Report generated: 2019-07-04 Download EtreCheck from https://etrecheck.com Runtime: 9:34 Performance: Poor Problem: No problem - just checking Major Issues: Anything that appears on this list needs immediate attention. Time Machine backup out-of-date - The last Time Machine backup is over 10 days old. Poor performance - EtreCheck report shows poor performance. This is unusual. Antivirus software problems - Antivirus software is causing performance problems. More than one antivirus app - This machine has multiple antivirus apps installed. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Heavy RAM usage - This machine is using a large amount of RAM. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Hardware Information: MacBook Pro (13-inch, Mid 2012) MacBook Pro Model: MacBookPro9,2 1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core 16 GB RAM - At maximum BANK 0/DIMM0 - 8 GB DDR3 1600 ok BANK 1/DIMM0 - 8 GB DDR3 1600 ok Battery: Health = Normal - Cycle count = 579 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1280 x 800 Drives: disk0 - CT480BX200SSD1 480.10 GB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 479.89 GB disk1 [APFS Virtual drive] 479.89 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 359.38 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 24 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 510 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 1.07 GB used) Mounted Volumes: disk1s1 - Macintosh HD 479.89 GB (Shared - 359.38 GB used - 118.75 GB free) APFS Mount point: / Encrypted disk1s4 - VM [APFS VM] 479.89 GB (Shared - 1.07 GB used - 118.75 GB free) APFS Mount point: /private/var/vm Network: Interface Bluetooth-Modem: Bluetooth DUN Interface en0: Ethernet Interface en5: iPad Interface fw0: FireWire Interface en1: AirPort 802.11 a/b/g/n Interface en4: iPhone Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.5 (18F132) Time since boot: About 15 hours Notifications: (Deleted) one notification (Deleted) 4 notifications ~/Downloads/EtreCheckPro.app one notification /Library/Bitdefender/Central/Modules/com.bitdefender.vpn/Bitdefender VPN.app one notification /Library/Bitdefender/AVP/AntivirusforMac.app 2 notifications Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus apps: Bitdefender, Avast, and MalwareBytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.avast.init.plist Executable: /Applications/Avast.app/Contents/Backend/hub/init.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.update.plist Executable: /Applications/Avast.app/Contents/Backend/scripts/update/update.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist Executable: /Library/Application Support/Avast/autouninstall/autouninstall.sh Details: Exact match found in the whitelist - probably OK Launchd: /Library/LaunchAgents/com.avast.userinit.plist Executable: /Applications/Avast.app/Contents/Backend/hub/userinit.sh Details: Exact match found in the whitelist - probably OK Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the whitelist - probably OK 32-bit Applications: 17 32-bit apps Kernel Extensions: /Applications/Avast.app [Loaded] AvastFileShield.kext (AVAST Software a.s., 4.0.0 - SDK 10.12) [Loaded] AvastPacketForwarder.kext (AVAST Software a.s., 2.1 - SDK 10.12) /Library/Extensions [Loaded] FileProtect.kext (Bitdefender SRL, 1.1 - SDK 10.14) [Loaded] SelfProtect.kext (Bitdefender SRL, 1.2.12 - SDK 10.9) [Loaded] TMProtection.kext (Bitdefender SRL, 5.0.0 - SDK 10.14) /System/Library/Extensions [Not Loaded] LogitechHIDDevices.kext (3.5.1 - SDK 10.0) [Not Loaded] LogitechUnifying.kext (1.2.0 - SDK 10.0) [Not Loaded] iavkfs.kext (1.0.1) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 163 Apple tasks [Running] 121 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 186 Apple tasks [Running] 114 Apple tasks Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-02-15) [Loaded] com.avast.userinit.plist (? 4b9d47d7 - installed 2019-07-03) [Running] com.bitdefender.antivirusformac.plist (Bitdefender SRL - installed 2019-06-10) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2019-06-06) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2019-06-06) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2019-05-10) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-07-02) [Running] uk.co.canimaansoftware.ClamXAV.UI-Helper.plist (Mark Allan - installed 2019-05-13) [Loaded] uk.co.canimaansoftware.ClamXAV.UninstallWatcher.plist (Mark Allan - installed 2019-02-12) Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-05-04) [Loaded] com.avast.init.plist (? fe750b9b - installed 2019-07-03) [Loaded] com.avast.uninstall.plist (? 1d68eef4 - installed 2019-07-03) [Loaded] com.avast.update.plist (? f4a2548f - installed 2019-07-03) [Loaded] com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2019-06-10) [Not Loaded] com.bitdefender.agent.plist (Bitdefender SRL - installed 2019-07-04) [Loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2019-06-10) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2019-06-06) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2019-02-06) [Running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2019-07-03) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2019-05-10) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-07-02) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-06-11) [Running] com.tunnelbear.mac.tbeard.plist (TunnelBear, Inc. - installed 2019-05-09) [Running] uk.co.canimaansoftware.ClamXAV.Engine.plist (Mark Allan - installed 2019-05-13) [Running] uk.co.canimaansoftware.ClamXAV.HelperTool.plist (Mark Allan - installed 2019-05-27) [Loaded] uk.co.canimaansoftware.ClamXAV.HelperToolUpdater.plist (Mark Allan - installed 2018-09-26) User Launch Agents: [Not Loaded] com.hp.devicemonitor.plist (HP Inc. - installed 2019-07-04) [Running] com.hp.productresearch.plist (HP Inc. - installed 2019-07-04) [Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2017-11-28) [Running] com.tunnelbear.mac.tbeara.plist (TunnelBear, Inc. - installed 2018-06-19) User Login Items: Evernote.app (Evernote - installed 2019-05-08) (Application - /Applications/Evernote.app) HP Device Monitor (HP Inc. - installed 2019-02-28) (Modern Login Item - /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app) ZoomOpener.app (Zoom Video Communications, Inc. - installed 2018-11-16) (Application - ~/.zoomus/ZoomOpener.app) Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-05-26) AdobePDFViewer: 19.012.20034 (Adobe Systems, Inc. - installed 2019-05-26) iPhotoPhotocast: 7.0 (Apple - installed 2013-04-19) User Internet Plug-ins: ZoomUsPlugIn: 4.1.34801.1116 (Zoom Video Communications, Inc. - installed 2018-12-03) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-05-28) BluetoothAudioPlugIn: 6.0.12 (Apple - installed 2019-05-28) AirPlay: 2.0 (Apple - installed 2019-05-28) AppleAVBAudio: 740.1 (Apple - installed 2019-05-28) BridgeAudioSP: 5.46 (Apple - installed 2019-05-28) iSightAudio: 7.7.3 (Apple - installed 2019-05-28) Performance: System Load: 3.43 (1 min ago) 4.37 (5 min ago) 3.92 (15 min ago) Nominal I/O speed: 3.78 MB/s File system: 44.71 seconds Write speed: 28 MB/s Read speed: 440 MB/s CPU Usage Snapshot: Type Overall System 12 % User 32 % Idle 56 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) BDLDaemon 88.48 % (Bitdefender SRL) WindowServer 26.40 % (Apple) com.apple.WebKit.WebContent (28) 6.12 % (Apple) kernel_task 6.00 % (Apple) WhatsApp Helper (2) 5.14 % (WhatsApp Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) com.apple.WebKit.WebContent (28) 4.54 GB (Apple) mdworker_shared (37) 676 MB (Apple) EtreCheckPro 531 MB (Etresoft, Inc.) MTLCompilerService (50) 457 MB (Apple) BDLDaemon 430 MB (Bitdefender SRL) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) com.avast.proxy 5 MB / 1 MB (AVAST Software a.s.) mDNSResponder 1 MB / 430 KB (Apple) netbiosd 94 KB / 7 KB (Apple) WhatsApp 41 KB / 16 KB (WhatsApp Inc.) apsd 11 KB / 8 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) Mail 35 (Apple) BDLDaemon 25 (Bitdefender SRL) WindowServer 10 (Apple) com.apple.WebKit.WebContent (28) 2 (Apple) WhatsApp Helper (2) 2 (WhatsApp Inc.) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 1.49 GB Used RAM: 9.63 GB Cached files: 4.88 GB Available RAM: 6.37 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-06-06 Google Voice and Video (5.41.3.0) 2019-06-18 MRTConfigData (1.42) 2019-06-26 Numbers (6.0) 2019-06-26 Pages (8.0) 2019-06-26 Keynote (9.0) 2019-06-28 Microsoft Outlook for Mac (16.16.19060902) 2019-06-28 Microsoft Excel for Mac (16.16.19060902) 2019-06-28 Microsoft OneNote for Mac (16.16.19060902) 2019-06-28 Microsoft PowerPoint for Mac (16.16.19060902) 2019-06-28 Microsoft Word for Mac (16.16.19060902) 2019-07-02 Microsoft AutoUpdate (4.12.19062700) 2019-07-03 Gatekeeper Configuration Data (171) 2019-07-03 Avast Security (13.12) 2019-07-03 Malwarebytes for Mac (1.0) 2019-07-03 Avira Antivirus 2019-07-03 EtreCheck (5.3.1) 2019-07-04 Bitdefender (1.2.12.212) 2019-07-04 avformac (7.3.1.7) Diagnostics Information (past 7 days): 2019-07-04 14:57:43 BDLDaemon - High CPU Use (2 times) Executable: /Library/Bitdefender/AVP/BDLDaemon 2019-07-04 14:55:36 BDUpdDaemon - High CPU Use Executable: /Library/Bitdefender/AVP/antivirus.bundle/BDUpdDaemon 2019-07-04 14:52:51 AntivirusforMac.app - Hang Executable: /Library/Bitdefender/AVP/AntivirusforMac.app 2019-07-03 21:45:43 Avast.app - High CPU Use Executable: /Applications/Avast.app End of report