EtreCheckPro version: 6.8.10 (68078) Report generated: 2025-07-24 12:51:08 Download EtreCheckPro from https://etrecheck.com Runtime: 4:01 Performance: Good Problem: Beachballing Description: Spinning beach ball on the daily Major Issues: Anything that appears on this list needs immediate attention. Heavy CPU usage - Some processes are using an unusually high amount of CPU. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - Apps are using a large amount of RAM. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. System modifications - There are a large number of system modifications running in the background. Runaway user process - A user process is using a large percentage of your CPU. Vintage hardware - This computer may be considered vintage. Hardware Information: iMac (Retina 5K, 27-inch, 2017) Status: Vintage iMac Model: iMac18,3 3.4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core 24 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - 8 GB DDR4 SO-DIMM 2400 BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - 8 GB DDR4 SO-DIMM 2400 Video Information: Radeon Pro 570 - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (854.18 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (2.10 GB used) disk2s3 - Recovery (APFS) [Recovery] (1.16 GB used) disk2s4 - VM (APFS) [APFS VM] (2.15 GB used) disk2s5 (APFS) [APFS Container] (9.35 GB used) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (9.35 GB used) disk2s6 - Update (APFS) (20 MB used) disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express S.M.A.R.T. Details: 12% used, 142.24 TB written, 100% health, 202 unsafe shutdowns disk1s1 - EFI [EFI] 315 MB disk1s2 [APFS Container] 27.69 GB disk3 - WD My Passport 25E3 2.00 TB External USB Up to 5 Gb/s USB disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk3s2 - M*****************c (Journaled HFS+) 2.00 TB (1.77 TB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 854.18 GB Shared values Size: 1.03 TB Free: 154.22 GB Available: 228.93 GB disk2s2 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 2.10 GB Shared values Size: 1.03 TB Free: 154.22 GB disk2s4 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 2.15 GB Shared values Size: 1.03 TB Free: 154.22 GB disk2s5s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 9.35 GB Shared values Size: 1.03 TB Free: 154.22 GB Available: 228.93 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 20 MB Shared values Size: 1.03 TB Free: 154.22 GB disk3s2 - M*****************c Filesystem: Journaled HFS+ Mount point: /Volumes/M*****************c Used: 1.77 TB Size: 2.00 TB Free: 230.91 GB USB: USB 3.0 bus Western Digital - My Passport 25E3 Broadcom Corp. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) Apple Inc. - MacBook Air SuperDrive Apple Inc. - Magic Keyboard USB 3.1 bus Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge Interface en4: iPhone Firewall: Blocked apps: None System Software: macOS Ventura 13.7.6 (22H625) Installed 2025-05-21 Time since boot: About 4 hours Notifications: EtreCheckPro.app one notification Creative Cloud.app 10 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple and Malwarebytes Unsigned Files: Running app: com.macpaw.CleanMyMac5.HealthMonitor Running app: com.macpaw.CleanMyMac5.Menu System Extensions: [Not Loaded] Malwarebytes Engine - version 5.15.2 (Malwarebytes Corporation - installed 2025-06-28) Application: /Applications/Malwarebytes.app - version 5.15.2 (Malwarebytes Corporation - installed 2025-06-28) Description: The Malwarebytes Engine extension manages your connection to the Malwarebytes VPN service. System Launch Daemons: [Not Loaded] 40 Apple tasks [Loaded] 185 Apple tasks [Running] 163 Apple tasks [Other] 3 Apple tasks System Launch Agents: [Not Loaded] 22 Apple tasks [Loaded] 182 Apple tasks [Running] 194 Apple tasks Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-12-06) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-12-06) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Not Loaded] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2025-07-07) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Not Loaded] com.adobe.agsservice.plist (Adobe Inc. - installed 2025-06-25) Executable: /Library/Application Support/Adobe/AdobeGCClient/AGSService [Loaded] com.carbonite.installhelper.plist (Carbonite - installed 2025-04-08) Executable: /Library/PrivilegedHelperTools/com.carbonite.installhelper [Running] com.carbonite.launchd.daemon.plist (Carbonite - installed 2025-04-08) Executable: /Applications/Carbonite.app/Contents/MacOS/CarboniteDaemon [Loaded] com.carbonite.launchd.watcher.plist (Carbonite - installed 2025-04-08) Command: /Library/PrivilegedHelperTools/com.carbonite.installhelper watcher 13166048652 [Not Loaded] com.google.GoogleUpdater.wake.system.plist (Not signed - installed 2025-07-23) Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 --system [Loaded] com.macpaw.CleanMyMac5.Agent.plist (MacPaw Way Ltd - installed 2025-07-23) Executable: /Library/PrivilegedHelperTools/com.macpaw.CleanMyMac5.Agent [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2025-06-28) Command: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/RTProtectionDaemon.app/Contents/MacOS/RTProtectionDaemon -i Malwarebytes-Mac-5.15.2.3152.pkg [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2025-06-28) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/SettingsDaemon.app/Contents/MacOS/SettingsDaemon [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-04-22) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2025-04-22) Executable: /Library/PrivilegedHelperTools/com.microsoft.autoupdate.helper [Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2023-10-20) Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensingV2.helper [Not Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2025-03-31) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-12-06) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Not Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2025-07-07) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2025-06-25) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=logon [Not Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2025-07-07) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Running] com.carbonite.launchd.status.plist (Carbonite - installed 2025-04-08) Executable: /Applications/Carbonite.app/Contents/CarboniteStatus.app/Contents/MacOS/CarboniteStatus [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2025-06-28) Executable: /Library/Application Support/Malwarebytes/MBAM/Engine.bundle/Contents/PlugIns/FrontendAgent.app/Contents/MacOS/FrontendAgent [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-03-31) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent Location: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2025-04-22) Command: /Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app/Contents/MacOS/Microsoft Update Assistant.app/Contents/MacOS/Microsoft Update Assistant --launchByAgent User Launch Agents: [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2025-06-25) Command: /Library/Application Support/Adobe/AdobeGCClient/agcinvokerutility -mode=scheduled [Not Loaded] com.dropbox.DropboxUpdater.wake.plist (Dropbox, Inc. - installed 2025-06-30) Command: ~/Library/Application Support/Dropbox/DropboxUpdater/Current/DropboxUpdater.app/Contents/MacOS/DropboxUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2025-07-22) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Loaded] com.macpaw.CleanMyMac5.Updater.plist (MacPaw Way Ltd - installed 2025-07-23) Executable: ~/Library/Application Support/CleanMyMac_5/CleanMyMac_5_Updater.app/Contents/MacOS/CleanMyMac_5_Updater User Login Items: [Loaded] AdobeResourceSynchronizer (Adobe Inc. - installed 2025-07-21) Application /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Running] Dropbox (Dropbox, Inc. - installed 2025-07-23) Application /Applications/Dropbox.app [Not Loaded] MessengerHelper (Meta Platforms, Inc. - installed 2025-07-23) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerHelper.app [Not Loaded] MessengerLoginHelper (Meta Platforms, Inc. - installed 2025-07-23) Modern Login Item /Applications/Messenger.app/Contents/Library/LoginItems/MessengerLoginHelper.app Applications: 546 Apple apps 175 3rd party apps 70 x86-only apps No unsigned apps App Extensions: Safari extensions: [Loaded] PayPal Honey - /Applications/PayPal Honey.app Widgets: [Loaded] PowerPointWidgetKit - /Applications/Microsoft PowerPoint.app [Loaded] CalendarWidgetExtension - /Applications/Microsoft Outlook.app [Loaded] WordWidgetKit - /Applications/Microsoft Word.app [Loaded] ExcelWidgetKit - /Applications/Microsoft Excel.app Photo editing extensions: [Loaded] Edit in Topaz Photo AI - /Applications/Topaz Photo AI.app File providers: [Loaded] Dropbox - /Applications/Dropbox.app Share services: [Loaded] Dropbox Transfer - /Applications/Dropbox.app Finder sync extensions: [Loaded] Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app [Loaded] Dropbox Finder Extension - /Applications/Dropbox.app QuickLook Previews: [Loaded] EtreCheckQuickLook - ~/Downloads/EtreCheckPro.app com.etresoft.etrecheck4 *.etrecheck QuickLook Previews (legacy): DropboxQL - ~/Library/QuickLook/DropboxQL.qlgenerator com.adobe.illustrator.ai-image *.ai public.text org.oasis-open.opendocument.spreadsheet *.ods org.oasis-open.opendocument.presentation *.odp com.adobe.encapsulated-postscript *.eps Internet Plug-ins: AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-07-16) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-07-16) Backup: Time Machine information is limited without Full Disk Access Destinations: M*****************c [Local] (Last used) 4 local snapshots Oldest local snapshot: 2025-07-23 15:12:49 Last local snapshot: 2025-07-24 12:05:41 Performance: System Load: 7.32 (1 min ago) 5.11 (5 min ago) 3.94 (15 min ago) Nominal I/O usage: 11.81 MB/s File system: 30.65 seconds Write speed: 587 MB/s Read speed: 1284 MB/s CPU Usage Snapshot: Type Overall System: 15 % User: 47 % Idle: 38 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) CarboniteDaemon 97.78 % (Carbonite) RTProtectionDaemon 39.66 % (Malwarebytes Corporation) com.apple.WebKit.WebContent (15) 22.92 % (Apple) WindowServer 18.54 % (Apple) EtreCheckPro 13.92 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (15) 8.87 GB (Apple) CarboniteDaemon 1.81 GB (Carbonite) EtreCheckPro 843 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (2) 594 MB (Apple) Dropbox (3) 538 MB (Dropbox, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) com.apple.WebKit.Networking 80 MB / 5 MB (Apple) mDNSResponder 4 MB / 469 KB (Apple) Dropbox 898 KB / 684 KB (Dropbox, Inc.) apsd 141 KB / 483 KB (Apple) com.apple.WebKit.Networking 52 KB / 60 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) CarboniteDaemon 41 (Carbonite) RTProtectionDaemon 14 (Malwarebytes Corporation) com.apple.WebKit.WebContent (15) 12 (Apple) WindowServer 4 (Apple) mediaanalysisd 3 (Apple) Virtual Memory Information: Physical RAM: 24 GB Free RAM: 397 MB Used RAM: 17.25 GB Cached files: 6.37 GB Available RAM: 6.75 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2025-05-28 Microsoft Outlook (16.99.25072013) - Installer 2025-05-28 Microsoft PowerPoint (16.99.25072013) - Installer 2025-06-02 Topaz Photo AI (4.0.1) - Installer 2025-06-04 Microsoft Excel (16.99.25072013) - Installer 2025-06-04 Microsoft Word (16.99.25071321) - Installer 2025-06-04 XProtectPlistConfigData (5299) - Software update 2025-06-07 Malwarebytes for Mac (1.0) - Installer 2025-06-10 Adobe Acrobat Reader (25.001.20529) (25.001.20529) - Installer 2025-06-11 Microsoft Excel (16.99.25072013) - Installer 2025-06-11 Adobe Acrobat (25.001.20529) (25.001.20529) - Installer 2025-06-11 Microsoft Outlook (16.99.25072013) - Installer 2025-06-11 Microsoft PowerPoint (16.99.25072013) - Installer 2025-06-11 Microsoft Word (16.99.25071321) - Installer 2025-06-11 XProtectPlistConfigData (5300) - Software update 2025-06-18 Microsoft Outlook (16.99.25072013) - Installer 2025-06-18 XProtectPlistConfigData (5301) - Software update 2025-06-24 XProtectPlistConfigData (5302) - Software update 2025-06-28 Malwarebytes for Mac (1.0) - Installer 2025-07-02 XProtectPlistConfigData (5303) - Software update 2025-07-21 XProtectPlistConfigData (5305) - Software update 2025-07-21 XProtectPayloads (152) - Software update 2025-07-21 Adobe Acrobat (25.001.20577) (25.001.20577) - Installer 2025-07-21 Microsoft PowerPoint (16.99.25072013) - Installer 2025-07-21 Microsoft Word (16.99.25071321) - Installer 2025-07-21 Adobe Acrobat Reader (25.001.20577) (25.001.20577) - Installer 2025-07-21 Microsoft Excel (16.99.25072013) - Installer 2025-07-21 Microsoft Outlook (16.99.25072013) - Installer 2025-07-23 Microsoft Excel (16.99.25072013) - Installer 2025-07-23 Microsoft PowerPoint (16.99.25072013) - Installer 2025-07-23 Microsoft Outlook (16.99.25072013) - Installer 2025-07-23 XProtectPlistConfigData (5308) - Software update 2025-07-23 Safari (18.5) - Software update Clean up: /Library/LaunchDaemons/com.google.GoogleUpdater.wake.system.plist /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater Executable not found Diagnostics Information (past 60 days): 2025-07-24 09:31:29 CleanMyMac_5.app Hang (2 times) First occurrence: 2025-07-24 08:45:04 2025-07-24 09:08:17 Carbonite.app High CPU Use Executable: /Applications/Carbonite.app 2025-07-24 08:45:02 Adobe InDesign 2025.app Hang Executable: /Applications/Adobe InDesign 2025/Adobe InDesign 2025.app 2025-07-23 20:36:45 com.apple.WebKit.WebContent High CPU Use (2 times) First occurrence: 2025-07-23 16:41:15 2025-07-23 19:30:07 CleanMyMac_5.app High CPU Use 2025-07-23 15:04:52 Screen Saver Crash Executable: /System/Library/ExtensionKit/Extensions/Screen Saver.appex/Contents/MacOS/Screen Saver 2025-07-23 14:57:47 WindowServer High CPU Use Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer 2025-07-23 14:57:17 CleanMyMac_5_HealthMonitor Crash End of report