My 2017 MacBook Pro (Big Sur 11.7.2) keeps crashing; it seems to happen most when Iâ  m working with video files - either editing or viewing them; especially quicktime (mov) files. This has been going on for almost two months. I was originally on Catalina and thought perhaps that the software I use (mostly Adobe 2022) needed a newer OS, so I took the machine to a servicer who cleaned, wiped and upgraded it to Big Sur. Not only did this not solve the problem, it now seems to be happening more frequently than before. Iâ  ve run Malware Protection scans and nothing shows up.

Please let me know if thereâ  s anything else I can do to try problem solve this.

Hereâ  s a crash report from today:

panic(cpu 4 caller 0xffffff8011dc1596): Kernel trap at 0xffffff7fac7f96c6, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000025e14000, CR4: 0x00000000003626e0
RAX: 0x0000000000000000, RBX: 0x000000b400000000, RCX: 0x0000000000000000, RDX: 0x0000000000000001
RSP: 0xffffff8012c27a40, RBP: 0xffffffb0da573ad0, RSI: 0x0000000000000001, RDI: 0xffffff936fc7f9f0
R8:  0x000000000000ffff, R9:  0x00000000ffffffff, R10: 0x0000000000000001, R11: 0xffffff86bb38d564
R12: 0xffffff93713513b0, R13: 0xffffff93713517f4, R14: 0x0000000000000000, R15: 0x00000000005b0043
RFL: 0x0000000000010246, RIP: 0xffffff7fac7f96c6, CS:  0x0000000000000008, SS:  0x0000000000000010
Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x4, PL: 0, VF: 1

Backtrace (CPU 4), Frame : Return Address
0xffffff8012c27460 : 0xffffff8011c8821d 
0xffffff8012c274b0 : 0xffffff8011dd0bd3 
0xffffff8012c274f0 : 0xffffff8011dc11ca 
0xffffff8012c27540 : 0xffffff8011c2ca2f 
0xffffff8012c27560 : 0xffffff8011c87a3d 
0xffffff8012c27680 : 0xffffff8011c87d33 
0xffffff8012c276f0 : 0xffffff801249bc8a 
0xffffff8012c27760 : 0xffffff8011dc1596 
0xffffff8012c278e0 : 0xffffff8011dc127d 
0xffffff8012c27930 : 0xffffff8011c2ca2f 
0xffffff8012c27950 : 0xffffff7fac7f96c6 
0xffffffb0da573ad0 : 0xffffff7fac7f83a3 
0xffffffb0da573b10 : 0xffffff8014af5e7e 
0xffffffb0da573ce0 : 0xffffff80134a89ae 
0xffffffb0da573ef0 : 0xffffff80134a86d7 
0xffffffb0da573f30 : 0xffffff80123ebe2e 
0xffffffb0da573f70 : 0xffffff80123eb416 
0xffffffb0da573fa0 : 0xffffff8011c2c13e 
      Kernel Extensions in backtrace:
         com.apple.driver.usb.AppleUSBCommon(1.0)[B52FCC8A-A083-367C-9DA9-C0567C86E7A5]@0xffffff80134a6000->0xffffff80134a9fff
         com.apple.iokit.IOUSBHostFamily(1.2)[E9E2979C-5F4F-31F7-80AA-B28B877E9959]@0xffffff8014a8b000->0xffffff8014b19fff
            dependency: com.apple.driver.AppleBusPowerController(1.0)[FF9AB6F4-82B2-3513-ACE4-FAC9B9EE8B16]@0xffffff801302e000->0xffffff8013031fff
            dependency: com.apple.driver.AppleSMC(3.1.9)[1A829FC3-B488-3155-B64E-3D17A79C928F]@0xffffff8013356000->0xffffff801336efff
            dependency: com.apple.driver.usb.AppleUSBCommon(1.0)[B52FCC8A-A083-367C-9DA9-C0567C86E7A5]@0xffffff80134a6000->0xffffff80134a9fff
            dependency: com.apple.driver.AppleUSBHostMergeProperties(1.2)[958E65B5-F35B-358D-ABA5-B8809A6F1B05]@0xffffff8014b86000->0xffffff8014b86fff
            dependency: com.apple.iokit.IOACPIFamily(1.4)[02870861-1FF3-39CF-85E0-04DC6D1AAE5D]@0xffffff8014245000->0xffffff8014246fff
         com.apple.driver.AppleUSBAudio(405.39)[9F2F935A-F4DB-3733-BCBA-E8259FA7C104]@0xffffff7fac7b5000->0xffffff7fac801fff
            dependency: com.apple.driver.AppleUSBHostMergeProperties(1.2)[958E65B5-F35B-358D-ABA5-B8809A6F1B05]@0xffffff8014b86000->0xffffff8014b86fff
            dependency: com.apple.driver.usb.AppleUSBHostCompositeDevice(1.2)[E281E049-5963-3866-B4A0-965B5AD8821F]@0xffffff8014b81000->0xffffff8014b83fff
            dependency: com.apple.iokit.IOAudioFamily(300.6.1)[2662067C-9096-353F-AA7B-3AB4E05BEA60]@0xffffff7faca40000->0xffffff7faca5dfff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[3E5DA5CC-56D6-3481-9EA8-4DAAA0551243]@0xffffff801476d000->0xffffff8014795fff
            dependency: com.apple.iokit.IOUSBHostFamily(1.2)[E9E2979C-5F4F-31F7-80AA-B28B877E9959]@0xffffff8014a8b000->0xffffff8014b19fff

Process name corresponding to current thread: kernel_task

Mac OS version:
20G1020

Kernel version:
Darwin Kernel Version 20.6.0: Sun Nov  6 23:17:00 PST 2022; root:xnu-7195.141.46~1/RELEASE_X86_64
Kernel UUID: 68CA2B75-6148-38BC-BC33-38E18B20A8B1
KernelCache slide: 0x0000000011a00000
KernelCache base:  0xffffff8011c00000
Kernel slide:      0x0000000011a10000
Kernel text base:  0xffffff8011c10000
__HIB  text base: 0xffffff8011b00000
System model name: MacBookPro14,3 (Mac-551B86E5744E2388)
System shutdown begun: NO
Panic diags file available: YES (0x0)
Hibernation exit count: 0

System uptime in nanoseconds: 7263894215105
Last Sleep:           absolute           base_tsc          base_nano
  Uptime  : 0x0000069b41d59d47
  Sleep   : 0x0000016d51fb2b47 0x0000000088afa5f2 0x00000161d14087ca
  Wake    : 0x0000016d5b4164f6 0x0000000088a50936 0x0000016d592547da
last started kext at 1658318355743: @filesystems.exfat	1.4 (addr 0xffffff7fad4a3000, size 53248)
last stopped kext at 1947003889578: >usb.serial	6.0.0 (addr 0xffffff7fac81b000, size 20480)
loaded kexts:
@filesystems.exfat	1.4
|SCSITaskUserClient	436.140.1
>usb.!UHostBillboardDevice	1.0
@filesystems.smbfs	3.6.2
>AudioAUUC	1.70
>AGPM	122.1
>!APlatformEnabler	2.7.0d0
>X86PlatformShim	1.0.0
@fileutil	20.036.15
>!AHIDALSService	1
@kext.AMDFramebuffer	4.0.6
@filesystems.autofs	3.0
@kext.AMDRadeonX4000	4.0.6
@kext.AMDRadeonServiceManager	4.0.6
>!AUpstreamUserClient	3.6.8
>!AHDA	283.15
>!AGraphicsDevicePolicy	6.3.6
@AGDCPluginDisplayMetrics	6.3.6
>pmtelemetry	1
>!A!IKBLGraphics	16.0.5
|IOUserEthernet	1.0.1
>AGDCBacklightControl	6.3.6
>usb.!UUserHCI	1
>!A!IPCHPMC	2.0.1
>eficheck	1
|IO!BSerialManager	8.0.5d7
@Dont_Steal_Mac_OS_X	7.0.0
@kext.AMD9500!C	4.0.6
>!AEmbeddedOSSupportHost	1
>!AMCCSControl	1.14
>!AHV	1
>!AThunderboltIP	4.0.3
>!A!IKBLGraphicsFramebuffer	16.0.5
>!AMuxControl	6.3.6
>!ADiskImages2	1
>SMCMotionSensor	3.0.4d1
>!AGFXHDA	100.1.433
>!A!ISlowAdaptiveClocking	4.0.0
>!AFileSystemDriver	3.0.1
@filesystems.tmpfs	1
@filesystems.hfs.kext	556.100.12
@BootCache	40
@!AFSCompression.!AFSCompressionTypeZlib	1.0.0
@!AFSCompression.!AFSCompressionTypeDataless	1.0.0d1
>!ATopCaseHIDEventDriver	4050.1
>AirPort.BrcmNIC	1400.1.1
@filesystems.apfs	1677.141.3
@private.KextAudit	1.0
>!ASmartBatteryManager	161.0.0
>!AACPIButtons	6.1
>!ARTC	2.0
>!ASMBIOS	2.1
>!AACPIEC	6.1
>!AAPIC	1.7
@!ASystemPolicy	2.0.0
@nke.applicationfirewall	311
|IOKitRegistryCompatibility	1
|EndpointSecurity	1
>!UAudio	405.39
@kext.triggers	1.0
@kext.AMDRadeonX4100HWLibs	1.0
@kext.AMDRadeonX4000HWServices	4.0.6
>DspFuncLib	283.15
@kext.OSvKernDSPLib	529
|IO!BHost!CUARTTransport	8.0.5d7
|IO!BHost!CTransport	8.0.5d7
>!ABacklightExpert	1.1.0
>usb.IOUSBHostHIDDevice	1.2
|IOAVB!F	940.4
@plugin.IOgPTPPlugin	985.2
|IOEthernetAVB!C	1.1.0
@kext.AMDSupport	4.0.6
>X86PlatformPlugin	1.0.0
>IOPlatformPlugin!F	6.0.0d8
>!ASMBus!C	1.0.18d1
>!AThunderboltDPOutAdapter	8.1.4
>!AHDA!C	283.15
|IOHDA!F	283.15
|IOAccelerator!F2	442.9
>!AGraphicsControl	6.3.6
|IONDRVSupport	585.2
|IOAudio!F	300.6.1
@vecLib.kext	1.2.0
>!A!ILpssUARTv1	3.0.60
>!A!ILpssUARTCommon	3.0.60
>!AOnboardSerial	1.0
|IOSerial!F	11
@!AGPUWrangler	6.3.6
@!AGraphicsDeviceControl	6.3.6
|IOGraphics!F	585.2
|IOSlowAdaptiveClocking!F	1.0.0
>usb.cdc.ecm	5.0.0
>usb.cdc.ncm	5.0.0
>usb.!UiBridge	1.0
>usb.cdc	5.0.0
>usb.networking	5.0.0
>usb.!UHostCompositeDevice	1.2
>!AThunderboltDPInAdapter	8.1.4
>!AThunderboltDPAdapter!F	8.1.4
>!AThunderboltPCIDownAdapter	4.1.1
>!ABSDKextStarter	3
|IOSurface	290.8.1
@filesystems.hfs.encodings.kext	1
>!AActuatorDriver	4440.3.1
>!AHIDKeyboard	224
>!AMultitouchDriver	4440.3.1
>!AInputDeviceSupport	4400.35
>!AHS!BDriver	4050.1
>IO!BHIDDriver	8.0.5d7
>!AHSSPIHIDDriver	61
>!AHSSPISupport	61
|IO80211!F	1200.12.2b1
|IOSkywalk!F	1
>mDNSOffloadUserClient	1.0.1b8
>corecapture	1.0.4
>!A!ILpssSpi!C	3.0.60
>!AXsanScheme	3
|IONVMe!F	2.1.0
>!AThunderboltNHI	7.2.8
>!AHPM	3.4.4
|IOThunderbolt!F	9.3.2
>!A!ILpssI2C!C	3.0.60
>!A!ILpssDmac	3.0.60
>!A!ILpssI2C	3.0.60
>!A!ILpssGspi	3.0.60
>usb.!UXHCIPCI	1.2
>usb.!UXHCI	1.2
>usb.!UHostPacketFilter	1.0
|IOUSB!F	900.4.2
>!AEFINVRAM	2.1
>!AEFIRuntime	2.1
|IOSMBus!F	1.1
|IOHID!F	2.0.0
$!AImage4	3.0.0
|IOTimeSync!F	985.2
|IONetworking!F	3.4
>DiskImages	493.0.0
|IO!B!F	8.0.5d7
|IOReport!F	47
|IO!BPacketLogger	8.0.5d7
$quarantine	4
$sandbox	300.0
@kext.!AMatch	1.0.0d1
|CoreAnalytics!F	1
>!ASSE	1.0
>!AKeyStore	2
>!UTDM	511.141.1
|IOUSBMass!SDriver	184.140.2
|IOSCSIBlockCommandsDevice	436.140.1
|IO!S!F	2.1
|IOSCSIArchitectureModel!F	436.140.1
>!AMobileFileIntegrity	1.0.5
@kext.CoreTrust	1
>!AFDEKeyStore	28.30
>!AEffaceable!S	1.0
>!ACredentialManager	1.0
>KernelRelayHost	1
|IOUSBHost!F	1.2
>!UHostMergeProperties	1.2
>usb.!UCommon	1.0
>!ABusPower!C	1.0
>!ASEPManager	1.0.1
>IOSlaveProcessor	1
>!AACPIPlatform	6.1
>!ASMC	3.1.9
|IOPCI!F	2.9
|IOACPI!F	1.4
>watchdog	1
@kec.pthread	1
@kec.corecrypto	11.1
@kec.Libm	1