EtreCheckPro version: 6.3.6 (6D029)
Report generated: 2021-01-03 19:02:35
Download EtreCheckPro from https://etrecheck.com
Runtime: 4:08
Performance: Good

Problem: Apps are crashing

Major Issues:
  Anything that appears on this list needs immediate attention. 
  No Time Machine backup - Time Machine backup not found.

Minor Issues:
  These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. 
  Apps crashing - There have been numerous app crashes.
  Clean up - There are orphan files that could be removed.
  Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system.
  System modifications - There are a large number of system modifications running in the background.
  32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system.
  Kernel extensions present - This computer has kernel extensions that may not work in the future.
  Sharing enabled - This computer has sharing services enabled that could be a security risk.

Hardware Information:
  iMac (Retina 5K, 27-inch, 2017)
  iMac Model: iMac18,3
  3.4 GHz Quad-Core Intel Core i5 (i5-7500) CPU: 4-core
  8 RAM - Upgradeable
    BANK 0/DIMM0 - 4 GB DDR4 SO-DIMM 2400  
    BANK 0/DIMM1 - Empty   
    BANK 1/DIMM0 - 4 GB DDR4 SO-DIMM 2400  
    BANK 1/DIMM1 - Empty   

Video Information:
  Radeon Pro 570 - VRAM: 4 GB
    iMac (built-in) 4096 x 2304
    DELL S2817Q 3840 x 2160

Drives:
  disk0 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) 
  Internal SATA 6 Gigabit Serial ATA
    disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
    disk0s2 [APFS Fusion Drive] 1000.00 GB
      disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes)
        disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 612.25 GB used)
        disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 292 MB used)
        disk2s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used)
        disk2s4 - VM (APFS) [APFS VM] (Shared - 1.08 GB used)
        disk2s5 (APFS) [APFS Container] (Shared - 15.05 GB used)
          disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used)
        disk2s6 - Update (APFS) (Shared - 401 KB used)

  disk1 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) 
  Internal PCI-Express 8.0 GT/s x2 NVM Express
    disk1s1 - EFI [EFI] 315 MB
    disk1s2 [APFS Fusion Drive] 27.69 GB
      disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes)
        disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 612.25 GB used)
        disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 292 MB used)
        disk2s3 - Recovery (APFS) [Recovery] (Shared - 614 MB used)
        disk2s4 - VM (APFS) [APFS VM] (Shared - 1.08 GB used)
        disk2s5 (APFS) [APFS Container] (Shared - 15.05 GB used)
          disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used)
        disk2s6 - Update (APFS) (Shared - 401 KB used)

Mounted Volumes:
  disk2s1 - Macintosh HD - Data [APFS Virtual drive]
    1.03 TB (Shared - 612.25 GB used, 413.16 GB available, 393.87 GB free)
    APFS
    Mount point: /System/Volumes/Data

  disk2s2 - Preboot [APFS Preboot]
    1.03 TB (Shared - 292 MB used, 393.87 GB free)
    APFS
    Mount point: /System/Volumes/Preboot

  disk2s4 - VM [APFS VM]
    1.03 TB (Shared - 1.08 GB used, 393.87 GB free)
    APFS
    Mount point: /System/Volumes/VM

  disk2s5s1 - Macintosh HD [APFS Snapshot]
    1.03 TB (Shared - 15.05 GB used, 413.16 GB available, 393.87 GB free)
    APFS
    Mount point: /
    Read-only: Yes

  disk2s6 - Update
    1.03 TB (Shared - 401 KB used, 393.87 GB free)
    APFS
    Mount point: /System/Volumes/Update

  disk3s1 - T******************0
    1.07 GB (648 MB used, 425 MB free)
    Mac OS Extended
    Disk Image
    Mount point: /Volumes/T******************0
    Owners enabled: No
    Read-only: Yes

Network:
  Interface usbmodem14710: MT65xx Preloader
  Interface en0: Ethernet
  Interface en1: Wi-Fi
    802.11 a/b/g/n/ac
  Interface en4: Bluetooth PAN
  Interface bridge0: Thunderbolt Bridge
  iCloud Quota: 1.60 TB available

  Remote login: Enabled

System Software:
  macOS Big Sur 11.1 (20C69) 
  Time since boot: About 5 hours

Notifications:
  Google Chrome.app
    one notification

  CylanceUI.app
    5 notifications

  Creative Cloud.app
    one notification

Security:
  Gatekeeper: App Store and identified developers
  System Integrity Protection: Enabled

  Antivirus software: Apple and Cylance

  Remote login: Enabled

Unsigned Files:
  Launchd: /Library/LaunchDaemons/com.apple.installer.osmessagetracing.plist
    Executable: /System/Library/PrivateFrameworks/OSInstaller.framework/Resources/OSMessageTracer
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchDaemons/com.xrite.device.xrdd.plist
    Executable: /Library/Application Support/X-Rite/Frameworks/XRiteDevice.framework/Versions/B/Resources/xrdd
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/com.xrite.device.softwareupdate.plist
    Executable: /Library/Application Support/X-Rite/Frameworks/XRiteDevice.framework/Versions/B/Resources/XRD Software Update.app/Contents/MacOS/XRD Software Update
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist
    Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon
    Details: Exact match found in the legitimate list - probably OK

  Launchd: /Library/LaunchAgents/com.dymo.dls.webservice.plist
    Executable: /Library/Frameworks/DYMO/SDK/DYMO.DLS.Printing.Host.app/Contents/MacOS/DYMO.DLS.Printing.Host
    Details: Exact match found in the legitimate list - probably OK

  Plugin: ~/Library/Internet Plug-Ins/RingCentralMeetings.plugin
  Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin

  Apps: 2

32-bit Applications:
  12 32-bit apps

Kernel Extensions:
  /Applications/RingCentral Meetings.app
    [Not Loaded] ZoomAudioDevice.kext (1.1 - SDK 10.8)

  /Library/Extensions
    [Not Loaded] CyProtectDrvOSX.kext (2.1.1570.518 - SDK 10.10)
    [Not Loaded] DymoUsbPrinterClassDriver.kext (1.1 - SDK 10.11)
    [Not Loaded] Dropbox.kext (1.10.3 - SDK 10.14)

System Launch Agents:
  [Not Loaded]  17 Apple tasks
  [Loaded]  178 Apple tasks
  [Running]  136 Apple tasks

System Launch Daemons:
  [Not Loaded]  34 Apple tasks
  [Loaded]  182 Apple tasks
  [Running]  143 Apple tasks
  [Other]  One Apple task

Launch Agents:
  [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062  - installed 2019-09-03)
  [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2020-11-05)
  [Other] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2020-12-07)
  [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-17)
  [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-17)
  [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-06-24)
  [Running] com.cisco.umbrella.menu.plist (OpenDNS - installed 2020-08-24)
  [Running] com.cylancePROTECT.plist (Cylance, Inc. - installed 2020-11-06)
  [Other] com.dymo.dls.webservice.plist (? 77c41eb  - installed 2017-09-12)
  [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-19)
  [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-19)
  [Running] com.labtechsoftware.LTTray.plist (LabTech Software - installed 2020-06-26)
  [Other] com.mcafee.McAfeeSafariHost.plist (? 0  - installed 2018-05-17)
  [Loaded] com.microsoft.OneDriveStandaloneUpdater.plist (Microsoft Corporation - installed 2020-12-07)
  [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-12-15)
  [Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2020-12-17)
  [Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2020-12-17)
  [Running] com.webex.pluginagent.plist (Cisco - installed 2019-06-11)
  [Loaded] com.xrite.device.softwareupdate.plist (? 2f2d6b43  - installed 2015-09-18)
  [Running] connectwisecontrol-bf94a9a36e4c5a8e-onlogin.plist (ConnectWise, Inc - installed 1969-12-31)
  [Not Loaded] connectwisecontrol-bf94a9a36e4c5a8e-prelogin.plist (ConnectWise, Inc - installed 1969-12-31)

Launch Daemons:
  [Loaded] com.BlueStacks.AppPlayer.bstservice_helper.plist (BlueStack Systems, Inc. - installed 2019-02-11)
  [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2020-09-25)
  [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2020-09-25)
  [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2020-12-07)
  [Loaded] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-17)
  [Loaded] com.apple.installer.osmessagetracing.plist (? dbb717cc  - installed 2019-08-20)
  [Running] com.cylance.agent_service.plist (Cylance, Inc. - installed 2020-11-06)
  [Running] com.dymo.pnpd.plist (Sanford, L.P. - installed 2017-09-12)
  [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-10-19)
  [Running] com.labtechsoftware.LTSvc.plist (LabTech Software - installed 2020-06-26)
  [Running] com.microsoft.OneDriveStandaloneUpdaterDaemon.plist (Microsoft Corporation - installed 2020-12-07)
  [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2020-12-16)
  [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-12-15)
  [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-12-09)
  [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-08-12)
  [Loaded] com.mspanywhere.agentHelper.plist (N-able Technologies Inc. - installed 2019-10-14)
  [Running] com.opendns.osx.RoamingClientConfigUpdater.plist (OpenDNS - installed 2020-08-24)
  [Not Loaded] com.oracle.java.Helper-Tool.plist (? 0  - installed )
  [Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2020-12-16)
  [Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2020-12-17)
  [Other] com.xrite.device.xrdd.plist (? 28f4ae75  - installed 2015-09-18)
  [Running] connectwisecontrol-bf94a9a36e4c5a8e.plist (ConnectWise, Inc - installed 1969-12-31)

User Launch Agents:
  [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-17)
  [Other] com.amazon.music.plist (? 0  - installed 2019-07-17)
  [Not Loaded] com.amazon.music.startup.plist (? 0  - installed 2019-07-18)
  [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2020-11-16)
  [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-12-01)
  [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2020-12-01)

User Login Items:
  [Running] Google Chrome (Google, Inc. - installed 2020-12-07)
    Application
    /Applications/Google Chrome.app

  [Running] Microsoft Outlook (Microsoft Corporation - installed 2020-12-14)
    Application
    /Applications/Microsoft Outlook.app

  [Not Loaded] Launcher Disabler (Microsoft Corporation - installed 2020-12-16)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/Launcher Disabler.app

  [Not Loaded] OneDrive Launcher (Microsoft Corporation - installed 2020-12-16)
    Modern Login Item
    /Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app

  [Not Loaded] TeamViewerMeetingLoginItem (TeamViewer GmbH - installed 2020-12-17)
    Modern Login Item
    /Applications/TeamViewer.app/Contents/Library/LoginItems/TeamViewerMeetingLoginItem.app

  [Loaded] TurboTax Deluxe 2020 (Intuit Inc. - installed 2021-01-03)
    Application
    /Applications/TurboTax Deluxe 2020.app

  [Running] Messages (Apple - installed 2020-01-01)
    Application
    /System/Applications/Messages.app

Internet Plug-ins:
  AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-05-20)
  AdobePDFViewer: 19.012.20034 (Adobe Systems, Inc. - installed 2019-05-20)
  DYMO NPAPI Addin: 1.0 (Sanford, L.P. - installed 2018-07-18)
  DYMO Safari Addin:  (Sanford, L.P. - installed 2018-07-18)
  AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2020-12-07)

Backup:
  Time Machine Not Configured!

Performance:
  System Load: 2.05 (1 min ago) 1.71 (5 min ago) 1.42 (15 min ago)
  Nominal I/O speed: 2.46 MB/s
  File system: 22.63 seconds
  Write speed: 395 MB/s
  Read speed: 1415 MB/s

CPU Usage Snapshot:
  Type Overall
  System: 7 %
  User: 11 %
  Idle: 82 %

Top Processes Snapshot by CPU:
  Process (count) CPU (Source - Location)
  mdworker_shared (16) 24.58 % (Apple)
  EtreCheckPro 17.04 % (Etresoft, Inc.)
  WindowServer 14.60 % (Apple)
  mds_stores 5.56 % (Apple)
  mds 5.14 % (Apple)

Top Processes Snapshot by Memory:
  Process (count) RAM usage (Source - Location)
  Google Chrome Helper (Renderer) (24) 1.17 GB (Google, Inc.)
  EtreCheckPro 345 MB (Etresoft, Inc.)
  mdworker_shared (24) 169 MB (Apple)
  Google Chrome 161 MB (Google, Inc.)
  Finder 86 MB (Apple)

Top Processes Snapshot by Network Use:
  Process (count) Input / Output (Source - Location)
  mDNSResponder 871 KB / 397 KB (Apple)
  apsd 145 KB / 179 KB (Apple)
  CalendarAgent 230 KB / 42 KB (Apple)
  exchangesyncd 225 KB / 32 KB (Apple)
  CylanceSvc 52 KB / 147 KB (Cylance, Inc.)

Top Processes Snapshot by Energy Use:
  Process (count) Energy (0-100) (Source - Location)
  WindowServer 4 (Apple)
  bird 3 (Apple)
  CalendarAgent 3 (Apple)
  Finder 2 (Apple)
  CylanceUI 2 (Cylance, Inc.)

Virtual Memory Information:
  Physical RAM: 8 GB

  Free RAM: 62 MB
  Used RAM: 6.26 GB
  Cached files: 1.68 GB

  Available RAM: 1.74 GB
  Swap Used: 30 MB

Software Installs (past 30 days):
  Install Date Name (Version)
  2020-12-11 CylancePROTECT (2.1.1574.539)
  2020-12-13 Adobe Acrobat DC (17.011.30188) (17.011.30188)
  2020-12-14 Microsoft OneNote (16.44.20121301)
  2020-12-14 Microsoft Outlook (16.44.20121301)
  2020-12-14 Microsoft PowerPoint (16.44.20121301)
  2020-12-15 iMovie (10.2.2)
  2020-12-15 Microsoft AutoUpdate (4.30.20121301)
  2020-12-15 Microsoft Word (16.44.20121301)
  2020-12-15 Microsoft Excel (16.44.20121301)
  2020-12-16 Microsoft OneDrive (20.219.1029)
  2020-12-16 macOS Big Sur (11.1)
  2020-12-17 macOS 11.1 (11.1)
  2020-12-17 MRTConfigData (1.72)
  2020-12-17 Zoom (5.4.59301.1211)
  2020-12-17 TeamViewer (15.13.7)
  2020-12-17 GarageBand (10.4.2)
  2020-12-18 XProtectPlistConfigData (2137)

Clean up:
  /Library/LaunchAgents/com.mcafee.McAfeeSafariHost.plist
    /Library/Application Support/McAfee/MSS/Applications/McAfeeSafariHost.app/Contents/MacOS/McAfeeSafariHost
    Executable not found
  ~/Library/LaunchAgents/com.amazon.music.plist
    /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper
    Executable not found

Diagnostics Information (past 7-30 days):
  2021-01-03 18:14:05 Finder.app High CPU Use
    Executable: /System/Library/CoreServices/Finder.app

  2021-01-03 13:32:30 ltechagent Crash
    Executable: /usr/local/ltechagent/ltechagent

  2021-01-03 13:31:57 Creative Cloud.app Crash
    Executable: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app

  2021-01-01 16:27:20 suggestd High CPU Use (2 times)
    Executable: /System/Library/PrivateFrameworks/CoreSuggestions.framework/Versions/A/Support/suggestd

  2021-01-01 14:28:57 maild Crash (39 times)
    Executable: /System/Library/PrivateFrameworks/EmailDaemon.framework/Versions/A/maild
    Details:
      dyld3 mode
      abort() called
      rdar:/problem/28724618 Couldn't create connection object
      XPC_ERROR_CONNECTION_INVALID from launchservices
      _RegisterApplication(), unable to get application ASN from launchservi
      cesd, and this application requires an ASN, so aborting.  error=#-1.


End of report