EtreCheck version: 6.1.9 (6B057) Report generated: 2019-12-22 18:46:00 Download EtreCheck from https://etrecheck.com Runtime: 2:22 Performance: Excellent Problem: Beachballing Major Issues: Anything that appears on this list needs immediate attention. Security updates disabled - Security updates are disabled. This computer is at risk of malware infection. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware. High battery cycle count - Your battery may be losing capacity. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (Retina, 15-inch, Mid 2015) MacBook Pro Model: MacBookPro11,4 1 2.5 GHz Intel Core i7 (i7-4870HQ) CPU: 4-core 16 RAM - Not upgradeable BANK 0/DIMM0 - 8 GB DDR3 1600  BANK 1/DIMM0 - 8 GB DDR3 1600  Battery: Health = Normal - Cycle count = 795 Video Information: Intel Iris Pro - VRAM: 1536 MB Color LCD 2880 x 1800 Drives: disk0 - APPLE SSD SM0512G 500.28 GB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 500.07 GB disk1 [APFS Virtual drive] 500.07 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 432.95 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 42 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 510 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) Mounted Volumes: disk1s1 - Macintosh HD 500.07 GB (Shared - 432.95 GB used - 64.26 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 500.07 GB (Shared - 2.15 GB used - 64.26 GB free) APFS Mount point: /private/var/vm Network: Interface usbmodem1463: Android Phone 4 Interface usbmodem1413: Android Phone 3 Interface usbmodem1453: Android Phone 2 Interface usbmodem1423: Android Phone Interface en5: iPhone Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Interface en4: Thunderbolt Ethernet Slot 2 Interface en6: Broadcom NetXtreme Gigabit Ethernet Controller Interface en14: Display Ethernet Interface en13: iPhone 7 Interface en12: iPhone 6 Interface en11: iPhone 5 Interface en9: iPhone 3 Interface en8: iPhone 2 Interface en7: iPad Interface fw0: Thunderbolt FireWire Interface fw1: Display FireWire Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en0: Wi-Fi 2 802.11 a/b/g/n/ac Interface en10: iPhone 4 Interface bridge0: Thunderbolt Bridge 2 iCloud Quota: 1.79 TB available System Software: macOS Mojave 10.14.6 (18G2022) Time since boot: About 6 hours Configuration Profiles: This computer has configuration profiles installed. Notifications: /Applications/Slack 2.app 8 notifications /Applications/Front.app 9 notifications /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app one notification Security: System Status Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Security Updates: Disabled Antivirus software: Malwarebytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.bluejeansnet.BlueJeansHelper.plist Executable: /Applications/BlueJeans.app/Contents/Resources/daemon/BlueJeansHelper.app/Contents/MacOS/BlueJeansHelper Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the whitelist - probably OK Login Item: /Applications/QuickBooks.app/Contents/Library/LoginItems/QBO Launcher.app Login Item: /Applications/Snagit.app/Contents/Library/LoginItems/SnagitLaunchAtLogin.app 32-bit Applications: 57 32-bit apps Kernel Extensions: /Applications/duet.app [Loaded] DuetDisplay.kext (2.1.0 - SDK 10.12) /Library/Application Support/Malwarebytes/MBAM/Kext [Loaded] MB_MBAM_Protection.kext (4.0 - SDK 10.11) /Library/Extensions [Not Loaded] LogitechHIDDevices.kext (3.9.1 - SDK 10.8) [Not Loaded] Dropbox.kext (1.9.0 - SDK 10.11) /System/Library/Extensions [Not Loaded] Soundflower.kext (1.6.6 - SDK 10.6) [Not Loaded] LogitechUnifying.kext (1.3.0 - SDK 10.8) [Not Loaded] Pen Tablet.kext (Pen Tablet 5.3.3-3 - SDK 10.8) [Loaded] ZoomAudioDevice.kext (1.2 - SDK 10.9) System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 169 Apple tasks [Running] 116 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 181 Apple tasks [Running] 114 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-12-22) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2019-08-07) [Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2019-12-22) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2019-10-22) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-22) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-12-04) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-12-04) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-11-18) [Other] com.quest.QuestAgent.plist (? 25466bd - installed 2016-12-07) [Not Loaded] com.teamviewer.teamviewer.plist (? 3f96bb90 - installed 2015-03-31) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (? b358a0be - installed 2015-03-31) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-07) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-07) [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2014-01-10) [Running] com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2019-12-22) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2019-10-22) [Loaded] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-06-13) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-12-04) [Loaded] com.daisydiskapp.DaisyDiskAdminHelper.plist (Software Ambience Corp. - installed 2018-11-17) [Running] com.fitbit.galileod.plist (? 485714a8 - installed 2015-11-09) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-12-04) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-10-31) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-12-22) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-11-18) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-03-03) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2013-09-13) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-02-16) [Running] com.parallels.mobile.dispatcher.launchdaemon.plist (Parallels, Inc. - installed 2015-01-20) [Loaded] com.parallels.mobile.kextloader.launchdaemon.plist (Apple - installed 2019-12-04) [Loaded] com.smithmicro.netwise.osx.helper.plist (Smith Micro Software, Inc.; Consumer Division - installed 2017-05-16) [Loaded] com.teamviewer.Helper.plist (? 7ca2e004 - installed 2015-02-25) [Not Loaded] com.teamviewer.teamviewer_service.plist (? 584f175a - installed 2015-03-31) User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2019-10-22) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2019-12-22) [Running] com.bluejeansnet.BlueJeansHelper.plist (? 0 - installed 2019-05-16) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-08-21) [Loaded] com.parallels.mobile.startgui.launchagent.plist (Parallels, Inc. - installed 2017-01-07) [Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2017-12-14) [Loaded] com.valvesoftware.steamclean.plist (Valve Corporation - installed 2019-12-14) User Login Items: 2BUA8C4S2C.com.agilebits.onepassword-osx-helper (App Store - installed 2018-04-03) (Modern Login Item - /Applications/1Password.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword-osx-helper.app) BetterSnapTool (App Store - installed 2019-11-16) (Application - /Applications/BetterSnapTool.app) Contacts+ Launcher (App Store - installed 2019-08-23) (Modern Login Item - /Applications/Contacts+.app/Contents/Library/LoginItems/Contacts+ Launcher.app) CopyClipHelper (App Store - installed 2019-09-08) (Modern Login Item - /Applications/CopyClip.app/Contents/Library/LoginItems/CopyClipHelper.app) Dropbox (Dropbox, Inc. - installed 2019-12-17) (Application - /Applications/Dropbox.app) Evernote Helper (App Store - installed 2019-12-22) (Modern Login Item - /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app) EvernoteLauncher (App Store - installed 2019-12-22) (Modern Login Item - /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app) LaunchHelper (App Store - installed 2018-07-01) (Modern Login Item - /Applications/FreeChat for Facebook Messenger.app/Contents/Library/LoginItems/LaunchHelper.app) Google Chrome (Google, Inc. - installed 2019-12-19) (Application - /Applications/Google Chrome.app) Kiwi for Gmail Login Helper Lite (App Store - installed 2019-12-11) (Modern Login Item - /Applications/Kiwi for Gmail Lite.app/Contents/Library/LoginItems/Kiwi for Gmail Login Helper Lite.app) KlokkiLauncher (Stanislav Moor - installed 2019-09-03) (Modern Login Item - /Applications/Klokki.app/Contents/Library/LoginItems/KlokkiLauncher.app) menubarstatsHelper (App Store - installed 2019-08-28) (Modern Login Item - /Applications/MenuBar Stats.app/Contents/Library/LoginItems/menubarstatsHelper.app) Messages (Apple - installed 2019-12-22) (Application - /Applications/Messages.app) QBO Launcher (? - installed 2016-01-16) (Modern Login Item - /Applications/QuickBooks.app/Contents/Library/LoginItems/QBO Launcher.app) ShazamHelper (App Store - installed 2019-09-08) (Modern Login Item - /Applications/Shazam.app/Contents/Library/LoginItems/ShazamHelper.app) SnagitLaunchAtLogin (? - installed 2016-01-16) (Modern Login Item - /Applications/Snagit.app/Contents/Library/LoginItems/SnagitLaunchAtLogin.app) StartUpHelper (Spotify - installed 2018-11-11) (Modern Login Item - /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app) WhatsApp Login Helper (App Store - installed 2019-09-08) (Modern Login Item - /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app) duet (Rahul Dewan - installed 2017-10-27) (Application - /Applications/duet.app) PhotoStreamAgent (App Store - installed 2016-01-16) (Modern Login Item - /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app) HP Device Monitor (HP Inc. - installed 2019-09-11) (Modern Login Item - /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app) HP Product Research (HP Inc. - installed 2019-09-11) (Modern Login Item - /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app) CardhopLauncher (Flexibits Inc. - installed 2017-10-25) (Modern Login Item - ~/Downloads/Cardhop 2.app/Contents/Library/LoginItems/CardhopLauncher.app) Fantastical Launcher (Flexibits Inc. - installed 2019-12-02) (Modern Login Item - ~/Downloads/RECENT DOWNLOADS/Fantastical 2.app/Contents/Library/LoginItems/Fantastical Launcher.app) Internet Plug-ins: WacomNetscape: 2.1.0-1 (? - installed 2013-09-03) o1dbrowserplugin: 5.41.3.0 (? - installed 2015-12-15) AdobeExManDetect: AdobeExManDetect 1.1.0.0 (? - installed 2018-12-20) WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (? - installed 2013-09-03) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-12-22) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-12-21) FlashPlayer-10.6: 25.0.0.171 (Adobe Systems, Inc. - installed 2017-05-26) Silverlight: 5.1.41212.0 (? - installed 2016-01-16) Flash Player: 25.0.0.171 (Adobe Systems, Inc. - installed 2017-05-26) googletalkbrowserplugin: 5.41.3.0 (? - installed 2015-12-11) SharePointBrowserPlugin: 14.4.9 (? - installed 2015-05-04) AdobePDFViewer: 19.021.20061 (Adobe Systems, Inc. - installed 2019-12-21) JavaAppletPlugin: 15.0.1 (Apple - installed 2014-01-10) User Internet Plug-ins: WebEx64: 1.0 (? - installed 2014-12-25) ZoomUsPlugIn: 4.5.5 (5452.1010) (Zoom Video Communications, Inc. - installed 2019-10-16) VSeeHelper: VSeeHelper 1.0.0.0 (VSee Lab, Inc. - installed 2017-12-18) Audio Plug-ins: AirPlay: 2.0 (Apple - installed 2019-12-22) CallRecorder: v2.6.1 (? - installed 2017-03-11) BridgeAudioSP: 5.52 (Apple - installed 2019-12-22) iSightAudio: 7.7.3 (Apple - installed 2019-09-20) AppleAVBAudio: 760.6 (Apple - installed 2019-09-20) EcammAudioLoader: 1.0.4 (? - installed 2017-03-11) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-12-22) AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-09-20) Safari Extensions: 1Password Safari Extension Companion - App Store (installed 2018-04-03) Evernote Web Clipper - App Store (installed 2019-12-22) Open in Internet Explorer - App Store (installed 2019-12-02) 3rd Party Preference Panes: remoting_host_prefpane (installed 2016-05-03) Default Folder X (installed 2016-01-16) Flash Player (installed 2017-04-26) Time Machine: Time Machine information not available without Full Drive Access. 2 local snapshots Oldest local snapshot: 2019-12-21 06:03:01 Last local snapshot: 2019-12-22 12:24:05 Performance: System Load: 1.38 (1 min ago) 1.65 (5 min ago) 2.00 (15 min ago) Nominal I/O speed: 1.09 MB/s File system: 14.65 seconds Write speed: 511 MB/s Read speed: 1926 MB/s CPU Usage Snapshot: Type Overall System 1 % User 2 % Idle 97 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) WindowServer 9.48 % (Apple) EtreCheckPro 6.28 % (Etresoft, Inc.) kernel_task 2.15 % (Apple) iconservicesagent (2) 1.82 % (Apple) ps (5) 0.40 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 773 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (7) 648 MB (Apple) kernel_task 433 MB (Apple) MTLCompilerService (40) 279 MB (Apple) mdworker_shared (17) 196 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 5 MB / 435 KB (Apple) Dropbox 129 KB / 106 KB (Dropbox, Inc.) apsd 125 KB / 44 KB (Apple) cloudd 27 KB / 13 KB (Apple) netbiosd 11 KB / 5 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) sysmond 0 (Apple) WindowServer 0 (Apple) CopyClip 0 (App Store) Dropbox Web Helper (4) 0 (Dropbox, Inc.) Adobe (4) 0 (? - /Library/Application Support/Adobe) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 7.43 GB Used RAM: 6.03 GB Cached files: 2.55 GB Available RAM: 9.97 GB Swap Used: 175 MB Software Installs (past 30 days): Install Date Name (Version) 2019-12-02 Pages (8.0) 2019-12-02 Keynote (9.0) 2019-12-02 Things (3.10.1) 2019-12-02 Numbers (6.0) 2019-12-02 Parallels Desktop Lite (1.4.0) 2019-12-03 Cleaner-App (8.0.2) 2019-12-11 Kiwi for Gmail Lite (2.0.31) 2019-12-11 Adobe Acrobat DC (19.021.20058) (19.021.20058) 2019-12-21 Adobe Acrobat DC (19.021.20061) (19.021.20061) 2019-12-22 Evernote Web Clipper (1.0.5) 2019-12-22 Evernote (7.14) 2019-12-22 Malwarebytes for Mac (1.0) 2019-12-22 Safari (13.0.4) 2019-12-22 Security Update (10.14.6) Clean up: /Library/LaunchAgents/com.quest.QuestAgent.plist /Library/Application Support/Quest Software/Agents/QuestAgent.app/Contents/MacOS/QuestAgent Executable not found Diagnostics Information (past 7 days): 2019-12-21 03:05:33 Messages.app High CPU Use Executable: /Applications/Messages.app 2019-12-20 23:48:52 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter 2019-12-20 23:35:27 backupd High CPU Use Executable: /System/Library/CoreServices/backupd.bundle/Contents/Resources/backupd 2019-12-19 22:16:54 callservicesd High CPU Use Executable: /System/Library/PrivateFrameworks/TelephonyUtilities.framework/callservicesd 2019-12-19 22:14:14 soagent.app High CPU Use Executable: /System/Library/PrivateFrameworks/MessagesKit.framework/Versions/A/Resources/soagent.app 2019-12-17 21:51:10 distnoted High CPU Use Executable: /usr/sbin/distnoted 2019-12-16 14:59:27 Microsoft Excel.app High CPU Use Executable: /Applications/Microsoft Excel.app 2019-12-16 14:58:40 UpdaterStartupUtility Crash Executable: /Applications/Utilities/Adobe Application Manager/*/UpdaterStartupUtility Details: abort() called UpdaterStartupUtility(567,0x1075375c0) malloc: Incorrect checksum for freed object 0x7fa259200a48: probably modified after being freed. Corrupt value: 0x20a000000000 End of report