EtreCheck version: 5.3.3 (5036) Report generated: 2019-08-31 20:41:31 Download EtreCheck from https://etrecheck.com Runtime: 12:53 Performance: Poor Sandbox: Enabled Full drive access: Disabled Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. Failing hard drive - This machine has a hard drive that appears to be failing. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement . Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance. Upgradeable RAM - This machine has upgradeable RAM that would help its performance. Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps will not work after macOS 10.14 “Mojave”. Limited drive access - More information may be available with Full Drive Access. Hardware Information: MacBook Pro (13-inch, Mid 2012) MacBook Pro Model: MacBookPro9,2 1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core 4 GB RAM - Upgradeable BANK 0/DIMM0 - 2 GB DDR3 1600 ok BANK 1/DIMM0 - 2 GB DDR3 1600 ok Battery: Health = Normal - Cycle count = 321 Video Information: Intel HD Graphics 4000 - VRAM: 1536 MB Color LCD 1280 x 800 Drives: disk0 - APPLE HDD HTS545050A7E362 500.11 GB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 499.90 GB disk1 [APFS Virtual drive] 499.90 GB (Shared by 4 volumes) disk1s1 - B***m (APFS) (Shared - 262.76 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared) disk1s3 - Recovery (APFS) [Recovery] (Shared - 507 MB used) disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used) Mounted Volumes: disk1s1 - B***m 499.90 GB (Shared - 262.76 GB used - 233.22 GB free) APFS Mount point: / disk1s3 - Recovery [Recovery] 499.90 GB (Shared - 507 MB used - 233.22 GB free) APFS Mount point: /Volumes/Recovery disk1s4 - VM [APFS VM] 499.90 GB (Shared - 3.22 GB used - 233.22 GB free) APFS Mount point: /private/var/vm Network: Interface en0: Ethernet Interface en5: TomTom Interface en6: TomTom GO 5100 Interface en4: iPhone Interface fw0: FireWire Interface en1: Wi-Fi 802.11 a/b/g/n Interface en3: Bluetooth PAN Interface bridge0: Thunderbolt Bridge System Software: macOS Mojave 10.14.6 (18G87) Time since boot: About 6 days Notifications: Notifications not available without Full Drive Access. Security: Gatekeeper: Enabled System Integrity Protection: Enabled Unsigned Files: Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper Details: Exact match found in the whitelist - probably OK 32-bit Applications: 30 32-bit apps System Launch Agents: [Not Loaded] 15 Apple tasks [Loaded] 173 Apple tasks [Running] 111 Apple tasks [Other] One Apple task System Launch Daemons: [Not Loaded] 36 Apple tasks [Loaded] 183 Apple tasks [Running] 113 Apple tasks [Other] 2 Apple tasks Launch Agents: [Not Loaded] com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2019-02-18) [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist ( Adobe Systems, Inc. - installed 2019-08-16) [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-03-15) Launch Daemons: [Running] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-16) [Running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-16) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2019-07-29) [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2019-03-15) [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-03-15) [Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2019-03-10) [Loaded] com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2019-03-15) User Launch Agents: [Loaded] com.adobe.ARM.***.plist (? 0 - installed 2019-02-18) Internet Plug-ins: AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-08-28) FlashPlayer-10.6: 32.0.0.238 (Adobe Systems, Inc. - installed 2019-08-17) AdobePDFViewer: 19.012.20040 (Adobe Systems, Inc. - installed 2019-08-28) Flash Player: 32.0.0.238 (Adobe Systems, Inc. - installed 2019-08-17) AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (? - installed 2012-08-09) SharePointBrowserPlugin: 14.7.7 (? - installed 2019-03-15) Audio Plug-ins: AppleTimeSyncAudioClock: 1.0 (Apple - installed 2019-08-17) BluetoothAudioPlugIn: 6.0.14 (Apple - installed 2019-08-17) AirPlay: 2.0 (Apple - installed 2019-08-17) AppleAVBAudio: 760.6 (Apple - installed 2019-08-17) BridgeAudioSP: 5.52 (Apple - installed 2019-08-17) iSightAudio: 7.7.3 (Apple - installed 2019-08-17) 3rd Party Preference Panes: Flash Player (installed 2019-07-29) Time Machine: Time Machine information not available without Full Drive Access. 3 local snapshots Oldest local snapshot: 2019-08-23 15:11:05 Last local snapshot: 2019-08-31 19:49:18 Performance: System Load: 1.86 (1 min ago) 1.96 (5 min ago) 1.66 (15 min ago) Nominal I/O speed: 0.25 MB/s File system: 121.94 seconds (timed out) Write speed: 49 MB/s Read speed: 50 MB/s CPU Usage Snapshot: Type Overall System 7 % User 5 % Idle 88 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Other processes 31.28 % (?) TomTom MyDrive Connect 11.64 % (? - /Applications/TomTom MyDrive Connect.app) EtreCheck 5.48 % (App Store) Activity Monitor 1.05 % (Apple) SafariCloudHistoryPushAgent 0.03 % (Apple) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) EtreCheck 424 MB (App Store) TomTom MyDrive Connect 133 MB (? - /Applications/TomTom MyDrive Connect.app) App Store 59 MB (Apple) Activity Monitor 37 MB (Apple) System Information 36 MB (Apple) Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 4 MB / 2 MB (?) SystemUIServer 0 B / 9 KB (Apple) mdworker_shared 0 B / 0 B (Apple) spindump_agent 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple) Virtual Memory Information: Physical RAM: 4 GB Free RAM: 16 MB Used RAM: 3.09 GB Cached files: 917 MB Available RAM: 933 MB Swap Used: 10 MB Software Installs (past 30 days): Install Date Name (Version) ARMDC Agent Installer Adobe Flash Player 2019-08-17 MRTConfigData (1.48) 2019-08-17 Adobe Acrobat Reader DC (19.012.20036) Gatekeeper Configuration Data (181) Adobe Acrobat Reader DC (19.012.20040) 2019-08-31 MyDrive Connect 2019-08-31 EtreCheck (5.3.3) Diagnostics Information (past 7 days): Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information. End of report