EtreCheckPro version: 6.3.4 (6D021) Report generated: 2020-11-11 09:58:34 Download EtreCheckPro from https://etrecheck.com Runtime: 13:06 Performance: Poor Problem: Computer is too slow Description: beach balling, crashing apps, very slow response and start up Running Mojave Major Issues: Anything that appears on this list needs immediate attention. Automatic updates disabled - Automatic updates are disabled. This computer is at risk of malware infection. Security updates disabled - Security updates are disabled. This computer is at risk of malware infection. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. More than one antivirus app - This computer has multiple antivirus apps installed. No Time Machine backup - Time Machine backup not found. Unsigned files - There are unsigned software files installed. Apple has said that unsigned software will not run by default in a future version of the operating system. System modifications - There are a large number of system modifications running in the background. 32-bit Apps - This computer has 32-bits apps will not work on current versions of the operating system. Kernel extensions present - This computer has kernel extensions that may not work in the future. Sharing enabled - This computer has sharing services enabled that could be a security risk. Hardware Information: iMac (21.5-inch, Late 2013) iMac Model: iMac14,3 2.9 GHz Intel Core i5 (i5-4570S) CPU: 4-core 8 GB RAM - Upgradeable by an Apple Authorized Service Provider BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600 Video Information: NVIDIA GeForce GT 750M - VRAM: 1 GB iMac 1920 x 1080 Drives: disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB disk1 [APFS Virtual drive] 1000.00 GB (Shared by 4 volumes) disk1s1 - Macintosh HD (APFS) (Shared - 757.43 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 45 MB used) disk1s3 - Recovery (APFS) [Recovery] (Shared - 510 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 20 KB used) Mounted Volumes: disk1s1 - Macintosh HD 1000.00 GB (Shared - 757.43 GB used, 264.12 GB available, 240.42 GB free) APFS Mount point: / disk1s4 - VM [APFS VM] 1000.00 GB (Shared - 20 KB used, 240.42 GB free) APFS Mount point: /private/var/vm Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface en5: iPhone Interface en4: Bluetooth PAN Interface bridge0: Thunderbolt Bridge File sharing: Enabled Printer sharing: Enabled System Software: macOS Mojave 10.14.6 (18G103) Time since boot: Less than an hour Configuration Files: /etc/hosts - Count: 18 Security: Gatekeeper: App Store and identified developers System Integrity Protection: Enabled Automatic Updates: Disabled Security Updates: Disabled Antivirus software: Trusteer and Malwarebytes File sharing: Enabled Printer sharing: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.ea.origin.ESHelper.plist Executable: /Library/PrivilegedHelperTools/com.ea.origin.ESHelper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.amazon.sendtokindle.launcher.plist Executable: /usr/bin/stkLaunchAgent.sh Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.volkswagen.discovercare.plist Executable: /Applications/DiscoverCare.app/Contents/MacOS/DiscoverCareChecker Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist Executable: /Library/Application Support/Adobe/OOBE/PDApp/UWA/UpdaterStartupUtility -mode=logon Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.symantec.sharedsettings.MES.plist Executable: /Library/Application Support/Symantec/Silo/MES/DomainSettings/SymSharedSettingsd Details: Exact match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist Executable: /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/Updater/Adobe Acrobat Updater Helper.app/Contents/MacOS/Adobe Acrobat Updater Helper Details: Close match found in the legitimate list - probably OK Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public Details: Exact match found in the legitimate list - probably OK Launchd: /Library/LaunchDaemons/com.adobe.SwitchBoard.plist Executable: /Library/Application Support/Adobe/SwitchBoard/SwitchBoard.app/Contents/MacOS/launch.switchboard Details: Exact match found in the legitimate list - probably OK Plugin: /Library/Internet Plug-Ins/AdobeExManDetect.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin Plugin: /Library/Internet Plug-Ins/AdobePDFViewer.plugin Plugin: /Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin Plugin: /Library/Internet Plug-Ins/OfficeLiveBrowserPlugin.plugin Apps: 70 32-bit Applications: 73 32-bit apps Kernel Extensions: /Applications/Capture One 9.2.app [Not Loaded] LeafFwXDriverMatcher.kext (1.2.0d1) /Library/Extensions [Loaded] SymXIPS.kext (Symantec, 9.0.1 - SDK 10.10) [Loaded] SymInternetSecurity.kext (Symantec, 9.0.6 - SDK 10.10) [Loaded] SymIPS.kext (Symantec, 9.0.5 - SDK 10.10) [Loaded] NortonForMac.kext (Symantec, 9.0.2 - SDK 10.10) /System/Library/Extensions [Not Loaded] FitbitUSBCable.kext (Fitbit, Inc., 1.0 - SDK 10.11) Startup Items: ProTec6b Path: /Library/StartupItems/ProTec6b System Launch Agents: [Not Loaded] 16 Apple tasks [Loaded] 166 Apple tasks [Running] 118 Apple tasks System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 177 Apple tasks [Running] 122 Apple tasks [Other] One Apple task Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-08-01) [Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-08-01) [Running] com.amazon.sendtokindle.launcher.plist (? d18c2039 - installed 2014-10-28) [Other] com.google.keystone.agent.plist (Google, Inc. - installed 2020-10-21) [Loaded] com.google.keystone.xpcservice.plist (Google, Inc. - installed 2020-10-21) [Running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2020-10-15) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2020-08-13) [Running] com.symantec.uiagent.application.MES.plist (Symantec - installed 2020-08-06) [Not Loaded] com.trusteer.rapport.rapportd.plist (Trusteer LTD - installed 2019-06-13) Launch Daemons: [Loaded] com.adobe.SwitchBoard.plist (? 68cad67 - installed 2015-02-28) [Running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-08-01) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-06-21) [Not Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-21) [Loaded] com.ea.origin.ESHelper.plist (? e69d1fe1 - installed 2016-08-08) [Running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2018-07-25) [Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2020-10-21) [Other] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2020-11-09) [Running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2020-10-15) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2020-08-13) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-09-11) [Loaded] com.symantec.SymLUHelper.MES.plist (Symantec - installed 2020-08-06) [Loaded] com.symantec.UninstallerToolHelper.MES.plist (Symantec - installed 2020-08-06) [Running] com.symantec.VPNService.plist (Symantec - installed 2020-06-08) [Running] com.symantec.dsp.nortonaggregatord.MES.plist (Symantec - installed 2020-08-06) [Loaded] com.symantec.liveupdate.daemon.MES.plist (Symantec - installed 2020-08-06) [Running] com.symantec.sharedsettings.MES.plist (? 84ffa067 - installed 2019-09-22) [Running] com.symantec.symdaemon.MES.plist (Symantec - installed 2020-08-06) [Running] com.symantec.symqual.detail.MES.plist (Symantec - installed 2020-08-06) [Loaded] com.symantec.symqual.panicreporter.MES.plist (Symantec - installed 2020-08-06) [Loaded] com.symantec.symqual.submit.MES.plist (Symantec - installed 2020-08-06) [Running] com.trusteer.rooks.rooksd.plist (Trusteer LTD - installed 2019-06-13) User Launch Agents: [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2015-09-24) [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2019-09-11) [Loaded] com.valvesoftware.steamclean.plist (? 0 - installed 2017-06-03) [Loaded] com.volkswagen.discovercare.plist (? 0 - installed 2018-04-14) User Login Items: [Not Loaded] ChronoSync Scheduler (Econ Technologies, Inc. - installed 2018-08-05) Modern Login Item /Applications/ChronoSync.app/Contents/Library/LoginItems/ChronoSync Scheduler.app [Running] Dropbox (Dropbox, Inc. - installed 2020-11-09) Application /Applications/Dropbox.app Internet Plug-ins: AdobeExManDetect: AdobeExManDetect 1.1.0.0 (? - installed 2015-02-28) FlashPlayer-10.6: 32.0.0.223 (Adobe Systems, Inc. - installed 2019-07-15) AdobeAAMDetect: 3.0.0.0 (Adobe Systems, Inc. - installed 2018-08-01) AdobePDFViewerNPAPI: 10.1.16 (? - installed 2016-02-17) AdobePDFViewer: 10.1.16 (? - installed 2016-02-17) Flash Player: 32.0.0.223 (Adobe Systems, Inc. - installed 2019-07-15) SharePointBrowserPlugin: 14.7.7 (? - installed 2017-09-19) OfficeLiveBrowserPlugin: 12.3.6 (? - installed 2015-03-01) PepperFlashPlayer: 32.0.0.171 (Adobe Systems, Inc. - installed 2019-05-08) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-09-21) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-09-21) AirPlay: 2.0 (Apple - installed 2019-09-21) AppleAVBAudio: 760.6 (Apple - installed 2019-09-21) BridgeAudioSP: 5.52 (Apple - installed 2019-09-21) iSightAudio: 7.7.3 (Apple - installed 2019-09-21) Safari Extensions: Rapport Content Blocker (Trusteer LTD - installed 2019-07-16) Rapport Extension (Trusteer LTD - installed 2019-07-16) iTubeDownloader (Ysanna John - installed 2018-12-24) 3rd Party Preference Panes: Flash Player (Adobe Systems, Inc. - installed 2019-06-21) Trusteer Endpoint Protection (Trusteer LTD - installed 2019-07-16) Backup: Time Machine Not Configured! Performance: System Load: 3.68 (1 min ago) 1.84 (5 min ago) 1.51 (15 min ago) Nominal I/O speed: 2.86 MB/s File system: 53.73 seconds Write speed: 55 MB/s Read speed: 54 MB/s CPU Usage Snapshot: Type Overall System: 5 % User: 5 % Idle: 90 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) DropboxMacUpdate 18.24 % (Dropbox, Inc.) kernel_task 8.78 % (Apple) EtreCheckPro 5.00 % (Etresoft, Inc.) WindowServer 2.94 % (Apple) ps (5) 1.30 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheckPro 580 MB (Etresoft, Inc.) com.apple.WebKit.WebContent (5) 415 MB (Apple) Dropbox (3) 374 MB (Dropbox, Inc.) Dropbox Web Helper (3) 251 MB (Dropbox, Inc.) softwareupdated 208 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) mDNSResponder 152 KB / 74 KB (Apple) Dropbox 56 KB / 77 KB (Dropbox, Inc.) apsd 14 KB / 17 KB (Apple) DropboxMacUpdate 8 KB / 8 KB (Dropbox, Inc.) SymDaemon 8 KB / 3 KB (Symantec) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) sandboxd 2 (Apple) WindowServer 2 (Apple) signpost_reporter 1 (Apple) photolibraryd 0 (Apple) mdworker (4) 0 (Apple) Virtual Memory Information: Physical RAM: 8 GB Free RAM: 193 MB Used RAM: 5.55 GB Cached files: 2.27 GB Available RAM: 2.45 GB Swap Used: 0 B Software Installs (past 30 days): Install Date Name (Version) 2020-10-16 SU_TITLE (10.14.6.1.1.1569030045) 2020-11-09 Malwarebytes for Mac (1.0) Diagnostics Information (past 7-30 days): 2038-01-01 00:12:52 Creative Cloud.app - Crash (3 times) Executable: /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app Details: objc[280]: autorelease pool page 0x7cc33000 corrupted magic 0xd0000000 0xd0000000 0x454c4552 0x21455341 should be 0xa1a1a1a1 0x4f545541 0x454c4552 0x21455341 pthread 0xa05901d4 should be 0xa05901d4 2020-11-09 12:26:57 Microsoft Word.app - Hang Executable: /Applications/Microsoft Word.app End of report