EtreCheck version: 5.5.5 (5111) Report generated: 2020-05-29 09:31:05 Download EtreCheck from https://etrecheck.com Runtime: 4:05 Performance: Good Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: In order to login, I must hold Option, Command and F5 to disable â Mous e Keysâ each time. I do that and proceed with Login but the next time I need to login and access Mouse Keys, it has reset itself and I need once again to uncheck the box. It must be something which is happeni ng on startup? Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (21.5-inch, 2017) iMac Model: iMac18,1 2.3 GHz Dual-Core Intel Core i5 (i5-7360U) CPU: 2-core 8 RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2133 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2133 Video Information: Intel Iris Plus Graphics 640 - VRAM: 1536 MB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E632 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 999.86 GB disk1 [APFS Virtual drive] 999.86 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 27.53 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 13.63 GB used) disk2 - Samsung M3 Portable 2.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - S*****G (Mac OS Extended (Case-sensitive, Journaled)) 2.00 TB (253.13 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 999.86 GB (Shared - 27.53 GB used, 958.85 GB available, 953.58 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 999.86 GB (Shared - 4.30 GB used, 953.58 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 999.86 GB (Shared - 13.63 GB used, 958.85 GB available, 953.58 GB free) APFS Mount point: / Encrypted Read-only: Yes disk2s2 - S*****G 2.00 TB (253.13 GB used, 1.75 TB free) Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/S*****G Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.5 (19F96) Time since boot: About 11 hours Configuration Profiles: This computer has configuration profiles installed. Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 174 Apple tasks [Running] 123 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 163 Apple tasks [Running] 137 Apple tasks [Other] One Apple task Launch Agents: [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-22) Launch Daemons: [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-04-16) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-22) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-03-10) User Launch Agents: [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-03-12) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-03-12) User Login Items: [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2019-04-16) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2019-04-16) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Time Machine: Time Machine information not available without Full Drive Access. 4 local snapshots Oldest local snapshot: 2020-05-28 22:08:23 Last local snapshot: 2020-05-29 09:19:53 Performance: System Load: 1.52 (1 min ago) 1.41 (5 min ago) 1.36 (15 min ago) Nominal I/O speed: 0.69 MB/s File system: 42.46 seconds Write speed: 88 MB/s Read speed: 101 MB/s CPU Usage Snapshot: Type Overall System: 4 % User: 5 % Idle: 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 29.81 % (?) EtreCheck 4.84 % (App Store) routined 0.05 % (Apple) sharingd 0.02 % (Apple) CoreSpotlightService 0.02 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 489 MB (App Store) accountsd 79 MB (Apple) AppleSpell 58 MB (Apple) AMPLibraryAgent 55 MB (Apple) NotificationCenter 51 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 1 MB / 361 KB (?) homed 13 KB / 4 KB (Apple) rapportd 4 KB / 2 KB (Apple) SystemUIServer 0 B / 64 B (Apple) spindump_agent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 75 MB Used RAM: 3.99 GB Cached files: 3.93 GB Available RAM: 4.01 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-05-10 Gatekeeper Configuration Data (181) 2020-05-14 Microsoft Outlook 2020-05-14 Microsoft Word 2020-05-14 Microsoft OneNote 2020-05-14 Microsoft Excel 2020-05-28 macOS Catalina 10.15.5 Update 2020-05-28 MRTConfigData (1.61) 2020-05-28 XProtectPlistConfigData (2122) 2020-05-29 EtreCheck (5.5.5) Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. 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