EtreCheck version: 5.5.5 (5111) Report generated: 2020-05-27 05:52:11 Download EtreCheck from https://etrecheck.com Runtime: 1:37 Performance: Excellent Sandbox: Enabled Full drive access: Disabled Problem: Other problem Description: Cannot type letter A in Safari Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Unsigned files - There are unsigned software files installed that could be adware and should be reviewed. Safe mode - This machine is running in Safe Mode. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Configuration profiles present - This machine has configuration profiles. These are sometimes used by adware and malware. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. Heavy I/O usage - Your system is under heavy I/O use. This will reduce your performance. Limited drive access - More information may be available with Full Drive Access. Kernel extensions present - This machine has kernel extensions that may not work in the future. Hardware Information: MacBook Pro (13-inch, 2018-2019, Four Thunderbolt 3 ports) MacBook Pro Model: MacBookPro15,2 2,3 GHz Quad-Core Intel Core i5 (i5-8259U) CPU: 4-core 8 RAM - Not upgradeable BANK 0/ChannelA-DIMM0 - 4 GB LPDDR3 2133 BANK 2/ChannelB-DIMM0 - 4 GB LPDDR3 2133 Battery: Health = Normal - Cycle count = 133 Video Information: Intel Iris Plus Graphics 655 - VRAM: 1536 MB Color LCD (built-in) 2880 x 1800 Drives: disk0 - APPLE SSD AP0256M 251.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x4 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Container] 250.69 GB disk1 [APFS Virtual drive] 250.69 GB (Shared by 5 volumes) disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 142.22 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.14 GB used) Mounted Volumes: disk1s1 - M************ Data [APFS Virtual drive] 250.69 GB (Shared - 142.22 GB used, 100.08 GB available, 95.51 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 250.69 GB (Shared - 1.07 GB used, 95.51 GB free) APFS Mount point: /private/var/vm Encrypted disk1s5 - Macintosh HD 250.69 GB (Shared - 11.14 GB used, 100.08 GB available, 95.51 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en0: Wi-Fi 802.11 a/b/g/n/ac Interface en6: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Catalina 10.15.4 (19E287) Time since boot: Less than an hour Safe Mode: Enabled Configuration Profiles: This computer has configuration profiles installed. Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.OneDriveUpdaterDaemon.plist Executable: Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist Executable: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist Executable: Apps: 6 Kernel Extensions: /Library/Application Support/VirtualBox VBoxDrv.kext (6.1.6) VBoxNetAdp.kext (6.1.6) VBoxNetFlt.kext (6.1.6) VBoxUSB.kext (6.1.6) /Library/Extensions RazerHid.kext (21.80 - SDK 10.9) System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 173 Apple tasks [Running] 124 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 177 Apple tasks [Running] 120 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2019-07-30) [Not Loaded] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-05-10) [Not Loaded] com.adobe.AdobeCreativeCloud.plist (? faec172d - installed 2019-07-30) [Not Loaded] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-04-23) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-04-23) [Not Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-04-22) [Not Loaded] com.razer.rzupdater.plist (Razer USA Ltd. - installed 2019-04-18) [Not Loaded] com.razerzone.rzdeviceengine.plist (Razer USA Ltd. - installed 2019-04-18) [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2019-01-15) [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2019-01-15) Launch Daemons: [Not Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-04-21) [Not Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-04-21) [Not Loaded] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2019-07-30) [Not Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-04-23) [Not Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-04-24) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19) [Not Loaded] com.crystalidea.macsfancontrol.smcwrite.plist (Ilya Parniuk - installed 2020-03-19) [Not Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (? 0 - installed 2019-02-17) [Not Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-04-22) [Not Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-02-11) [Not Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (? 0 - installed 2020-05-05) [Not Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2019-01-15) [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2019-01-15) [Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2020-04-23) User Login Items: [Not Loaded] AppCleaner SmartDelete (Julien Ramseier - installed 2019-02-13) Modern Login Item /Applications/AppCleaner.app/Contents/Library/LoginItems/AppCleaner SmartDelete.app [Not Loaded] BetternetAutorun (App Store - installed 2019-09-24) Modern Login Item /Applications/Betternet VPN.app/Contents/Library/LoginItems/BetternetAutorun.app [Not Loaded] CIJSUAgent (Canon Inc. - installed 2019-09-14) Modern Login Item /Applications/Canon Utilities/IJ Scan Utility/Canon IJ Scan Utility2.app/Contents/Library/LoginItems/CIJSUAgent.app [Not Loaded] Evernote Helper (App Store - installed 2019-12-24) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app [Not Loaded] EvernoteLauncher (App Store - installed 2019-12-24) Modern Login Item /Applications/Evernote.app/Contents/Library/LoginItems/EvernoteLauncher.app [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2019-10-31) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2019-10-31) Modern Login Item /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app [Not Loaded] SpeedTestHelper (App Store - installed 2020-05-14) Modern Login Item /Applications/Speedtest.app/Contents/Library/LoginItems/SpeedTestHelper.app [Not Loaded] StartUpHelper (Spotify - installed 2020-04-23) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] VK Messenger Login Helper (App Store - installed 2020-03-25) Modern Login Item /Applications/VK Messenger.app/Contents/Library/LoginItems/VK Messenger Login Helper.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2020-05-17) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2019-07-30) FlashPlayer-10.6: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-13) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2020-05-24) AdobePDFViewer: 20.009.20065 (Adobe Systems, Inc. - installed 2020-05-24) Flash Player: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-13) ZoomUsPlugIn: 5.0.2 (24030.0508) (Zoom Video Communications, Inc. - installed 2020-05-16) PepperFlashPlayer: 32.0.0.371 (Adobe Systems, Inc. - installed 2020-05-13) User Internet Plug-ins: User Internet Plug-ins need Full Drive Access User Audio Plug-ins: User Audio Plug-ins need Full Drive Access User iTunes Plug-ins: User iTunes Plug-ins need Full Drive Access Safari Extensions: ABP (App Store - installed 2020-05-13) ABP Control Panel (App Store - installed 2020-05-13) Ghostery Lite Content Blocker - Cosmetic Filters (App Store - installed 2020-01-12) Ghostery Lite Content Blocker - Network Filters (App Store - installed 2020-01-12) Ghostery Lite Content Blocker - Privacy Filters (App Store - installed 2020-01-12) Ghostery Lite Safari Extension (App Store - installed 2020-01-12) Grammarly for Safari (App Store - installed 2020-05-22) Polyglot (App Store - installed 2020-04-02) Privacy Dashboard (App Store - installed 2020-05-22) Privacy Protection (App Store - installed 2020-05-22) 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2020-04-24) Time Machine: Time Machine Not Configured! Performance: System Load: 1.46 (1 min ago) 1.41 (5 min ago) 0.76 (15 min ago) Nominal I/O speed: 21.21 MB/s File system: 20.19 seconds Write speed: 1346 MB/s Read speed: 2983 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 3 % Idle: 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) EtreCheck 24.96 % (App Store) Other processes 10.82 % (?) AMPDeviceDiscoveryAgent 0.08 % (Apple) Dock 0.03 % (Apple) SafariCloudHistoryPushAgent 0.03 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 562 MB (App Store) CVMCompiler 237 MB (Apple) Dock 143 MB (Apple) Finder 105 MB (Apple) accountsd 67 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) Other processes 167 KB / 50 KB (?) SystemUIServer 0 B / 64 B (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) SafariBookmarksSyncAgent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 1.39 GB Used RAM: 3.52 GB Cached files: 3.08 GB Available RAM: 4.48 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-05-05 Microsoft Teams (1.00.308663) 2020-05-10 ARMDC Agent Installer 2020-05-13 Microsoft PowerPoint 2020-05-13 Microsoft Outlook 2020-05-13 Microsoft OneNote 2020-05-13 Microsoft Word 2020-05-13 Microsoft Excel 2020-05-13 Adblock Plus (2.1.2) 2020-05-13 Adobe Flash Player 2020-05-13 Adobe Pepper Flash Player 2020-05-13 Printer Driver 2020-05-13 Adobe Acrobat Reader DC (20.009.20063) 2020-05-14 Speedtest (1.11) 2020-05-14 TickTick (3.6.00) 2020-05-16 Zoom (5.0.24030.0508) 2020-05-17 WhatsApp (2.2019.8) 2020-05-17 MRTConfigData (1.60) 2020-05-17 XProtectPlistConfigData (2121) 2020-05-19 Spark (2.7.0) 2020-05-22 Grammarly for Safari (9.17) 2020-05-22 DuckDuckGo Privacy Essentials (1.4.0) 2020-05-24 Adobe Acrobat Reader DC (20.009.20065) 2020-05-27 EtreCheck (5.5.5) Clean up: /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud Executable not found /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility Executable not found Diagnostics Information (past 7-30 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report