EtreCheck version: 5.6.5 (5229) Report generated: 2021-01-27 12:48:27 Download EtreCheck from https://etrecheck.com Runtime: 2:31 Performance: Excellent Sandbox: Enabled Full drive access: Enabled Problem: Computer is restarting Major Issues: None Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. No Time Machine backup - Time Machine backup not found. Heavy RAM usage - Apps are using a large amount of RAM. Apps crashing - There have been numerous app crashes. Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, 2017) iMac Model: iMac18,3 4.2 GHz Quad-Core Intel Core i7 (i7-7700K) CPU: 4-core 16 GB RAM - Upgradeable BANK 0/DIMM0 - 8 GB DDR4 SO-DIMM 2400 BANK 0/DIMM1 - Empty BANK 1/DIMM0 - 8 GB DDR4 SO-DIMM 2400 BANK 1/DIMM1 - Empty Video Information: Radeon Pro 575 - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - APPLE SSD SM0032L 28.00 GB (Solid State - TRIM: Yes) Internal PCI-Express 8.0 GT/s x2 NVM Express disk0s1 - EFI [EFI] 315 MB disk0s2 [APFS Fusion Drive] 27.55 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 565.97 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 293 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 (APFS) [APFS Container] (Shared) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s6 - Update (APFS) (Shared - 467 KB used) disk1 - APPLE HDD ST1000DM003 1.00 TB (Mechanical - 7200 RPM) Internal SATA 6 Gigabit Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Fusion Drive] 1000.00 GB disk2 [APFS Virtual drive] 1.03 TB (Shared by 6 volumes) disk2s1 - Macintosh HD - Data (APFS) [APFS Virtual drive] (Shared - 565.97 GB used) disk2s2 - Preboot (APFS) [APFS Preboot] (Shared - 293 MB used) disk2s3 - Recovery (APFS) [Recovery] (Shared) disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used) disk2s5 (APFS) [APFS Container] (Shared) disk2s5s1 - Macintosh HD (APFS) [APFS Snapshot] (Shared - 15.05 GB used) disk2s6 - Update (APFS) (Shared - 467 KB used) disk3 - TOSHIBA External USB 3.0 2.00 TB External USB 5 Gbit/s USB disk3s1 - M*****2 (Journaled HFS+) 2.00 TB (1.44 TB used) disk4 - WD My Passport 260F 4.00 TB External USB 5 Gbit/s USB disk4s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk4s2 - M**************r (Journaled HFS+) 4.00 TB (2.79 TB used) disk5 - WD My Passport 0810 1.00 TB External USB 5 Gbit/s USB disk5s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk5s2 - M*******3 (Journaled HFS+) 999.83 GB (998.42 GB used) Mounted Volumes: disk2s1 - Macintosh HD - Data [APFS Virtual drive] 1.03 TB (Shared - 565.97 GB used, 442.72 GB available, 438.96 GB free) APFS Mount point: /System/Volumes/Data disk2s2 - Preboot [APFS Preboot] 1.03 TB (Shared - 293 MB used, 438.96 GB free) APFS Mount point: /System/Volumes/Preboot disk2s4 - VM [APFS VM] 1.03 TB (Shared - 2.15 GB used, 438.96 GB free) APFS Mount point: /System/Volumes/VM disk2s5s1 - Macintosh HD [APFS Snapshot] 1.03 TB (Shared - 15.05 GB used, 442.72 GB available, 438.96 GB free) APFS Mount point: / Read-only: Yes disk2s6 - Update 1.03 TB (Shared - 467 KB used, 438.96 GB free) APFS Mount point: /System/Volumes/Update disk3s1 - M*****2 2.00 TB (1.44 TB used, 558.54 GB available, 558.22 GB free) Journaled HFS+ Mount point: /Volumes/M*****2 Owners enabled: No disk4s2 - M**************r 4.00 TB (2.79 TB used, 1.21 TB free) Journaled HFS+ Mount point: /Volumes/M**************r Owners enabled: No disk5s2 - M*******3 999.83 GB (998.42 GB used, 1.71 GB available, 1.41 GB free) Journaled HFS+ Mount point: /Volumes/M*******3 Owners enabled: No Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Big Sur 11.1 (20C69) Time since boot: Less than an hour Notifications: Creative Cloud.app one notification WD Discovery.app 6 notifications Aurora HDR 2019.app 2 notifications (2 scheduled) com.paragon-software.ntfs.notification-agent.app 7 notifications Security: Gatekeeper: Enabled System Integrity Protection: Enabled Antivirus software: Apple Unsigned Files: Apps: 2 32-bit Applications: 11 32-bit apps Kernel Extensions: /Library/Application Support/CleverFiles/BackService.app SecureDisk.kext (Justin Johnson, 1.0 - SDK 10.14) SecureDisk_11.kext (Justin Johnson, 1.0 - SDK 10.14) /Library/Extensions ufsd_NTFS.kext (Paragon Software GmbH, 15.4.19 - SDK 10.10) System Launch Agents: [Not Loaded] 17 Apple tasks [Loaded] 185 Apple tasks [Running] 129 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 186 Apple tasks [Running] 137 Apple tasks [Other] One Apple task Launch Agents: [Running] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2021-01-25) [Running] com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2020-07-08) [Not Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-08) [Loaded] com.adobe.ccxprocess.plist (Apple - installed 2020-06-24) [Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-19) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-19) [Running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2018-10-02) [Running] com.wdc.WD-Discovery.plist (Western Digital Corporation Branded Products Group - installed 2020-03-25) [Running] com.wdc.WDTrashObserver.plist (Western Digital Corporation Branded Products Group - installed 2020-03-25) Launch Daemons: [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2021-01-25) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2020-07-08) [Loaded] com.bombich.ccchelper.plist (Bombich Software, Inc. - installed 2021-01-10) [Running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2020-10-16) [Running] com.code42.service.plist (Code 42 Software - installed 2020-10-20) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-10-19) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2020-08-25) [Loaded] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2019-01-04) [Loaded] com.paragon-software.ntfs.loader.plist (Apple - installed 2020-01-01) [Running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2018-10-02) User Launch Agents: [Loaded] com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2020-07-08) [Running] com.code42.menubar.plist (Code 42 Software - installed 2021-01-27) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2020-05-15) User Login Items: [Not Loaded] CCC User Agent (Bombich Software, Inc. - installed 2021-01-10) Modern Login Item /Applications/Carbon Copy Cloner.app/Contents/Library/LoginItems/CCC User Agent.app [Loaded] FSMenuAppLoginItemHelper (Paragon Software GmbH - installed 2019-01-04) Modern Login Item /Applications/NTFS for Mac.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app [Not Loaded] StartUpHelper (Spotify - installed 2020-02-24) Modern Login Item /Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app [Not Loaded] HelperApp (App Store - installed 2019-09-24) Modern Login Item /Applications/WeTransfer.app/Contents/Library/LoginItems/HelperApp.app [Not Loaded] WhatsApp Login Helper (App Store - installed 2021-01-06) Modern Login Item /Applications/WhatsApp.app/Contents/Library/LoginItems/WhatsApp Login Helper.app Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2021-01-25) Safari Extensions: Honey (App Store - installed 2020-11-21) Save to Pocket (App Store - installed 2019-11-13) 3rd Party Preference Panes: NTFS (Paragon Software GmbH - installed 2018-10-02) Backup: Time Machine Not Configured! 3rd party backup: Carbon Copy Cloner Performance: System Load: 1.12 (1 min ago) 1.57 (5 min ago) 1.11 (15 min ago) Nominal I/O speed: 8.35 MB/s File system: 24.65 seconds Write speed: 821 MB/s Read speed: 1432 MB/s CPU Usage Snapshot: Type Overall System: 1 % User: 4 % Idle: 95 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Adobe Lightroom Classic 18.23 % (Adobe Systems, Inc.) Other processes 16.68 % (?) EtreCheck 3.60 % (App Store) Code42Desktop 0.65 % (Code 42 Software) Core Sync 0.15 % (Adobe Inc.) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Adobe Lightroom Classic 3.78 GB (Adobe Systems, Inc.) EtreCheck 617 MB (App Store) Safari 199 MB (Apple) Mail 193 MB (Apple) WD Discovery 94 MB (Western Digital Corporation Branded Products Group) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Mail 2 MB / 30 KB (Apple) Other processes 160 KB / 122 KB (?) com.apple.WebKit.Networking.xpc 124 KB / 17 KB (Apple) routined 0 B / 0 B (Apple) homed 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 16 GB Free RAM: 40 MB Used RAM: 10.85 GB Cached files: 5.11 GB Available RAM: 5.15 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2021-01-06 Duplicate File Finder (6.12) 2021-01-06 WhatsApp (2.2049.10) 2021-01-14 EtreCheck (5.6.5) 2021-01-25 XProtectPlistConfigData (2138) 2021-01-26 Zoom (5.4.59931.0110) Diagnostics Information (past 7-30 days): 2021-01-26 18:02:23 zoom.us.app - Crash (4 times) Executable: /Applications/zoom.us.app Details: *** Terminating app due to uncaught exception 'NSInvalidArgumentExcept ion', reason: '*** nil colorspace argument in initWithColorSpace:compo nents:count:' terminating with uncaught exception of type NSException abort() called 2021-01-26 11:21:21 IMDPersistenceAgent - Crash Executable: /System/Library/PrivateFrameworks/IMDPersistence.framework/XPCServices/IMDPersistenceAgent.xpc/Contents/MacOS/IMDPersistenceAgent Details: dyld3 mode abort() called 2021-01-25 20:31:39 Code42.app - High CPU Use (6 times) Executable: /Applications/Code42.app 2021-01-25 17:36:18 com.apple.WebKit.WebContent - High CPU Use (2 times) Executable: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent 2021-01-25 11:39:09 WindowServer - High CPU Use Executable: /System/Library/PrivateFrameworks/SkyLight.framework/Versions/A/Resources/WindowServer 2021-01-20 16:13:11 Podcasts.app - Crash Executable: /System/Applications/Podcasts.app Details: dyld3 mode *** Terminating app due to uncaught exception 'NSError: NSCocoaErrorDo main (1560)', reason: 'Multiple validation errors occurred. | (null)' terminating with uncaught exception of type NSException abort() called End of report