EtreCheckPro version: 6.5.5 (6F024) Report generated: 2021-12-21 21:15:30 Download EtreCheckPro from https://etrecheck.com Runtime: 39:33 Performance: Poor Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Hard drive too slow - The hard drive in this computer is too slow. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. Upgradeable hard drive - This computerâ s hard drive could be replaced with an SSD. This would dramatically improve your computerâ s performance. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. x86-only Apps - This computer has x86-only apps might not work on future versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: MacBook Pro (13-inch, Mid 2012) MacBook Pro Model: MacBookPro9,2 2.5 GHz Dual-Core Intel Core i5 (i5-3210M) CPU: 2-core 4 GB RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 BANK 1/DIMM0 - 2 GB DDR3 1600 Battery: Health = Normal - Cycle count = 386 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1280 x 800 Drives: disk0 - APPLE HDD ST500LM012 500.11 GB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 499.90 GB disk1 [APFS Virtual drive] 499.90 GB (Shared by 5 volumes) disk1s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 198.02 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 26 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 526 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk1s5 - Macintosh HD (APFS) (Shared - 11.24 GB used) Mounted Volumes: disk1s1 - Macintosh HD - Data [APFS Virtual drive] 499.90 GB (Shared - 198.02 GB used, 340.78 GB available, 287.78 GB free) APFS Mount point: /System/Volumes/Data Encrypted disk1s4 - VM [APFS VM] 499.90 GB (Shared - 2.15 GB used, 287.78 GB free) APFS Mount point: /private/var/vm disk1s5 - Macintosh HD 499.90 GB (Shared - 11.24 GB used, 340.78 GB available, 287.78 GB free) APFS Mount point: / Encrypted Read-only: Yes Network: Interface en0: Ethernet Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge Screen sharing: Enabled System Software: macOS Catalina 10.15.7 (19H1615) Time since boot: Less than an hour Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Antivirus software: Apple Screen sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareagent.bundle/Contents/MacOS/com.skype.skype.shareagent Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/Silverlight.plugin Plugin: /Library/Internet Plug-Ins/CANONiMAGEGATEWAYDL.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: ~/Library/Internet Plug-Ins/WebEx64.plugin Apps: 2 Old Applications: 6 x86-only apps Kernel Extensions: /Library/Extensions [Not Loaded] EPSONUSBPrintClass.kext - com.epson.print.kext.USBPrintClass (2.2.7) [Not Loaded] hp_fax_io.kext - com.hp.kext.hp-fax-io (5.25.1 - SDK 10.11) [Not Loaded] hp_io_enabler_compound.kext - com.hp.kext.io.enabler.compound (3.4.0) [Not Loaded] hp_Inkjet8_io_enabler.kext - com.hp.print.hpio.inkjet8.kext (4.2.5 - SDK 10.8) [Not Loaded] JMicronATA.kext - com.jmicron.JMicronATA (1.1.6) [Not Loaded] BJUSBLoad.kext - jp.co.canon.bj.print.BJUSBLoad (10.75.21 - SDK 10.8) [Not Loaded] CIJUSBLoad.kext - jp.co.canon.ij.print.CIJUSBLoad (16.0.10 - SDK 10.9) System Launch Daemons: [Not Loaded] 34 Apple tasks [Loaded] 183 Apple tasks [Running] 119 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 172 Apple tasks [Running] 125 Apple tasks Launch Daemons: [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2021-11-13) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2021-11-13) [Running] com.adobe.agsservice.plist (Adobe Inc. - installed 2021-12-19) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2021-11-13) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2021-11-13) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2021-11-13) Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2021-11-13) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2021-11-13) [Running] com.adobe.GC.AGM.plist (Adobe Inc. - installed 2021-12-19) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-12-19) [Other] com.canon.MFManager.plist (? 8a8296d7 - installed 2021-11-13) [Other] com.epson.eventmanager.agent.plist (? cd93600d - installed 2021-11-13) [Other] com.epson.pma.launcher.plist (? 91fc0bdc - installed 2021-11-13) [Other] com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2021-11-13) User Launch Agents: [Other] com.adobe.ARM.***.plist (? 0 - installed 2014-01-14) [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Inc. - installed 2021-12-19) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2021-08-28) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2021-08-28) [Running] com.hp.devicemonitor.plist (HP Inc. - installed 2021-12-21) [Loaded] com.skype.skype.shareagent.plist (? 0 - installed 2019-06-17) [Running] com.spotify.webhelper.plist (Spotify - installed 2018-04-20) User Login Items: [Running] HP Device Monitor (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-25) Modern Login Item /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app Internet Plug-ins: Silverlight: 5.1.50428.0 (? - installed 2021-11-13) AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2021-11-13) AdobePDFViewer: 21.005.20058 (Adobe Systems, Inc. - installed 2021-11-13) CANONiMAGEGATEWAYDL: 3.2.0.1 (? - installed 2021-11-13) SharePointBrowserPlugin: 14.7.2 (? - installed 2021-11-13) Backup: Time Machine Not Configured! Performance: System Load: 1.61 (1 min ago) 1.33 (5 min ago) 1.24 (15 min ago) Nominal I/O speed: 1.07 MB/s File system: 62.62 seconds Write speed: 33 MB/s Read speed: 36 MB/s CPU Usage Snapshot: Type Overall System: 10 % User: 26 % Idle: 64 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Messages 39.70 % (Apple) system_profiler (2) 39.16 % (Apple) WindowServer 23.28 % (Apple) trustd (4) 14.78 % (Apple) EtreCheckPro 8.22 % (Etresoft, Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) system_profiler (2) 627 MB (Apple) Messages 249 MB (Apple) com.apple.WebKit.WebContent (3) 203 MB (Apple) EtreCheckPro 112 MB (Etresoft, Inc.) kernel_task 73 MB (Apple) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 1 MB / 168 KB (Apple) launchd 5 KB / 3 KB (Apple) SystemUIServer 0 B / 64 B (Apple) softwareupdated 0 B / 0 B (Apple) com.apple.cmio.registerassistantservice 0 B / 0 B (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) system_profiler (2) 11 (Apple) Messages 11 (Apple) WindowServer 6 (Apple) trustd (4) 4 (Apple) hidd 1 (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 137 MB Used RAM: 2.77 GB Cached files: 1.09 GB Available RAM: 1.23 GB Swap Used: 0 B Software Installs (past 60 days): Install Date Name (Version) 2021-11-12 ARMDC Agent Installer (1.0.0) 2021-11-12 Keynote (11.1) 2021-11-13 macOS Catalina Security Update 2021-007 (10.15.7) 2021-11-13 Kindle (1.33.0) 2021-12-19 XProtectPlistConfigData (2153) 2021-12-20 macOS Catalina Security Update 2021-008 (10.15.7) 2021-12-20 MRTConfigData (1.85) Clean up: /Library/LaunchAgents/com.canon.MFManager.plist /Applications/Canon Utilities/ImageBrowser EX/ExtApp/MFManager.app/Contents/MacOS/MFManager Executable not found /Library/LaunchAgents/com.epson.eventmanager.agent.plist /Applications/Epson Software/Event Manager.app/Contents/Resources/Assistants/Event Manager/EEventManager.app/Contents/MacOS/EEventManager Executable not found ~/Library/LaunchAgents/com.adobe.ARM.***.plist /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper Executable not found /Library/LaunchAgents/com.epson.pma.launcher.plist /Applications/Epson Software/Epson Ink Replenishment Agent.app/Contents/MacOS/pma.app/Contents/MacOS/pma Executable not found Diagnostics Information (past 7-30 days): 2021-12-21 16:42:24 Kernel Panic (2 times) 2021-12-21 15:02:35 Safari.app Crash Executable: /Applications/Safari.app Details: Crashing on exception: can't adjust geometry of accessory window without main window 2021-12-21 15:02:35 com.apple.WebKit.WebContent Crash Executable: /Library/Apple/*/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent Details: Bundle controller class: BrowserBundleController 2021-12-21 14:45:32 UNKNOWN PATH Hang Executable: UNKNOWN PATH End of report