EtreCheckPro version: 6.8.7 (68068) Report generated: 2024-12-15 23:15:05 Download EtreCheckPro from https://etrecheck.com Runtime: 8:30 Performance: Poor Problem: Computer is too slow Major Issues: Anything that appears on this list needs immediate attention. No Time Machine backup - Time Machine backup not found. Failing hard drive - This computer has a hard drive that appears to be failing. System Integrity Protection disabled - System Integrity Protection is disabled. This computer is at risk of malware infection. Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure. Apple security disabled - Apple security software is disabled. This computer is at risk of malware infection. Minor Issues: These issues do not need immediate attention but they may indicate future problems or opportunities for improvement. System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall. Heavy RAM usage - Apps are using a large amount of RAM. Clean up - There are orphan files that could be removed. Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed. Vintage hardware - This computer may be considered vintage. Kernel extensions present - This computer has kernel extensions that may not work in the future. Hardware Information: iMac (Retina 5K, 27-inch, Late 2015) Status: Vintage iMac Model: iMac17,1 4 GHz Quad-Core Intel Core i7 (i7-6700K) CPU: 4-core 24 GB RAM - Upgradeable BANK 0/DIMM0 - 4 GB DDR3 1867 BANK 0/DIMM1 - 8 GB DDR3 1867 BANK 1/DIMM0 - 4 GB DDR3 1867 BANK 1/DIMM1 - 8 GB DDR3 1867 Video Information: AMD Radeon R9 M395X - VRAM: 4 GB iMac (built-in) 5120 x 2880 Drives: disk0 - CT1000BX500SSD1 1.00 TB (Solid State - TRIM: No) Internal SATA 6 Gigabit Serial ATA disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 900.00 GB disk2 [APFS Virtual drive] 900.00 GB (Shared by 6 volumes) disk2s1 (APFS) [APFS Container] (15.42 GB used) disk2s1s1 - Macintosh HD (APFS) [APFS Snapshot] (15.42 GB used) disk2s2 - M*****************i (APFS) [APFS Virtual drive] (199.47 GB used) disk2s3 - Preboot (APFS) [APFS Preboot] (298 MB used) disk2s4 - Recovery (APFS) [Recovery] (1.12 GB used) disk2s5 - VM (APFS) [APFS VM] (2.15 GB used) disk2s6 - Update (APFS) (385 KB used) disk0s3 - B******P (MS-DOS FAT12) 99.99 GB disk1 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes) Internal PCI 8.0 GT/s x4 Serial ATA disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk1s2 [APFS Container] 121.12 GB Mounted Volumes: disk0s3 - B******P Filesystem: MS-DOS FAT12 Mount point: /Volumes/B******P Size: 99.99 GB disk2s1s1 - Macintosh HD [APFS Snapshot] Filesystem: APFS Mount point: / Read-only: Yes Used: 15.42 GB Shared values Size: 900.00 GB Free: 681.34 GB Available: 711.13 GB disk2s2 - M*****************i [APFS Virtual drive] Filesystem: APFS Mount point: /System/Volumes/Data Used: 199.47 GB Shared values Size: 900.00 GB Free: 681.34 GB Available: 711.13 GB disk2s3 - Preboot [APFS Preboot] Filesystem: APFS Mount point: /System/Volumes/Preboot Used: 298 MB Shared values Size: 900.00 GB Free: 681.34 GB disk2s4 - Recovery [Recovery] Filesystem: APFS Mount point: /Volumes/Recovery Used: 1.12 GB Shared values Size: 900.00 GB Free: 681.34 GB disk2s5 - VM [APFS VM] Filesystem: APFS Mount point: /System/Volumes/VM Used: 2.15 GB Shared values Size: 900.00 GB Free: 681.34 GB disk2s6 - Update Filesystem: APFS Mount point: /System/Volumes/Update Used: 385 KB Shared values Size: 900.00 GB Free: 681.34 GB USB: USB 3.0 bus Broadcom Corp. - Bluetooth USB Host Controller Apple Inc. - FaceTime HD Camera (Built-in) Apple, Inc. - Keyboard Hub Apple Inc. - Apple Keyboard Wacom Co.,Ltd. - Wacom Wireless Receiver Network: Interface en0: Ethernet Interface en1: Wi-Fi 802.11 a/b/g/n/ac Interface bridge0: Thunderbolt Bridge System Software: macOS Monterey 12.7.6 (21H1320) Time since boot: About 7 days Notifications: EtreCheckPro.app one notification Security: Gatekeeper: App Store and identified developers System Integrity Protection: Disabled Antivirus software: None! Unsigned Files: Running app: /Library/DropboxHelperTools/Dropbox_u501/dbkextd Details: Domain name invalid - possibly malware Apps: 2 System Extensions: [Not Loaded] Surfshark Antivirus - version 4.16.0 (SURFSHARK LTD - installed 2024-10-30) Application: /Applications/Surfshark.app - version 4.16.0 (SURFSHARK LTD - installed 2024-10-30) Description: System Extension enables Surfshark app to provide antivirus features. [Running] Surfshark. WireGuard - version 4.16.0 (SURFSHARK LTD - installed 2024-10-30) Application: /Applications/Surfshark.app - version 4.16.0 (SURFSHARK LTD - installed 2024-10-30) Description: System Extension enables Surfshark app to connect using WireGuard protocol. Kernel Extensions: /Applications/Parallels Desktop.app [Not Loaded] prl_hypervisor.kext - com.parallels.kext.hypervisor (20.1.2 55742 - SDK 10.11) [Not Loaded] prl_netbridge.kext - com.parallels.kext.netbridge (20.1.2 55742 - SDK 10.9) [Not Loaded] prl_usb_connect.kext - com.parallels.kext.usbconnect (20.1.2 55742 - SDK 10.9) [Not Loaded] prl_vnic.kext - com.parallels.kext.vnic (20.1.2 55742 - SDK 10.9) /Library/Extensions [Not Loaded] SATSMARTDriver.kext - com.binaryfruit.driver.SATSMARTDriver (0.10.3 - SDK 11) System Launch Daemons: [Not Loaded] 39 Apple tasks [Loaded] 200 Apple tasks [Running] 142 Apple tasks [Other] One Apple task System Launch Agents: [Not Loaded] 18 Apple tasks [Loaded] 178 Apple tasks [Running] 161 Apple tasks Launch Daemons: [Running] com.adobe.ARMDC.Communicator.plist (Adobe Inc. - installed 2024-12-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.Communicator [Running] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Inc. - installed 2024-12-08) Executable: /Library/PrivilegedHelperTools/com.adobe.ARMDC.SMJobBlessHelper [Running] com.adobe.acc.installer.v2.plist (Adobe Inc. - installed 2024-09-20) Executable: /Library/PrivilegedHelperTools/com.adobe.acc.installer.v2 [Running] com.google.GoogleUpdater.wake.system.plist (Google LLC - installed 2024-12-04) Command: /Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 --system [Not Loaded] com.google.keystone.daemon.plist (Not signed - installed 2024-05-09) [Loaded] com.mackeeper.MacKeeperPrivilegedHelper.plist (KROMTECH ALLIANCE CORP. - installed 2024-10-18) Executable: /Library/PrivilegedHelperTools/com.mackeeper.MacKeeperPrivilegedHelper [Loaded] us.zoom.ZoomDaemon.plist (Zoom Video Communications, Inc. - installed 2024-06-19) Executable: /Library/PrivilegedHelperTools/us.zoom.ZoomDaemon Launch Agents: [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Inc. - installed 2024-12-08) Executable: /Library/Application Support/Adobe/ARMDC/Application/Acrobat Update Helper.app/Contents/MacOS/Acrobat Update Helper [Loaded] com.adobe.AdobeCreativeCloud.plist (Adobe Inc. - installed 2024-09-20) Command: /Applications/Utilities/Adobe Creative Cloud/ACC/Creative Cloud.app/Contents/MacOS/Creative Cloud --showwindow=false --onOSstartup=true [Loaded] com.adobe.ccxprocess.plist (Adobe Inc. - installed 2024-12-06) Command: /Applications/Utilities/Adobe Creative Cloud Experience/CCXProcess/CCXProcess.app/Contents/MacOS/CCXProcess --openAtBoot [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-05-09) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-05-09) User Launch Agents: [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2024-06-18) Command: ~/Library/Dropbox/DropboxMacUpdate.app/Contents/MacOS/DropboxMacUpdate -check periodic [Loaded] com.google.GoogleUpdater.wake.plist (Google LLC - installed 2024-12-04) Command: ~/Library/Application Support/Google/GoogleUpdater/Current/GoogleUpdater.app/Contents/MacOS/GoogleUpdater --wake-all --enable-logging --vmodule=*/components/update_client/*=2,*/chrome/enterprise_companion/*=2,*/chrome/updater/*=2 [Not Loaded] com.google.keystone.agent.plist (Not signed - installed 2024-05-09) [Not Loaded] com.google.keystone.xpcservice.plist (Not signed - installed 2024-05-09) [Loaded] com.logmein.GoToMeeting.G2MAIRUploader.plist (LogMeIn, Inc. - installed 2024-06-21) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpload [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2024-06-21) Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate [Other] com.mackeeper.MacKeeperAgent.plist (Not signed - Not found!) Executable: /Applications/MacKeeper.app/Contents/Library/LaunchAgents/MacKeeperAgent.app/Contents/MacOS/MacKeeperAgent User Login Items: [Loaded] AdobeResourceSynchronizer (Adobe Inc. - installed 2024-12-11) Application /Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app [Not Loaded] DriveDxLoginItemHelper (Kirill Luzanov - installed 2023-09-25) Modern Login Item /Applications/DriveDx.app/Contents/Library/LoginItems/DriveDxLoginItemHelper.app [Running] Dropbox (Dropbox, Inc. - installed 2024-12-06) Application /Applications/Dropbox.app [Loaded] Google Drive (Google LLC - installed 2024-12-04) Application /Applications/Google Drive.app [Running] Parallels Toolbox (Parallels International GmbH - installed 2024-10-18) Application /Applications/Parallels Toolbox.app [Loaded] Parallels Tool Launcher (Parallels International GmbH - installed 2024-09-20) Application /Applications/Parallels Toolbox.app/Contents/Applications/Parallels Tool Launcher.app [Loaded] Surfshark (SURFSHARK LTD - installed 2024-10-30) Modern Login Item /Applications/Surfshark.app/Contents/Library/LoginItems/LaunchAgent.app [Running] FigmaAgent (Figma, Inc. - installed 2024-06-26) Application ~/Library/Application Support/Figma/FigmaAgent.app Applications: 498 Apple apps 196 3rd party apps 52 x86-only apps 2 unsigned apps App Extensions: Safari extensions: [Loaded] Screenshot Page Safari Extension - /Applications/Parallels Toolbox.app/Contents/Applications/Screenshot Page.app [Loaded] "Open In" button for Edge - /Applications/Parallels Desktop.app [Loaded] Download Video - /Applications/Parallels Toolbox.app/Contents/Applications/Download Video.app File providers: [Loaded] Dropbox - /Applications/Dropbox.app [Loaded] Google Drive - /Applications/Google Drive.app Share services: [Loaded] Dropbox Transfer - /Applications/Dropbox.app [Loaded] Send with Windows Email App - /Applications/Parallels Desktop.app Finder sync extensions: [Loaded] Surfshark Finder Extension - /Applications/Surfshark.app [Loaded] Dropbox Finder Extension - /Applications/Dropbox.app [Loaded] Adobe Content Synchronizer Finder Extension - /Applications/Utilities/Adobe Sync/CoreSync/Core Sync.app [Not Loaded] Google Drive - /Applications/Google Drive.app/Contents/Applications/FinderHelper.app QuickLook Previews: [Loaded] InDesign QuickLook Extension - /Applications/Adobe InDesign 2025/Adobe InDesign 2025.app com.adobe.indesign-document *.indd com.adobe.indesign-template *.indt QuickLook Thumbnails: [Loaded] Parallels QuickLook - /Applications/Parallels Desktop.app com.microsoft.windows-executable *.exe QuickLook Previews (legacy): Cinema 4D - /Applications/Maxon Cinema 4D 2024/Cinema 4D.app net.maxon.cinema4d.c4d *.c4d Figma - /Applications/Figma.app com.figma.document *.fig DropboxQL - ~/Library/QuickLook/DropboxQL.qlgenerator com.adobe.illustrator.ai-image *.ai public.text org.oasis-open.opendocument.spreadsheet *.ods org.oasis-open.opendocument.presentation *.odp com.adobe.encapsulated-postscript *.eps Internet Plug-ins: AdobeAAMDetect: 3.0.0.0 (Adobe Inc. - installed 2024-09-20) Backup: Time Machine Not Configured! Performance: System Load: 2.99 (1 min ago) 2.87 (5 min ago) 2.62 (15 min ago) Nominal I/O usage: 14.85 MB/s File system: 132.42 seconds (timed out) Write speed: 8 MB/s Read speed: 61 MB/s CPU Usage Snapshot: Type Overall System: 2 % User: 4 % Idle: 94 % Top Processes Snapshot by CPU: Process (count) CPU (Source - Location) Google Chrome Helper (Renderer) (21) 12.44 % (Google LLC) WindowServer 11.04 % (Apple) EtreCheckPro 11.00 % (Etresoft, Inc.) mdworker_shared (3) 8.96 % (Apple) Google Chrome Helper (GPU) 7.08 % (Google LLC) Top Processes Snapshot by Memory: Process (count) RAM usage (Source - Location) Google Chrome Helper (Renderer) (21) 4.19 GB (Google LLC) EtreCheckPro 724 MB (Etresoft, Inc.) Google Chrome 572 MB (Google LLC) Dock 377 MB (Apple) Discord Helper (Renderer) 336 MB (Discord, Inc.) Top Processes Snapshot by Network Use: Process (count) Input / Output (Source - Location) mDNSResponder 8 MB / 5 MB (Apple) Dropbox 6 MB / 5 MB (Dropbox, Inc.) netbiosd 481 KB / 170 KB (Apple) apsd 12 KB / 253 KB (Apple) rapportd 22 KB / 4 KB (Apple) Top Processes Snapshot by Energy Use: Process (count) Energy (0-100) (Source - Location) WindowServer 6 (Apple) Google Chrome Helper (Renderer) (21) 3 (Google LLC) Google Chrome Helper (GPU) 3 (Google LLC) Discord Helper (Renderer) 1 (Discord, Inc.) UVFSService 1 (Apple) Virtual Memory Information: Physical RAM: 24 GB Free RAM: 5.79 GB Used RAM: 11.29 GB Cached files: 6.92 GB Available RAM: 12.71 GB Swap Used: 332 MB Software Installs (past 60 days): Install Date Name (Version) 2024-10-18 XProtectPayloads (147) 2024-10-18 MacKeeper (6.7.2) 2024-11-04 SAT SMART Driver for DriveDx (0.10.3) 2024-11-06 Adobe Acrobat (24.004.20243) (24.004.20243) 2024-11-08 macOS 12.7.4 (12.7.4) 2024-11-08 Safari (17.6) 2024-11-08 macOS 12.7.6 (12.7.6) 2024-11-08 BootCamp (1.0) 2024-12-04 Adobe Acrobat (24.004.20272) (24.004.20272) 2024-12-04 XProtectPlistConfigData (5283) 2024-12-04 Google Drive (100.0.2.0) 2024-12-08 ARMDCAgentInstaller (1.0.0) 2024-12-11 Adobe Acrobat (24.005.20320) (24.005.20320) Clean up: ~/Library/LaunchAgents/com.mackeeper.MacKeeperAgent.plist /Applications/MacKeeper.app/Contents/Library/LaunchAgents/MacKeeperAgent.app/Contents/MacOS/MacKeeperAgent Executable not found Diagnostics Information (past 60 days): 2024-12-13 02:55:21 signpost_reporter High CPU Use (2 times) First occurrence: 2024-12-12 02:55:06 Executable: /usr/libexec/signpost_reporter 2024-12-08 15:56:19 Kernel Panic Details: panic(cpu 0 caller 0xffffff80122c360a): Sleep transition timed out aft er 180 seconds while creating hibernation file or while calling rootDo main's clients about upcoming rootDomain's state changes. Thread 0x632 5e. Panicked task 0xffffff951ec14670: 219 threads: pid 0: kernel_task End of report