EtreCheckPro version: 6.8.9 (68074)
Report generated: 2025-04-27 13:48:34
Download EtreCheckPro from https://etrecheck.com
Runtime: 16:32
Performance: Poor

Problem: Computer is too slow
Description: 
My mac has been slow for sometime. When a new update came around and m
y mac would stop at the processing stage and not continue ; I thought 
it is necessary for me to resolve. All week I have been removing unuse
d apps, deleted things and nothing has helped to make it possible for 
me to update . Apps literally either won’t open or take forever to ope
n such as Microsoft outlook. 

Major Issues:
  Anything that appears on this list needs immediate attention. 
  Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
  Poor performance - EtreCheck report shows poor performance. This is unusual.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Low disk space - This computer is running low on free hard drive space.
  Apps crashing - There have been numerous app crashes.
  Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.
  System modifications - There are a large number of system modifications running in the background.
  Limited permissions - More information may be available with Full Disk Access.
  Kernel extensions present - This computer has kernel extensions that may not work in the future.

Hardware Information:
  iMac (Retina 5K, 27-inch, 2019)
    Status: Supported
  iMac Model: iMac19,1
  3 GHz 6-Core Intel Core i5 (i5-8500) CPU: 6-core
  8 GB RAM - Upgradeable
    BANK 0/ChannelA-DIMM0 - 4 GB DDR4 2667  
    BANK 1/ChannelA-DIMM1 - Empty   
    BANK 2/ChannelB-DIMM0 - 4 GB DDR4 2667  
    BANK 3/ChannelB-DIMM1 - Empty   

Video Information:
  Radeon Pro 570X - VRAM: 4 GB
    iMac (built-in) 4096 x 2304

Drives:
  disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) 
  Internal PCI-Express 8.0 GT/s x2 NVM Express
  S.M.A.R.T. Details: 4% used, 56.07 TB written, 100% health, 100 unsafe shutdowns
    disk0s1 - EFI [EFI] 315 MB
    disk0s2 [APFS Fusion Drive] 27.55 GB
      disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes)
        disk2s1 (APFS) [APFS Container] (11.16 GB used)
          disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (11.16 GB used)
        disk2s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (953.45 GB used)
        disk2s3 - Preboot (APFS) [APFS Preboot] (2.45 GB used)
        disk2s4 - Recovery (APFS) [Recovery] (1.31 GB used)
        disk2s5 - VM (APFS) [APFS VM] (2.15 GB used)
        disk2s6 - Update (APFS) (3 MB used)

  disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) 
  Internal SATA 6 Gigabit Serial ATA
    disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk1s2 [APFS Fusion Drive] 1000.00 GB
      disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes)
        disk2s1 (APFS) [APFS Container] (11.16 GB used)
          disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (11.16 GB used)
        disk2s2 - Macintosh HD - Data (APFS) [APFS Virtual drive] (953.45 GB used)
        disk2s3 - Preboot (APFS) [APFS Preboot] (2.45 GB used)
        disk2s4 - Recovery (APFS) [Recovery] (1.31 GB used)
        disk2s5 - VM (APFS) [APFS VM] (2.15 GB used)
        disk2s6 - Update (APFS) (3 MB used)

Mounted Volumes:
  disk2s1 [APFS Container]
    Filesystem: APFS
    Mount point: /System/Volumes/Update/mnt1
    Fusion drive
    Used: 11.16 GB
    Shared values
      Size: 1.03 TB
      Free: 52.51 GB

  disk2s1s1 - Macintosh HD [APFS Snapshot]
    Filesystem: APFS
    Mount point: /
    Fusion drive
    Read-only: Yes
    Used: 11.16 GB
    Shared values
      Size: 1.03 TB
      Free: 52.51 GB
      Available: 615.97 GB

  disk2s2 - Macintosh HD - Data [APFS Virtual drive]
    Filesystem: APFS
    Mount point: /System/Volumes/Data
    Fusion drive
    Used: 953.45 GB
    Shared values
      Size: 1.03 TB
      Free: 52.51 GB
      Available: 615.97 GB

  disk2s3 - Preboot [APFS Preboot]
    Filesystem: APFS
    Mount point: /System/Volumes/Preboot
    Fusion drive
    Used: 2.45 GB
    Shared values
      Size: 1.03 TB
      Free: 52.51 GB

  disk2s4 - Recovery [Recovery]
    Filesystem: APFS
    Mount point: /Volumes/Recovery
    Fusion drive
    Used: 1.31 GB
    Shared values
      Size: 1.03 TB
      Free: 52.51 GB

  disk2s5 - VM [APFS VM]
    Filesystem: APFS
    Mount point: /System/Volumes/VM
    Fusion drive
    Used: 2.15 GB
    Shared values
      Size: 1.03 TB
      Free: 52.51 GB

  disk2s6 - Update
    Filesystem: APFS
    Mount point: /System/Volumes/Update
    Fusion drive
    Used: 3 MB
    Shared values
      Size: 1.03 TB
      Free: 52.51 GB
      Available: 615.97 GB

  disk4s1 - Creedence11M6270.SECUREPKITRUSTSTOREASSETS_SECUREPKITRUSTSTORE_Cryptex
    Filesystem: APFS
    Disk Image
    Mount point: /System/Library/A******2/c*********************************e/p**********o/6********************************************t/.********a
    Read-only: Yes
    Size: 4 MB

USB:
  USB 3.1 bus
    Apple Inc. - iPad
    Apple Inc. - FaceTime HD Camera (Built-in)

  USB 3.1 bus
    <Empty>

Network:
  Interface usbmodem147301: Bose Sport Earbuds
  Interface en0: Ethernet
  Interface en1: Wi-Fi
    802.11 a/b/g/n/ac
  Interface bridge0: Thunderbolt Bridge

  Firewall:
    Blocked apps: None

System Software:
  macOS Sequoia 15.3.2 (24D81) 
  Installed 2025-03-13
  Time since boot: About 3 hours

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple

Unsigned Files:
  Launchd: /Library/LaunchDaemons/com.fitbit.galileod.plist
    Executable: /Library/Application Support/Fitbit Connect/galileod
    Details: Exact match found in the legitimate list - probably OK

Kernel Extensions:
  /Library/Extensions
    [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.7.3)
    [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6)
    [Not Loaded] WD1394_64_109HPDriver.kext - com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9)
    [Not Loaded] WDUSB_64_109HPDriver.kext - com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9)
    [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8)
    [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9)

System Launch Daemons:
  [Not Loaded]  38 Apple tasks
  [Loaded]  192 Apple tasks
  [Running]  176 Apple tasks
  [Other]  4 Apple tasks

System Launch Agents:
  [Not Loaded]  21 Apple tasks
  [Loaded]  206 Apple tasks
  [Running]  218 Apple tasks
  [Other]  One Apple task

Launch Daemons:
  [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-12-04)
    Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator

  [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-12-04)
    Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper

  [Running] com.backblaze.bzserv.plist (Backblaze - installed 2024-03-25)
    Executable: /Applications/Backblaze.app/Contents/MacOS/bzserv

  [Not Loaded] com.epson.RemotePrintIODaemon.plist (Seiko Epson Corporation - installed 2022-10-17)
    Executable: /Library/Printers/EPSON/InkjetPrinter2/Backend/RemotePrintIODaemon.app/Contents/MacOS/RemotePrintIODaemon

  [Not Loaded] com.fitbit.galileod.plist (Not signed - installed 2016-08-09)
    Executable: /Library/Application Support/Fitbit Connect/galileod

  [Not Loaded] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2024-12-11)
    Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon

  [Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2024-12-11)
    Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon

  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-04-16)
    Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper

  [Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-09-11)
    Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper

  [Not Loaded] com.wdc.WDPrivilegedHelper.plist (Not signed - installed 2025-04-22)
    Executable: /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper

  [Not Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-11-15)
    Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon

Launch Agents:
  [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-12-08)
    Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper

  [Loaded] com.epson.RemotePrintIOHelper.plist (Seiko Epson Corporation - installed 2022-10-17)
    Executable: /Library/Printers/EPSON/InkjetPrinter2/Backend/RemotePrintIOHelper.app/Contents/MacOS/RemotePrintIOHelper

  [Not Loaded] com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2024-07-18)
    Executable: /Applications/Epson Software/EPSON Software Updater.app/Contents/EPSON Software Updater Agent.app/Contents/MacOS/EPSON Software Updater Agent

  [Not Loaded] com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2024-09-01)
    Executable: /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager

  [Not Loaded] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2021-10-10)
    Executable: /Library/Application Support/EPSON/Scanner/ScannerMonitor/Epson Scanner Monitor.app/Contents/MacOS/Epson Scanner Monitor

  [Not Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2024-12-11)
    Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater

  [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2024-12-11)
    Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter

  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-04-16)
    Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent

App Extensions:
  Widgets:
    [Loaded] PowerPointWidgetKit - /Applications/Microsoft PowerPoint.app
    [Loaded] CalendarWidgetExtension - /Applications/Microsoft Outlook.app
    [Loaded] WordWidgetKit - /Applications/Microsoft Word.app
    [Loaded] ExcelWidgetKit - /Applications/Microsoft Excel.app

  Finder sync extensions:
    [Not Loaded] OneDrive Finder Integration - /Applications/OneDrive.app

  Share services:
    [Loaded] OneNote - /Applications/Microsoft OneNote.app
    [Not Loaded] Pocket - /Applications/Pocket.app

  File providers:
    [Loaded] OneDrive File Provider - /Applications/OneDrive.app

  QuickLook Previews:
    [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app
      com.etresoft.etrecheck4 *.etrecheck

Internet Plug-ins:
  AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-08-08)
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-08-08)

3rd Party Preference panels:
  Backblaze Settings Launcher (Backblaze - installed 2024-02-09)

Backup:
  Time Machine information is limited without Full Disk Access
  Destinations: 
    M*****************c [Local] (Last used)
  2 local snapshots
  Oldest local snapshot: 2025-04-18 11:29:31
  Last local snapshot: 2025-04-27 12:13:14

Performance:
  System Load: 1.45 (1 min ago) 1.26 (5 min ago) 1.15 (15 min ago)
  Nominal I/O usage: 1.79 MB/s
  File system: 23.08 seconds
  Write speed: 275 MB/s
  Read speed: 616 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 2 %
  User: 17 %
  Idle: 81 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  EtreCheckPro 35.76 % (Etresoft, Inc.)
  signpost_reporter 22.70 % (Apple)
  WindowServer 6.08 % (Apple)
  com.apple.MobileSoftwareUpdate.UpdateBrainService 2.32 % (Not signed - /private/var/db/com.apple.xpc.roleaccountd.staging/exec/16777224.182914084.xpc/Contents/MacOS)
  kernel_task 1.70 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  EtreCheckPro 754 MB (Etresoft, Inc.)
  Safari 177 MB (Apple)
  AppleSpell 161 MB (Apple)
  com.apple.WebKit.WebContent (2) 160 MB (Apple)
  MTLCompilerService (7) 149 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  mDNSResponder 8 MB / 913 KB (Apple)
  rapportd 394 KB / 143 KB (Apple)
  apsd 8 KB / 27 KB (Apple)
  trustd 16 KB / 3 KB (Apple)
  cloudd 5 KB / 12 KB (Apple)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  WindowServer 4 (Apple)
  FPCKService 0 (Apple)
  com.apple.MobileSoftwareUpdate.UpdateBrainService 0 (Not signed - /private/var/db/com.apple.xpc.roleaccountd.staging/exec/16777224.182914084.xpc/Contents/MacOS)
  signpost_reporter 0 (Apple)
  searchpartyd 0 (Apple)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 583 MB
  Used RAM: 4.55 GB
  Cached files: 2.88 GB

  Available RAM: 3.45 GB
  Swap Used: 0 B

Software Installs (past 60 days):
  Install Date Name (Version)
  2025-02-28 XProtectCloudKitUpdate (5288) - XProtectUpdateService
  2025-02-28 Microsoft Word (16.96.25042021) - Installer
  2025-02-28 Microsoft Outlook (16.96.25042021) - Installer
  2025-03-01 XProtectPlistConfigData (5288) - Software update
  2025-03-04 XProtectPayloads (151) - Software update
  2025-03-04 XProtectPlistConfigData (5289) - Software update
  2025-03-11 Microsoft OneNote (16.96.25041326) - Installer
  2025-03-11 Microsoft PowerPoint (16.96.25042021) - Installer
  2025-03-11 XProtectPlistConfigData (5290) - Software update
  2025-03-11 Microsoft Outlook (16.96.25042021) - Installer
  2025-03-12 XProtectCloudKitUpdate (5290) - XProtectUpdateService
  2025-03-13 Microsoft Excel (16.96.25042021) - Installer
  2025-03-13 macOS 15.3.2 (15.3.2) - Software update
  2025-03-13 Microsoft Word (16.96.25042021) - Installer
  2025-03-15 Microsoft Word (16.96.25042021) - Installer
  2025-03-17 Adobe Acrobat Reader (25.001.20432) (25.001.20432) - Installer
  2025-03-19 Microsoft AutoUpdate (4.79.25033028) - Installer
  2025-03-19 Microsoft Excel (16.96.25042021) - Installer
  2025-03-19 Microsoft OneNote (16.96.25041326) - Installer
  2025-03-19 Microsoft PowerPoint (16.96.25042021) - Installer
  2025-03-19 Microsoft Outlook (16.96.25042021) - Installer
  2025-03-20 Microsoft AutoUpdate (4.79.25033028) - Installer
  2025-03-21 Adobe Acrobat Reader (25.001.20438) (25.001.20438) - Installer
  2025-03-24 Microsoft Word (16.96.25042021) - Installer
  2025-03-26 XProtectPlistConfigData (5291) - Software update
  2025-03-26 XProtectCloudKitUpdate (5291) - XProtectUpdateService
  2025-04-01 Microsoft PowerPoint (16.96.25042021) - Installer
  2025-04-01 Microsoft Word (16.96.25042021) - Installer
  2025-04-01 XProtectPlistConfigData (5292) - Software update
  2025-04-02 Microsoft Excel (16.96.25042021) - Installer
  2025-04-02 Microsoft Word (16.96.25042021) - Installer
  2025-04-03 Microsoft PowerPoint (16.96.25042021) - Installer
  2025-04-07 Microsoft Word (16.96.25042021) - Installer
  2025-04-08 Microsoft Excel (16.96.25042021) - Installer
  2025-04-09 XProtectCloudKitUpdate (5293) - XProtectUpdateService
  2025-04-09 XProtectPlistConfigData (5293) - Software update
  2025-04-09 Microsoft OneNote (16.96.25041326) - Installer
  2025-04-09 Microsoft Word (16.96.25042021) - Installer
  2025-04-09 Microsoft Excel (16.96.25042021) - Installer
  2025-04-09 Microsoft PowerPoint (16.96.25042021) - Installer
  2025-04-12 Microsoft Outlook (16.96.25042021) - Installer
  2025-04-15 XProtectPlistConfigData (5295) - Software update
  2025-04-15 Microsoft PowerPoint (16.96.25042021) - Installer
  2025-04-15 XProtectCloudKitUpdate (5295) - XProtectUpdateService
  2025-04-16 Microsoft Word (16.96.25042021) - Installer
  2025-04-16 Microsoft AutoUpdate (4.79.25033028) - Installer
  2025-04-16 Microsoft OneNote (16.96.25041326) - Installer
  2025-04-18 Microsoft Excel (16.96.25042021) - Installer
  2025-04-18 Microsoft Outlook (16.96.25042021) - Installer
  2025-04-21 CleanMyMac (5.0.7) - App Store
  2025-04-22 XProtectPlistConfigData (5296) - Software update
  2025-04-23 Microsoft PowerPoint (16.96.25042021) - Installer
  2025-04-23 Microsoft Word (16.96.25042021) - Installer
  2025-04-24 Mobile Device (1.0.0.0) - Software update
  2025-04-25 Microsoft Outlook (16.96.25042021) - Installer
  2025-04-26 Microsoft Excel (16.96.25042021) - Installer

Clean up:
  /Library/LaunchDaemons/com.wdc.WDPrivilegedHelper.plist
    /Library/PrivilegedHelperTools/com.wdc.WDPrivilegedHelper
    Executable not found

Diagnostics Information (past 60 days):
  2025-04-27 11:01:35 Microsoft Outlook.app Hang (2 times)
    First occurrence: 2025-04-26 20:52:32
    Executable: /Applications/Microsoft Outlook.app

  2025-04-26 20:12:00 OtherUsersStorageExtension High CPU Use (3 times)
    First occurrence: 2025-04-24 14:27:06
    Executable: /System/Library/PrivateFrameworks/StorageManagement.framework/PlugIns/OtherUsersStorageExtension.appex/Contents/MacOS/OtherUsersStorageExtension

  2025-04-26 12:04:10 Microsoft Word.app Hang
    Executable: /Applications/Microsoft Word.app

  2025-04-25 12:08:28 Photos.app Hang
    Executable: /System/Applications/Photos.app

  2025-04-24 13:01:20 Kernel Panic
    Details:
      panic(cpu 1 caller 0xffffff801606389b): userspace watchdog timeout: no
       successful checkins from logd (0 induced crashes) in 120 seconds
      Panicked task 0xffffff8c94cb8d60: 4 threads: pid 131: watchdogd


  2025-04-24 12:55:40 launchservicesd Crash (4 times)
    First occurrence: 2025-04-24 12:51:50
    Executable: /System/Library/CoreServices/launchservicesd

  2025-04-24 02:40:46 lsd Crash (2 times)
    Executable: /usr/libexec/lsd

  2025-04-23 10:41:14 CleanMyMac_5_MAS.app High CPU Use

  2025-04-22 11:27:19 /Library/Logs/DiagnosticReports/.WindowServer_2025-04-22-112719_E*********c.cpu_resource.diag High CPU Use

  2025-04-22 10:58:33 WD Security.app High CPU Use

  2025-04-21 18:08:42 Microsoft PowerPoint.app Hang
    Executable: /Applications/Microsoft PowerPoint.app

  2025-04-13 10:38:47 /Library/Logs/DiagnosticReports/.amsengagementd_2025-04-13-103847_E*********c.cpu_resource.diag High CPU Use


End of report