EtreCheck version: 5.2 (5029) Report generated: 2019-05-03 08:07:59 Download EtreCheck from https://etrecheck.com Runtime: 4:10 Performance: Below Average Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Description: Takes 3-4 minutes to start up. Programs slow to open up. Storage: on ly 396GB used with 598 GB free. 2.9 GHz processor Intel i5 core. Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. Low performance - EtreCheck report took over 5 minutes to run. This is unusual. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: iMac (21.5-inch, Late 2013) iMac Model: iMac14,3 1 2.9 GHz Intel Core i5 (i5-4570S) CPU: 4-core 8 RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1600  ok BANK 1/DIMM0 - 4 GB DDR3 1600  ok Video Information: NVIDIA GeForce GT 750M - VRAM: 1 GB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 394.15 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared) disk1s4 - VM (APFS) [APFS VM] (Shared - 4.29 GB used) disk2 - WD My Passport 0740 1.00 TB External USB 5 Gbit/s USB disk2s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk2s2 - M*********t (Mac OS Extended (Case-sensitive, Journaled)) 999.83 GB (568.51 GB used) Mounted Volumes: disk1s1 - Macintosh HD 1000.00 GB (600.77 GB free) APFS Mount point: / Encrypted disk1s4 - VM [APFS VM] (Shared - 4.29 GB used) APFS Mount point: /private/var/vm disk2s2 - M*********t 999.83 GB (431.32 GB free) Mac OS Extended (Case-sensitive, Journaled) Mount point: /Volumes/M*********t Network: Interface en0: PPPoE Service Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.4 (18E226) Time since boot: About a day Notifications: Notifications not available without Full Drive Access. Security: System Status Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus apps: MalwareBytes Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK 32-bit Applications: 22 32-bit apps System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 158 Apple tasks [Running] 127 Apple tasks System Launch Daemons: [Not Loaded] 38 Apple tasks [Loaded] 171 Apple tasks [Running] 126 Apple tasks [Other] One Apple task Launch Agents: [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-04-17) Launch Daemons: [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-03-26) [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-03-21) [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2018-11-23) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-04-17) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2014-02-26) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-12-09) [Loaded] com.skype.skypeinstaller.plist (? a81aef1d - installed 2017-05-14) User Launch Agents: [Loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2018-08-28) User Login Items: VerizonUpdateCenter.app (Verizon Information Technologies LLC - installed 2019-05-03) (Application - /Applications/VerizonUpdateCenter.app) Internet Plug-ins: SharePointBrowserPlugin: 14.7.7 (? - installed 2017-12-16) FlashPlayer-10.6: 32.0.0.171 (Adobe Systems, Inc. - installed 2019-04-11) Flash Player: 32.0.0.171 (Adobe Systems, Inc. - installed 2019-04-11) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-04-14) BluetoothAudioPlugIn: 6.0.11 (Apple - installed 2019-04-14) AirPlay: 2.0 (Apple - installed 2019-04-14) AppleAVBAudio: 740.1 (Apple - installed 2019-04-14) BridgeAudioSP: 5.39 (Apple - installed 2019-04-14) iSightAudio: 7.7.3 (Apple - installed 2019-04-14) Safari Extensions: Adblock Plus.safariextz - Eyeo GmbH - https://adblockplus.org/ (installed 2018-09-10) 3rd Party Preference Panes: Flash Player (installed 2019-03-26) Time Machine: Time Machine information not available without Full Drive Access. 3 local snapshots Oldest local snapshot: 2019-05-02 16:57:21 Last local snapshot: 2019-05-03 07:35:29 Performance: System Load: 1.12 (1 min ago) 1.33 (5 min ago) 1.32 (15 min ago) Nominal I/O speed: 2.18 MB/s File system: 39.93 seconds Write speed: 63 MB/s Read speed: 40 MB/s CPU Usage Snapshot: Type Overall System 2 % User 2 % Idle 96 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 10.23 % (?) EtreCheck 4.41 % (App Store) com.apple.WebKit.WebContent (7) 0.41 % (Apple) com.apple.WebKit.Networking (2) 0.35 % (Apple) sharingd 0.02 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 495 MB (App Store) com.apple.WebKit.WebContent (7) 128 MB (Apple) assistant_service 117 MB (Apple) media-indexer 117 MB (Apple) AppleSpell 114 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 599 KB / 148 KB (Apple) com.apple.WebKit.Networking 41 KB / 44 KB (Apple) SubmitDiagInfo 6 KB / 57 KB (Apple) apsd 11 KB / 36 KB (Apple) netbiosd 20 KB / 8 KB (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 665 MB Used RAM: 5.41 GB Cached files: 1.94 GB Available RAM: 2.59 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2019-04-05 Keynote (9.0) 2019-04-11 Adobe Flash Player 2019-04-17 Microsoft AutoUpdate 2019-04-17 Microsoft Outlook for Mac 2019-04-17 Microsoft PowerPoint for Mac 2019-04-17 Microsoft Excel for Mac 2019-04-17 Microsoft OneNote for Mac 2019-04-17 Microsoft Word for Mac 2019-04-19 Gatekeeper Configuration Data (165) 2019-04-25 Full Deck Solitaire (1.79) 2019-05-02 XProtectPlistConfigData (2103) 2019-05-02 MRTConfigData (1.41) 2019-05-02 EtreCheck (5.2) Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report