 - SDK 10.6)
    [Not Loaded] NetgearVSP.kext - com.sierrawireless.driver.SierraVSP (1.1 - SDK 10.6)
    [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8)
    [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9)

System Launch Daemons:
  [Not Loaded]  36 Apple tasks
  [Loaded]  174 Apple tasks
  [Running]  151 Apple tasks
  [Other]  3 Apple tasks

System Launch Agents:
  [Not Loaded]  17 Apple tasks
  [Loaded]  170 Apple tasks
  [Running]  145 Apple tasks
  [Other]  2 Apple tasks

Launch Daemons:
  [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-08-11)
  [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-08-11)
  [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc  - installed 2021-04-12)
  [Loaded] com.citrix.ctxusbd.plist (Citrix Systems, Inc. - installed 2021-06-18)
  [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2021-07-28)
  [Running] com.sonos.SonosLibraryServer.plist (Sonos, Inc. - installed 2021-05-06)

Launch Agents:
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-09-12)
  [Loaded] com.citrix.AuthManager_Mac.plist (Citrix Systems, Inc. - installed 2021-06-18)
  [Running] com.citrix.ReceiverHelper.plist (Citrix Systems, Inc. - installed 2021-06-18)
  [Running] com.citrix.ServiceRecords.plist (Citrix Systems, Inc. - installed 2021-06-18)
  [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-07-28)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-07-28)
  [Running] com.netgear.switchTool.plist (NETGEAR, Inc. - installed 2014-03-13)

User Launch Agents:
  [Loaded] com.DigiDNA.iMazing2Mac.Mini.plist (DigiDNA SARL - installed 2020-05-06)
  [Other] com.adobe.ARM.***.plist (? 0  - installed 2009-12-03)
  [Running] com.amazon.music.plist (AMZN Mobile LLC - installed 2021-06-06)
  [Not Loaded] com.amazon.music.startup.plist (? 0  - installed 2019-08-25)

User Login Items:
  [Not Loaded] AdwareHelper (App Store - installed 2021-09-18)
    Modern Login Item
    /Applications/Antivirus Zap.app/Contents/Library/LoginItems/AdwareHelper.app

  [Loaded] Canon IJ Network Scanner Selector EX (? - installed 2016-02-22)
    Application
    /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app

  [Not Loaded] DashlaneAutoStartHelper (App Store - installed 2021-09-13)
    Modern Login Item
    /Applications/Dashlane.app/Contents/Library/LoginItems/DashlaneAutoStartHelper.app

  [Running] P72E3GC48.com.dashlane.DashlaneAgent (App Store - installed 2021-09-13)
    Modern Login Item
    /Applications/Dashlane.app/Contents/Library/LoginItems/P72E3GC48.com.dashlane.DashlaneAgent.app

  [Not Loaded] Garmin Express Service (Garmin International - installed 2017-08-03)
    Modern Login Item
    /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app

  [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-18)
    Modern Login Item
    /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app

  [Not Loaded] HDXCastHelper (Citrix Systems, Inc. - installed 2021-06-24)
    Modern Login Item
    /Library/Application Support/Citrix Receiver/Citrix Casting.app/Contents/Library/LoginItems/HDXCastHelper.app

  [Not Loaded] HP Device Monitor (Hewlett Packard - installed 2015-11-11)
    Modern Login Item
    /Library/Printers/hp/Utilities/HP Utility.app/Contents/Library/LoginItems/HP Device Monitor.app

Internet Plug-ins:
  AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-16)
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-16)

Safari Extensions:
  Dashlane (App Store - installed 2021-09-13)
  SafariExtensionMAS (App Store - installed 2021-09-13)

Backup:
  Skip System Files: No
  Mobile backups: No
  Auto backup: Yes
  Volumes being backed up: 
    Macintosh HD - Data: Disk size: 3.12 TB - Disk used: 1.40 TB 
  Destinations: 
    S****************p [Local] (Last used)
      Total size: 3.00 TB
      Total number of backups: 48
      Oldest backup: 2021-06-24 17:03:22
      Last backup: 2021-09-21 03:54:36
  11 local snapshots
  Oldest local snapshot: 2021-09-20 05:53:06
  Last local snapshot: 2021-09-21 05:01:29

Performance:
  System Load: 1.19 (1 min ago) 1.17 (5 min ago) 1.05 (15 min ago)
  Nominal I/O speed: 1.69 MB/s
  File system: 24.11 seconds
  Write speed: 64 MB/s
  Read speed: 411 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 5 %
  User: 5 %
  Idle: 91 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  System Information 17.22 % (Apple)
  EtreCheckPro 10.70 % (Etresoft, Inc.)
  WindowServer 6.02 % (Apple)
  kernel_task 2.64 % (Apple)
  ScreenSaverEngine 1.90 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  Google Chrome Helper (Renderer) (22) 2.43 GB (Google, Inc.)
  EtreCheckPro 662 MB (Etresoft, Inc.)
  system_profiler (2) 536 MB (Apple)
  Google Chrome 339 MB (Google, Inc.)
  mds_stores 312 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  mDNSResponder 42 MB / 2 MB (Apple)
  CNSSelectorAgent 1 MB / 2 MB (? - /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
  apsd 109 KB / 288 KB (Apple)
  netbiosd 288 KB / 1 KB (Apple)
  rapportd 7 KB / 9 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  WindowServer 3 (Apple)
  system_profiler (2) 2 (Apple)
  trustd (5) 1 (Apple)
  System Information 1 (Apple)
  Google Chrome Helper (3) 1 (Google, Inc.)

Virtual Memory Information:
  Physical RAM: 16 GB

  Free RAM: 2.54 GB
  Used RAM: 8.47 GB
  Cached files: 4.99 GB

  Available RAM: 7.53 GB
  Swap Used: 0 B

Software Installs (past 60 days):
  Install Date Name (Version)
  2021-08-09 Google Earth (1.3.14.131)
  2021-08-23 Zoom (5.7.6.1320)
  2021-08-23 XProtectPlistConfigData (2150)
  2021-09-12 ARMDC Agent Installer (1.0.0)
  2021-09-13 Dashlane - Legacy (6.2131.0)
  2021-09-13 Dashlane (6.2134.0)
  2021-09-13 Citrix SSO (1.3.10)
  2021-09-13 Affinity Photo (1.10.1)
  2021-09-13 Keynote (11.1)
  2021-09-13 iMovie (10.2.5)
  2021-09-13 macOS 11.5.2 (11.5.2)
  2021-09-13 MRTConfigData (1.84)
  2021-09-15 Adobe Acrobat Reader DC (21.007.20091) (21.007.20091)
  2021-09-18 Antivirus Zap - Virus Scanner (3.10.1)

Clean up:
  ~/Library/LaunchAgents/com.adobe.ARM.***.plist
    /Applications/Adobe Acrobat 8 Professional/Adobe Acrobat Professional.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper
    Executable not found

Diagnostics Information (past 7-30 days):
  2021-09-20 16:59:37 GarageBand.app Hang
    Executable: /Applications/GarageBand.app

  2021-09-20 16:09:49 System Information.app High CPU Use (2 times)
    Executable: /System/Applications/Utilities/System Information.app

  2021-09-20 14:33:42 IMDPersistenceAgent Crash (8 times)
    Executable: /System/Library/PrivateFrameworks/IMDPersistence.framework/XPCServices/IMDPersistenceAgent.xpc/Contents/MacOS/IMDPersistenceAgent
    Details:
      dyld3 mode
      abort() called

  2021-09-19 21:17:43 Kernel Panic (2 times)
    Details:
      panic(cpu 2 caller 0xffffff8004bfea25): userspace watchdog timeout: no
       successful checkins from com.apple.logd in 120 seconds


  2021-09-19 16:07:04 mds_stores Crash
    Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds_stores
    Details:
      dyld3 mode
      [0x70000e122000] ImporterManager stalledTasks:4 TC:335 BoTC:1 BoWS:0 c
      losing:0 backup:0 delta:653776248.543775 cw:0 cwt:0.000000 rc:0 rt:0.0
      00000
      abort() called

  2021-09-17 12:30:31 Safari.app Hang
    Executable: /Applications/Safari.app

  2021-09-17 12:30:28 Google Chrome.app Hang
    Executable: /Applications/Google Chrome.app

  2021-09-14 20:07:31 Citrix Workspace.app Hang
    Executable: /Applications/Citrix Workspace.app


End of report