EtreCheckPro version: 6.8.1 (68024) Report generated: 2023-09-09 17:09:20 Download EtreCheckPro from https://etrecheck.com Runtime: 1:43 Performance: Excellent Problem: Apps are crashing Description: I tried to reinstall macOS Monterey. I get a screen that shows two vol umes: MacintoshHD and Preboot. I click on the HD one and it says "The volume cannot be downgraded." Say what? So I can't reinstall macOS is ad did macOS updates? Major Issues: Anything that appears on this list needs immediate attention. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Hardware Information: iMac (24-inch, M1, 2021) Status: Supported Under warranty: Yes Warranty expiration: 2023-11-04 iMac Model: iMac21,1 2.40 GHz Apple M1 (m1) CPU: 8-core 16 GB RAM - Not upgradeable Video Information: Apple M1 iMac (built-in) 4480 x 2520 Drives: disk0 - APPLE SSD AP1024Q 1.00 TB (Solid State - TRIM: Yes) Internal Apple Fabric NVM Express disk0s1 [APFS Container] 524 MB disk2 [APFS Virtual drive] 524 MB (Shared by 4 volumes) disk2s1 - iSCPreboot (APFS) [APFS Preboot] (6 MB used) disk2s2 - xART (APFS) (6 MB used) disk2s3 - Hardware (APFS) (287 KB used) disk2s4 - Recovery (APFS) [Recovery] (20 KB used) disk0s2 [APFS Container] 994.66 GB disk3 [APFS Virtual drive] 994.66 GB (Shared by 6 volumes) disk3s1 (APFS) [APFS Container] (24.57 GB used) disk3s1s1 - Macintosh HD (APFS) [APFS Snapshot] (24.57 GB used) disk3s2 - Preboot (APFS) [APFS Preboot] (5.75 GB used) disk3s3 - Recovery (APFS) [Recovery] (1.62 GB used) disk3s4 - Update (APFS) (643 MB used) disk3s5 - Data (APFS) [APFS Virtual drive] (682.41 GB used) disk3s6 - VM (APFS) [APFS VM] (20 KB used) disk0s3 [APFS Container] 5.37 GB disk1 [APFS Virtual drive] 5.37 GB (Shared by 2 volumes) disk1s1 - Recovery (APFS) [Recovery] (1.62 GB used) disk1s2 - Update (APFS) (295 KB used) Mounted Volumes: disk2s1 - iSCPreboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/iSCPreboot Used: 6 MB Shared values Size: 524 MB Free: 506 MB disk2s2 - xART Filesystem: APFS Mount point: /System/Volumes/xarts Used: 6 MB Shared values Size: 524 MB Free: 506 MB disk2s3 - Hardware Filesystem: APFS Mount point: /System/Volumes/Hardware Used: 287 KB Shared values Size: 524 MB Free: 506 MB disk3s1 [APFS Container] Filesystem: APFS Mount point: /System/Volumes/Update/mnt1 Encrypted Used: 24.57 GB Shared values Size: 994.66 GB Free: 279.47 GB disk3s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 24.57 GB Shared values Size: 994.66 GB Free: 279.47 GB Available: 297.32 GB disk3s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 5.75 GB Shared values Size: 994.66 GB Free: 279.47 GB disk3s4 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 643 MB Shared values Size: 994.66 GB Free: 279.47 GB disk3s5 - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Encrypted Used: 682.41 GB Shared values Size: 994.66 GB Free: 279.47 GB Available: 297.32 GB disk3s6 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 20 KB Shared values Size: 994.66 GB Free: 279.47 GB Network: Interface en0: Ethernet Interface en4: Ethernet Adapter (en4) Interface en5: Ethernet Adapter (en5) Interface en1: Wi-Fi 802.11 a/b/g/n/ac/ax Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.6.8 (21G725) Time since boot: Less than an hour Notifications: Slack.app 4 notifications Firefox.app 16 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 4 Applications: 472 apps 21 x86-only apps 13 unsigned apps System Launch Daemons: [Not Loaded] 43 Apple tasks [Loaded] 195 Apple tasks [Running] 143 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 19 Apple tasks [Loaded] 191 Apple tasks [Running] 147 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2023-07-10) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2023-07-10) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.backblaze.bzserv.plist (Backblaze - installed 2023-09-05) Executable: /Applications/Backblaze.app/Contents/MacOS/bzserv [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2023-08-28) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdaterDaemon.xpc/Contents/MacOS/StandaloneUpdaterDaemon [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2023-08-28) Executable: /Applications/OneDrive.app/Contents/OneDriveUpdaterDaemon.xpc/Contents/MacOS/OneDriveUpdaterDaemon [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2023-08-15) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2022-09-17) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2023-08-11) Executable: /Applications/Microsoft Teams.app/Contents/TeamsUpdaterDaemon.xpc/Contents/MacOS/TeamsUpdaterDaemon [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2023-08-13) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Loaded] com.absoft.NeatVideo5-FC-SR.UIProxy.plist (NeatLab Pty Ltd - installed 2023-02-20) Command: /Applications/Neat Video v5 (SR) for Final Cut/NeatVideo5.app/Contents/Helpers/Neat Video Options.app/Contents/MacOS/Neat Video Options '/Applications/Neat Video v5 (SR) for Final Cut/NeatVideo5.app/Contents/PlugIns/NeatVideo5FCSR.pluginkit/Contents/MacOS/NeatVideo5FCSR' [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2023-07-10) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2023-08-28) Executable: /Applications/OneDrive.app/Contents/StandaloneUpdater.app/Contents/MacOS/OneDriveStandaloneUpdater [Loaded] com.microsoft.SyncReporter.plist (Microsoft Corporation - installed 2023-08-28) Executable: /Applications/OneDrive.app/Contents/SyncReporter.app/Contents/MacOS/SyncReporter [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2023-08-15) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Running] com.amazon.music.plist (AMZN Mobile LLC - installed 2023-01-17) Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper [Not Loaded] com.amazon.music.startup.plist (Not signed - installed 2023-01-13) [Running] com.backblaze.bzbmenu.plist (Backblaze - installed 2023-09-09) Executable: /Library/Backblaze.bzpkg/bzbmenu.app/Contents/MacOS/bzbmenu [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2022-10-04) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpload [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2022-10-04) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate User Login Items: [Running] 1Password Browser Helper (AgileBits Inc. - installed 2023-08-26) Modern Login Item /Applications/1Password.app/Contents/Library/LoginItems/1Password Browser Helper.app [Running] 1Password Launcher (AgileBits Inc. - installed 2023-08-26) Modern Login Item /Applications/1Password.app/Contents/Library/LoginItems/1Password Launcher.app [Not Loaded] Garmin Express Service (Garmin International - installed 2022-12-08) Modern Login Item /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2023-08-28) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2023-08-28) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] Slack Login Helper (App Store - installed 2023-08-18) Modern Login Item /Applications/Slack.app/Contents/Library/LoginItems/Slack Login Helper.app App Extensions: Safari extensions: Open in IINA - /Applications/IINA.app Finder sync extensions: OneDrive Finder Integration - /Applications/OneDrive.app File providers: OneDrive File Provider - /Applications/OneDrive.app Share services: Telegram - /Applications/Telegram.app OneNote - /Applications/Microsoft OneNote.app Plugins: BluRayH264Encoder - /Applications/Final Cut Pro.app FxAnalyzer - /Applications/Final Cut Pro.app DolbyDigitalEncoder - /Applications/Final Cut Pro.app QuickLook Previews (legacy): DropboxQL - ~/Library/QuickLook/DropboxQL.qlgenerator com.adobe.illustrator.ai-image *.ai public.text org.oasis-open.opendocument.spreadsheet *.ods org.oasis-open.opendocument.presentation *.odp com.adobe.encapsulated-postscript *.eps Audio Plug-ins: MSTeamsAudioDevice: 2023.06.01.7 (Microsoft Corporation - installed 2023-02-23) 3rd Party Preference panels: Backblaze Settings Launcher (Backblaze - installed 2023-09-05) Backup: Auto backup: Yes Volumes being backed up: Macintosh HD: Disk size: 994.66 GB - Disk used: 715.19 GB Destinations: O********2 [Local] Total size: 16.00 TB Total number of backups: 66 Oldest backup: 2023-02-26 12:08:41 Last backup: 2023-09-09 14:09:56 O*******B [Local] (Last used) Total size: 16.00 TB Total number of backups: 94 Oldest backup: 2023-01-09 05:37:21 Last backup: 2023-09-09 15:08:38 24 local snapshots Oldest local snapshot: 2023-09-08 17:00:53 Last local snapshot: 2023-09-09 16:30:03 Performance: System Load: 1.76 (1 min ago) 2.95 (5 min ago) 3.45 (15 min ago) Nominal I/O usage: 0.08 MB/s File system: 7.36 seconds Write speed: 2889 MB/s Read speed: 2219 MB/s CPU Usage Snapshot: Type Overall System: 3 % User: 6 % Idle: 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) suggestd 42.52 % (Apple) EtreCheckPro 23.12 % (Etresoft, Inc.) plugin-container (25) 15.56 % (Mozilla Corporation) WindowServer 13.64 % (Apple) firefox 7.50 % (Mozilla Corporation) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) plugin-container (26) 3.60 GB (Mozilla Corporation) EtreCheckPro 994 MB (Etresoft, Inc.) firefox 841 MB (Mozilla Corporation) mds_stores 205 MB (Apple) Finder 105 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) firefox 1 MB / 411 KB (Mozilla Corporation) mDNSResponder 453 KB / 231 KB (Apple) trustd 74 KB / 10 KB (Apple) apsd 11 KB / 19 KB (Apple) rapportd 4 KB / 12 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 8 (Apple) plugin-container (26) 7 (Mozilla Corporation) firefox 3 (Mozilla Corporation) launchd 1 (Apple) bzfilelist 0 (Backblaze) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 55 MB Used RAM: 10.09 GB Cached files: 5.86 GB Available RAM: 5.91 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2023-07-12 Adobe Acrobat Reader (23.003.20244) (23.003.20244) 2023-07-21 Pro Video Formats (2.2.6) 2023-07-22 AJA System Test Lite (16.2.3) 2023-07-29 Safari (16.6) 2023-07-29 RosettaUpdateAuto (1.0.0.0.1.1689067651) 2023-07-29 macOS 12.6.8 (12.6.8) 2023-08-03 Final Cut Pro (10.6.8) 2023-08-03 iMovie (10.3.8) 2023-08-08 Adobe Acrobat Reader (23.003.20269) (23.003.20269) 2023-08-11 Microsoft Teams (1.00.619353) 2023-08-13 Zoom (5.15.7.21404) 2023-08-15 Microsoft AutoUpdate (4.62.23081101) 2023-08-16 Microsoft Excel (16.76.23081101) 2023-08-16 Microsoft OneNote (16.76.23081101) 2023-08-18 Slack (4.33.90) 2023-08-18 StellarPlayer (2.600) 2023-08-24 Microsoft PowerPoint (16.76.23082301) 2023-08-24 Microsoft Word (16.76.23082301) 2023-08-27 Adobe Acrobat Reader (23.003.20284) (23.003.20284) 2023-08-29 Microsoft Outlook (16.76.23082700) 2023-09-02 XProtectPayloads (109) 2023-09-06 XProtectPlistConfigData (2170) Diagnostics Information (past 7-30 days): 2023-09-09 16:24:47 mdsync High CPU Use Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mdsync 2023-09-09 16:23:38 Kernel Panic (2 times) Details: SOCD report detected: (iBoot panic) 2023-09-09 04:29:34 Final Cut Pro Crash Executable: /Applications/Final Cut Pro.app 2023-09-08 14:45:18 Finder.app High CPU Use Executable: /System/Library/CoreServices/Finder.app 2023-09-07 13:27:20 Finder Crash (4 times) Executable: /System/Library/CoreServices/Finder.app Details: libsystem_c.dylib: abort() called 2023-09-05 20:11:38 triald High CPU Use Executable: /usr/libexec/triald 2023-09-03 12:34:02 Localization.remoteservice Crash (2 times) Executable: /System/Library/PreferencePanes/Localization.prefPane End of report