EtreCheckPro version: 6.4.4 (6E015) Report generated: 2021-06-28 17:25:46 Download EtreCheckPro from https://etrecheck.com Runtime: 3:27 Performance: Excellent Problem: Apps are crashing Major Issues: Anything that appears on this list needs immediate attention. Automatic updates disabled - Automatic updates are disabled. This computer is at risk of malware infection. Security updates disabled - Security updates are disabled. This computer is at risk of malware infection. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Adobe Flash Player installed - Adobe Flash Player is installed on this computer. This is a security risk and no longer supported. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) iMac Model: iMac17,1 3.2 GHz Quad-Core Intel Core i5 (i5-6500) CPU: 4-core 32 GB RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1600 BANK 0/DIMM1 - 8 GB DDR3 1600 BANK 1/DIMM0 - 8 GB DDR3 1600 BANK 1/DIMM1 - 8 GB DDR3 1600 Video Information: AMD Radeon R9 M390 - VRAM: 2 GB iMac (built-in) 5120 x 2880 HP VH240a 1920 x 1080 Drives: disk0 - APPLE SSD AP0032H 24.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 5.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 23.69 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 753.37 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 295 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 (APFS) [APFS Container] (Shared - 15.05 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s6 - Update (APFS) (Shared - 590 KB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 3 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.02 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 753.37 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 295 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 (APFS) [APFS Container] (Shared - 15.05 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s6 - Update (APFS) (Shared - 590 KB used) disk3 - WD My Passport 259F 1.00 TB External USB 5 Gbit/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - S*******E (Mac OS Extended (Case-sensitive, Journaled)) 999.83 GB (443.83 GB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] 1.02 TB (Shared - 753.37 GB used, 253.08 GB available, 247.69 GB free) APFS Mount point: /System/Volumes/Data disk2s2 - Preboot [APFS Preboot] 1.02 TB (Shared - 295 MB used, 247.69 GB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 1.02 TB (Shared - 2.15 GB used, 247.69 GB free) APFS Mount point: /System/Volumes/VM disk2s5s1 - Macintosh HD [APFS Snapshot] 1.02 TB (Shared - 15.05 GB used, 253.08 GB available, 247.69 GB free) APFS Mount point: / Read-only: Yes disk2s6 - Update 1.02 TB (Shared - 590 KB used, 247.69 GB free) APFS Mount point: /System/Volumes/Update disk3s2 - S*******E 999.83 GB (443.83 GB used, 558.69 GB available, 556.00 GB free) Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/S*******E Owners enabled: No Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Big Sur 11.2.3 (20D91) Time since boot: About 2 hours Notifications: Creative Cloud.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Automatic Updates: Disabled Security Updates: Disabled Antivirus software: Malwarebytes Security Risk! - Adobe Flash Player installed! Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.lacie.LaCieDesktopManagerDaemon.plist Executable: /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LaCieDesktopManagerDaemon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist Executable: /Library/Application Support/Citrix Receiver/ctxusbd Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.lacie.LaCieDesktopManagerAgent.plist Executable: /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LDM --args -daemon Details: Exact match found in the legitimate list - probably OK Login Item: /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/Library/LoginItems/LaCie Desktop Manager Login Items.app Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin Plugin: /Library/Internet Plug-Ins/Flash Player.plugin/Flash Player.plugin Plugin: /Library/Internet Plug-Ins/CitrixICAClientPlugIn.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Apps: 9 Kernel Extensions: /Library/Application Support/Citrix Receiver [Not Loaded] CitrixGUSB.kext - com.citrix.kext.gusb (12.3.0 - SDK 10.9) /Library/Extensions [Not Loaded] LaCieScsiType00.kext - com.LaCie.ScsiType00 (2.7.0 - SDK 10.8) [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.0.0) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 190 Apple tasks [Running] 124 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 187 Apple tasks [Running] 136 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-08-26) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-02-11) [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-05-10) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2021-04-19) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-19) [Loaded] com.adobe.ccxprocess.plist (Adobe Systems, Inc. - installed 2021-06-14) [Loaded] com.citrix.AuthManager_Mac.plist (? 1ce99fae - installed 2016-09-15) [Running] com.citrix.ReceiverHelper.plist (? bbfad3f1 - installed 2016-09-15) [Running] com.citrix.ServiceRecords.plist (? 8e6543d - installed 2016-09-15) [Other] com.epson.eventmanager.agent.plist (EPSON - installed 2016-02-08) [Running] com.lacie.LaCieDesktopManagerAgent.plist (? 1d7977d3 - installed 2021-06-28) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2021-05-28) [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2021-03-15) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2021-06-15) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-01-09) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-01-09) [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-05-10) [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2021-04-19) [Loaded] com.adobe.fpsaud.plist (Adobe Inc. - installed 2020-11-24) [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc - installed 2019-07-25) [Loaded] com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2016-09-15) [Loaded] com.lacie.LaCieDesktopManagerDaemon.plist (? f806c6ee - installed 2017-10-24) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2021-06-24) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2021-05-28) [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-15) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2021-03-15) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-06-15) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2015-08-21) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-06-09) [Loaded] com.skype.skypeinstaller.plist (Skype Communications S.a.r.l - installed 2018-07-16) User Launch Agents: [Loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2019-07-23) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2021-04-19) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2021-06-24) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-03-02) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-03-02) [Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2018-07-09) User Login Items: [Running] AdobeResourceSynchronizer (Adobe Systems, Inc. - installed 2021-06-14) Application /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Loaded] Dropbox (Dropbox, Inc. - installed 2018-04-10) Application /Applications/Dropbox.app [Not Loaded] Dropbox Login Helper (Dropbox, Inc. - installed 2018-04-10) Modern Login Item /Applications/Dropbox.app/Contents/Library/LoginItems/loginhelper.app [Not Loaded] LaCie Desktop Manager Login Items (? - installed 2020-08-10) Modern Login Item /Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/Library/LoginItems/LaCie Desktop Manager Login Items.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2021-03-15) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2021-03-15) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Running] Sync (Sync.com Inc. - installed 2020-03-16) Application /Applications/Sync.app [Running] Stickies (Apple - installed 2020-01-01) Application /System/Applications/Stickies.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-05-10) FlashPlayer-10.6: 32.0.0.465 (? - installed 2020-12-08) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-06-14) AdobePDFViewer: 21.005.20048 (Adobe Systems, Inc. - installed 2021-06-14) Flash Player: 32.0.0.465 (? - installed 2020-12-08) CitrixICAClientPlugIn: 12.3.0 (? - installed 2018-06-22) SharePointBrowserPlugin: 14.7.7 (? - installed 2019-06-17) 3rd Party Preference Panes: Flash Player (Adobe Inc. - installed 2020-11-24) Backup: Time Machine Not Configured! Performance: System Load: 2.99 (1 min ago) 2.45 (5 min ago) 1.99 (15 min ago) Nominal I/O speed: 0.24 MB/s File system: 18.91 seconds Write speed: 376 MB/s Read speed: 889 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 6 % Idle: 91 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) system_profiler (2) 23.80 % (Apple) EtreCheckPro 16.08 % (Etresoft, Inc.) WindowServer 10.58 % (Apple) kernel_task 1.72 % (Apple) sync-worker.exe (5) 1.04 % (Sync.com Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (8) 810 MB (Google, Inc.) EtreCheckPro 686 MB (Etresoft, Inc.) Adobe CEF Helper (Renderer) 678 MB (Adobe Inc.) Microsoft Word 358 MB (Microsoft Corporation) Adobe Desktop Service 349 MB (Adobe Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) sync-worker.exe 104 MB / 154 KB (Sync.com Inc.) mDNSResponder 782 KB / 130 KB (Apple) apsd 5 KB / 5 KB (Apple) netbiosd 5 KB / 762 B (Apple) AdobeIPCBroker 0 B / 0 B (Adobe Systems, Inc.) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 7 (Apple) sync-worker.exe (5) 0 (Sync.com Inc.) sync-taskbar.exe 0 (Sync.com Inc.) ControlCenter 0 (Apple) Google Chrome 0 (Google, Inc.) Virtual Memory Information: Physical RAM: 32 GB Free RAM: 14.66 GB Used RAM: 8.61 GB Cached files: 8.73 GB Available RAM: 23.39 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-05-26 Adobe Acrobat DC (21.001.20155) (21.001.20155) 2021-06-14 Skype for Business (16.29.57) 2021-06-14 Adobe Acrobat DC (21.005.20048) (21.005.20048) 2021-06-15 Microsoft AutoUpdate (4.36.21061301) 2021-06-15 Microsoft Excel (16.50.21061301) 2021-06-15 Microsoft OneNote (16.50.21061301) 2021-06-15 Microsoft Outlook (16.50.21061301) 2021-06-15 Microsoft PowerPoint (16.50.21061301) 2021-06-21 Microsoft Word (16.50.21061301) 2021-06-24 Malwarebytes for Mac (1.0) Diagnostics Information (past 7-30 days): 2021-06-28 14:47:17 Adobe After Effects 2021.app High CPU Use (6 times) Executable: /Applications/Adobe After Effects 2021/Adobe After Effects 2021.app 2021-06-25 10:04:21 Skype.app High CPU Use (4 times) Executable: /Applications/Skype.app 2021-06-25 07:23:30 signpost_reporter High CPU Use Executable: /usr/libexec/signpost_reporter 2021-06-24 14:57:18 Kernel Panic (2 times) Details: panic(cpu 1 caller 0xffffff8011f64a25): userspace watchdog timeout: no successful checkins from com.apple.logd in 120 seconds 2021-06-22 08:44:21 MTLCompilerService High CPU Use Executable: /System/Library/Frameworks/Metal.framework/Versions/A/XPCServices/MTLCompilerService.xpc/Contents/MacOS/MTLCompilerService End of report